Telefonica UK Limited

O2 Wifi from Virgin Media O2 Business

O2 Wifi is a fully managed public wifi solution that’s free to end-users, open to all and simple to use, enabling direct engagement and communication with citizens, driving footfall and increasing productive dwell-time. Providing an open community of users, it also benefits the venue-partner by generating rich customer behaviour insights.

Features

• One-Step Registration , with no user names and passwords required
• Ability to deploy Wifi as greenfield or over existing infrastructure
• Branded webpages that enable engage with your customers
• Content Filtering and Bandwidth management, provided as standard
• Fast reliable and Secure
• Diverse venue-base, helping to build a large user community
• Scalable, and delivered through strong partnerships across variety of venues
• Service based on Cisco and Cisco Access-Point and switch vendors
• For Meraki, Layer-7 Application Traffic-Shaping can prioritize business critical apps
• Fully compatible with Wifi-Calling. Supports Cisco-Apple Fast-Lane optimization initiative

Benefits

• Free Wifi gives immediate access to 14,000+ O2 Wifi hotspots
• Become part of O2 network (30million+users) irrespective of service-provider
• Provides valuable in-depth data analytics of users within your venue
• Can be used for both Corporate and Guest connectivity
• Does not eat into data allowance on your mobile allowance
• Potential to use as 3G/ 4G backup to primary WAN
• Gateway into other services e.g. UC, SIP, Cloud services, MDM
• Cloud app and traffic prioritisation, delivered alongside office-Wifi
• Footfall and reliable zone reporting on venue usage and utilisation

£51.75 an instance a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

975568045439127

Contact

Steve Smith
07834 571216
publicprocurement@virginmediao2.co.uk

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: WCAG 2.0 AA or EN 301 549 9: Web
• Web chat accessibility testing: Not applicable
• Onsite support: Onsite support
• Support levels: O2 Wifi proactively monitor the following services across the customer venues 24/7, 365 days notably- Core network, Servers, Network components, Connectivity & Availability; Core Network Service Levels:; P1 Major – 6hrs ; P2 Medium – 12hrs ; P3 Low – 5 days; Hardware, Router, AP, Cabling 24hrs – 8am to 8pm.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users click on O2 Wifi SSID and open a browser, the user fills a form on the welcome page. A text with a user code is then sent to the mobile number provided by the user. Once the user is verified they get access every time they connect to O2Wifi.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not applicable to the service
• End-of-contract process: Please refer to Service Definition documentation

Using the service

• Web browser interface: Yes
• Using the web interface: Non applicable
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Through a URL, using credentials with optional 2FA.
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: Registration API - Push; Provides you with registration data in real time as the user signs-up; Pull; Allows you to pull a list of marketing Opt ins for a given day ; Session API - Subscription API.; Raw session data, “start” (arrive at venue), “interim” (dwell) and “stop”) (leave venue) for opted-in users.; Dataset API; Allows filtering of session data. Insights API - Reporting ; You can obtain summary reports of usage e.g. devices, connection duration etc.
• API automation tools:
  • Ansible
  • Other
• Other API automation tools:
  • Subscription APIs require access token from OAuth 2.0 Identity
  • Obtained using credentials provided during the onboarding process.
  • Token must be included in an Authorization HTTP header
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: There's a 10GB monthly usage allowance. If you use more than 10GB in any month, we may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity don't immediately decrease after the warning, we may reduce the quality of your Service for the rest of that month or permanently, suspend or terminate your Service.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Network
  • Other
• Other metrics:
  • Monthly Service Reports to the customer are produced
  • Based upon the system availability KPIs
  • Service Performance Summary Report
  • Service Desk Report
  • Incident Summary Report
  • Problem Management Report
  • Root Cause Analysis for Priority 1 and major Incidents.
  • Root Cause Bulletin
  • Install, Move, Add and Change (IMAC) Delivery and Order Summary
  • Service Performance (against Service Level Agreement targets) and more
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Physical access controls at data centre. Encryption of physical media.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: All key functional service components including databases
• Backup controls: The back ups are automated and performed on a regular basis
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: O2 Wifi services are physically separated from the buyer's network
• Data protection within supplier network: Other
• Other protection within supplier network: Private WAN service; ; We comply to data protection regulations including the Data Protection Act (DP)

Availability and resilience

• Guaranteed availability: Availability is dependent on Local site infrastructure, connectivity and the Core Network. The guaranteed availability will be based on the specific combination selected for the customer.
• Approach to resilience: We have full resilience across all aspects of the Core network. This includes resilience within the Data Centres, across the Data Centres and connectivity in and out of the Data Centres.
• Outage reporting: Any service outage is communicated via our Service Desk through our case management tool which is Service Now. For every incident ticket that is raised related to yourselves will mean you receive an e-mail when the case is opened, updated, resolved and closed.

