LENUS HEALTH LTD
Lenus Health Artificial Intelligence (AI) and Machine Learning (ML) Service
Lenus Health collaborates with healthcare systems, unlocking hidden value in fragmented data through advanced AI models, revolutionising patient care. We uphold rigorous model development, approval, and deployment standards, prioritising ethical, explainable AI. Using cutting-edge data science, we ensure transformative outcomes for both healthcare providers and patients.
Features
- Expert Data Science Team: Collaborate with skilled professionals.
- Clinician Partnership: Work closely with clinical experts.
- World-Leading AI Development: Utilise pioneering approaches for chronic conditions.
- Tailored AI Models: Customised solutions for specific healthcare needs.
- Rigorous Testing: Ensure robustness and reliability of AI algorithms.
Benefits
- Enhanced Patient Care: AI-driven insights improve treatment outcomes.
- Precision Medicine: Tailored interventions for individual patients.
- Improved Efficiency: Streamlined processes and resource allocation.
- Cost Savings: Optimised healthcare delivery reduces operational expenses.
- Cutting-Edge Solutions: Access to forefront technology for better healthcare provision.
- Rapid deployment of AI via proven Azure Services
Pricing
£20,000 to £100,000 a unit
Service documents
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Framework
G-Cloud 14
Service ID
9 6 1 9 7 5 2 3 8 4 1 2 7 6 3
Contact
LENUS HEALTH LTD
Business Development
Telephone: 0131 561 1250
Email: tenders@lenushealth.com
Planning
- Planning service
- Yes
- How the planning service works
- Lenus Health offer a full planning service to support the implementation. Adopting best practice service design methodologies, we employ a range of techniques to identify our customer’s user needs and their business requirements. Lenus Health have a wealth of experience working with our clients to help them succeed by embracing the strategic opportunities that digital and the cloud offer. Lenus Health solutions are customer centred, secure, scalable and built using open standards.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our training service analyses your training needs and develops a tailored training plan to ensure that the training delivers the required outcomes for both the individual and the organisation. Our assessment includes: a gap analysis to understand the training needs of the organisation and the individual understanding the expectations of the organisation and individuals evaluating the training options a comprehensive training plan that describes: a recommended approach for the training the priority order for the training the timescales required for the training the resources needed to successfully deliver the training Our training formats include: Train the trainer On-site or off-site classroom-based training On-site or off-site one-to-one or one-to-many training On-site or off-site one-to-one coaching/mentoring Training manuals and documentation Recommended online courses Telephone support
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our test engineers: create test plans collaborate with colleagues to make sure the required business scenarios are covered in user story definition, acceptance criteria specifications, and acceptance test scripts create and execute functional, non-functional, performance, basic security tests and penetration testing in partnership with third-party partner write test automation scripts for regression testing undertake exploratory testing analyse problems and make recommendations based on available information measure and report on test activity, and manage defects work jointly with the support team to maintain test environments and automated regression tests work closely with ITOps engineers and software developers to reach a common understanding of the code base and test coverage, review release scripts, and write automated tests
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security testing
- Other
- Other security services
-
- NCSC Web Check
- Vulnerability scanning against OWASP Top 10
- Detectify
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Lenus Health delivers a highly proactive and responsive support service that customers can rely on to ensure the continuous operation of their business-critical applications. We deliver continuous support and maintenance for your products through proactive improvements, monitoring and a dedicated helpdesk.
Our support service includes, as standard:
A support agreement with SLAs and response times
Access to our helpdesk with a full-time dedicated Support Manager and supporting team, providing day-to-day contact for support
Performance monitoring of applications and infrastructure to measure and alert on key performance metrics
Security monitoring to carry out regular security testing of your applications and infrastructure, to detect and fix any vulnerabilities
SSL certificate renewal monitoring to avoid any interruption to your services due to expired certificates
A named Account Manager who you can contact, should you need to, to escalate any issues or make any general enquiries
A bank of hours at a discounted rate for support hours purchased in advance
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Standard support hours are 09:00 to 17:00, Monday to Friday. Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours. Response times at weekends, public and bank holidays are negotiated separately.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Our ITIL-based support service is founded on a first-line, second-line, third-line support standard. The team is made up of dedicated support developers, cloud engineers and quality assurance testers. The team is focused on providing effective and efficient operational services in order to support customers on an ongoing basis and meet service levels.
Our standard service levels can be applied based on severity and priority. These are:
Urgent responded to within 1 hour
High responded to within 4 hours
Medium responded to within 8 hours
Low responded to within 16 hours
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- 21/02/2024
- What the ISO/IEC 27001 doesn’t cover
- The activities of suppliers, who process data on behalf of Lenus Health, are covered by virtue of contractual agreements which specify their security requirements. Therefore, any aspect relating to the premises and data centres of those suppliers does not form part of the scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Data Security and Protection Toolkit (DSPT)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Lenus Health, our commitment to fighting climate change is central to our mission, and our innovative healthcare solutions are at the forefront of this. Recognised as a top UK innovator in supporting a greener NHS, our inclusion in the Net Zero 50 list underscores our dedication to delivering solutions that not only advance healthcare but also protect our planet.
Our approach is multi-faceted, aiming to reduce greenhouse gas emissions across all aspects of healthcare delivery. By harnessing the power of digital health technologies, we are revolutionising patient care, making it more efficient, and significantly lowering the carbon footprint associated with traditional healthcare practices. Our solutions enable remote monitoring and virtual consultations, reducing the need for physical travel and thus decreasing CO2 emissions. This not only contributes to a reduction in pollution but also enhances patient accessibility to quality healthcare services.
Our initiatives extend beyond digital innovation. We are actively working towards achieving net zero greenhouse gas emissions within our operations. This involves optimising energy use in our facilities, investing in renewable energy sources, and advocating for sustainable practices throughout our supply chain. This commitment is detailed in our Carbon Reduction Plan, published on our website, which adheres to the GHG Protocol.
By integrating environmental considerations into our work, we are not just addressing the symptoms of climate change but are also contributing to a healthier, more sustainable world.
Lenus Health remains committed to achieving Net Zero greenhouse gas emissions by 2045, in line with Scottish Government policy, contributing to UK Government policy of Net Zero emissions by 2050.Covid-19 recovery
Lenus Health operated throughout the pandemic, including through provision of essential services to the NHS (software for the NHS Scotland National Notifications and Contact Tracing Service, and a long COVID study), as well as for other key public sector organisations.
In the wake of COVID-19, Lenus Health recognises the impact the pandemic had on individuals and communities, and having emerged as a resilient business, is committed to creating employment opportunities to assist those looking to retrain.
Aligned with our focus on wellbeing, Lenus Health is supportive in enabling workers to work from wherever they would like to work; from home, from the office, or from elsewhere, subject to project constraints that may be in place e.g., security considerations etc. and their levels of comfort in being in and around other people, should they be shielding, either for themselves, or because they live with or care for family members who are vulnerable.
Our innovative digital health solutions are specifically designed to support patients and clinicians, and in a post-pandemic setting, this is especially vital for those who have been severely affected by the pandemic, including individuals who were shielding and patients with chronic respiratory conditions such as COPD. By facilitating better self-management of these conditions, our technology directly contributes to reducing the strain on the NHS, which is still recovering from the unprecedented demands placed upon it during the pandemic.
As Lenus Health continues to expand, we're committed to creating sustainable employment opportunities. We actively recruit from across Scotland and the rest of the UK, and because we have embraced full remote and hybrid working, this has assisted us in recruiting the best possible talent while also positively improving work life balance.Tackling economic inequality
At Lenus Health, our commitment to tackling economic inequality is woven into the fabric of our business model and operations. Recognising the role that healthcare innovation can play in addressing this challenge, we support skills development and the creation of new jobs through our activities, especially for those facing barriers to employment.
All workers benefit from contracts with competitive remuneration, together with a package of benefits which are designed to both attract and retain talent. Our annual salary review policy means that all workers can expect their salary to be increased automatically, in line with increases in cost of living, without having to request it.
