MORTA TECHNOLOGY LTD

Morta: Customisable Information Hub for the built environment

Morta enables built environment and construction teams to replace spreadsheets and documents with hubs that connect information, systems and teams together. Morta brings together the familiarity and flexibility of spreadsheets with the power of a database and enables the re-use of external data from using one-click integrations and open APIs.

Features

No-code solution with familiarity of spreadsheets and power of database
Sync data with one click integrations with construction software
Templated digital documents compliant with standards (eg. ISO19650)
Open API to BIM, EDMS, CAFM, BMS, IoT
Automated Data validation and referencing to improve data quality
Improved information accessibility through advanced search and Artificial Intelligence
Customisable exports to PDF, Word and Excel
Golden Thread of Information across asset lifecycle
Flexible schemas enables interoperability and process automation
Detailed and robust searchable Audit Trail

Benefits

Custom solutions kickstarted with relevant templates for built environment professionals
Save time by eliminating manual work through automation
Reduce risk by automating aggregation and analysis
Connected data set accessible in a single hub
Increased data quality and integrity through verification features
Enable collaboration between different teams and organisations
Accessible information in context for efficient construction project management
Secure, accessible single source of truth for information
Improve governance through controlled smart templates
Real-time visibility through connected trusted data

£314.50 a user a year

Free trial available

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mo@morta.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

MORTA TECHNOLOGY LTD Mohammad Shana'a
Telephone: 07444273093
Email: mo@morta.io

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Morta can be used alongside EDMS, CDEs, PM, CAFM, Cost management, Visual dashboards, Power Automate systems.
Cloud deployment model: Public cloud
Service constraints: Morta's planned maintenance activities typically takes place outside of working hours. These are typically reserved for major platform upgrades and should not last more than 5 hours. Morta will typically notify users of planned maintenance at least a week in advance.
System requirements: Web-browser (Google Chrome, Microsoft Edge, Safari)

User support

Email or online ticketing support: Email or online ticketing
Support response times: We typically respond within a day for starter subscription and 2 hours for advanced subscription. Response time can be up to a day on weekends.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 A
Web chat accessibility testing: Morta offers in-app chat functionality through a web browser. Morta plans on performing thorough tests with assistive technology users however, as an alternative, Morta offers support via e-mail where needed. The only limitations should relate to chat.
Onsite support: Yes, at extra cost
Support levels: All support typically takes place during business hours (9:00AM till 6:00PM). Should there be urgent requirements outside of business hours, Morta will handle that on a case-by-case basis. Support is typically limited to online meetings or e-mail based support.

Subscription members have a dedicated account manager who will aim to respond to all requests within 24 hours and to urgent requests in 2 hours depending on the priority level of the request.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Morta provides user documentation and online training for all users. Advanced subscription members additionally benefit from dedicated training and onboarding sessions as included in the Advanced Subscription costs. Further support can be purchased as indicated in the pricing document.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Users can export all data to CSV, DOCX, PDF, JSON or via API. Additionally, users can take back ups to their data warehouse and private clouds. This functionality is made available to all users.
End-of-contract process: At the end of the contract, users can maintain view only rights to their data at no additional cost for 5 years. Upon request, Morta can delete a user's account within 24-hours of the request being made.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Not all of Morta's features are accessible via Mobile. However, Morta's users can interact with Forms and view processes via mobile or tablet based web browsers. Additionally, users can receive emails from Morta via mobile.
Service interface: Yes
User support accessibility: WCAG 2.1 A
Description of service interface: During the set up phase, the users can have on-boarding sessions and additional services such as training to get them started. During use of the platform, users can contact Morta via its help desk and seek support.
Accessibility standards: WCAG 2.1 A
Accessibility testing: Morta's platform aims to be used by all people and we plan on rigorously testing the platform for users of assistive technology. All information on Morta can be exported to accessible documents if necessary.
API: Yes
What users can and can't do using the API: Morta's API allows users to mirror their permissions via front-end, ranging from the ability to create, update, read and view data.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: Non-technical users and professionals can build custom processes/workflows/documents/wikis/data collection mechanisms using Morta that follow their brand style. Users who have a basic understanding of python can build complex automations on the platform.

Scaling

Independence of resources: Morta performs rigorous tests to ensure the scalability of its platform and continuously maintains and improves the platform to handle increased scaling requirements.

Analytics

Service usage metrics: Yes
Metrics types: We provide a summary of the incidents (ie. platform outages) that have happened and when they happened. The report will be published online and can be exported to PDF as needed. The report will include when there was an outage, how long it lasted, the cause of the outage, and how such an issue will be prevented or rectified in the future.
Reporting types: API access

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: Less than once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Users can export all data to CSV, DOCX, PDF, JSON or via API using the web application directly. Custom exports can be provided by contacting the dedicated account manager for additional costs in-line with Morta's professional services fees.
Data export formats: CSV

Other
Other data export formats: .DOCX

.CSV

.XLSX

.JSON

.PDF
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Morta guarantees 99.5% uptime and provides automation credits in return for down-time that falls outside of scheduled maintenance hours. For more information, please refer to our Service Definition.
Approach to resilience: Available upon request.
Outage reporting: Our service reports outage by email alerts and by a public dashboard which can be accessed here: HTTPs://morta.statuspage.io/history

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Morta has a strict permissioning system that allows for each organisation to control it’s workspaces, including read and write access to its data. Individual user accounts (projects administrators) are responsible for implementing opt-in permissions on their project. Permissioning can be done on a user-by-user basis, project basis or tag-based permissions. Morta allows SSO login via Google or Microsoft (Azure). Organisations can enforce user login via an SSO method to ensure Morta meets all the organisation's internal requirements. Users can also turn on multi factor authentication and project administrators can enforce access to their projects only for users with MFA enabled.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: Cyber Essentials
Information security policies and processes: All team members review and sign information security policies each year. All team members report to the CTO and CTO ensures compliance with policies.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: The technology team extensively uses Git to track and make changes to the codebase. Changes to the codebase go through a number of processes including a local development environment and staging environment. Code is only committed upon automated and manual testing.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Potential threats are identified in two forms:
1. From knowledge of the technology team;
2. Automated security alerts from Github (including codebase dependencies).

All threats are patched as soon as possible in production.

To assess vulnerability Morta uses online services and third parties on an annual basis.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Extensive logging is used throughout Morta (host-based logs, services logs, infrastructure logs) to aid in identifying potential compromises. We respond to incidents as soon as possible (depending on the incident in question).
Incident management type: Supplier-defined controls
Incident management approach: If a user believes an incident (ie. platform outage, data leakage) has occurred they can contact the CTO directly or report the incident via our error monitoring service (Sentry).

Morta will aim to respond to any reported incident within 24-hours with a reason and a mitigation plan for the future.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £314.50 a user a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Full access to the platform for 1 month and a discretionary 100 days for new use cases.
Link to free trial: Free tools can be accessed by www.morta.io

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

Cookies on Digital Marketplace

Morta: Customisable Information Hub for the built environment

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents