ADAPTIVE WEB LIMITED

Interact – AI Conversational Assistant

Interact is a SaaS AI conversational assistant for public sector and citizen-facing websites. Trained on your content, it provides accurate answers through natural conversation. Includes multilingual support, speech-to-text accessibility, analytics/ GA4 integration. UK-hosted with private cloud options for sensitive data, supporting GDPR compliance. Subscription pricing includes hosting, updates and support.

Features

• AI conversational interface for natural, guided information discovery
• Responses trained on your organisation’s approved website content
• Comprehensive analytics dashboard showing questions and content gaps
• Automatic multilingual support with language detection and translation
• Speech-to-text and text-to-speech accessibility features
• Interact Links contextual prompts for in-page conversational support
• GA4 integration for joined-up digital performance reporting
• UK-hosted infrastructure with private cloud deployment options available
• Simple embed integration with platform-agnostic implementation approach
• Fully customisable interface aligned to brand and user needs

Benefits

• Helps users find answers faster without complex navigation
• Improves citizen satisfaction through clearer, conversational support
• Reduces contact centre and support burden with self-service answers
• Improves accessibility for users with barriers to standard interfaces
• Supports multilingual audiences without duplicating content management effort
• Reveals user intent and content gaps through actionable analytics
• Improves service insight with GA4-connected conversational performance data
• Supports GDPR requirements through UK hosting and deployment control
• Accelerates implementation through lightweight embed-based integration
• Improves trust with accurate responses based on published information

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@adaptive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

106506635828569

Contact

Dan Frost
0800 321 3187
contact@adaptive.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Interact is designed to extend websites and content management platforms, particularly Drupal. It can be embedded into existing websites and integrated with analytics tools such as Google Analytics 4 (GA4). Interact can be used as a standalone conversational assistant or as an enhancement to existing digital services.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Interact is delivered as a hosted SaaS service. Implementation requires adding embed code to the buyer’s website and confirming branding, configuration and content indexing. Interact is trained on the buyer’s published content, so content quality and structure may affect answer accuracy and user experience. Buyers must confirm data handling requirements and any GDPR or data sovereignty constraints. Private cloud deployment options are available where required. Service availability, updates and support are provided in line with the subscription agreement.
• System requirements: Modern web browser with JavaScript enabled

User support

• Email or online ticketing support: Yes
• Support response times: We provide support via email and an online ticketing system. Requests are acknowledged and triaged during business hours (Monday to Friday). Response times are prioritised based on severity and impact, with urgent issues affecting availability or performance investigated as a priority. Service hours, response targets and any out-of-hours support are agreed with the buyer as part of the service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide three support levels:; ; Standard Subscription – includes hosting, updates, maintenance, and access to core Interact features including multilingual support, accessibility options, analytics dashboard and GA4 integration.; ; Enhanced Configuration and Optimisation – includes additional configuration support, tuning of responses, content indexing adjustments, and refinement based on analytics and user behaviour.; ; Enterprise / Private Cloud Deployment – includes private cloud deployment options for sensitive data requirements, enhanced governance support, and custom service configuration aligned to buyer policies.; ; Support level pricing is agreed with the buyer based on deployment approach and service requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We support buyers through a structured onboarding process to help them start using the service quickly and confidently. This includes initial setup, configuration, and integration support, along with guidance on content preparation and best practice.; ; Buyers are provided with user and administrator documentation covering configuration, day-to-day use, and analytics. Online walkthroughs and knowledge-sharing sessions are available to support administrators and content teams.; ; Where required, onboarding and training can be delivered remotely. Additional configuration, optimisation, or follow-on support can be provided as part of the service or through agreed change requests. Support is delivered by experienced UK-based specialists familiar with public sector and accessibility requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, buyers can request extraction of their data, including configuration data, analytics exports, and any buyer-provided content used to support the service. Data is provided in commonly used, machine-readable formats where applicable.; ; Data extraction is supported through the service interface and, where required, assisted by Adaptive as part of the offboarding process. Access to the service is maintained for an agreed period to allow data export. Following confirmation that data has been successfully extracted, remaining service data is securely deleted in line with agreed retention policies and data protection requirements, including GDPR.
• End-of-contract process: At the end of the contract, the service is offboarded in a structured and agreed manner. Buyers are given the opportunity to extract their data in line with the service’s data extraction process. Standard offboarding support, including access to the service for an agreed period to allow data export, is included within the contract price.; ; Once data extraction is complete and confirmed, service access is removed and remaining data is securely deleted in accordance with agreed retention policies and data protection requirements, including GDPR.; ; Any additional support requested beyond standard offboarding, such as extended access, bespoke data exports, or additional technical assistance, can be provided by agreement and may incur additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to work across desktop and mobile devices. The core functionality remains the same, but presentation and behaviour can be adapted based on user needs and context. On mobile, interfaces may be simplified, responses shortened, and interactions optimised for touch, smaller screens, and accessibility requirements. Content formats such as video or links may be prioritised where appropriate.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface consists of a web-based conversational interface embedded within the buyer’s website, alongside an administrative dashboard for configuration and analytics. End users interact with the service through natural language conversation using text or optional speech input. Administrators can manage configuration, review analytics, and monitor usage through a secure browser-based interface. The interface is responsive and designed to work across desktop and mobile devices, adapting layout and behaviour to suit different screen sizes and accessibility needs.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility is considered throughout the design and development of the service interface. Testing includes keyboard-only navigation, screen reader compatibility, focus management, colour contrast checks, and responsive behaviour across devices. The interface has been tested using common assistive technologies such as screen readers and browser accessibility tools, alongside automated accessibility testing and manual reviews.; ; Where appropriate, testing is informed by real user needs identified through client discovery and usability work, including accessibility-focused projects for public sector and third-sector organisations. Feedback is used to refine interaction patterns, reduce cognitive load, and ensure conversational responses are clear, concise and usable. Ongoing improvements are made as standards evolve and new accessibility requirements emerge.
• API: Yes
• What users can and can't do using the API: The service provides APIs to support integration with websites and content platforms, including submitting user queries, retrieving AI-generated responses, and supporting configuration and reporting. APIs can be used to integrate the service into existing digital services, such as Drupal websites, and to connect analytics or monitoring tools.; ; Initial service setup, core configuration, training data sources, and deployment options are managed through the administrative interface and onboarding process, rather than directly through the API. API access is authenticated and role-based to ensure security and data protection.; ; The API does not allow unrestricted modification of core service logic, model behaviour, or security controls. Changes that affect data handling, compliance, or system behaviour must be approved and managed through agreed change processes.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service to meet their needs. Customisation includes branding and visual presentation, conversational tone and behaviour, content sources used for training, response length, supported languages, accessibility features, and analytics configuration. The service can also be configured to prioritise specific content types, such as guidance, FAQs or multimedia.; ; Customisation is carried out through the administrative interface and configuration options provided as part of the service. Some advanced configuration, such as deployment options, integration with analytics tools, or changes affecting data handling, is supported by Adaptive as part of onboarding or through agreed change processes.; ; Customisation is available to authorised buyer administrators and technical users, with role-based access controls in place. Core service logic, security controls and compliance features cannot be modified by end users.

