BPD Zenith Ltd

IBM Maximo for CAFM - NHS Facilities Management

IBM Maximo is a market leading CAFM work management solution in use within the NHS. BPD Zenith offers IBM Maximo as a SAAS service (termed "Maxicloud") BPD Zenith's offer includes licensing, support, hosting on AWS/Azure coupled with implementation services. The solution is certified to ISO27001 and Cyber Essentials plus.

Features

• IBM Maximo; Comprehensive Proven Asset Management Solution
• Work Management, Mobile, IoT/AI and Supply Chain
• Fully Scalable and Flexible Subscription Model
• Rapid template based deployment
• UK Tier 3 Data Centre - ISO27001 and CE Plus
• UK Based IBM Certified Technical Support
• Contractually Committed Service Uptime of >99.99%
• IBM Certified Maximo Consultants
• Mobile Device, Scheduling and IoT capability
• 20+ Years of Delivering Award Winning Maximo Services

Benefits

• Maximo widely in transportation and equipment industry
• Rapid Cost Savings - Compared to standard implementations
• Faster Time to Benefit - Infrastructure already in place
• Easy Budgeting - Reduce cost and improve forecasts
• Secure: BPD ISO:27001 and Cyber Essentials Plus Certified
• Fully Managed Overview of all assets, locations and maintenance
• Extensive reporting options, dashboarding and KPIs
• Experience - All BPD Maximo consultants are IBM Certified
• Tier 1 IBM Premier Business Partner - Globally recognised
• Support for Mobile/Tablet and IoT devices

£68 to £156 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.donaldson@bpdzenith.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

856322726500090

Contact

Richard Donaldson
+44 7515 886737
richard.donaldson@bpdzenith.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Minimum 12 month contract term
• System requirements:
  • Must have access to the internet via broadband
  • Must have browser access for users

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours minimum; 24X7 Support is also available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: BPD Zenith has the following priority levels for support:; ; Priority 1 = System Down; Priority 2 = Critical Business Failure; Priority 3 = Program Failure; Priority 4 = Request for Information; ; These levels are used to prioritise service requests, with each having it's own target response time (Monday - Friday 8:30am - 5:00pm).; ; Costs depend upon the client demand for the support service, and will be billed on a time and material basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BPD will carry out initial discussions with the customer to understand business, functional and non-functional requirements. IBM Maximo full featured COTS product - that means that it provides an extensive set of functionality meeting the needs of most customers requiring work management and related functions.; BPD will then document these requirements and advise the customer how much configuration will be required to meet their needs. These needs will then be prioritised and a balance can be struck between configuration effort and the customer's budget and timescales.; BPD will then configure the solution, working with the customer and providing consultancy led training. This is effectively "train the trainer". More structured training is also available if required.; The solution will then be configured, loaded with data, undergo User Acceptance Testing by the customer then finally, the solution will go live in a configured form. Key to success is the BPD collaborative project approach that leverages available functionality to build a configured solution that enables the customer to achieve a solution aligned with the customer's business.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Throughout the lifecycle of the solution, BPD is purely an operator of the date. The customer retains ownership. At the end of the contract, BPD will agree with customer the required data format. This can be csv, a data format, or a copy of the whole Maximo system and data structure.
• End-of-contract process: The BPD Maxicloud offer and the Maxicloud contract cover all aspects of the Maximo solution. This includes hosting (including management of infrastructure components, hot fixes and security (ISO27001, Cyber Essentials Plus Certified), support (usually level 3 support) and licensing (BPD resells IBM licenses from the BPD license pool). The services is therefore a full SAAS solution within a private cloud. All the customer needs to provide is users, data and SMEs who can ensure the system will meet the customer's requirements - working with BPD consultants.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is designed to fit the screen of the device.; ; Screens work with touch interface rather than standard mouse and keyboard, with some of the "hover over" options which are available on the desktop, not available on mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: A service interface is available. Configuration for customer requirements can be carried out at an additional charge via consultancy at SFIA rates.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None currently, however, provided that the interface requirement is defined by the customer, it can be configured to WCAG 2.1 A at additional cost.
• API: Yes
• What users can and can't do using the API: For security reasons, API abilities and requests are evaluated on an individual basis.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Any area of the environment can be customised to meet the needs of your business requirements, although this may incur an additional charge.

Scaling

• Independence of resources: The BPD Maxicloud SAAS solution will be sized according to the number of users (both named and concurrent). Other factors considered including use of mobile and scheduling funcionality (IBM Scheduler Plus). A 20% contingency is built into the sizing of the hardware ensuring that users are not affected by the concurrent user numbers using the system.