Identity and authentication

• User authentication: Other
• Other user authentication: In order to use the O2 Wifi service, users will go through a simple, one off registration process. Once registered the device MAC address is ued to authenticate the device onto the service.
• Access restrictions in management interfaces and support channels: Non applicable - we do not provide access to management interfaces as part of the standard service.
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: Not applicable to the service
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: Certification covers the protection of all Buyer and employee information that is managed by the Supplier.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • BS EN ISO 14001:2004
  • ISO 22301:2012
  • OFCOM Metering and Billing Direction

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Supplier has its own information security policy based on ISO 27001, with established internal processes for handling security events. The Supplier has security teams dedicated to specific areas, and is audited by external auditors to ensure compliance with the standards we adhere to.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A Change Advisory Board meeting is held to discuss the change. Any risks or conflicts with other changes are highlighted. Testing and roll back procedures are discussed.; Only once authorisation has been granted can the work take place.; The change management ticket is updated and closed with the outcome noted.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our process which starts with hardening the equipment to reduce the likelihood of some vulnerabilities. For this we use CIS benchmarks for server and network equipment build. We also use OWASP for web applications We scan our hosts and networks with Qualys. We operate an internal CERT function and receive alerts from multiple sources. We carry out regular PENetration. We carry out an impact assessment. We remediate the issues, following a formal change-control process, within defined timescales. If an issue cannot be remediated, the risk owner can raise an exemption. Regular governance meetings are held to discuss risk register items.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We aim for gpg13 best practice.; ; We log centrally to the Arcsight SIEM. Alerts on events are recorded as tickets, escalated to the correct team and investigated.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The Supplier has a CERT (Computer Emergency Response) team. They are a defined part of our wider Incident handling processes, and Cyber type Incidents are escalated to them via defined process steps. They have close links with technical and legal people as well a senior management.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Not applicable as the end users do not directly connect to the virtualisation environment.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: ISO 14001 certified with published Carbon Footprint information

Social Value

• Fighting climate change:

  Fighting climate change

  The Supplier has a track record of driving positive change for our people, communities and our planet. For example: Through the Supplier's "Meaningful Connections Plan" and "Blueprint" sustainability strategies, the Supplier sets long-term goals to reduce emissions, protect our natural resources, and create a meaningful impact on society. The Supplier has a made huge progress towards the company's Net Zero ambitions in our own operations and making significant headway in our supply chain. Progress is summarised below; these learnings and best practice can be shared with Buyers when awarded a new contract. Carbon Neutrality Target: net zero operations by 2025. Net zero operations, products and supply chain by 2040. 10 years ahead of the Paris Agreement. Renewables By the end of 2025: • Change masts on landlord sites to renewable energy • 40% of the Suppliers vehicles will be electric By the end of 2030 the Supplier will use 100% green energy. Decarbonisation The Supplier is investing in carbon-removal projects and supporting the decarbonisation of the UK economy by providing the connectivity to underpin a low-carbon digital revolution. Carbon Footprint The Supplier has commissioned consultancy to calculate the company's footprint in line including the standards below: • World Resources Institute/World Business Council for Sustainable Development, 2004 • Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard, Revised Edition Carbon offsetting The Supplier plans to reduce full value chain emissions by at least 90% by 2040, in line with science-based targets. Some residual carbon emissions are expected that will be difficult to completely eliminate (e.g. flights). When 90% is reached, the plan is to offset the rest, using gold standard offsets (usually investing in nature-based solutions, such as tree planting).
• Covid-19 recovery:

  Covid-19 recovery

  The Supplier continues to contribute to economic recovery and ambitions to level up society following Covid-19. Examples include:; In 2020, as part of the Supplier’s COVID-19 response, we co-launched ‘Community Calling’, a phone gifting scheme focusing on deprived areas within the UK, aiming to donate 10,000 smartphones to those who were shielding and needed support. That target has been reached so the project has expanded to more vulnerable people in need across the UK. ; The Supplier’s Essential Broadband (EB) tariff was launched in November 2020 for new and existing customers who are in receipt of Universal Credit. The tariff offers 15Mbps for £15 per month, with no prices rises, and no fixed-term contract length. Since its launch, feedback has led to the development of a new and improved customer acquisition journey, now with an automatic live chat feature to simplify the process for eligible customers. Thousands of customers use this and the Supplier is working with government to understand who is eligible so those who need it most know about the offer and how to access it. ; Tech-Lending Community Hubs: In January 2022, the Supplier launched a new project that will see grant funding of £400,000 become available to organisations interested in setting up tech lending hubs. This fund will provide one-off grants to organisations who work with temporary accommodation services, that could feasibly set up a lending hub, whereby residents can borrow tablets on a short-term basis. The tablets will be loaded with free data provided by the Supplier through the National Data Bank. Funding has now been awarded to five beneficiaries throughout the UK, which will see pilots operated with all five. Once this process continues to establish, the target is to expand this in collaboration with more customers, as part of the Buyer’s social value partnership.
• Tackling economic inequality:

