TierOne Technologies Inc.

NETPortal Commerical Portal

CommercialPortal™ is a SaaS eco-system for organizations to provide network, data centre, corporate mobile and IT services for internal use and for external organizations. It features a GUI Portal, "catalog-anything" catalog, user-driven workflow, and a secure bridge for electronic transactions. Provides real-time assurance, capacity management, and performance trending on services.

Features

• "Catalog anything" service catalog
• GUI-driven mechanized service delivery
• DigitalBridge to automate tasks in days vs months
• Auto-discovery of customer network services and service health
• Custom Dashboards and reports to support all users
• Graphical Capacity management/Performance trending
• Automated SLA on all network services
• GUI workbench to develop/Install transactions in real-time
• Hides all passwords from internal and external users of transactions
• Simplifies integration between external and internal systems (in days)

Benefits

• Launch new services in days instead of months
• Mature workflow processes without IT development
• Optimize processes from detailed statistics on workflow
• Dashboards provide full viabilities all key metrics for management
• Real-time Visibility to risk in delivery and committed dates
• Accurate views of all services running on your network
• Real-time health views on all network services
• Co-existence strategy to monetize existing systems and infrastructure
• Optimized workflow processes without IT development
• Dashboards provide risks and service order details

£29,000 to £36,250 an instance a quarter

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tieroneoss.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

886243379916449

Contact

Sales at TierOne
+1 905 677 0158
sales@tieroneoss.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: In the cloud model, the system will be located in a data centre and the maintenance of the software is the responsibility of TierOne as part of the service. ; ; The support purchased will determine maintenance- no downtime vs downtime. If planned maintenance is required, TierOne will work with the customer to determine a sufficient window for down time to deploy. ; ; If required, there is an optional Managed Services as part of the maintenance arrangement. TierOne will proactively manage the on-going health of the Commercial Portal solution releases within the customer's environment, post-production launch into the customer's internal environment.
• System requirements:
  • Commercial Portal one-time Licence
  • Upgrades/updates as per service model, 9-5 vs 24/7
  • Users must use the supported browsers
  • Cloud based service using VM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical/Major/Minor: Initial Response = 1hr/1hr/4hr, Service Restore = 4hr/8hr/3d, Target Resolution = 20/20/30 bus-days.; ; Response times are the same on the weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support level depends on the support purchased at start of project. ; ; TierOne Support will provide Response, Service Restoration and Problem Resolution for all Issues reported by the Customer within the response time defined within the beginning of a project. Support services procedure document can be provided.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: To assist users in getting started TierOne's Professional Services group assists with the ramp-up activities. These activities includes but are not limited to Analysis, Discovery, Planning, Implementation, Training, Support. Training and user documentation can be provided as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online
• End-of-contract data extraction: Data Extraction/Removal procedures to be provided at time of contract award.
• End-of-contract process: At the end of the contract, off-boarding activities will be completed. This includes, but is not limited to activities such as DB backups, hand over to the business etc. ; ; If migration is required to another system this is a one time cost based on T & M rates.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Answer below.
• Accessibility standards: None or don’t know
• Description of accessibility: TierOne's Commercial Portal authoring and model works within the approval workflow for language translations and the Ontario Accessibility Act. The Commercial Portal also follows (AODA) & (WCAG) standards. In addition, TierOne is fully aware of the AODA guidelines and have developed interfaces to meet these new stringent standards.
• Accessibility testing: If assistive technology testing is required by the customer then TierOne will complete this testing as part of the project at no extra cost.
• API: Yes
• What users can and can't do using the API: TierOne's Commercial Portal API allows users to do the following: ; -Create/modify and delete for : account(customer),opportunity, contact, ; -Create/modify and delete for: Location-Management ; -Create/modify and deleter for: user functionality ex. create users, user groups, manage passwords ; -Ability to create/modify reports and dashboards; -Ability to create /modify dynamic workflow. ; ; There are no limitations to the Commercial Portal's API. Availability of functionality is based on the license purchased by the customer.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: NETPortal's Commercial Portal enables business architects and process owners to define and implement mechanized, auditable task-based workflows to fulfill any service delivery or service assurance process. The commercial portal includes 100% configurable business logic, user and system interfaces and fully customizable reports and dashboards. The framework supports this and TierOne can support training.

Scaling

• Independence of resources: TierOne's Commercial Portal is a scalable application. The commercial Portal supports concurrent users, if volumes hit a a certain threshold TierOne would deploy on another environment.

Analytics

• Service usage metrics: Yes
• Metrics types: TierOne's Commercial Portal provides metrics on the number of active sessions as one time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: TierOne's Commercial Portal has three options to export data: CSV, Excel and XML.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: TierOne's Commercial Portal is availability is 99.9% if 24/7 Support is purchased. Support services are defined at the beginning of a project.
• Approach to resilience: TierOne's Commercial Portal production architecture stand by hot-hot or stand by cold-cold. This is defined with the customer at the beginning of a project.
• Outage reporting: TierOne's Commercial Portal will send an alert to a specific user as defined by the customer at the beginning of a project. This alert can be email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: TierOne's Commercial Portal access is completely managed by the cloud server. If specifics are required, this can be provided at the beginning of the project.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: We are currently in the process of certifying against ISO/IEC 27001
• Information security policies and processes: This information will be provided on award for the contract.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management Process provided at time of contract award.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As threats are received they are analyzed and mapped against threat levels and assigned a priority level.; Patches deployed based on the priority level.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As compromises are received they are analyzed and mapped against threat levels and assigned a priority level.
• Incident management type: Supplier-defined controls
• Incident management approach: Customer will be provided with a Technical assistance number and access to a portal where they can enter and track their incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £29,000 to £36,250 an instance a quarter
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full Commercial Portal capabilities for a 3 month period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tieroneoss.com. Tell them what format you need. It will help if you say what assistive technology you use.