EMS OPERATIONS (UK) LTD

Archdesk Construction Project and Business Management Platform

Archdesk provides organisations with end-to-end construction management software for Business and Projects.

Our software is an innovative management solution created for construction and management projects. The system can mirror your company's structure and optimize the entire workflow, giving full control over your business, and a complete golden thread of information.

Features

• End to End Portfolio Project Management Platform
• Real-Time Reporting via Dashboards
• Complete Remote Access including Mobile App
• Full Document Management System with BIM capability (CDE)
• Financial Project Management with Budget Reporting
• Digital Forms with Approval Processes
• Complete Workflow and Process Management
• Low Code Platform allowing users to configure the platform
• Open API to Allow Third Party Integrations
• Resource Scheduling with Timesheet Functionality

Benefits

• Manage project portfolio on the move when connected anywhere
• End-to-end project management creating Golden Thread of information
• Create dashboard reports on project and financial data
• Quickly access project information on the move
• Report activity quickly when out on site using digital Forms
• Create a single source of truth with next generation ERP
• Track project budgets with Financial project dashboards and budget tracking
• Automate processes by creating workflows for each department
• Report on Health & Safety and Risk Assessments within Projects
• Host all project control tools including programmes and schedules

£144 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joe.hutahaean@archdesk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

977885417289414

Contact

Joseph Hutahaean
020 8629 1155
joe.hutahaean@archdesk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Archdesk requires an active internet connection to connect to the cloud infrastructure.
• System requirements:
  • Users will be required a valid user licence
  • Internet connection is required to access Archdesk

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Archdesk's online ticket support is responded to within 24-48 hours depending on the nature of the support ticket
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Archdesk’s s customer support team provides each customer with dedicated support throughout the contract term. Each customer has access to our customer helpdesk which can be accessed not only from within the platform but also by phone and email. ; ; Support Services are available to all customers through a dedicated ticketing system. The Archdesk Customer Support Team operates from Monday to Friday from 9:00 AM to 5:00 PM (GMT). All tickets will be replied to on a first-come, first-served basis, in no more than 2 business days.; ; Support also includes access to the Archdesk Customer Technical Support Team which is at hand to provide technical support throughout the contract term. Further SLA can be found within the Archdesk Terms and Conditions.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started in Archdesk is simple. Once the implementation process is complete organisations will go through a fully comprehensive training programme that is created for each individual organisations. ; ; Archdesk provides online training in a Train-the-Trainer format giving organisations self-sufficiency to train new users. Whilst training is provided each organisations has access to an online academy known as the Archdesk Academy. ; ; Within the Academy, users can go through bite-sized step-by-step videos and also access a complete knowledge guide to help familiarise and understand the platform.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users are in full control of their data and remain as the data owner. At the end of the Contract data can be extracted out from Archdesk by performing exports. ; ; Data exports can be provided in a number of formats including CSV. Other formats can be discussed if required.
• End-of-contract process: During the end of the contract, each customer has the ability to discuss the contract renewal with the customer support team and their dedicated customer support representative. ; ; At the end of the contract, the customer can renew and continue the use of Archdesk. We would recommend that each customer discusses what happens at the end of the contract with Archdesk before terminating.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Archdesk is available to users on both Android and Apple devices by downloading the dedicated app from the mobile provider's app stores. ; ; Within the app users are able to manage projects effectively similar to the desktop version and each user can be permissioned depending on access levels. ; ; Archdesk also provides light users via the Mobile App called Mobile Users, these users are restricted to the app and are able to complete timesheets and report on task activities. This type of user is ideal for working out on site.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Archdesk provides access to an Open RESTful API which allows customers the ability to connect the API to third-party platforms pushing and pulling data to and from Archdesk; ; Detailed API documentation can be provided at request
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Archdesk is a configurable platform that allows every organisation to specifically configure Archdesk to their working processes.