  Tackling economic inequality

  The Supplier is building an ambitious new strategy that will deliver social, economic and environmental benefits so our people, customers and the communities we serve can continue to have confidence in our values, integrity and mission to create positive change. The Supplier has significant experiencing delivering social impact and social value programmes throughout the UK in collaboration with the public sector. The Supplier has a solid portfolio of social value initiatives, many of which promote an inclusive economy. These include: -Working with organisations such as LMP Education and JobSkilla to help unemployed people back into work -Creation of a National Databank, which aims to end data poverty in communities across the UK. The National Data Bank provides free of charge SIMS for residents experiencing data poverty. -A wealth of expertise in working with small businesses, through Wayra (start-up cohort) and 5G accelerator hubs. Public sector customers also benefit by having access to subject matter experts in this space, as well as partnerships such as the ones with Neighbourly, and Good Things Foundation. In addition, the Supplier has a significant focus on digital skills, being brought to the forefront through the launch of our new sustainability strategy. Volunteering Since February 2022, all of the Supplier's employees have five paid volunteering days per year to support and connect with their local communities, digitally and in person, and support brilliant organisations. The Supplier looks for volunteering opportunities where employees can share expertise with local community organisations and registered charities, focusing on resolving local issues.
• Equal opportunity:

  Equal opportunity

  The Supplier is an equal opportunities employer and is certified as Disability Confident Level 1; in the process to become Level 3 with a Guaranteed Interview Scheme, supporting disabled people throughout a recruitment and interview process. As part of the "Belonging Strategy", the Supplier will also ensure home-based working contracts will come into place across the business to offer more opportunities for disabled people, unpaid carers, and part-time workers without inhibiting and restricting career progression. The Supplier has a dedicated team responsible for diversity and inclusion. The Belonging Strategy underpins ambitions to ensure the creation and maintenance of a fair and inclusive workforce. To focus on supporting priority groups furthest from the labour market, the Supplier has created an Inclusive Recruitment Programme; to review all current processes that fall within our end-to-end recruitment journey for both internal and external talent and to ensure they are fully inclusive, equitable and accessible to all. The Supplier has made significant progress, partnering with Microlink, supporting workplace adjustments process; Implementation of Textio that is a platform which enables us to write inclusive and accessible job adverts and recruitment content; Creation of page specifically centred around Belonging and DEI on our external Careers Site. The Supplier has worked in partnership with Scope for the last five years, aligned with our Sustainability Strategy, supporting millions of disabled people into employment. The Supplier also has existing strategic partnerships with The Valuable 500, Business Disability Forum, Purple Space and have signed up to the Work With Me pledge.
• Wellbeing:

  Wellbeing

  The Supplier promotes a culture of health, education and wellbeing so that we can support all employees, both personally and professionally. We also want to extend this to our customers and the communities where we operate, supporting the wider ambition of a happier, healthier population. The Supplier is working with ‘Tickets for Good’ on a mission to make events more accessible and inclusive. The vision of the ticket donations service is to help event organisers/venues, sponsors and performers distribute surplus inventory, making sure it’s done in a fair and inclusive way. We have created a custom distribution system for the donation of unsold tickets to live experiences. Health and wellbeing at work The Supplier's "Thrive" programme provides a comprehensive range of advice, tools and policies to support our people and ensure they can be their best at work. As part of Thrive, the Supplier provides free health checks for all employees. The online MyWellbeingCheck© is available for all employees to access at any time. The Supplier also offers the following management development modules as part of learning and development programmes: • Stamp Out Stigma: Managers’ mental health awareness, • Anxiety and Depression: Managers’ toolkit, • Workplace Stress: Managers’ survival kit. From September 2020, employees have access to ‘Unmind’, a mobile app to help manage and track mental wellbeing. The Supplier's Ride-to-Work scheme helps employees enjoy all the benefits of cycling during the daily commute. Everyone can apply for it at any time throughout the year, reducing their carbon footprint, improving fitness and saving money. The Supplier works in collaboration with our Buyers, sharing and promote best practice on wellbeing, in the workplace and local communities.

Pricing

• Price: £51.75 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicprocurement@virginmediao2.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.