MICROLINK PC (UK) LIMITED

Speech Enabled Visual Assistance (SEVA)

SEVA is an AI-powered assistive SaaS platform providing real-time object recognition, scene description, text reading, navigation support and conversational assistance for blind and low-vision users. Accessible through glasses and mobile app, it enhances independence, safety, and communication using advanced computer vision and generative AI models.

Features

• Real-time object recognition (distance and direction) for indoors and outdoors
• AI-powered scene description with contextual understanding
• OCR-based based GenAI text reading for documents
• Conversational AI for hands-free assistance
• Navigation assistance with directional audio guidance for orientation
• Multilingual model
• Personalised software integration for user preferences
• Promotes digital inclusion through intuitive AI tools
• Provides always-available assistance via cloud infrastructure
• Helps organisations meet accessibility commitments efficiently

Benefits

• Improves independence for blind users through GenAI-driven assistance
• Enhances mobility with accurate environmental awareness tools
• Reduces effort by automating reading and information access
• Increases safety via contextual scene insight
• Minimises training effort with simple user onboarding
• Enables seamless integration with existing accessibility platforms
• Promotes digital inclusion through intuitive AI tools
• Provides always-available assistance via cloud infrastructure
• Helps organisations meet accessibility commitments efficiently

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

104627824136524

Contact

Hazel Knights
02380240300
sam@microlinkpc.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Personalize AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SEVA can integrate with existing accessibility systems, mobility platforms, and organisational user-management systems. Through APIs, it supplements screen-reader tools, digital accessibility platforms, and assistive mobile applications. It functions independently as a standalone cloud service but can extend organisational accessibility ecosystems when required.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: SEVA requires a stable internet connection for real-time GenAI processing on Cloud Server. Performance may be affected in low-connectivity areas. The computer vision features depend on camera-enabled devices. The service undergoes periodic scheduled maintenance, communicated in advance. Optional hardware (smart glasses) is supported but not required. SEVA is currently supported exclusively on Android devices.; ; If customers are willing to host the GenAI models On-Prem Server, then they need to provide high end GPU servers to run the SEVA LLM models.
• System requirements:
  • Android 13+ mobile app
  • Stable data connection for cloud processing
  • Device with camera for AI vision features
  • Minimum 4G internet connection
  • Device microphone enabled

