MISCO TECHNOLOGIES LIMITED

Acronis Cyber Protect (Backup, Security, Management) - Capacity Model (Per GB)

Acronis Cyber Protect offers a revolutionary approach to cyber protection by integrating data protection with cybersecurity. This integrated method eliminates complexity challenges, delivers better protection against today’s threats, and maximizes efficiency by saving time and money.
Features include Backup, Disaster Recovery, Security, Vulnerability & Patching, email security, data loss prevention

Features

• Single Console for Backup, Security & Management
• Full environment Backup to Local and (or) Cloud
• Disaster Recovery - Local and Cloud
• Vulnerability Assessment and Patch Management
• Device Security (Definition, Realtime & AI Zero Day)
• Data loss Prevention (Ports and Network)
• Email Security (spam, Impersonation, Phishing, Malware)
• Software and Hardware Inventory
• File Sync and Share (E-Sig & Blockchain Auth)
• Automated Scripting Tool

Benefits

• Single Console to manage all aspects
• Single Agent to manage all aspects
• Centralised Reporting and Audit
• Role based Access
• Intuitive Console for quick training
• Cloud Compliance approved datacentres
• full encryption and access control
• simple billing model (Core & Add-ons)
• Selected services can be used (turn on or off)
• Other services can be added later

£0.03 to £0.07 a gigabyte a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

980890592150673

Contact

Kerry O'Halloran
07722029727
kerryo@misco.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Cyber Protect Cloud unites backup & DR with next-generation, AI-based anti-malware, and antivirus, with device management (vulnerability assessment & Patching).; ; Customers get a Core offering, and advanced features can be added if needed, to help reduce costs, and only pay for what you need.
• Cloud deployment model: Public cloud
• Service constraints: No Constraints
• System requirements:
  • Cloud Console - Supported Web Browser
  • Google Chrome 29 or later
  • Mozilla Firefox 23 or later
  • Opera 16 or later
  • Microsoft Edge 25 or late
  • Safari 8 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email: 1 Business day;Chat, phone: normally less than 2 minutes
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Simple chat system (Webchat) with direct chat to support operative
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Email: 1 Business day; Chat, phone: normally less than 2 minutes; Acronis Advantage Premier available at additional cost
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Customers are supplied with user guides, online video tutorials for self-service; ; Remote and onsite training (case by case basis); Assisted installation (case by case basis)
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be downloaded via the Console at end of the service; ; Data can also be uploaded to hardware (NAS, USB Drive) and shipped to the customer at an additional cost; ; Personal data and accounts will be deleted at end of term
• End-of-contract process: Downloading data is included in the cost; Physical shipping (upload to hardware) is optional

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference - the console is designed to work with both Mobile and Browser
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Cloud Hosted - Web Based GUI
• Accessibility standards: None or don’t know
• Description of accessibility: The console has voice command capability
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Data and usage is managed at a 60% utilisation ratio, meaning even with spikes in the service, customers are not affected.

Analytics

• Service usage metrics: Yes
• Metrics types: The service is monitored via a Live Dashboard with customisable widgets, Instant reports and Scheduled Reports
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data is protected at source with customer-only held encryption Keys (AES 256)
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Download from the console (Free) or Physical Data Shipping (optional extra)
• Data export formats: Other
• Other data export formats: TIBX
• Data import formats: Other
• Other data import formats: API Link to M365 - Initial Seed

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Data is trasfered via TLS, but also encrypted at AES 256, and stored on encrypted hardware; ; Data is protected at source, in transit and at rest

Availability and resilience

• Guaranteed availability: Cloud service SLA's are based on 99.99% uptime.
• Approach to resilience: Ensuring that your organization’s mission-critical data has one of the highest levels of availability, leveraging data centres that provide redundant HVAC, network and UPS systems. The approach of Need plus Two (N+2) for greater redundancy. If there is a failure in a hardware-layer component, it will not affect critical infrastructure or customers. We store customer data employing its own software-defined storage solution, Cyber Infrastructure with CloudRAID technology.
• Outage reporting: Email Alerts currently, with a Public dashboard in development

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Login Control (IP Address lockdown for Console); Encryption password (for accessing data)
• Access restrictions in management interfaces and support channels: Multi-Factor Authentification; Login Control (IP Address lockdown for Console); Encryption password (for accessing data); ; Limiting Support company from accessing customer console via "Support access" in settings - If support is needed, you can open this setting, or run a screen share session
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Role-based Access

