CitySwift Evolve
CitySwift Evolve blends GPS, scheduling and ticketing data to deliver AI-powered runtimes that drive the punctuality and reliability of every bus journey. Plan for different scenarios and simulate how they may impact your journeys, so that you can make every decision with confidence and justify network planning choices.
Features
- Bus data platform with AI public transport network optimisation
- Bus network predictive analytics, with targeted punctuality metrics
- Runtime simulation and scenario analysis for runtime optimisation
- AI generated runtimes, predicted PVR metrics, optimised layover, optimised dwell.
- Data profile creation. Export runtimes to Omnibus, Hastus, Trapeze.
- Integrates seamlessly with your existing technology infrastructure.
- Accurately predicts journey times and passenger demand.
- Analyses movement patterns and improves performance of existing timetables.
- Generates optimised runtimes for shorter passenger journeys and unbeatable reliability.
- Easy to export and upload to all major scheduling systems.
Benefits
- Gain a complete and comprehensive understanding of your network performance.
- Generate AI-powered runtimes in minutes and solve punctuality problems.
- Quickly deploy and adapt schedules to shifting operating conditions.
- Compare different scenarios and simulate how they may impact runtimes.
- Identify potential network issues and take action before they arise.
Pricing
£20.00 to £85.00 a licence a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 6 7 9 7 5 0 3 8 0 6 0 6 8 0
Contact
CitySwift
Philip Lavin
Telephone: 00353851404208
Email: philip@cityswift.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- Required data (data to be requested with customer)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We provide email support via our Customer Success team as well as a chat bot within our product which also directs to the Customer success team. Response times are based on the following priority levels:
Highest - 1 business day
High - 3 business days
Medium - 5 business day
Low - To be scheduled into operations - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- The web chat is accessible within our platform 24/7 and you will get an automated response which directs users to articles on our help centre. During Monday to Friday 0900-1700 you will receive support via web chat from a person.
- Web chat accessibility testing
- N/a
- Onsite support
- Onsite support
- Support levels
- Each account is assigned an account manager and a customer success manager. Support levels are dependent on the project but usually will include on site workshops and a mixture of online and onsite training as required.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onboarding service that includes on-site training with dedicated customer success manager. Demonstrations are done by CitySwift to show how functionality of platform. Work shops are conducted to make sure customer staff are familiar with platform. Customer success manager (CSM) sets up weekly check-ins while customer is using platform. CSM is available during business hours via email / telephone to answer any questions.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Upon termination or expiry (as the case may be), each Party shall return to the other (or if requested, destroy or delete) all Confidential Information and shall certify that it does not retain the other Party’s Confidential Information save to the extent (and for the limited period) that such information needs to be retained by a Party for the purposes of providing or receiving any Services or termination services (as requested following termination) or for statutory compliance purposes following termination
- End-of-contract process
-
Included in the price of the contract is access to the CitySwift platform with modules agreed in the Module Order form filled out by the customer along with number of routes. Support is available from dedicated Customer Success manager.
Additional cost: adding more routes / vehicles to platform, bespoke analysis from Insights team, additional modules, extra bonus features to existing modules that are outside the scope of an average update i.e provide additional features
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The application should be primarily used on desktop/laptop, however, the application is functional with a mobile.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Service interfaces can be seen here - https://cityswift.com/platform#swift-metrics
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- None with users of assistive technology. Testing is conducted with our QA department and relevant UI/UX team.
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Admin users can add and delete users.
Admin and regular users can update their username and password.
Scaling
- Independence of resources
- We provide a flexible architecture that dynamically scales the application's resources as needed.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- https://cloud.google.com/docs/security/encryption/default-encryption
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
-
Users can export data represented in graphs by clicking the Export button in the bottom right corner of every graph.
Based on the contract user can be given access to their own raw data via data transfer (between cloud vendors), SFTP, or through shared service - Data export formats
-
- CSV
- Other
- Other data export formats
-
- PNG
- JPG
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- JSON
- TXT
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The platform is available for use by the
Customer during Core Uptime Hours.
Standard SLA (may need to be adjusted based on the customers need):
CitySwift agrees to achieve at least 99% Platform Uptime each Quarter.
98.5% – < 99.0%; 5% reduction
95% – < 98.49%; 10% reduction
< 94.99%; 15% reduction - Approach to resilience
- Available on request
- Outage reporting
-
Internal monitoring includes email and slack alerting.
