SCG.WORLD LIMITED

Mixed Reality Immersion and Ideation Workshop

Mixed Reality Immersion & Ideation Workshop from Sota provides a framework using Design Thinking to discuss, explore and work towards use of Mixed Reality, XR, Augmented Reality, and Virtual Reality to digitally transform services. A roadmap of activities allowing customers to start your journey towards a new Mixed Reality solution.

Features

• Structured ideation process to discuss your strategy, pain points, priorities
• Design-led, critical thinking approach identifying key Mixed Reality use cases
• Identify scenarios that align to business needs, current pain points.
• Recommended initiatives roadmap customised, tailored to fit customers specific needs
• Exploration of Mixed Reality and XR capabilities
• Exploration of Augmented and Virtual Reality capabilities
• An immersive session built around your notional use cases
• Demonstrated using your agreed assets and digital content
• Exploration of, and use with, relevant smart devices
• Using deep insight and knowledge from relevant experience gained elsewhere

Benefits

• Immersive, interactive, collaborative, agile advisory delivery
• Key stakeholder participation in discussions, decision points and solution design
• Strong focus on key business outcomes to address pain points
• Improves Social Value and reduces environmental impact
• Improves QA, Health & Safety, and time to market
• Reduces wasted cost, time, and effort. Improves Health & Wellbeing
• Improves Training and Learning & Development.
• Utilises existing workforce more efficiently and effectively
• Improves knowledge capture, retention and sharing
• Leverages Microsoft though leadership and our subject matter expertise

£49 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.sota@sotaconsultinggroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

916918459361600

Contact

Adrian Sota
07490713858
adrian.sota@sotaconsultinggroup.com

Planning

• Planning service: Yes
• How the planning service works: Sota Consulting Group provides a range of planning and implementation services across the lifecycle. We help our customers ideate and define requirements. We work with customers to Design, Plan, Build, Test, Migrate and Implement cloud platforms and services. Sota Consulting Group leverages our Microsoft Gold Partner Mixed Reality Partner status and we work with standard Microsoft product groups and toolsets. We use our global expertise in this specialist Mixed Reality field to help organisations with their movement to the cloud and how best to leverage and augment their existing Microsoft Cloud platforms and integrate and interoperate with on-premise platforms. Our core focus in Sota Consulting Group is to help our customers leverage their Microsoft platform to digitally transform operational processes in terms of: a) Citizen experiences b) Employee empowerment c) Operational efficiencies and d) Creation of new products and services. Our objectives, intent and purpose is clear; to drive value and adoption from your standard cloud platforms, and help our customers get there as quickly, simply, and efficiently as possible. We look to ensure the change is a future proof, evergreen capability which can expand at pace and scale, through user adoption and operational readiness.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Teams
  • Microsoft 365
  • TeamViewer
  • Other market leading standards based software services - TBC

Training

• Training service provided: Yes
• How the training service works: Sota Consulting provides training in two respects. ; 1) User Adoption and Change Management. These services are to deal with the culture and climate aspects, motivation, and reinforcement of changing behaviours to help drive adoption and value from the digital change and transformation. ; 2) Operational Readiness – access to relevant training materials and operational readiness sessions to ensure that your staff and/or 3rd parties are able to maintain the health of the platform.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Teams
  • Microsoft 365
  • TeamViewer
  • Other market leading standards based software services - TBC

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Sota Consulting Group provides a range of planning and implementation services across the lifecycle. We help our customers ideate and define requirements, and work through Design, Plan, Build, Test, Migrate and Implement cloud platforms and services. We work with Microsoft and utilise their standard product groups and toolsets. We use our global expertise, knowledge and insight gained to enable us to help organisations with their movement to the cloud and how best to leverage the Microsoft Cloud platforms and integrate with on-premise platforms. Our focus is to help our customers leverage their existing Microsoft platform to digitally transform in terms of: a) Citizen experiences b) Employee empowerment c) Operational efficiencies and d) Creation of new products and services. Our objective, intent and purpose is clear; to drive value and adoption from Microsoft cloud platforms, and help our customers get there as quickly, simply and efficiently as possible, whilst ensuring the change is a future proof, evergreen capability, which can expand at pace and scale through user adoption and operational readiness.; ; We leverage knowledge and insight gained from working in Public Sector and Industry settings. We deploy into both safe and hazardous environments, for both BAU and Urgent Operational Requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Office 365
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Teams
  • Microsoft 365
  • TeamViewer
  • Other market leading standards based software services - TBC

