ECLIPTIC DYNAMICS LIMITED

OIS Prime

OIS Prime provides a secure, fully isolated browser environment that protects users from online threats while enabling safe research and investigation across the internet. All activity is sandboxed, anonymised, and leaves no local footprint, ensuring compliance, privacy, and operational security for UK public sector teams.

Features

• Secure, isolated browser sessions delivered from remote sandboxed environments.
• Zero local footprint with full anonymisation of user internet activity.
• Full malware and exploit protection through remote content execution.
• Role-based access controls and centralised user management.
• Comprehensive audit logs of all browsing activity and actions.
• UK-based hosting for all primary and secondary servers.
• Seamless file transfer via controlled, audited Ripple workflow.
• Browser-agnostic access requiring no local installation or plugins.

Benefits

• Protect users from online threats by isolating all web interactions.
• Ensure investigations remain anonymous with no attributable browsing footprint.
• Support compliance through complete, tamper-resistant audit trails.
• Reduce operational risk by removing direct device exposure to threats.
• Enable safe access to high-risk websites for investigative activities.
• Improve security posture without requiring endpoint changes or installation.
• Maintain data sovereignty using entirely UK-hosted infrastructure.
• Control information movement with secure, audited file workflows.
• Increase efficiency by providing consistent, secure access from any location.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@eclipticdynamics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

104168026300331

Contact

Tom Kidwell
+44 (0) 1242 650801
contact@eclipticdynamics.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Public Order and Safety
  • Police
  • Defence
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Hunchly
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: OIS Prime requires an active internet connection to access the isolated browsing environment. Service availability may be temporarily affected during planned maintenance windows, which are scheduled outside core business hours where possible and communicated in advance. Access to certain web categories or sites may be restricted according to organisational policy. Performance may depend on local network bandwidth due to streaming of remote sessions. The service does not permit direct installation of third-party software within the sandbox environment for security reasons.
• System requirements:
  • Reliable internet connection (2Mbps minimum).
  • Microsoft, Apple, Linux operating systems.
  • HTML5 enabled browser (Firefox, Chrome, Edge, Opera, Safari).

User support

• Email or online ticketing support: Yes
• Support response times: Service Desk is manned 0900-1700 during UK working days (excluding bank holidays). Tickets are responded to with 30 minutes of being created within the above timeframes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support via Ecliptic Dynamics Service Desk is available 9-5 during UK working days. Our Service Desk triage incoming requests and assign to the appropriate support level.; ; Out of hours support can be requested in advance for additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users credentials are distributed via a secure download link. The users receive written guides on how to start using the platform and initial setup.; ; Ecliptic Dynamics Knowledge base is also available to users with step by step guides and videos displaying to to get started. ; ; A 30 minute online onboarding is available for new users on request. ; ; In person onboarding is available on request for an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract files from the OIS environment themselves via our file transfer system, Ripple.; ; Large data extraction can be arrange and performed by Ecliptic Dynamics. The data can be hand delivered at the end of a contract via encrypted hard drives for an additional cost.
• End-of-contract process: At the end of a contract users can retrieve any data they require as detailed previously via Ripple. At the end of the contract their account and data will be erased.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: User can make requests to our Service Desk for changes to their OIS build, including additional input languages, third party applications integrations. The requests are reviewed on a case by case basis to maintain the integrity of the system.

Scaling

• Independence of resources: OIS working environments are logically separate resources. This ensures customers cannot access resources not assigned to them, this also means that compute resources are not being shared. All infrastructure is provisioned on instantly scalable infrastructure to cope seamlessly with high demand scenarios. Our real-time performance and load monitoring integrates with auto-scaling to ensure suitable capacity is available.

Analytics

• Service usage metrics: Yes
• Metrics types: At additional cost reports can be generated on on user activity on request.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: OIS data is stored within AWS data centres. They perform physical security testing of their data centres.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: User have access to Ripple file transfer to allow them to migrate data into and out of the OIS environment. If required this can be disabled for users to stop data moving into / out of the OIS environment.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: OIS Service Level Agreement (SLA) is 95% during a monthly period. This excludes any essential maintenance cycles which are pre agreed with users. It also excludes local internet bandwidth issues users may experience below the stated minimum requirement stated for OIS use. In the event the SLA is not reached users are entitled to a credit for the monthly period as follows; Below 95% - 10% Service credit Below 85% - 15% Service credit Below 70% - 100% Service credit
• Approach to resilience: Available on request
• Outage reporting: Email alerts and via the Ecliptic Dynamics online helpdesk site.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is only provided to employees who require it to perform their role. This access must be approved by a Director of the company. The Director ensures the access is necessary, proportionate to the role and for a period relevant to the task they need to perform. Any employee leaving the company has this access revoked immediately.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Ecliptic Dynamics uses automated tools for logging access for audit purposes. We utilise in house polices and procedures for all staff to adhere to and implement. Identity management solutions are in place to secure and manage digital identities and authenticate access.
• Information security policies and processes: Ecliptic Dynamics has a nominated individual responsible for security policies and processes. They act as the point of contact for all internal, and external requests and requirements. ; ; Our internal staff handbook contains all relevant polices and procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All production environment changes are documented in a change control process; reviewed, tested and approved. We run a BLUE-GREEN deployment environment (changes are made to a duplicate infrastructure, tested and then made live by instantly switching infrastructure).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ecliptic Dynamics conducts host scans on all software and applications within the host environment. Patching and software updates are centrally distributed to ensure all users have the most up to date and secure software versions available. If there is evidence to suggest that a vulnerability is being actively exploited in the wild, mitigations are in place immediately. If there is no evidence that a vulnerability is being actively exploited: ‘Critical’ patches deployed within hours ‘Important’ patches deployed within 2 weeks of a patch becoming available ‘Other’ patches deployed within 8 weeks of a patch becoming available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: OIS is monitored and audited for unauthorised access and unusual CPU usage on the system. During normal working hours this is actively monitored and any unusual activity is reacted to as soon as it is identified. The data is audited and if required instigates an investigation into the activity to define the nature of it and if it is a threat to the service.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report potential incidents directly to Ecliptic Dynamics using email or the Service Desk Portal. We actively monitor for events as previously defined. Any incident flagged is escalated to the senior leadership team and a Director is appointed to lead the response to the event. Following analysis of the event a containment process proportionate to the risk is deployed. Users who are potentially affected are notified as soon as possible. Following containment, we conduct a review followed by appropriate countermeasures being deployed based on the lessons identified. Users are updated via email on findings and actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 5 working day free trial license is available on request.
• Link to free trial: https://primetrial.eclipticdynamics.co.uk/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@eclipticdynamics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.