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 03/10/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Unknown
• PCI DSS accreditation date: 2021
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 22301
  • ISO/IEC 9001
  • SSAE 16, Types 1 & 2
  • PCI DSS
  • HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Acronis; ANSSI ; HIPPA; ISO9001; ; Datacentre; ISO 9001; ISO 14001; ISO 20000; ISO 27001; ISO 50001; Tier-3; SOC-2
• Information security policies and processes: Information security is not just a steady set of strategies for managing processes, tools, and policies. Rather, information security is an; ongoing process. That’s why Acronis maintains a comprehensive information security and compliance program that includes administrative, physical, and technical controls based on ongoing risk assessment. Acronis information security policies and processes; are based on broadly accepted international security standards such as ISO 27001 and the National Institute of Standards and Technology (NIST), and take into account the requirements of related local regulation frameworks such as Europe’s General Data Protection Regulation (GDPR) and the United States’ Health Insurance Portability and; Accountability Act (HIPAA).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Secure Software Development Life Cycle (SDLC) sets; strict requirements for any change in the source code,; governing the initial idea to the resulting binary to the; deployment instructions. The SDLC includes security-driven design and architecture phases of the software development, with; a predefined set of application security requirements. The; design and architecture are thoroughly documented and; reviewed by numerous software engineers and security; personnel before it is authorized for implementation.; During development, any modifications to the source; code are reviewed by an expert in the area and two; engineers from two different development centres
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Acronis Software has Vulnerability assessment and patch management built into the management side (for customers, and ourselves) ; ; Systems are scanned daily, and patches are applied instantly or weekly (depending on severity) ; ; Acronis runs 3 global CPOCs which monitor threats and vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ongoing independent pen testing, vulnerability assessments, Cyber Security specialists monitoring global events & "friendly hacker" bug bounty program; ; Issues are closed / patched instantly or weekly depending on severity
• Incident management type: Supplier-defined controls
• Incident management approach: Network Operations Center (NOC) takes the lead on incident identification and response identifies the root cause of a problem and contacts the appropriate internal incident response team to triage the technology incident. The incident response team is comprised of a carefully selected group that may include representatives from our Information Security and Compliance Department, Data Center Operations, Architecture, and Product Development teams, as well as our Public Relations and Communications teams. All response times are driven by internal SLAs targeted to meet 99.99% availability.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Misco is following the government notice PPN 06/21 and has devised a Carbon Reduction Plan. The Plan is managed at board level and reporting is in line with GHG Accounting and Reporting standards. Misco is committed to achieving Net Zero by 2050 with details to be published on the Misco website. All of the activities are controlled under the Misco Green Futures Initiative (GFI) plan. Detailed below are the key components of the GFI which is underpinned by our ISO 14001 certification.; ; Targets ; Short term – 3 months ; Energy consumption reduction through improved office lighting usage ; Reduction in business travel through increased use of remote meeting technologies ; Mid term – 1 year ; Investment in Carbon Offsetting Misco is working with a partner KOcycle, in planting a forest with over 2000 trees during 2021 ; Long Term – 8 years ; Carbon reduction by 50% by 2030 – currently 80 tonnes (Scope 1 & 2) ; Carbon Net Neutral by 2050 ; ; Activities undertaken by Scope ; Scope 1 Emissions - Recording, targeting, reducing and offsetting ; Waste generated in operations ; Recycling of office waste ; Elimination of single use plastics in offices (inc. any branded items, consumable items, water bottles etc) ; Minimisation of printed material being produced ; Business travel ; Minimisation of business travel through meeting essentials qualification ; Provision of remote meeting software as business standard ; Car-pooling scheme ; Public transport – season ticket scheme ; Increased Home working provision ; Scope 2 Emissions - Recording, targeting, reducing and offsetting ; Emissions from the generation of purchased electricity ; Sourcing of 100% renewable energy supplier ; Misco GFI comms & reporting to with General & individual customer publication ; ; Misco has undertaken a modelling of upstream & downstream logistic systems to understand the environmental impact. Assessment of the activities and improvement actions for Scope 3 Emissions - Recording and offsetting where possible
• Covid-19 recovery:

