ODASEVA UK LIMITED

Enterprise Data Security and Data Management Platform for Salesforce

The platform provides Backup and Restore, Archiving, Sandbox Seeding, and compliance automation under a Zero-Trust security model, helping global customers ensure business continuity and meet data protection regulations such as GDPR, DORA, and CCPA. The Odaseva Enterprise Data Security and Data Management Platform is available for all Salesforce clients.

Features

• Prove your data recovery plan, data transformation metadata backup
• Allow Salesforce end-users to self-manage field changes without Admin
• Experts access for custom solution creation and customisable data solutions
• High Frequency Dataset Backups up to 5 minutes scheduling
• Automated on-demand backup jobs and automated backup scheduling
• Regular restore-readiness audits and automated restore readiness
• Search records from backups and extract records from backups
• Records added monitoring, records modified monitoring, records deleted monitoring
• Accelerate time to recovery with guided restore flows
• Salesforce end-to-end encryption beyond Shield and "no-view" provider

Benefits

• Advanced JSON queries access 30+ levels nested information access
• Eliminate archiving risks in complex data hierarchies visual data management
• Accelerate file extraction by 100x using existing enhanced backup extraction
• Search archived data, export archived data and restore archive data
• Ensure secure purge support for cascade deletions and orphan records
• Tailor-made archiving policies with highest archiving security standards
• Bulk API support and REST API support avoiding governor limits
• PK chunking for massive datasets for high-speed reliable extraction
• Indexed explorer search function and indexed explorer preview function
• End-to-end encryption at REST and in transit beyond Salesforce Shield

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliance@odaseva.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

108618980020083

Contact

Gonzalo Higueras Hare
0033749577141
alliance@odaseva.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Storage Replication Software
  • Systems and Data Migration Software

  Archiving

  • File and Other Archiving Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Odaseva's Data Enterprise Security Platform is an add-on to Salesforce Clouds (Sales Cloud, Service Cloud, Industry Clouds).
• Cloud deployment model: Public cloud
• Service constraints: Odaseva service is provided to that run on Salesforce Core, the Salesforce infrastructure architecture, built for the public cloud.
• System requirements: Need to run Salesforce Cloud that runs on Hyperforce.

User support

• Email or online ticketing support: Yes
• Support response times: The response time for support cases varies and is primarily governed by the severity of the issue and the customer's contract. Response times are tiered based on the severity level assigned to the case. Initial response time for urgent requests varies from 3h to 1h if you the customer has subscribed to our top success plan. Response times are going to be the same at weekends for customers having subscribed to success plans making 24/7 eligible.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is organized into three distinct tiers.; 1. Tier 1 Support acts as the initial contact, quickly responding to new cases. They gather information, suggest relevant knowledge base articles, resolve minor issues, and escalate complex requests.; 2. Tier 2 Support validates the reported issue, seeks known solutions, provides resolutions, and handles more complex tasks, sometimes requiring specialized permissions.; 3. Tier 3 Support provides expert troubleshooting and analysis for issue resolution, determining the best course of action, which may involve escalating to the on-demand Expert Services team, or the intervention of other teams (Product, Engineering, Security, Legal etc).; All our customers get those support levels natively. The larger customers (subscriptions higher than £10K/year) will be assigned a Customer Success Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our onboarding process is managed by our MBS (Managed Backup Services team). The goal is to quickly achieve operational independence and compliance readiness. • Mandatory Documentation: We provide comprehensive documentation, including platform recommendations based on an initial Salesforce organization audit, ensuring your teams have the necessary resources to maintain and optimize backup plans and compliance processes.; ; For Client above £10K / year we provide a dedicated Client Success Manager (CSM) at no extra cost. The CSM can help with:; ; • Guided Implementation & Configuration: The CSM facilitates workshops and provides expert guidance to configure the Odaseva platform specifically for your needs, including addressing any unique Salesforce organization requirements.; ; • Comprehensive Training: We deliver formal, tailored training sessions focused on platform operation, configuration, and development best practices. This includes specialized instruction on restorability readiness and data operations.; ; • Business Continuity Planning (BCP): The CSM assists in the implementation and testing of your BCP, ensuring robust data security and management from day one.; ; The CSM remains the contact for ongoing support and acts as the escalation point for any platform performance or operational issues.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Guided tour on platform
  • Short guidance videos
  • Recorded webinars
  • White Papers (PDF)
• End-of-contract data extraction: The end-of-contract process is designed to ensure the customer retains control and access to their data.; ; For a period of 15 days before the contract's expiry or termination date, customers can download their data directly via the Odaseva portal at no additional cost.; ; Should the customer require access immediately after the contract ends, they have a further 15 days from the effective termination date to request a final data retrieval. Upon this request, we will reactivate the portal for 10 days at no cost, allowing for the final download of all customer data.; ; After 10 days following the end of the contract, we delete or destroy all copies of the customer's data held within our systems, unless we are legally required to retain it. Customers remain responsible for confirming their data has been successfully retrieved prior to this final deletion date.
• End-of-contract process: The end-of-contract process is designed to ensure the customer retains control and access to their data.; ; For a period of 15 days before the contract's expiry or termination date, customers can download their data directly via the Odaseva portal at no additional cost.; ; Should the customer require access immediately after the contract ends, they have a further 15 days from the effective termination date to request a final data retrieval. Upon this request, we will reactivate the portal for 10 days at no cost, allowing for the final download of all customer data.; ; After 10 days following the end of the contract, we delete or destroy all copies of the customer's data held within our systems, unless we are legally required to retain it. Customers remain responsible for confirming their data has been successfully retrieved prior to this final deletion date.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All documentation can be found on our gated platform accessible to Clients, on our Knowledge Center and Technical documentation portal. Odaseva has planned to include inclusive design and assistive technology compatibility in the near future.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Odaseva Platform interface is a web application built using a Salesforce customer portal. Users access the platform via an internet browser. The interface provides access to the Help Center, which includes the Knowledge Base (KB), a Learning tab with self-guided articles, and Support Cases for creating and reviewing tickets.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can utilize the platform to perform a wide range of data management, protection, and operational tasks. Odaseva has planned to include inclusive design and assistive technology compatibility in the near future.
• Accessibility testing: We have not conducted by interface testing with users of assistive technology, but plan to include inclusive design and assistive technology compatibility in the near future.
• API: Yes
• What users can and can't do using the API: The Odaseva API is an authenticated REST API that provides remote control over platform operations and resources.; It is used to manage jobs, orgs, and macros. Access requires a dedicated User profile.; - The Jobs webservice gives you full control over your Odaseva jobs. You can view, create, edit and run jobs.; - The Orgs webservice gives you access to your Odaseva orgs. You can even register a new Org.; - The Macros webservice gives you access to your macros, including the one created with installed Data Apps.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize a wide array of features on the platform, ranging from personalizing their user experience and managing security, to tailoring complex data operations like backups, archiving, and data privacy requests. Customers can install Backup Plans for non-production environments. For sandbox orgs, users can install, run, clone, suspend, and activate backup schedules themselves. Users can also control the scope of action of all the data apps installed to managed their data (extend a scope of archiving or sandbox seeding operation, etc).