User support

• Email or online ticketing support: Yes
• Support response times: Support is available Monday–Friday, 9am–5pm UK time. We respond to standard queries within 1 business day and urgent issues within 4 hours. Weekend queries are logged automatically and responded to on the next business day. Critical system-wide issues trigger immediate notification workflows and prioritised handling.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide three support tiers: Standard Support (included), Enhanced Support (additional cost), and Enterprise Support (custom). Standard includes ticketing, email, and phone support during business hours. Enhanced includes priority routing, quarterly account reviews, and faster SLAs. Enterprise includes a technical account manager, onboarding support, architecture guidance, and bespoke integration assistance.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: SEVA provides a guided, end-to-end onboarding process to help users start using the service smoothly and confidently. The SEVA team works directly with users to complete setup, including installation, account provisioning, and enabling required permissions such as camera and microphone access.; Users are supported through sign-in using QR-based login or managed credentials. A live walkthrough introduces the main dashboard and explains each feature step by step. This includes training on voice commands and common actions such as capturing images, listening to responses, repeating instructions, scanning again, and safely exiting features.; Online training sessions are included as part of onboarding, allowing users to receive guided instruction remotely at a convenient time. User documentation is also provided, offering clear, step-by-step guidance for ongoing reference.; Onboarding sessions are interactive, allowing users to ask questions and practice using SEVA with real examples. Training is tailored to individual needs to ensure users can use the service independently.; Ongoing support is available after onboarding. The SEVA team provides remote assistance to resolve issues quickly, with onsite support available where required and feasible.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: SEVA stores only the minimum data required to operate the service. This includes device login and authentication records, trained face data, and basic contact information provided by the user.; Trained face data is stored in encrypted form. Access to stored data is restricted to authorised systems and personnel only. At contract end, users (or the buyer’s administrator) can request an export of their account and service data via the support channel. Exports are provided in common machine-readable formats such as CSV or JSON where applicable. Exports are delivered securely using authenticated, time-limited download links or secure file transfer. Data is retainedin line with SEVA’s retention policies, and deletion can be performed on request after export and confirmation. Data is not automatically deleted at contract end unless explicitly requested.
• End-of-contract process: SEVA service access ends automatically on the agreed contract termination date unless a renewal or extension is formally agreed. From this date, access to the SEVA software, dashboard, APIs, and support services will cease. No new data is collected or processed after contract end. All existing customer data remains protected using appropriate technical and organisational security measures, including encryption. Data is not deleted automatically. Users or the buyer’s nominated administrator may request data deletion after confirming any required exports. Deletion is handled in line with UK GDPR and SEVA’s retention policies.; ; The SEVA contract price includes a one-year licence, software updates and enhancements, API access, third-party call costs, and L2/L3 technical support. Hardware supplied includes a one-year manufacturer warranty, excluding misuse, negligence, or accidental damage.; ; Optional additional costs include annual licence renewal after Year 1 and hardware repairs outside warranty. No other mandatory charges apply. Full payment is required at purchase via bank transfer. Invoices include any applicable taxes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SEVA is designed primarily for Android-based mobile devices and Android-powered smart glasses, which provide the full real-time assistive experience. On these devices, users access hands-free, voice-driven features such as object recognition, scene description, navigation guidance, text reading, and conversational assistance using built-in cameras, microphones, and accessibility services.; The desktop service functions as a companion web application, not a real-time assistive tool. It is used to manage accounts, configure enabled features, train face-recognition profiles, update user details, manage emergency contacts, access user manuals, and install or update SEVA features across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SEVA provides a service interface through a mobile application and a secure web-based portal. The mobile app allows users to access core features using touch and voice commands, including capturing images, listening to responses, repeating actions, and exiting features. The interface provides audio feedback and simple on-screen controls to guide users through each task. The web-based portal allows authorised users or administrators to manage accounts, view basic service information, and access user documentation. Both interfaces are designed for straightforward navigation and consistent interaction across supported devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: SEVA has been tested with users who rely on assistive technology, including people with visual impairments and neurodiverse users. Testing has taken place during development and pilot use to check that the service is easy to use and works well in real-world situations.; SEVA is mainly voice- and audio-based, so testing focused on how clear the spoken prompts are, how well voice commands are understood, how quickly the system responds, and how errors are handled. Users tested key features such as -- navigation support, object identification, scene description, reading text aloud, and conversational assistance.; Where setup or management interfaces are used, testing included screen-reader support, high-contrast display options, and large text. Testing was carried out in everyday environments. User feedback is used to simplify interactions, reduce effort for users, and improve usability. Testing is ongoing and supports continuous improvement of the service.
• API: Yes
• What users can and can't do using the API: SEVA does not provide a public or customer-accessible API for third-party development or external integrations.; All service setup, configuration, and management activities are performed exclusively through the SEVA web-based portal, which is available only to licensed customers after purchase. The portal allows authorised users to manage profiles, update accessibility settings, configure assistance features, and monitor service usage through a secure, guided interface.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SEVA is designed to be flexible and can be customised to suit individual user needs. During setup, specific features can be enabled or disabled so users only interact with the functions that are relevant to them. This helps reduce complexity and cognitive load, particularly for users who benefit from a simpler experience.; The selectable features available within SEVA include Navigate, Play News, Play Music, Identify Object, Describe Scene, Read for Me, Talk to Me, and Face Recognition (where enabled and appropriately configured). Each feature is accessed using simple voice commands, allowing hands-free use.; Guidance and support information is provided through the SEVA web app, which allows carers, educators, or administrators to manage enabled features and user preferences.; The SEVA web app also supports accessibility options such as high-contrast display and large text. This ensures SEVA can be adapted to different abilities, environments, and use cases while remaining accessible and easy to use.

