EXPONENTIAL-E LIMITED

CyberVault for Unstructured Data

Exponential-e’s CyberVault for Unstructured Data is a comprehensive service; offering secure data protection by maintaining an offline copy of your data and monitoring individual user behaviours to detect, stop and recover from ransomware attacks for Isilon or ECS platforms.

Features

• Private Dedicated Cyber Recovery Vault
• Detects changes to users’ normal data access patterns.
• Detecting ransomware attack behaviour initiates multiple defensive actions
• Protection of data in place
• Takes defensive action preventing major damage and minimizing recovery time.
• Highly Scalable

Benefits

• Simplification of ransomware protection
• Flexibility and Scalability
• Data Protection and Segregation
• Fully Managed Service
• CSOC Integration
• Rapid Recovery can allow the offline data to be usable

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

104897263084835

Contact

Kay Sugg
02034358835
psbids@exponential-e.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Storage Replication Software
  • Host or Hypervisor-Based Replication Software
  • Replication Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Protects unstructured data workloads on Dell Isilon and Dell ECS Storage
• System requirements:
  • Requires VM to run Ransomware Defender Software
  • Cyber Vault hardware stack deployed isolated with Exponential-e

User support

• Email or online ticketing support: Yes
• Support response times: P1 Target Response Time - 15 mins; P2 Target Response Time - 15 mins; P3 Target Response Time - 30 mins; P4 Target Response Time - 30 mins
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical Support - Business Hours (0900-1700), weekdays excluding Bank Holidays. Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays. 24x7x365, including Bank Holidays.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Exponential-e perform technical scoping with the customer during a series of workshops to define the scope of the service and the metrics. We can in addition perform installation of the CyberVault service and set up replication schedules to protect your Isilon or ECS storage arrays of unstructured data.; ; Optional training can be provided at the Exponential-e offices or onsite, and supporting documentation is provided on commission of the service
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers may export their data to an external medium at the end of contract, this does not include the the transfer of licensing. Exponential-e are able to provide chargeable professional services assistance to the customer to provide migration assistance at the end of contract.
• End-of-contract process: At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Approved security team can perform management and monitoring functions via the Web interface, view protective actions taken against threats, manage CyberVault Air Gap Syncronisations reports.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Published to the customer encrypted via the internet or via private connectivity with optional multifactor authentication.
• API: No
• Customisation available: No

Scaling

• Independence of resources: The Cyber Recovery Vault is a dedicated instance per customer and is thus un affected by noisy neighbours.

Analytics

• Service usage metrics: Yes
• Metrics types: Disk; Network; Security Auditing; 24x7 Incident Responses; Threat and Vulnerability Management; Security Compliance; Risk Analytics; CyberVault Syncronization reporting; SIEM integration to Exponential CSOC
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Customers may export their data to an external medium at the end of contract, this does not include the the transfer of licensing. Exponential-e are able to provide chargeable professional services assistance to the customer to provide migration assistance at the end of contract.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: The connectivity between the Customers existing Isilon or ECS deployment traverses a completely private network provided by Exponential-e that does not traverse the customer LAN or WAN, completely segregated from normal user and general IT traffic.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Exponential-e VPLS WAN technology extends to the provider data centre maintaining segregation within the DC network. A dedicated network is provided for the replication of unstructured data to the cyber vault.

Availability and resilience

• Guaranteed availability: VM Availability 99.9%; ; Service Credits of; 5% for Below Target; 10% for >0.1 Below Target; 15% for >0.2 Below Target; ; *The Service Credit is applied as a percentage of the Monthly Charge that the CyberVault is Unavailable (calculated on a pro-rata basis). Monthly Charge is the Annual Charge divided by 12.
• Approach to resilience: Our service incorporates a dedicated storage array as the isolated copy of your unstructured data, hosted in secure, tertiary zone. The full Ransomware Defender Software stack, to detect changes to normal data access patterns. Smart AirGap technology to provide one-way, protected replication of your unstructured data. Specialist monitoring of syslogs and alerts by our cyber security professional team, and day to day management of the software, hardware, and network. The backbone of CyberVault is a dedicated per customer Isilon, deployed in a resilient fashion with redundancy at the disk, shelf and controller levels.
• Outage reporting: The Exponential-e Service desk will inform customers for any service outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Details available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Exponential-e are a Stage 3 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Details available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Details available on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Details available on request.
• Incident management type: Undisclosed
• Incident management approach: Exponential-e’s ITIL-based Incident Management process is integrated into its ISO9001 and ISO20000-1 accredited framework. Pre-defined procedures address common events, with examples including automated scripts for capacity-related issues .Incidents are reported by users via email, phone, or ServiceNow, which generates a tracking number for efficient handling and prioritisation. These incidents are logged, allocated to appropriate teams, and resolved based on their urgency and impact. Incident updates are provided regularly, with detailed reports shared for major incidents. Post-resolution evaluations ensure continuous improvement, supported by root cause analyses and formal Reason for Outage reports.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 13 April 2024
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Saturday 13 April 2024
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Saturday 13 April 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: Friday 30 January 2026
• What the PCI DSS doesn’t cover: Not applicable
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C82c415b-9423-4525-9c4d-2a800deb7fdc
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5dd79cac-9d43-47c5-89dc-7942d72666ee
• Other security certifications: Yes
• Any other security certifications:
  • HSCN CN-SP Stage 2
  • SOC Type 1 & 2
  • ISO27017

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.