Scaling

• Independence of resources: We use tools to monitor the uptime of our sites, notifications are sent via email upon outage detection. This is client-specific.; ; Further details can be discussed as each customer has specific requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Depending on the service metrics required each customer can view a complete audit trail of the platform and track specific data for their platform. ; ; Archdesk provides live dashboard reporting which can be created from within the platform. Each dashboard is created from "Widgets" and connects different sets of data from the platform to a global view, making it easy to pull reports and access any data from within the platform.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers are in control of their data and are always the data owner. This allows customers the ability to export their data from the system. ; ; Data can be exported in .CSV or .PDF formats. Other formats can be discussed if required and customers can use the Archdesk API if required to perform data exports.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • XLS
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Archdesk infrastructure is designed to provide 99.99% availability of service year long. ; ; All SLA in relation to guaranteed availability is discussed with each customer on an individual basis as each Archdesk environment is configured for each customer.
• Approach to resilience: Information on Archdesks Approach to Resilience can be provided upon request.
• Outage reporting: Outage Reports are provided via email. ; ; If a customer requires further details on outage reports these can be found within the announcements area on each platform.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to the Archdesk platform is permissioned by users and departments. ; ; This means that only users with relevant credentials can gain access to the Archdesk Platform once configured and using the Archdesk profile and permission settings each user can be permissioned to only access information that is important to them. ; ; Sensitive information and Hubs in Archdesk can be turned "off" for users depending on access settings.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Archdesk utilises Amazon Web Services as the dedicated Cloud Infrastructure Archdesk Platform is hosted within. This governance followed by AWS is detailed below: ; ; The IT infrastructure that AWS provides to its customers is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs with which AWS complies:; ; SOC 1/ISAE 3402, SOC 2, SOC 3; ; FISMA, DIACAP, and FedRAMP; ; PCI DSS Level 1; ; ISO 9001, ISO 27001, ISO 27017, ISO 27018
• Information security policies and processes: Archdesk follows a robust set of standards in line with Information Security and takes each level of information security to the highest level of protection. ; ; Policies are defined by the heads of departments and then receive board approval. A complete process to our Information Security Policies can be provided upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Archdesk is a widely configurable platform and each Archdesk environment is created for each customer. ; ; This allows for each customer to have a platform that is configured to their processes and any new updates are provided via the Archdesk team which can be discussed in more detail upon contract agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: At Archdesk we run regular internal vulnerability tests, both on our infrastructure and on our application. ; ; This includes automated and manual penetration testing. To assist customers we are able to detail the type of penetration tests required on each configuration. All platform details including threats can be found within the documentation area within the platform itself for each customer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All servers that run customer platforms are part of a redundancy setup (either HA or Active/Passive), this means that if one server is taken offline, clients are automatically directed to working servers on standby.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents and requests are to be directed to the Archdesk Customer Support team via the helpdesk which can be accessed by telephone, email, or within the Platform. ; ; Each request is monitored against each customer's individual requirements which can be discussed during the contract agreement stage.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The company measures its carbon footprint and annually provides a board report on the results. The company dramatically reduced its carbon footprint due to moving to a fully remote setup.; ; The company has invested in remote communication tools to embrace the move to a remote set-up. All employees work from home daily, and on occasions where the physical presence of a colleague is required, they are encouraged to use public transport. If this is not feasible, the company invested in a small fleet of hybrid cars to ensure reduced environmental impact.; Non-essential international journeys have also been reduced significantly in the recent years and only occur where no other means of holding meetings are available. The company also looks at the environmental impact of any potential accommodation during essential journeys, and consideration is given to the environmental efforts of any hotel before the booking takes place.; ; In addition, we’ve partnered with a hardware provider that supplies us with the necessary equipment. This ensures sustainability and that the devices will be returned to them for further use upon the end of the lease period.

  Equal opportunity

  The company has a diversity and equality policy in place and strives to provide opportunities, especially to those from traditionally underrepresented groups. The company offers internships globally, with great success stories.; ; The company pays above the living wage to all employees and is committed to providing employees with development and growth opportunities. This included study support sponsorships and grants given to employees over the recent years.

  Wellbeing

  Remote working is something that is widely embraced by our employees, who are able to take advantage of the various work-from-anywhere schemes (country and circumstances dependent).; In a recent survey, many employees identified that remote work has positively impacted their mental health and provided them with opportunities to spend time with their families. ; ; The company is committed to valuing all employees and understands the importance of wellbeing. We’ve introduced flexible hours, which means that employees are in control of their start and finish times, providing the minimum number of hours in the day has been completed. ; ; We also ensure that employees take the necessary rest to look after their well-being; the company offers 28 days of annual leave + 8 bank holidays to full-time UK employees, which is highly above the statutory level. ; ; In addition, the company offers enhanced maternity, paternity, and adoption leave, above the statutory requirements, to ensure employees are not experiencing financial hardship during these valuable moments. ; ; We understand that employees might feel unwell from time to time; that’s why we also operate enhanced sick pay for all eligible UK employees.

Pricing

• Price: £144 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joe.hutahaean@archdesk.com. Tell them what format you need. It will help if you say what assistive technology you use.