Customers are made aware of outages via email with Customer Success
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Restrictions across access are done via database and backend service controls.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Align with ISO 27001:2013 Information Security standards
- Information security policies and processes
-
Have an internal information security policy that aligns with industry standards and current applicable legislation.
To ensure policies are followed, they are reviewed annually, communicated with staff. Staff are trained during onboarding and made aware of reporting procedure.
CitySwift have a functional reporting structure. Any reports that are made are logged and reviewed and escalated as necessary.
If policies are not adhered to then grievance procedures are followed.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
- Version control across all codebases and applications.
- Major and minor changes are logged through a formalised change management process with bi-weekly CAB reviews.
- Jira service desk is used to operationalise these processes. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
We run through the following steps:
- Identifying Vulnerabilities
- Evaluating Vulnerabilities
- Treating Vulnerabilities
- Reporting Vulnerabilities
how you assess potential threats to your services:
- Tools and monitoring are in place to help assess the severity and impact of a potential vulnerability.
how quickly you deploy patches to your services:
- Dependent on vulnerability, however, we expect to fix and deploy all instances with fixes immediately after a vulnerability is identified.
where you get your information about potential threats from:
- From our internal monitoring tools/alerts and subscriptions to security newsletters and working with our security pentest supplier. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
- Identify potential compromises using:
Virus scanning on all instances using ClamAV.
TLS versions with a restricted cipher suite
Firewalls that block malicious requests
DDOS protection
how you respond when you find a potential compromise:
- We respond to issues using the following structure:
Identifying Vulnerabilities
Evaluating Vulnerabilities
Treating Vulnerabilities
Reporting Vulnerabilities
how quickly you respond to incidents:
- Response to incidents is dependent on severity. High and medium-rated incidents are worked on and treated immediately. To date in high priority issue found has been fixed on the day of discovery. - Incident management type
- Supplier-defined controls
- Incident management approach
-
We adhere to the following steps:
1: Incident logging.
2: Incident categorization.
3: Incident prioritization.
4: Incident assignment.
5: Task creation and management.
6: SLA management and escalation.
7: Incident resolution.
whether you have pre-defined processes for common events:
We have pre-defined processes for common incidents, mostly encompassing data.
how users report incidents:
Users (assuming our customers) have a direct line to our customer support, along with the use of Intercom, our direct support chat client in the application.
how you provide incident reports:
When applicable to the customer these are shared via email from customer support.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
CitySwift is helping bus operators to fight the climate crisis by using data technologies to strategically improve public transportation, making more sustainable modes of transportation more efficient and user-friendly.
How CitySwift are creating a greener future
CitySwift’s original technology platform enables the collection of large amounts of information across transport networks, including buses, trams, and trains. They monitor statistics like passenger numbers, peak locations and usage, delays, and more. CitySwift then organise, analyse, and utilise this data to offer two major benefits to transit authorities: increased efficiency and improved passenger experience.
By helping networks to optimise routes, stay on schedule, and avoid crowding, CitySwift’s technology increases the number of people using public transport. In fact, every 15% boost in bus punctuality results in 7.5% greater passenger demand. In a city like London, where two million people ride the bus every day, that’s 150,000 extra people choosing the bus over driving or grabbing a taxi—the environmental impacts of which are significant. Shared transit is by far the cleanest, greenest way to travel.
Bringing a green future into the present
CitySwift’s technology is already being used to anticipate the transition from diesel buses to 100% electric. Several of CitySwift’s customers in the UK have committed to making this transition in the near future—but these changes are logistically challenging. Charging times and locations, driver change-over, mileage, power usage; these all complicate roll-out. Everything from a hilly road to a hot day could affect how long a bus battery will last. CitySwift see this as an opportunity for data collection to inform electric bus route planning. The tech will be integral to scaled deployment of electric bus fleets in the UK and beyond. - Covid-19 recovery
-
Covid-19 recovery
n/a - Tackling economic inequality
-
Tackling economic inequality
n/a - Equal opportunity
-
Equal opportunity
n/a - Wellbeing
-
Wellbeing
n/a
Pricing
- Price
- £20.00 to £85.00 a licence a month
- Discount for educational organisations
- No
- Free trial available
- No