Impact Media
Website Support & Maintenance
Comprehensive support and maintenance for WordPress websites. Proactive monitoring, regular updates, security patches, and expert technical support. Keep your website secure, fast, and running smoothly with minimal internal resource requirement.
Features
- WordPress core, theme, and plugin updates
- Security monitoring and malware scanning
- Performance optimisation
- Uptime monitoring (99.9% target)
- Monthly analytics reports
- Content updates (time-based allocation)
- Technical support via phone/email
- Emergency support for critical issues
- Quarterly review meetings
- Disaster recovery procedures
Benefits
- Organisations without in-house WordPress expertise
- Websites requiring ongoing compliance and security
- Teams needing reliable technical partner
- Website Performance Monitoring
- Performance optimisation
- Accessibility audits and improvements
- New feature development
- UX improvements based on data
- Organisations committed to continuous improvement
- Services undergoing digital transformation
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at studio@impactmedia.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 0 6 3 6 5 3 6 4 0 2 2 5 0 0
Contact
Impact Media
Martin Coates
Telephone: 020 3355 8747
Email: studio@impactmedia.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Other
Service scope
- Service constraints
- Website support is only available remotely during fixed hours (subject to support agreement)
User support
- Email or online ticketing support
- Yes
- Support response times
-
1.1 level 1 errors, within 4 hours;
1.2 level 2 errors, within 1 business days; and
1.3 level 3 errors, within 2 business days.
Support available Mon - Friday 9am to 5pm GMT and out of hours are subject to requirements of timezone support. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via a 3rd party Support Tool called Zendesk.
- Web chat accessibility testing
- N/a
- Support levels
-
1.1 level 1 errors, within 4 hours;
1.2 level 2 errors, within 1 business days; and
1.3 level 3 errors, within 2 business days.
Brief overview of each level error:
Level 1 Error
Level 1 status is an error that results in the loss of a facility or function material to the proper operation of the Website and critical to the Supported Website’s operation.
Example: The website’s main landing page or connection to its database.
Level 2 Error
Level 2 status is an error that results in loss or interrupted provision of a facility or function material to the proper operation of the Website including (without limitation) an error that results in cosmetic errors on-screen as part of the Supported Website’s live operation, but does not prevent the Customer from carrying out his business using the Supported Website.
Example: A 3rd party feed e.g news, social intermittently displaying content.
Level 3 Error
Level 3 status is an error that results in a minor loss of facility or functionality.
Example: An image not loading on a specific page. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Website Hosting and Security Services
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £759.00 | £759.00 |
| Associate business architect | £759.00 | £759.00 |
| Business architect | £759.00 | £759.00 |
| Lead business architect | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £759.00 | £759.00 |
| Senior data architect | £759.00 | £759.00 |
| Chief data architect | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £759.00 | £759.00 |
| Senior enterprise architect | £759.00 | £759.00 |
| Lead enterprise architect | £759.00 | £759.00 |
| Principal enterprise architect | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £759.00 | £759.00 |
| Network architect | £759.00 | £759.00 |
| Lead network architect | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £759.00 | £759.00 |
| Lead security architect | £759.00 | £759.00 |
| Principal security architect | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £759.00 | £759.00 |
| Solution architect | £759.00 | £759.00 |
| Senior solution architect | £759.00 | £759.00 |
| Lead solution architect | £759.00 | £759.00 |
| Principal solution architect | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £759.00 | £759.00 |
| Technical architect | £759.00 | £759.00 |
| Senior technical architect | £759.00 | £759.00 |
| Lead technical architect | £759.00 | £759.00 |
| Principal technical architect | £759.00 | £759.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £759.00 | £759.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £759.00 | £759.00 |
| Principal cyber security audit and assurance | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £759.00 | £759.00 |
| Lead cyber security governance and risk manager | £759.00 | £759.00 |
| Principal cyber security governance and risk manager | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £759.00 | £759.00 |
| Lead cyber security monitoring | £759.00 | £759.00 |
| Principal cyber security monitoring | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £759.00 | £759.00 |
| Lead cyber security incident response | £759.00 | £759.00 |
| Principal cyber security incident response | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £759.00 | £759.00 |
| Lead cyber security vulnerability management | £759.00 | £759.00 |
| Principal cyber security vulnerability management | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £759.00 | £759.00 |
| Lead cyber security digital forensics | £759.00 | £759.00 |
| Principal cyber security digital forensics | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £759.00 | £759.00 |
| Lead cyber security penetration testing | £759.00 | £759.00 |
| Principal cyber security testing | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £759.00 | £759.00 |
| Lead cyber security secure systems architecture and design | £759.00 | £759.00 |
| Principal cyber security secure systems architecture and design | £759.00 | £759.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £759.00 | £759.00 |
| Analytics engineer | £759.00 | £759.00 |
| Senior analytics engineer | £759.00 | £759.00 |
| Lead analytics engineer | £759.00 | £759.00 |
| Head of analytics engineering | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £759.00 | £759.00 |
| Data analyst | £759.00 | £759.00 |
| Senior data analyst | £759.00 | £759.00 |
| Principal data analyst | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £759.00 | £759.00 |
| Senior data engineer | £759.00 | £759.00 |
| Lead data engineer | £759.00 | £759.00 |
| Head of data engineering | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £759.00 | £759.00 |
| Head of data ethics | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £759.00 | £759.00 |
| Lead data governance manager | £759.00 | £759.00 |
| Head of data governance | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £759.00 | £759.00 |
| Associate data scientist | £759.00 | £759.00 |
| Data scientist | £759.00 | £759.00 |
| Principal data scientist | £759.00 | £759.00 |
| Lead data scientist | £759.00 | £759.00 |
| Head of data science | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £759.00 | £759.00 |
| Lead machine learning engineer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £759.00 | £759.00 |
| Performance analyst | £759.00 | £759.00 |
| Senior performance analyst | £759.00 | £759.00 |
| Lead performance analyst | £759.00 | £759.00 |
| Head of performance analysis | £759.00 | £759.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £759.00 | £759.00 |
| Application operations engineer | £759.00 | £759.00 |
| Senior application operations engineer | £759.00 | £759.00 |
| Lead application operations engineer | £759.00 | £759.00 |
| Principal application operations engineer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £759.00 | £759.00 |
| Senior business relationship manager | £759.00 | £759.00 |
| Lead business relationship manager | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £759.00 | £759.00 |
| Change and release analyst | £759.00 | £759.00 |
| Change and release manager | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £759.00 | £759.00 |
| Senior operations analyst | £759.00 | £759.00 |
| Operational control manager | £759.00 | £759.00 |
| Head of command and control | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £759.00 | £759.00 |
| End user computing engineer | £759.00 | £759.00 |
| Senior end user computing engineer | £759.00 | £759.00 |
| Lead end user computing engineer | £759.00 | £759.00 |
| Principal end user computing engineer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £759.00 | £759.00 |
| IT service manager | £759.00 | £759.00 |
| Senior IT service manager | £759.00 | £759.00 |
| Head of IT service management | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £759.00 | £759.00 |
| Major incident manager | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £759.00 | £759.00 |
| Infrastructure engineer | £759.00 | £759.00 |
| Senior infrastructure engineer | £759.00 | £759.00 |
| Lead infrastructure engineer | £759.00 | £759.00 |
| Principal infrastructure engineer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £759.00 | £759.00 |
| Infrastructure operations engineer | £759.00 | £759.00 |
| Senior infrastructure operations engineer | £759.00 | £759.00 |
| Lead infrastructure operations engineer | £759.00 | £759.00 |
| Principal infrastructure operations engineer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £759.00 | £759.00 |
| Problem manager | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £759.00 | £759.00 |
| Senior service desk analyst | £759.00 | £759.00 |
| Service desk manager | £759.00 | £759.00 |
| Head of service desk | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £759.00 | £759.00 |