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on the requirements of your organisation, Sota Consulting Group will undertake QA and performance testing as appropriate to the project. For any given program of work, our Statements of Work define the quality assurance and the associated acceptance criteria for the deliverables and outcomes. ; ; These are typically agreed with the customer first, depending on the nature of the scope. Performance testing is also defined as part of the Statement of Work, where we agree with the customer what the measures should be, how these are validated and the dependencies.; ; We have a clear and well defined methodology for moving from this Ideation stage through proof of Concept/Pilot phases towards transition into active service. Each stage is Business Value mapped with our customers. This allows strong business cases to be built for submission to obtain funding approval from appropriate Authorities. ; ; This QA and performance testing approach allows rapid progress and helps de-risk the project overall. A staged method which makes sure that business value and end user experience always remain keystones, and at the core of collaborative focus.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Sota Consulting provides support via our Bronze, Silver, and Gold Support offerings, that provide proactive, reactive and technical account management for the Microsoft products, platforms and toolsets. See Service Definition document. We take the standard Microsoft support offers you have access to as standard, take account of the in-house capabilities you possess, and augment them with our available service offerings. You can consume our standards based support services in the way that best suits your business needs, in the most cost effective, service effective way possible. Our support services are tailored to fit your specific use cases, during the Ideation phase and through the Design- led process during follow up sessions. This allows strong, fit for purpose Business Value maps to be built up for your future business case.

Service scope

• Service constraints: Microsoft Azure, Microsoft Office 365, Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Teams, Microsoft 365, TeamViewer, and other market leading standards based software services - TBC are not included with this service and are to be purchased separately. ; ; Constraints may apply to the scope of work agreed with your organisation. These will be clearly discovered and documented in the Call-Off contract.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For online requests standard response time is 4 hours within standard working hours.; Weekends and out of hours are negotiable. Please refer to pricing document
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Accessible from our web site support page. Links will be provided within the support contract.
• Web chat accessibility testing: We have text to voice, voice to text, and screen resolution and colour testing for assistive technology users
• Support levels: Sota paid-for support provides improved coverage and response, which is agreed on a per contract basis.; ; As standard, we have access Microsoft Advanced Partner support, over and above what you already have in place.; ; Microsoft Basic support is provided free of charge which covers billing and subscription management. Technical support forums are moderated by Microsoft. ; ; Basic Premier Support provides 24x7 support for severity-A cases and business hours for all other cases. Premier Mission Critical provides a higher level of service for mission critical applications.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, TeamViewer, and other market leading standards based software services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: IASME Governance

Social Value

• Fighting climate change:

  Fighting climate change

  Mixed Reality (MR) can serve climate with beneficial purpose when implemented in the right way, with thoughtful intention. MR can reduce inefficiencies and persuade an uplift in environmental care. Additionally, increased efficiency and reduced environmental impact are augmented by increased service effectiveness. For example, An NHS clinician can remote expert consult from any location. An architect located in London can remotely walk through a Newcastle building project without driving, training or flying there. This reduces cost, increases efficiency - primary motivators for adoption to reduce waste and harmful emissions. MR allows unnecessary processes to be stripped away, helping everyone reduce their environmental impact. A healthcare example, MR can eliminate wasteful ,physically exhausting patient visits to GPs and Acute Hospitals when they could be more easily and naturally treated at home. This also reduces travel impacts for Friends and Family support. For frontline workforce, rather than having multiple people physically present for a Hospital ward round, one person can pull all others required to remotely attend from anywhere, at any time. This helps reduce physical waste, and improves health, safety and wellbeing. As one specific Industry example of process improvement, in Spain, SEAT was able to reduce prototyping by 50% using MR. Less physical prototyping meant less physical waste and faster production - which helped cut out negatives associated with physical development. Applications and use cases for MR are virtually unlimited, and sit across spaces like business process optimisation, workforce development, Academia, Learning & Development, R&D and improved customer experience. In making your services run more effectively and efficiently, you can fight climate change. One AHSN worker we are engaged with promotes remote working at home as saving "12.8 tonnes C02 PA. Imagine what MR rolled out at pace and scale would do for your workers, and your Net Zero targets.
• Covid-19 recovery:

  Covid-19 recovery

  Mixed Reality has proven to be a game changer in Covid-19 strategic recovery planning.; ; The ability to provide services like remote expert consultations, advice, guidance, and Simulated Training from any location to anywhere else has been shown to be invaluable in a number of ways. ; ; Using a cloud based service designed and seamlessly integrated into what you already use from your strategic partner, Microsoft, has allowed workforces to carry out tasks from home, or from a segregated environment simply, safely, securely, and effectively.; ; For example, at Imperial College Healthcare NHS Trust, remote ward rounds using Mixed Reality reduced the number of staff from 7 to 1, whilst improving speed by 30% , and reduced PPE needs by 50%. At the same time this also made both patients and workforce safer and less at risk of infection.; ; The same sort of publicly available results have been published in other locations across the world, such as in Israel and US. Mount Sinai Hospital in New York now provide remote clinical service expertise to Uganda, based on lessons observed and learnt as a result of the impact of the pandemic.; ; In UK the impact of the pandemic on Health & Social Care services is well understood, for example the increase in patient waiting lists and the effect on Hospital discharge rates. ; ; We are engaged with initiatives that use Mixed Reality and knit together Multi Disciplinary and Multi Agency Team working, using a "What You See Is What I See" view. This allows information, knowledge and insight to be safely shared, captured and recorded - to deliver improved outcomes. ; ; For example, with Home Assessment visits prior to Hospital discharge, for collaboration between Nurses, Clinicians and Social Workers, involving Facilities Management and other third parties.; ; Use cases are almost endless, only limited by imagination.
• Tackling economic inequality:

