Oceans Blue Limited

Oceans Blue - Ward Guardian - Automated Compliance Management

Ward Guardian continually monitors rostering performance and delivers personalised, actionable guidance in natural language. Automated emails to ward managers highlight where improvements can be made and 'nudge' them towards the best course of action. AI model prediction means poor planning is disrupted to drive resilient, sustainable change.

Features

• Always on, checks every roster every day. Crisis-proof.
• Time saver: Roster Clinics become simple, structured and equitable
• Automates the distribution of reports/alerts based on event triggers
• Personalised, automated guidance provided in Natural Language
• Supports the Trust to improve their NHSI's Levels of Attainment
• Use of Nudge Theory to disrupt poor planning
• ML models means issues predicted before they occur, ie. shortages
• Engages entire SLT and staff groups who aren't rostering experts
• Supports automated regulatory reporting CQC, NHSI etc.
• Provides guidance on converged NHS data sets, not just rostering

Benefits

• Proven solution to support wards to roster more effectively
• Customisable to focus on audited problem areas, reducing data overload
• Your 24/7 virtual employee, liberating humans to be more creative
• Draws analysis from multiple data sets giving 360 degree insight
• Automating reporting drudgery saving time for e-rostering/BI teams
• Supports roster clinics process with a structured equitable review
• Reduces agency dependency and cuts staffing costs
• Increases staff retention, safety and wellbeing
• Help Trusts progress through NHSI Levels of Attainment
• HRDs, FDs and DNs share single version of the truth

£1,825.00 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith.elkin@oceansblue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

936995872536080

Contact

Keith Elkin
+44(0)7919920949
keith.elkin@oceansblue.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Preqrequisite - Periscope - Cloud Data Warehouse. Optional 1) Barnacles - Workforce Audit and Assurance Dashboard.
• Cloud deployment model: Hybrid cloud
• Service constraints: None known
• System requirements:
  • Internet Explorer Ver 11 or greater
  • Access to the internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See service agreement for SLA options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: See service agreement for SLAs and cost options
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Complete IG data sharing documentation. Set-up data acquisition feeds. Define reporting & analytical requirements - Implementation process reviewed onsite with project team. Initiate data quality checks and action Data Quality packs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Terminate the data feeds. Issue an instruction to securely delete all data - see our terms and conditions. Remove/expire user access. Data supplied is a copy of the original, so there is no need to return data files.
• End-of-contract process: As described in terms of the service agreement, all customer data is securely destroyed. Certification of this is available upon request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Distribution of analysis and reports can be delivered to mobile devices. Visualisations for mobiles are simplified for ease of use.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Deployments can be configured to reflect customer-specific data and metrics required for monitoring and reporting. The tone and content of a Ward Guardian guidance email (or Browser view) is fully customisable.

Scaling

• Independence of resources: The solution is multi-tenanted, with server monitoring activated such that bottlenecks are detected and removed. User databases may be partitioned over several DBMS instances to spread load. The nature of the reporting work is not OLTP, instead high intensity, highly parallel queries of a short duration. Concurrent user access control reduces the chance of query overlap.

Analytics

• Service usage metrics: Yes
• Metrics types: A comprehensive set of activity logs are maintained.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data centre employees subject to BSI 7858, CRB checks and BPSS.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Robotic Report Automation is utilised to delivery analysis and reports via email. No user interaction is required as these information is distributed automatically base on user defined triggers and circulation lists.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • URL
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • MSBI Stack, including SQL Server
  • Excel
  • ODBC/JDBC
  • XML
  • DB2
  • Google
  • OData

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Uptime 24/7/365 is averaging at 99.997. Uptime in office hours is 100%, excluding planned maintenance works. Server location is PCI compliant Tier III, at enterprise grade level.
• Approach to resilience: This information is available upon request. Our primary site alone offers 100% uptime on core infrastructure, power and network services. Do refer to our uptime figures to see how effective our approach is.
• Outage reporting: Via email alerts to key coordinating users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: User and Management roles alike are username/password authenticated and profile-based. These determine the ultimate functionality and data schema that is available.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS UK
• ISO/IEC 27001 accreditation date: 27/4/18
• What the ISO/IEC 27001 doesn’t cover: This ISMS certification applies to our data centre.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 Data Centre
  • BS 5758 Data Centre Staffing

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: See policy document @ www.oceanblue.co.uk/; ; Policies are reviewed annually.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As a Cloud service, patches and updates are automatically applied on behalf of our customers. We maintain one-code base, but do have full rollback capability in case of any issues. General improvements that affect users are communicated via push email, or our on-line dashboard help. Specific changes are often requested based on customer demand or requirement, and these are planned and made live with agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Intrusion Detection Software is in place to trap and alert on malicious activity. We would off-line any affected servers on notification and apply the appropriate remedial patches as required.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our network and hardware are proactively monitored, and we receive notifications of issues. These would be scheduled for action immediately, and referred to senior staff.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate an email (24/7) and telephone-based (depends on service level agreed) helpdesk solution. Calls are automatically closed when agreed with the customer or after 14 days of inactivity.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £1,825.00 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We will undertake some initial analysis of the data to identify cost savings and efficiencies potential to support a business case.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith.elkin@oceansblue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.