| Service readiness analyst | £759.00 | £759.00 |
| Service transition manager | £759.00 | £759.00 |
| Lead service transition manager | £759.00 | £759.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £759.00 | £759.00 |
| Junior business analyst | £759.00 | £759.00 |
| Business analyst | £759.00 | £759.00 |
| Senior business analyst | £759.00 | £759.00 |
| Lead business analyst | £759.00 | £759.00 |
| Head of business analysis | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £759.00 | £759.00 |
| Delivery manager | £759.00 | £759.00 |
| Senior delivery manager | £759.00 | £759.00 |
| Head of (Agile) delivery management | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £759.00 | £759.00 |
| Digital portfolio manager | £759.00 | £759.00 |
| Senior digital portfolio manager | £759.00 | £759.00 |
| Head of portfolio | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £759.00 | £759.00 |
| Product manager | £759.00 | £759.00 |
| Senior product manager | £759.00 | £759.00 |
| Lead product manager | £759.00 | £759.00 |
| Head of product | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £759.00 | £759.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £759.00 | £759.00 |
| QAT analyst | £759.00 | £759.00 |
| Senior QAT analyst | £759.00 | £759.00 |
| Lead QAT analyst | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £759.00 | £759.00 |
| Test engineer | £759.00 | £759.00 |
| Senior test engineer | £759.00 | £759.00 |
| Lead test engineer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £759.00 | £759.00 |
| Head of test | £759.00 | £759.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £759.00 | £759.00 |
| Junior DevOps engineer | £759.00 | £759.00 |
| DevOps engineer | £759.00 | £759.00 |
| Senior DevOps engineer | £759.00 | £759.00 |
| Senior DevOps engineer - management | £759.00 | £759.00 |
| Lead DevOps engineer | £759.00 | £759.00 |
| Lead DevOps engineer - management | £759.00 | £759.00 |
| Principal DevOps engineer | £759.00 | £759.00 |
| Principal DevOps engineer - management | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £759.00 | £759.00 |
| Junior frontend developer | £759.00 | £759.00 |
| Frontend developer | £759.00 | £759.00 |
| Senior frontend developer | £759.00 | £759.00 |
| Lead frontend developer | £759.00 | £759.00 |
| Head of frontend development | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £759.00 | £759.00 |
| Junior developer | £759.00 | £759.00 |
| Developer | £759.00 | £759.00 |
| Senior developer | £759.00 | £759.00 |
| Senior developer - management | £759.00 | £759.00 |
| Lead developer | £759.00 | £759.00 |
| Lead developer - management | £759.00 | £759.00 |
| Principal developer | £759.00 | £759.00 |
| Principal developer - management | £759.00 | £759.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £759.00 | £759.00 |
| Accessibility specialist | £759.00 | £759.00 |
| Senior accessibility specialist | £759.00 | £759.00 |
| Head of accessibility | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £759.00 | £759.00 |
| Junior content designer | £759.00 | £759.00 |
| Content designer | £759.00 | £759.00 |
| Senior content designer | £759.00 | £759.00 |
| Lead content designer | £759.00 | £759.00 |
| Head of content design | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £759.00 | £759.00 |
| Junior graphic designer | £759.00 | £759.00 |
| Graphic designer | £759.00 | £759.00 |
| Senior graphic designer | £759.00 | £759.00 |
| Lead graphic designer | £759.00 | £759.00 |
| Head of graphic design | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £759.00 | £759.00 |
| Junior interaction designer | £759.00 | £759.00 |
| Interaction designer | £759.00 | £759.00 |
| Senior interaction designer | £759.00 | £759.00 |
| Lead interaction designer | £759.00 | £759.00 |
| Head of interaction design | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £759.00 | £759.00 |
| Junior service designer | £759.00 | £759.00 |
| Service designer | £759.00 | £759.00 |
| Senior service designer | £759.00 | £759.00 |
| Lead service designer | £759.00 | £759.00 |
| Head of service design | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £759.00 | £759.00 |
| Lead technical writer | £759.00 | £759.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £759.00 | £759.00 |
| Junior user researcher | £759.00 | £759.00 |
| User researcher | £759.00 | £759.00 |
| Senior user researcher | £759.00 | £759.00 |
| Lead user researcher | £759.00 | £759.00 |
| Head of user research | £759.00 | £759.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- CQS (Certified Quality Systems) Limited
- ISO 9001 accreditation date
- Thursday 2 February 2023
- What the ISO 9001 doesn’t cover
- N/a
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at studio@impactmedia.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.