Liferay Digital Experience Platform
Industry leading (Gartner) open source, Digital Experience Platform from Liferay. Used by organisations, worldwide, to transform service outcomes and engagement with citizens. As a Liferay Platinum Service Partner, Placecube’s accredited services enable you to accelerate your digital transformation program and optimise return on investment.
Features
- Feature-rich, highly flexible and interoperable Digital Experience Platform
- Fully responsive, out-of-the-box
- Integrated CMS, enterprise Forms builder and Workflow engine
- Case Management, CRM, Intranet, Extranet and ‘as a platform’ capability
- Personalisation through audience targeting and segmentation
- Includes Elasticsearch or Solr search tier options
- Headless API
- Low code functionality
- Native App Builder and create microsites in a few clicks
- Optional E-commerce and Analytics Cloud functionality
Benefits
- Accelerate your transformation with feature rich, proven, Digital Experience Platform
- Secure. Trusted by the public sector. DPA and GDPR compliant
- Mobile ready and fully responsive to drive citizen engagement
- Reduce service delivery costs whilst improving service outcomes
- Flexible; select the features that deliver your user requirements
- Graphical workflow designer to build processes and workflow, low-code
- Open APIs to extend capability across your organisation
- Unified document repository integrations with Sharepoint, Documentum and Alfresco
- Hosted in our UK public sector cloud, built to scale
- Delivered by Placecube Liferay’s premier Service Partner in UK
Pricing
£70,000 an instance a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 7 9 0 1 5 8 2 0 2 0 1 3 0 4
Contact
Placecube Ltd
Jenny Dias
Telephone: 020 8895 6756
Email: jenny.dias@placecube.com
Service scope
- Service constraints
- NONE
- System requirements
-
- Computer with a browser
- Internet Connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support response times
Support response times Acknowledge Receipt 08:00 –18:00 Priority Level 1 - 1 clock hour Priority Level 2 - 2 business hours Priority Level 3 - 2 business hours Priority Level 4 - 24 business hours
24/7 Support available on request - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide a dedicated web-based support desk, available from 09.00-17.00, normal business days as standard. Telephone, on-site or 24/7 extended support service can be made available at extra cost. Our support team consists of highly skilled, experienced professionals, who can help troubleshoot any problems.
We also have an expert technical and content team who will optimise your Directory and build your in-house skills. Additional training beyond the standard described above is available at extra cost. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a 1 day workshop, either on site or via webconferencing to provide basic training and administration of the service.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- By request, all relational data and file content is provided in encrypted zip format.
- End-of-contract process
-
Should the Customer choose not to renew the Contract with Placecube:
Placecube will provide the following:
• A full encrypted export of all data held in the customer's Digital Place instances (both Production and Non-Production). This will consist of a relational database, and a file system archive.
• Key or credentials to decrypt the data export.
• A list of the deployed Digital Place modules and their version numbers.
• A source code export of any modules or customisations developed specifically for the customer.
• The exact version number of any underlying open source software (e.g. Liferay DXP, Elasticsearch).
• A set of written instructions for how to build and restore the customer's environment(s).
The customer will need to:
• Update any customer-controlled DNS records that point to Digital Place
• Terminate any site-to-site VPN connections to the Digital Place infrastructure
Using the service
- Web browser interface
- Yes
- Using the web interface
- Use all the features of the service. Deploy customisations.
- Web interface accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web interface accessibility testing
- WAVE accessibility testing on all user interface components.
- API
- Yes
- What users can and can't do using the API
- Create/update/delete users/sites/content.
- API automation tools
-
- Ansible
- Chef
- OpenStack
- SaltStack
- Terraform
- Puppet
- API documentation
- Yes
- API documentation formats
-
- HTML
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- Services are monitored continously, with alerting to the support team. Components are sized with adequate peak headroom.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Liferay, Amazon Web Services, G1ANT Robotics
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
- Server volumes and all client data
- Backup controls
- Default backup schedule can be adjusted on request
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
We aim to provide at least a 99.9% uptime service availability level. The service is fully resilient, with no single points of failure throughout the technology stack. The service comes with a 4-hour recovery time objective (RTO) and a 1-hour recovery point objective (RPO). This means that in the event of a major loss of infrastructure, the service would be available again within 4 hours, with a data loss of no more than 1 hour.
Availability excludes agreed scheduled maintenance events, customer-caused or third party-caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events. Any service-impacting planned maintenance work is always performed outside of UK business hours, with adequate notification to our clients.
