Security Software Solutions Ltd (S3 Ltd)

Boxphish Security Awareness & Simulated Phishing

Boxphish is a low-touch cybersecurity awareness training (SAT) platform that arms organisations-and their people-with the tools & knowledge needed to spot cyber-attacks.

They combine real-world phishing simulations, quality training content and actionable analytics into one platform.

Simple to deploy, easy to manage & proven to boost organisation-wide cyber awareness, fast.

Features

• SaaS UK Based Security Awareness Training & Phishing Simulation
• Fully automated managed service, set & forget & on demand
• NationalCyberSecurityCentre Assured Training incl cyber, IT, data & business ethics
• Bitesize training inc. text-based, animated, live action, videos, quizzes, gamification.
• Targeted sims & training (user, location, department), including randomised, customised.
• Granular Reporting Suite: overall risk-score, sim-clicks, course-completion, tracking user-behaviour
• Seamless user management & experience
• Custom Content to completely replicate your company or brand.
• Policy Management: upload policy, report user acceptance & gain compliance
• Dark Web Scanning: real-time credential monitor, passwords, breach-alerts, risk-score prioritisation

Benefits

• Improves Workforce Cyber-Risk Posture
• Improve end user awareness to spot cyber attacks
• Real time dashboard showing risk in organisation
• Reduces Financial/Reputational risk from cyber breaches
• Provide measurable Metrics for Leadership
• Drive compliance with regulations and standards
• Seamless user syncing and management
• Free up IT Resources and minimise time spent on incidents
• Have visibility of your risks from breached credentials
• Enhance brand trust by demonstrating companywide regular training

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

105516383479221

Contact

Tony Mason
01628 362784
sales@s3-uk.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NO
• System requirements: Boxphish is delivered via an online portal.

User support

• Email or online ticketing support: Yes
• Support response times: Standard support hours: Mon-Fri, 8.30am-5.00pm (UK time). ; ; Email to submit a support ticket: support@boxphish.com ; • Telephone: 0800 861 1318 ; ; SLA timers depend on priority of your issue/request. When you raise a ticket with us, we make an assessment based on the information you provide. We’ll let you know the priority we've assigned, but are happy to take extenuating circumstances into account, if you feel the priority should be re-categorised.; ; PRIORITY 1 1 hour Worked on continuously until a resolution is found, with a maximum target of 4 hours; PRIORITY 2 2 hours ; PRIORITY 3 4 hours ; PRIORITY 4 1 day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Priority Type Respond Within Resolve Within Updates; P1 1 Hour Worked continuously Every hour; ; P2 2 Hours 8 Hours Every 2 hours; ; P3 4 Hours 16 Hours ; ; P4 1 Day 40 Hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Everything is accessed from a single platform that has been designed with simplicity and automation in mind. Deployment is quick and scalable, from a single organisation with 50 employees through to global enterprises with tens of thousands. ; ; The platform's low-touch nature means you can set and forget; focusing on the day job. ; ; You’ll have complete confidence that your employees are getting the training they need to protect themselves, and your organisation, without reliance or strain on internal resources. With Boxphish, you don’t just get a quality product, you also benefit from an industry leading service. So, unlike alternative cyber-SAT platforms, when you choose our product, you also get our partnership. Our team will not only assist you with set-up and deployment, but day-to-day support queries and on-going success management.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data is extracted via our Reporting tool as CSV or XLS
• End-of-contract process: Access to the portal is revoked and data deleted in line with the DPO
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Training courses that are shared to users via email can be taken on mobile devices. Admin functionality will require desktop access.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is delivered through a secure web-based application accessed via a modern browser. Users interact with a responsive user interface for managing users, campaigns, training, reporting and configuration. The platform is also accessible through an integrated Microsoft Teams application for in-flow training and notifications. No local software installation is required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The platform uses clear layouts, consistent navigation, readable font sizing, high-contrast colour choices, keyboard navigation support, screen-reader compatible markup, and descriptive labels for form fields and controls. Content is written in plain language where possible, with logical headings and structured layouts. Users can zoom text without loss of functionality, and assistive technologies such as screen readers and keyboard-only navigation are supported.
• API: Yes
• What users can and can't do using the API: API used to export reporting data to customer tools such as PowerBI
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Boxphish offer several custom content packages that allow you to tailor everything from phishing simulation templates and landing pages, through to video-based training content and quiz questions.; In addition, customers can personalise the Boxphish platform by ; applying your company’s logo and colours. This customisation ensures that the training environment aligns with your corporate branding. By incorporating your logo and colour scheme, the platform not only reflects your organisation’s identity but also provides a cohesive and professional user experience that reinforces your brand’s presence.; ; Custom simulations; The Boxphish platform includes functionality for customers to create and upload their own phishing simulations, however, if you require design support, or simply do not have the time, then the Boxphish team can be there to support.; ; Custom landing pages; Send your employees to a custom landing page if they click on a phishing simulation. We can create customised landing pages based on your preferred requirements. Include your branding, point to a ; specific internal resource, or reinforce key learnings.; ; Custom training content; Completely customise video-based training content. Include specific terminology, characters, languages or policies unique to your organisation. Boxphish can work with you to create content that perfectly suits your organisations training requirements.

Scaling

• Independence of resources: Scales through AWS, serverless elastic infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: There is a full reporting suite to show training and phishing simulation stats.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Boxphish

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We encrypt all data at rest using AWS-managed encryption. Data stored in our AWS services is encrypted using industry-standard AES-256, with encryption keys securely managed by AWS Key Management Service (KMS).
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is extracted via our Reporting tool as CSV or XLS
• Data export formats:
  • CSV
  • Other
• Other data export formats: API, PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Through M365/Google

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% uptime guarantee
• Approach to resilience: Using AWS inbuilt application resilience, not relied on a single point of infrastructure due to serverless deployment
• Outage reporting: A public dashboard; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Single Sign on SAML with access based on Role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Boxphish is currently Cyber Essentials Certified, with progress towards ISO 27001 under way
• Information security policies and processes: • The Boxphish Head of Product is responsible for the day-to-day governance of the platform, with escalation to the CTO as required. ; • Information Security processes are in place and enforced through regular reviews. ; • Boxphish is currently Cyber Essentials certified, with progress towards ISO 27001 under way.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Regarding changes to the system, Boxphish follow a typical Agile SDLC: Planning & design phase; Implementation in secure environments hosted in the same way as Production. Coding in feature branches, tested in isolation, then merged to pre-production for integration testing. Finally, service impacting changes are communicated ahead of time before they are then released to production out of hours & validated.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Boxphish complete a pen test annually, or after a significant update. Vulnerabilities are mitigated accordingly. ; Boxphish have a 24/7 SoC in place through ActZero proactively monitoring our infrastructure and endpoints. ; AWS Cloudwatch is used for monitoring and Smoke Testing. ; Code vulnerability scanning is conducted through Snyk and Dependabot. ; Boxphish categorises security breaches as a P1 issue and will address it in line with our SLAs. Namely immediate action to address an active issue, with remediation work started immediately, with hourly updates until normal service is resumed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Boxphish internal networks and devices are protected by a Barracuda Firewall with a 24/7 SoC in place through ActZero proactively monitoring the Boxphish infrastructure and endpoints supported by Crowdstrike. ; Boxphish have a 24/7 SoC in place through ActZero proactively monitoring our infrastructure and endpoints.; AWS Cloudwatch is used for monitoring and Smoke Testing.
• Incident management type: Supplier-defined controls
• Incident management approach: Boxphish uses AWS KMS AES-256 encryption for our data.; ; Incidents: Boxphish has a clear Incident response process, with escalation paths and prioritisation depending on the severity of the incident. In the event of an incident affecting a customer they will be notified and kept updated. Once an incident is resolved a PIR (Post Incident Review) will be held to identify the root cause, resolution and lessons learnt. This will be documented and shared with those impacted.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You can trial sending out training material and phishing simulations and then review the dashboard, to get a good feel of how the service works and what reports you can obtain.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C8ca4f55-169b-4e20-8e4f-7921c88f253a
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@s3-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.