Scaling

• Independence of resources: The service is designed to operate reliably for multiple users concurrently. Capacity is managed through scalable cloud infrastructure with monitoring and automated scaling to handle changes in demand. Logical separation is used to isolate customer data and configuration, ensuring one buyer’s usage does not affect another’s. Usage is monitored to identify unusual activity and maintain service performance. Where required, private cloud deployment options are available to provide dedicated resources and further isolation.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and engagement metrics to help buyers understand how users interact with the service. Metrics include volume of conversations, types of questions asked, response usage, interaction patterns, and content coverage insights. Analytics highlight common user intents, unanswered questions, and areas where content can be improved. Metrics can be viewed over time to support ongoing optimisation and service improvement.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through the service interface, including analytics data, configuration settings, and buyer-provided content used by the service. Data is provided in commonly used, machine-readable formats where applicable. Where required, Adaptive supports data export as part of the offboarding process to ensure completeness and accuracy. Access to data export is controlled and role-based to maintain security and data protection. Data export is available during the contract and for an agreed period following contract termination.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • URLs
  • APIs
  • Structured content feeds

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All data in transit is encrypted using HTTPS with modern cipher suites. Security controls align with ISO 27001 requirements and industry best practice for data-in-transit protection.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is protected within the network using encrypted connections, role-based access controls, and network segmentation. Access to systems is restricted to authorised services and personnel only. Security monitoring and logging are in place to detect and respond to unusual activity. Controls are aligned with ISO 27001 requirements and industry best practice.

