Telefonica UK Limited

Secure Mobility – Harmony Mobile from Virgin Media O2 Business

Harmony Mobile (previously SandBlast) provides powerful and continuous levels of security across organisations’ mobile device real-estate. The solution provides an always-on, always up-to-date protection for your smartphone and tablet users against known and unknown threats before any damage can be caused.

Features

• Cloud protection for data including Anti-Bot protection
• On-device network protection
• URL Filtering
• Conditional access - restrict access to corporate resources
• Cloud based management portal with detailed reporting
• Clear user alerts with remediation recommendations

Benefits

• Stay ahead of new and emerging Gen V threats
• Constant real-time protection against the latest threats
• Device protection regardless of how the device is connected
• Network security policies can be replicated on mobile devices
• Works across a wide range of mobile devices
• No additional hardware or software installation required
• Proactive device lock down when threats are detected

£23.40 a device a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

870017594590182

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Harmony Mobile can be integrated with UEM and data governance solutions to create the basis for a digital workplace
• Cloud deployment model:
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: No special requirements defined

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Harmony Mobile includes Helpdesk-to-Helpdesk support at a "Break/Fix" level. Initial issue triage is to be conducted by the customer helpdesk prior to escalation to the Supplier, who in turn will escalate to Check Point as required depending on the severity of the issue.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Harmony Mobile has a simple on-boarding process that can be managed either via a UEM solution or direct download and email enrolment of the "protect" app. Once the end-user has the "protect" app installed and correctly registered, no other action is required by the end-user
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: No user data is stored in this SaaS solution. Only binary code from the app is shared with the cloud risk engines.
• End-of-contract process: Delete device list from database in SaaS solution and remove app from device. The instance will then be disposed of with no data persistence.; There is no automatic renewal for Harmony licences. At the end of the contract, unless renewed, the device list is deleted and the ""protect"" app is deactivated and removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Harmony Mobile has two distinct elements; ; 1) On device application; Which monitors device and App performance for threats.; 2) Desktop admin portal; Which provide a reporting mechanism for administrators to monitor devices and threats.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The end-user requires the "protect" app on their device and the device to be registered within the admin portal.; Once registered, the end-users device behaviour and performance s being monitored against potential threats.
• Accessibility standards: None or don’t know
• Description of accessibility: The end-user requires the "protect" app on their device and the device to be registered within the admin portal.; Once registered, the end-users device behaviour and performance s being monitored against potential threats."
• Accessibility testing: Not applicable to the service.
• API: Yes
• What users can and can't do using the API: REST API allows the customer to create integration and automate actions by collecting or injecting data classes and attribute values to/from the cloud service.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: "Service requests from customers are typically supplied for alteration of risk levels associated with specific detection events.; e.g. an organisation wishes to detect network packet capture apps on android phones as high risk rather than medium risk."

Scaling

• Independence of resources: The Harmony service is delivered via the European AWS infrastructure, a leading technology that provides assurances that scalability is readily available to ensure that customer requirements are met through comprehensive load-balancing protocols.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Check Point Technologies (UK) Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not applicable, no user data is stored by this solution.
• Data export formats: Other
• Other data export formats: No application data can be extracted
• Data import formats: Other
• Other data import formats: No application data can be extracted

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Harmony Mobile is hosted on AWS in either London or Dublin on a separate network to the Supplier and Checkpoint. Your unique Harmony Mobile instance is hosted on AWS infrastructure to which no other individual has access.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99%
• Approach to resilience: AWS HA measures.; ; Customers will be notified of any planned service outages via the Admin portal, any unplanned outages will be managed within the standard AWS policies and processes.
• Outage reporting: AWS HA measures.; ; Customers will be notified of any planned service outages via the Admin portal, any unplanned outages will be managed within the standard AWS policies and processes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role and scope based access; ; User access is based upon the individual role assigned by the Primary Admin.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC1
  • SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: The Supplier's internal model is based on and implemented through managed change procedures and appropriate ISO 27001-based Policies, but built on legacy HMG CAS(T) principles (more rigor than ISO 27001 baseline).; ; In addition, Checkpoint complies with a variety of internationally recognised security standards, approval processes and independent security industry tests.
• Information security policies and processes: As above, the Supplier observes the highest levels of security and as such follow the processes and standards set out within ISO/IEC27001.; ; Checkpoint is a company founded on key security principals and they constantly monitor security governance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: SOC2: http://www.ssae16.org/important-elements-ssae16/what-is-a-service-organization.html; ; Our aim is to ensure that we follow the latest standards and best practice within all of our processes, to this end we follow SOC2 standards More information can be found here: http://www.ssae16.org/important-elements-ssae16/what-is-a-service-organization.html
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: SOC1 pen testing audits.; ; We adhere to guidelines set out within SOC1 for penetration testing audits
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As a leading supplier of internet security products, Check Point uses many of its own products, such as the latest firewalls and IPS solutions to protect all their systems against unauthorized access, these include endpoint gateways and mobile devices protection; software blades to manage access to applications; anti-malware; encryption technology; user authentication via password and certificates; access control to corporate resources; data labeling, document control and logging. Check Point also employs physical security procedures such as security guards, electronic access devices, video cameras and restricted access areas.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: For incident management the support desk operates within standard ITIL processes. Support is offered on a helpdesk-to-helpdesk basis ONLY.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £23.40 a device a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Up to 50 users can get up to a 30 day trial, to test operational scope of the service.
• Link to free trial: Please contact the Supplier for more information.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.