  Tackling economic inequality

  Economic inequality can be easily reduced or resolved with use of Mixed Reality. Issues and challenges are well understood, such as the unequal distribution of income and opportunity between different groups in our society. ; ; People are often trapped in poverty and locations that allow them little chance to climb up the social ladder.; ; Mixed Reality is a technology toolset that allows anyone to leverage their particular skills, knowledge, insight, and wisdom - from any location to any other. Whether working from home, from a safe location in a safe space, they can transfer their unique skills to wherever they might be most needed.; ; For example, a citizen has acquired clinical, nursing or social work skills but is confined to a specific location or environment due to physical, mental, financial, physiological factors or the like. There is no good reason not to still leverage their specific skills for the benefit of our wider society, wherever and howsoever they may be most appropriately used. For example, a clinical worker who lives in Cumbria, and has lost the use of a limb, could still expertly guide a more inexperienced healthcare worker in London on how to perform a clinical procedure. Or train a future clinical worker in a specific scenario, at a University located on the other side of our country.; ; A qualified plumber in Wigan can guide a Public Sector organisation through appropriate ways to mend an unusual, broken boiler, collaboratively working together in a London Housing Association property, with the citizen engaged where necessary - using a "What you see is what I see" new way of working. This helps reduce unnecessary call outs, improves first time fix rate, uplifts governance, recording and auditing - whilst, at same time, improving customer/citizen experience.; ; Which all supports levelling up economic inequalities.
• Equal opportunity:

  Equal opportunity

  Equal opportunity is the goal for all of us, a policy of giving everyone the same opportunities for employment, pay, and promotion without discriminating against particular groups. Mixed Reality, using Microsoft cloud based services, can be rapidly tailored to fit specific service use case requirements, offering up potential for everyone to communicate, collaborate and work better together - from any location to any location - at any time. Empowered with information capture, more knowledge sharing, improved skillsets and new insight. Standard Microsoft Enterprise grade tool ready software sets, can be deployed simply, safely, securely, in a customer and workforce friendly way. Everyone can become empowered to work better together in a more equal, transparent, and fair way, from and to anywhere. We describe this as gaining a "What you see is what I see" viewpoint of the world. Which allows well informed decisions to be made more rapidly, utilising and leveraging any and all resources available to you. As you already use many front-end digital assets from Microsoft, these simple, standard software additions de-risk deployment and uplift immersive experiences, which can enable more equality for all - and are easily placed into your digital transformation roadmap. MR is a means for people to securely, safely share information, insight, and knowledge, more equally and quickly to point of need/care - using standards based toolsets, easily mapped into your existing process flows. Also, for more open marketplace opportunity in Public Sector space, standards based connectors available within Microsoft platform allow faster integration into existing digital assets like Electronic Health Records. This allows new innovative SME suppliers to more easily interoperate with your existing systems, from the front end not at the back end. So, MR helps open up Public Sector marketplace to new ways of working and learning in innovative, new ways.
• Wellbeing:

  Wellbeing

  Wellbeing is fundamental to good health. Mixed Reality offers up powerful and well proven ways to enhance wellbeing. Whilst uplifting equality, it can be used in a number of new ways to improve wellbeing. It reduce wasted time, effort, and cost - for both the citizen and frontline workers. It enables new ways of working and learning to be explored for all, which are tested, validated and proven to deliver substantial benefits and value. For example, reduce unnecessary travel or eliminate it, which will reduce or eliminate associated time, effort, stress and personal expense. In doing so, Mixed Reality can effect positive change in Health and Safety, which translates to stress and risk reduction. This is a multifactorial approach. People can be removed from being in physical harm's way. Things like infection control can be better contained. Exposure to potentially harmful moving objects like planes, trains, and automobiles can be reduced. For example, at roadside, in the air, at sea. In mental health space, it can be used to explore ways of treating mental health issues, like addictions or disorders. In the economic space, it can allow people to better leverage their skillsets using remote working. In the ethics space, emotional well being can be improved by uplifting existing processes to take better account of responsibilities, accountabilities, communications, and information (RACI modelling). At both citizen and service provider level, communities can become more strongly integrated. If you can better measure and monitor things, you are in a stronger position to improve and well manage them. From top Board level to frontline workforce, and all points between. Most importantly, this allows a more customer centric approach to be faster adopted - in line with models such as NHS "House of Care" model and National Highways "Home safe and well" initiative.

Pricing

• Price: £49 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.sota@sotaconsultinggroup.com. Tell them what format you need. It will help if you say what assistive technology you use.