  Covid-19 recovery

  There is no doubt about the importance of supporting our local communities. We want to involve and empower the community to help recover from the Covid-19 pandemic which has change the lives of millions of people across the world. ; We will continue to: ;  Involve and empower people in decisions that affect them.;  Be a good neighbour, recognising the potential of our business to bring people together and promote social interaction within communities.;  Support development of healthy, strong and resilient communities through initiatives to help them help themselves. ;  Support voluntary, charitable and social enterprise groups. ;  Be accountable to communities where we work and ensure a transparent and meaningful dialogue. ;  Take action to support the physical and mental health of employees and influence suppliers, customers, and communities in this regard.; This year, we strengthened our commitment to seek to give young people the knowledge and confidence to reach their full potential, developing a youth employability programme in conjunction with the Governments own initiatives.; In Education: In partnership with local education providers with we are developing a series of work experience programs that give young people the opportunity to develop their employability lskills. We provide workshop providing information on “Getting Noticed” in low scoio-economic areas within our community, helping young people to get prepared for the world of work. ; Education Leavers: UK Government`s Kickstart Scheme: Giving young people the chance to build their confidence and skills in the workplace and improve their chances of gaining long-term work, we’re offering six-month placements for people aged 16–24 years old. ; Apprenticeships: We continue to invest in apprenticeships at all levels, building the skills required for the future success of the organisation to better serve our customer needs.
• Tackling economic inequality:

  Tackling economic inequality

  Misco has a policy of responsible and ethical working practices, stamping out corruption and promoting economic prosperity throughout the supply chain.; Operating responsibly with our suppliers: We value the business relationships we have with our suppliers and seek to build lasting relationships, treating our suppliers and partners fairly and paying promptly. We want to work with suppliers who share our values and support us in delivering our purpose. Our aim is to encourage and work with suppliers to achieve the highest standards within our supply chain. We are committed to working with our supply base to ensure that together we can achieve wider social, economic and environmental benefits. All new and renewing suppliers are expected to comply with this new supplier policy. ; Tackling modern slavery: Forced, bonded or child labour is never acceptable. Even though much more needs to be done to eradicate modern slavery, we are continually reviewing our processes to help us prevent any form of slavery in our own business and in our supply chain. We continue to invite our high-risk suppliers in terms of modern slavery to complete a third-party audit to determine their processes for preventing modern slavery. We also established a supplier relationship management process through which we will maintain and monitor a supplier risk. ; Targeting bribery and corruption We do not tolerate bribery and corruption. Our anti-bribery and corruption policy applies to all businesses, employees and suppliers. The compliance team monitors compliance, ensuring all parts of the business are aware of their responsibilities in terms of charity donations, sponsorships, facilitation payments, gifts and hospitality. All employees must complete training annually.
• Equal opportunity:

  Equal opportunity

  Misco Social Value policy outlines our commitment towards equality. Our people are important to us and prioritising our colleague’s health, safety and wellbeing is our number one priority. We want everyone to have equal opportunities to grow and improve through training and personal development. ; We will continue to: ;  Promote workforce diversity by targeting harder to reach and under-represented groups and communities.;  Provide accessible, entry-level employment and training opportunities for local people and develop future talent.;  Upskill and develop the competence of our workforce through a structured training and development regime.;  Implement educational programmes to promote our industry and skills. ;  Promote fairness, inclusion and respect principles.; Creating a more inclusive culture embedding inclusion throughout our employee life cycle ; With improved data, we’ve been assessing the way we recruit, promote, develop and reward our colleagues. As a result, we’ve made changes to the way we do things.; • Inclusive recruitment is a key pillar of our refreshed resourcing strategy, unstructured interviews are more likely to allow unfair bias to creep in and influence decisions. ; • Addressing the fact that we have a poor representation of women in senior management positions, we have set a target to ensure that at least 60% of candidates for senior management positions are women.; • In January 2022, we enhanced our annual leave policy in the UK. We are hopeful that our enhanced holiday continues encouragement those to spend more time with family members and friends to help promote our employee’s wellbeing. ; • Annually, we report to the board on our gender pay gap outlining the actions we will need to undertake to address the reasons we have one. Our gender pay gap is driven by more men than women in senior management positions.
• Wellbeing:

  Wellbeing

  Our people are important to us and prioritising our colleague’s health, safety and wellbeing is our number one priority. We want everyone to have equal opportunities to grow and improve through training and personal development. ; We will continue to: ;  Promote workforce diversity by targeting harder to reach and under-represented groups and communities.;  Provide accessible, entry-level employment and training opportunities for local people and develop future talent.;  Upskill and develop the competence of our workforce through a structured training and development regime.;  Implement educational programmes to promote our industry and skills. ;  Promote fairness, inclusion and respect principles.; ; In addition, Misco undertakes a program of activities specifically aimed at promoting wellbeing, such as:; • Wellbeing hour – Every employee receives a 2 hour lunch break once a week specifically to undertake actives to promote their personal wellbeing; • Sponsored Monday night football open to all staff; • Cycle to work scheme; • Funding for CPD training; • Leadership training and mentoring; • Social committee to organise events throughout the year; • Staff can purchase an extra week’s annual leave every year

Pricing

• Price: £0.03 to £0.07 a gigabyte a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day unlimited POC / Trial account

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.