We take nightly backups of all operating system and user data, with a 35-day backup retention as standard. - Approach to resilience
- Redundancy across all application tiers, spread across multiple physical data centers.
- Outage reporting
- Service outages are reported on the Placecube Support platform where customers are added to the ticket and emailed the details.
Identity and authentication
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Users login with a username and password or sign in via federated authentication method, such as Google, Linkedin, or third-party OpenID Connect providers.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Devices users manage the service through
-
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS by Bureau Veritas
- ISO/IEC 27001 accreditation date
- 14/07/2020
- What the ISO/IEC 27001 doesn’t cover
- Physical location, which is covered by Hosting Provider
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Placecube is ISO27001 certified and adhere to policies and procedures in accordance with the ISO standard.
Regular internal reviews and audits are conducted and an external audit annually.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. Placecube are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incidents are managed through our support desk. The CSO and ISO ensure appropriate action is taken in accordance with ISO27001 Incident management policy.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Citrix XenServer
- How shared infrastructure is kept separate
- Clients run in their own virtual private cloud (VPC), which isolates them from all other services.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- AWS is committed to running our business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS has a long-term commitment to achieve 100% renewable energy usage for our global infrastructure footprint. We’ve made a lot of progress on this commitment. In January 2018, AWS achieved 50% renewable energy usage. To date, we have announced nine new renewable energy projects (three wind farms and six solar farms), and these projects will deliver a total of 2 million MWh of energy annually onto the electric grid powering AWS data centers located in the AWS US East (Ohio) and AWS US East (N. Virginia) Regions. The electricity produced from these projects is enough to power the equivalent of over 190,000 U.S. homes annually, which is approximately the size of the city of Atlanta, Georgia. More information is available on the AWS and Sustainability page. AWS introduced its first carbon-neutral region in 2011. Today, AWS offers customers five AWS Regions that are carbon-neutral: • US West (Oregon) • AWS GovCloud (US-West) • EU (Frankfurt) • EU (Ireland) • Canada (Central)
Social Value
- Fighting climate change
-
Fighting climate change
Placecube will be Net Zero by 2030.
All employees and associates/contractors work from home, eliminating the need to travel to and from work. Travel to attend face to face meetings is undertaken only when absolutely necessary and journeys made via public transport, unless impractical to do so.
We use technology and digital tools to conduct our business, reducing the use of paper and printing. Supplies are procured from environmentally friendly sources. In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.
We encourage employees to adopt environmentally sustainable working practices and to contribute ideas as to how we improve.
We have ceased the use of ‘branded goodies’ at conferences and are exploring more environmentally friendly approaches. - Covid-19 recovery
-
Covid-19 recovery
Minimal Impact due to virtual working - Tackling economic inequality
-
Tackling economic inequality
We work collaboratively and ensure that our clients never pay twice for the same development, actively promoting re-use, and repeatable services.
Digital Place is open-source, and non-proprietary, meaning that our customers can choose to resource new digital projects internally, or through local supply chains. Our promotion of local economic opportunities extends beyond the confines of the Authority, for we actively encourage collaboration by making the platform free to use for partner organisations and community groups. The product can be shared at no additional cost - delivering real economic gain for the public purse.
Supporting the development of strong integrated communities, through the use of the Digital Place Platform delivers a meaningful impact on local employment and economy – benefiting the wellbeing of those communities.
In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need. - Equal opportunity
-
Equal opportunity
Placecube embraces diversity, inclusion, and equality through our people. Our actions, supported by our various policies and processes enable this. We are committed to the Living Wage movement, are Disability Confident, and support the Armed Forces Covenant.
We recognise that the social value of place-based, connected, local public service can transform the lives of the most vulnerable in communities and make best use of the public purse, so that ever tightening resources can be focused on priorities and not duplication.
We contribute to the public sector and the not-for-profit sector through our free-to-use open knowledge exchange platform. Through Knowledge Hub, we contribute to best practice sharing and collaboration, supporting sector-led improvement, knowledge retention and skills development.
Our product, Digital Place, facilitates and promotes collaboration and knowledge sharing across communities, without location restraints. Our commercial model is designed to remove barriers to growth, so that our customers feel empowered to engage the communities they serve. For example, multi-agency use is part of our standard subscription in order to remove limits on users, enabling collaboration without additional cost. - Wellbeing
-
Wellbeing
The company and its leadership team are focused on the mental health and wellbeing of all our employees, clients, customers, partners, and suppliers, which has a positive impact on productivity and wellbeing. We have appointed a Mental Health First Aider to support our objectives
Pricing
- Price
- £70,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- No