Our initiatives are tailored to stimulate economic growth and business creation by encouraging the development of new, scalable solutions within the healthcare sector. By focusing on innovation and the adoption of disruptive technologies, we aim to deliver higher quality and more cost-effective healthcare solutions, modernising delivery and enhancing productivity. Where our solutions tackle waiting times in the NHS, we see people returned to work earlier, thereby contributing to the economy.
Lenus Health creates employment and training opportunities and supports workforce training that address skills gaps, resulting in recognised qualifications and a better-prepared workforce, fit for the future. Costs are covered for continuous professional development activities, access to online learning resources and attendance at events.
Opportunities for development are discussed regularly, including during monthly one-to-one check-in meetings between workers and line managers.
The intranet carries detailed role descriptions for all jobs currently filled, new jobs being created and therefore requiring to be filled in the future. This open sharing of job descriptions assists workers in identifying pathways for career progression.Equal opportunity
At Lenus Health, our dedication to fostering equal opportunities is a cornerstone of our corporate social responsibility (CSR) policy, and it is deeply embedded in every aspect of our operations. Our commitment extends beyond compliance; we actively seek to tackle workforce and sector inequality head-on through a series of targeted activities and initiatives. We are an accredited Real Living Wage employer and follow the Fair Work First principles.
Recognising the unique talents and perspectives that a diverse workforce can contribute to business success we take care during recruitment to eliminate bias from the process. We support on-the-job training, aimed at developing new skills relevant to our operations, especially in areas of technological uncertainty. These opportunities are promoted, sometimes resulting in recognised accreditations or qualifications, thereby enhancing employability and opening doors to new opportunities for our people both within and beyond Lenus Health. Our efforts are aligned with our CSR and other policies, which emphasise inclusivity and equal opportunities for all.
Our approach to understanding tackling workforce inequality and inequity is holistic. We identify and seek to address disparities in employment, skills, and pay in our workforce. By supporting in-work progression, we aim to empower individuals, including from disadvantaged or minority groups, facilitating their transition into higher-paid roles through skill development relevant to their career aspirations.
Lenus Health is also deeply committed to ethical practices across our operations, including the management of modern slavery risks within our supply chain. We undertake due diligence to ensure our partners and suppliers share our values and commitment to fair and ethical work practices.
By influencing our workforce, suppliers, customers, and the wider community through the delivery of our contracts, we aim to advocate for and support minorities and address inequalities within the workforce.Wellbeing
At Lenus Health, our commitment to enhancing health and wellbeing extends beyond the innovative healthcare solutions we provide. It permeates every aspect of our operations, influencing our approach to workforce management, supplier relations, and community engagement. Recognising the connection between wellbeing and productivity, we implement activities designed to support both the physical and mental health of our workforce.
We take steps to ensure our team members have access to resources and support systems that promote their overall wellbeing. This includes initiatives aimed at creating a healthy work environment, offering mental health support services, and facilitating a culture that values work-life balance. Our actions demonstrate our firm belief that a healthy workforce is the backbone of a successful and resilient company.
We measure several dimensions of employee satisfaction through weekly and quarterly pulse surveys which help to highlight specific areas that require attention, and which are followed up by our People Team.
Staff receive a benefits package including pension contributions and private health cover. Lenus Health wants its workers to do their best work, feel proud about their work and know that they have the support to enable them to feel professionally fulfilled. As such, fulfilment is a component of job design which contributes to health and wellbeing, a dimension when interviewing candidates and a point-of-discussion between workers and line managers during monthly one-to-one check-in meetings and annual progress reviews.
Exit interviews for employees who leave also provide an opportunity for us to identify what we’re doing well and where further improvements can be made to ensure that support for health and wellbeing is sustained. Exit interviews regularly highlight the positive support that employees know is in place, or from which they have benefited.
Pricing
- Price
- £20,000 to £100,000 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@lenushealth.com.
Tell them what format you need. It will help if you say what assistive technology you use.