Analytics

• Service usage metrics: Yes
• Metrics types: The BPD support team will provide monthly reports on the status and usage of the system. This includes uptime, named users, concurrent users as well as data storage status. Additional metrics can be provided upon request.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data export is performed through standard or custom built reports, or if preferred can be delivered by BPD in an alternative agreed format.; IBM Maximo can also leverage a tool, MX Loader. This is an excel spreadsheet tool which enables customers (with no involvement from BPD) to upload and download date from/to IBM Maximo. Link: https://www.ibm.com/support/pages/maximo-mx-loader; ; Maximo also has a powerful integration framework, MIF (Maximo Integration Framework). This is used for integration of Maximo with other systems via REST APIs and other methods. It is extremely versatile and can also support automated export/import of data to other target systems.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Xml
  • Pdf
  • HTML
  • Web Services
  • PostScript
  • Word Document
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9% uptime
• Approach to resilience: We're certified to ISO22301 (Business Continuity Management and Resiliency) as well as ISO27001. All aspects of the Data Centre Facilities are provided N+1 with no single points of failure. We can also provide our full business continuity plan is also available for review.
• Outage reporting: Our proactive monitoring services are designed to capture and report any system outages. These monitoring services can also be tailored to provide email system alerts on behalf of clients. We also provide access to the monitoring system to end users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The network provides protection against network attacks.; Procedures and mechanisms are in place to appropriately restrict unauthorized internal and external access to data, and access to customer data is appropriately segregated from other customers. API endpoints are hosted on large, Internet-scale infrastructure and use proprietary DDoS mitigation techniques. Additionally, networks are multi-homed across a number of providers to achieve Internet access diversity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group on behalf of British Assessment Bureau
• ISO/IEC 27001 accreditation date: 22 /2/2022
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We adhere to the complete ISO 27001 policy process and management system. We are also accredited by Cyber Essentials Plus.; The Chief Technical Officer (CTO) is responsible for security and ensuring policies are implemented, reviewed and audited. The CTO reports to the main board of Galanthus partners, the CEOs of BPD Global Limited.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change Control and Management; We use an ITIL based Change Management process to manage any proposed changes to the infrastructure.; Our change request forms ensure that changes are clearly detailed and that all the relevant personnel have signed these off before any changes are made. Particular attention is given to any impacts potentially to Security and performance. Additionally we carry out regular security and vulnerability scans as part of the service using Nessus Enterprise
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our Information Security Management Committee meet every month and part of their remit is to review our current detection methods, and responses to any security issues.; Our customers are notified within 24 hours of any security issues being identified along with a description of the remedial action required and whether this needs to be undertaken by us or the customer. Systems are monitored 24 hours a day for any potential security incident utilising technology which correlates logs from various sources, including on customer end points to formulate a “picture” of what is going on at any given point.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BPD uses a suite of monitoring tools that maintain a continuous watch on all systems within the datacentres.; ; Any potential compromises are dealt with by our Incident Management Process with initial response as per our SLA within 30 minutes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The BPD Service Monitoring System alerts based on pre-specified criteria. This can be tailored based on pre-defined processes to ensure that common events are dealt with swiftly or sent on for automated action.; ; The Service Desk is accessed either by phone or email to report incidents. Further to an incident a detailed service report is provided to the client outlining the incident, any action and future mitigation. This is provided within 24 hours.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  BPD is dedicated to reducing the environmental impact of our operational activities. This includes measuring the company carbon footprint. It also includes reviewing our cloud providers (Amazon and Microsoft and BrightSolid) to validate their carbon reduction initiatives. All our employees are encouraged to cycle to work if feasible. The efficiency of our office equipment is validated as part of purchase to ensure carbon efficiency.
• Covid-19 recovery:

  Covid-19 recovery

  BPD working practices were impacted heavily by Covid. Staff have both had covid, and are now vaccinated. We have delivered many project remotely during Covid. However, now there is clearly a move back to customers wanting BPD consultancy to carry out workshops face to face. We are supporting this as it allows a more personal approach to system configuration and project success.
• Tackling economic inequality:

  Tackling economic inequality

  BPD is based in Carlisle and Cumbria. This area of the UK is not economically as prosperous as other areas. Therefore, as BPD we have the opportunity to make an impact locally by bringing graduates into the company, training and mentoring them and enabling them to become well paid IT personnel with a sound career. We also take the opportunity to sponsor local initiatives supporting local charities.
• Equal opportunity:

  Equal opportunity

  BPD is a supporter of equal opportunity and diversity and has a written policy, supported by the Senior Management Team, that makes these topics a key part of company culture.
• Wellbeing:

  Wellbeing

  Employee wellbeing is of critical concern to BPD management. We listen closely to their staff. We protect them from the stresses of project - and demanding project situations that can easily become difficult where scope, deadlines and project finances can sometimes become challenging. We have a policy of ensuring personnel are not left alone - we have regular daily stand ups which offer the opportunity for both team discussion and the opportunity for 1-2-1 consultation if desired.

Pricing

• Price: £68 to £156 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full non-production access can be provided to the MaxiCloud system. Time trial period is available on request

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.donaldson@bpdzenith.com. Tell them what format you need. It will help if you say what assistive technology you use.