Availability and resilience

• Guaranteed availability: Adaptive aims to deliver high availability for the service, aligned to the underlying cloud infrastructure and agreed service scope. Where the service is hosted on third-party cloud platforms, availability is dependent on the hosting provider’s published service levels, typically targeting 99.9% uptime excluding planned maintenance.; ; Planned maintenance is scheduled in advance wherever possible and communicated to customers. Emergency maintenance may be required to address security or stability issues.; ; Availability commitments and service levels are defined contractually and may vary depending on deployment model, hosting environment, and support tier. Where availability targets are not met, remedies are handled in line with the agreed contract terms, which may include service credits or other appropriate remedies, assessed on a case-by-case basis.; ; Adaptive continuously monitors service health and performance and works proactively to minimise disruption. Customers can raise incidents via the agreed support channels, with response and resolution managed according to the agreed support level and incident severity.
• Approach to resilience: The service is designed for resilience through a combination of robust cloud infrastructure, proactive monitoring, and operational controls. Deployments are hosted on resilient cloud platforms that provide redundancy across multiple availability zones, supporting high availability and fault tolerance.; ; The service architecture supports automated backups, monitored system health, and rapid recovery from incidents. Components are designed to fail gracefully where possible, minimising user impact and enabling quick restoration of service.; ; Adaptive follows ISO 27001 and ISO 27701 aligned processes for risk management, incident response, and business continuity. Resilience planning forms part of our operational governance, including regular review of backup, recovery, and security controls.; ; Datacentre and infrastructure resilience is primarily provided by trusted third-party cloud providers, with detailed technical architecture and continuity arrangements available on request. Adaptive works closely with hosting partners to monitor performance, respond to incidents, and continuously improve service reliability.
• Outage reporting: Service outages and incidents are reported through direct communication with customers rather than a public status dashboard. When an outage or service degradation is identified, affected customers are notified via email and/or the agreed support ticketing system, with regular updates provided until resolution.; ; Adaptive uses proactive monitoring and alerting to detect incidents early and trigger internal response processes. Support tickets are logged for all incidents, ensuring visibility, traceability, and clear communication throughout the incident lifecycle.; ; Where appropriate, customers receive post-incident reports outlining root cause, impact, resolution actions, and any preventative measures implemented. Reporting formats and communication channels can be agreed with customers as part of onboarding or ongoing service management.; ; For services hosted on third-party cloud platforms, relevant provider incident notifications may also be shared where they directly affect service availability.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access controls within Drupal and associated services. Only authorised users are granted administrative or configuration access. Support is provided through Adaptive’s Connect portal, delivered via Atlassian Jira, where users are issued individual accounts. Access to support channels is limited to named client contacts and authorised Adaptive personnel. Authentication and permissions are managed centrally, with access reviewed regularly and revoked promptly when no longer required, in line with ISO 27001 and ISO 27701 controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Adaptive operates a formal Information Security Management System (ISMS) certified to ISO 27001, with an aligned Privacy Information Management System certified to ISO 27701. Our policies cover information security governance, risk management, access control, secure development, incident management, business continuity, supplier assurance, and data protection.; ; Clear reporting structures are in place, with defined security roles and responsibilities across the organisation. Information security risks are identified, assessed, and reviewed regularly, with remediation actions tracked and managed. Security incidents are logged, investigated, and escalated in line with documented incident response procedures.; ; Policies are communicated to all staff and supported by mandatory training, onboarding controls, and regular awareness activities. Compliance is monitored through internal audits, management reviews, and external certification audits. Third-party suppliers are assessed for security and privacy risks where relevant.; ; These policies and processes are reviewed regularly to ensure they remain effective, proportionate, and aligned with evolving regulatory, contractual, and security requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Adaptive follows a controlled configuration and change management process aligned with ISO 27001. Service components are documented, version-controlled, and tracked throughout their lifecycle using audited tooling. All changes are logged, assessed, approved, tested, and reviewed before deployment. Security, privacy, performance, and user impact are considered for every change. Emergency changes follow an expedited but controlled process with post-implementation review. Configuration baselines and audit trails are maintained to ensure traceability, accountability, and compliance with security and operational requirements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Adaptive operates a structured vulnerability management process aligned with ISO 27001 and ISO 27701. Potential threats are identified through continuous monitoring, automated scanning, supplier advisories, Drupal Security Team alerts, penetration testing outputs, and threat intelligence from trusted sources. Vulnerabilities are risk-assessed based on severity, exploitability, and impact. Security patches and mitigations are prioritised and deployed promptly, with critical Drupal security updates applied as a priority. All remediation activity is tracked through controlled change management processes, with validation and post-deployment review to ensure effectiveness and service stability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Adaptive operates layered protective monitoring aligned to ISO 27001 controls. We identify potential compromises through continuous infrastructure and application monitoring, log analysis, automated alerts, vulnerability scanning, and Drupal security monitoring. Indicators include unusual traffic patterns, failed authentication attempts, integrity changes, and known threat signatures.; ; When a potential compromise is detected, incidents are triaged immediately, access may be restricted, and containment actions taken. Root cause analysis, remediation, and recovery actions follow, with clear client communication. Incident response times are prioritised by severity, with critical issues investigated immediately and managed under defined incident response procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: Adaptive operates documented incident management processes aligned to ISO 27001 and ISO 27701. Predefined procedures are in place for common operational, security, and availability incidents. Incidents are reported by users via email or an online ticketing system and are logged, assessed, prioritised, and managed according to agreed severity levels. Incidents are investigated and resolved by qualified engineers, with defined escalation routes where required. Incident reports are provided to customers where appropriate, including impact assessment, root cause analysis, and remedial actions. Communication is maintained throughout the incident lifecycle.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS via the Centre for Assessment
• ISO/IEC 27001 accreditation date: Tuesday 17 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 86ec2d22-cfca-43b6-8bc0-851644644869
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: Cyber and Data Risks: Solutions designed to support UK SMEs

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@adaptive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.