Scaling

• Independence of resources: We isolate customer workloads using tenant-level quotas, rate limits, and request throttling so one customer cannot consume disproportionate compute. GenAI and vision requests are processed through a managed queue with back-pressure and circuit breakers, and we auto-scale stateless services horizontally based on CPU/latency. We monitor per-tenant latency and error budgets in real time and apply fair-use policies and priority routing for safety-critical actions (for example SOS). This ensures consistent performance even during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: SEVA provides usage metrics through the admin web portal and backend logs, including active users/devices, session start/end counts, feature usage (object detection, Read-For-Me OCR, Describe Scene, Navigate, Talk-To-Me), average response/processing time per feature, success vs failure rates (camera/scan/AI request errors), SOS trigger counts, language/voice usage, and basic uptime/availability indicators. Metrics can be viewed per day/week/month and exported for operational reporting and service improvement.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data from the SEVA web portal by downloading their profile details, settings, usage history, and any saved reports by raising a request. Exports are available through an “Export Data” option in the account/admin area, producing a downloadable file for local storage. Admins can also request bulk exports for organisational accounts.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Users upload images through the app in JPEG or PNG

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We protect data in transit using HTTPS with TLS 1.2+ (TLS 1.3 where available) between the user device/browser and our cloud services (including Firebase/Firestore and AI endpoints). All API calls require encrypted transport with certificate validation to prevent interception and tampering. We do not use legacy SSL/TLS (<1.2). For private deployments, we can additionally support access via a buyer-managed VPN/private network if required by the organisation’s security policies.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.5% monthly availability for the SEVA cloud service (excluding planned maintenance). If availability drops below this level, eligible customers receive service credits/refunds on a pro-rata basis for the affected period, as defined in the SLA. Planned maintenance is notified in advance and excluded from downtime.
• Approach to resilience: SEVA is designed with redundant cloud components, health checks, and automatic failover for critical services. Stateless APIs allow horizontal scaling, and workload isolation prevents one customer impacting others. Backups and recovery procedures protect configuration and user data. Datacentre resilience details are available on request.
• Outage reporting: SEVA reports outages through email alerts to registered admins and service contacts, in-app notifications on affected devices, and updates on a public status page. For enterprise customers, we can also provide API-based health/status endpoints and incident updates via agreed channels (ticketing system and optional webhook notifications).

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using authenticated user accounts, role-based access control (admin/support/user), and least-privilege permissions. Only verified customer accounts can raise or view tickets. Support staff access is limited to assigned cases, logged and audited. Administrative actions require re-authentication and can be protected with MFA where enabled.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SEVA manages authentication using secure, role-based access controls. Users authenticate using managed credentials or QR-based login mechanisms, depending on deployment. Authentication tokens are issued securely and validated on each request to ensure only authorised users and devices can access the service. Administrative access is protected using stronger authentication controls and is restricted to authorised personnel only. Session management includes token expiration and revocation to reduce the risk of unauthorised access. Authentication events are logged and monitored as part of ongoing security oversight.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We track all service components in version control (Git) and maintain an asset/configuration register for infrastructure, services, and app releases. Changes follow a documented change request process with peer review, automated testing, and staged deployments (dev → staging → production). Each change is risk-assessed for security impact and is auditable.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We run continuous vulnerability scanning for code, containers and cloud assets, plus dependency and secret scanning in CI. We track CVEs from vendor advisories and NCSC/CERT feeds, triage by risk, and patch critical issues within 48 hours (others within 30 days), with change control and verification.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use continuous protective monitoring through cloud logging, security alerts, and anomaly detection (for unusual login patterns, API spikes, or device/session mismatches). Alerts are triaged automatically, then reviewed by engineering/security. We isolate affected sessions, revoke tokens, and force logout if needed. Critical incidents are responded to immediately; non-critical alerts within one business day.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: SEVA follows a simple and effective incident management process. When users experience an issue, they report it by phone call or email to the SEVA support team. The support team reviews the issue and connects directly with the user to investigate and resolve the problem. Most incidents are resolved through remote assistance, and issues are typically addressed within 24 hours, depending on user availability. Updates are provided during the resolution process as needed. After the issue is resolved, users are informed of the outcome and any actions taken. This approach ensures timely resolution while maintaining clear communication with users.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 7-day trial with access to all AI features except enterprise integrations. Hardware (Glasses) included.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Wednesday 9 July 2025
• What the ISO/IEC 27001 doesn’t cover: Due to the nature of the services we provided, data masking or anonymisation is not possible, so it is not covered by our certification. We can provide a redacted version of our SOA for ISO27001 showing all the sections covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 18 December 2023
• What the ISO 9001 doesn’t cover: Nothing. Everything is covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3646e13c-d7dc-42b3-a7ed-07a5814cc080
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 80f895cd-7070-464a-98f1-307a7c616c2f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.