Scaling

• Independence of resources: Odaseva’s backend architecture is designed for scalability, flexibility, and enterprise-grade compliance. Odaseva’s architecture can be replicated on demand to meet enterprise customer requirements, such as data residency or mono-tenancy. The platform is structured around PODs, which are independent units comprising cloud services from AWS or Azure; these PODs can be deployed in any supported geography and scaled in multiple instances based on customer needs.; ; This architecture ensures high availability, performance, and compliance while offering customers the flexibility to tailor deployments to their regulatory and operational requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: The service metrics provided by the Odaseva Monitoring dashboard include platform usage, data events, and data storage. Users can track and analyse service metrics to monitor, predict, and alert administrators for data events.; ; Users can also find the status of Odaseva's data centres and pods through the Trust Centre portal. This provides information on the security stance, access to security documentation, and more. Within the platform itself, users can find the location of the designated data centers for an Odaseva account region along with the Provider, Pod, and Public IPs, which indicate the host and specific region for data.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Odaseva is SOC 2 Type II compliant and ISO 27001 certified. ; 1) Odaseva employees, including its 3rd parties, do not have access to the customer data since it is encrypted with the customer owned and managed encryption keys (AES-256). ; 2) Encryption is applied at a granular level (field and file level) using the customer's own encryption key. ; 3) Keys can be stored encrypted with Odaseva , or customers can use their own external Key Management System.; 4) Procedures are in place for the secure deletion of data.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can easily export data, audit trail logs, audits, reports and dashboards from the solution, by filtering and exporting in several files formats including csv files.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Dashboards can be exported as images.
  • Reports can be downloaded in pdf form.
  • Audit operations can be downloaded in JSON format.
• Data import formats:
  • CSV
  • Other
• Other data import formats: Archives containing CSV files can be uploaded as zip files.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Zero Trust Connect: This feature enables customers to encrypt, mask, or tokenize sensitive customer data within their customer-controlled environment before the data is sent to Odaseva, ensuring that the third party never has access to clear text data.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: For internal remote access, Odaseva implements a Zero Trust Network Access architecture, to provide secure, location-agnostic connectivity.

Availability and resilience

• Guaranteed availability: Odaseva guarantees a high level of availability and exceptional data durability, relying primarily on its subservice organizations (Salesforce, AWS, and Microsoft Azure).; • Platform Uptime: Odaseva aims to ensure the Availability of Odaseva platform and associated services. The platform availability is designed for outstanding 99.9%+ uptime because it is built on Salesforce infrastructure.; • Data Durability: Odaseva delivers exceptional data durability of 99.999999999%. This durability is achieved by backing up customer data on at least two isolated locations (availability zones) within an AWS or Microsoft Azure region.; For SLA, please refer to the MSA.
• Approach to resilience: 1) Please refer to https://trust.odaseva.com/ for real time and historical uptime.; 2) Architecture: Odaseva platform relies on highly available and scalable cloud providers (Salesforce, AWS, and Microsoft Azure), inheriting their native redundancy.; • The infrastructure is built upon an autoscaling plan that dynamically adjusts processing power to meet business needs and ensure maximum availability.; • Odaseva ensures data durability of 99.999999999% by storing customer data backups on at least two isolated availability zones within an AWS or Azure region. The architecture incorporates active/active redundancy between the two geographically separate datacenters (within a region) while respecting strict data residency principles.; 3) Ransomware: Customer Data is immutable via versioning, ensuring data changes do not alter original data. Optional Object lock level immutability is also available.
• Outage reporting: Odaseva employs multiple communication channels and monitoring systems to report outages and security events, ensuring internal teams, customers, and authorities are notified as required.; ; Public Reporting and Dashboard:; * Availability of Odaseva’s services is publicly available on the dedicated website https://trust.odaseva.com.; Automated Detection and Alerts (Internal):; * SIEM/Monitoring: Odaseva utilizes a SIEM to centralize logs and monitor all critical components. Alerts are automatically generated for predefined threat scenarios or anomalies.; * Alert Channels: Alerts are sent to Odaseva personnel in real-time via Slack and JIRA ticketing systems for investigation and action. A dedicated officer investigates alerts when the Front-end or Back-end stops sending logs after a defined threshold.; ; Customer and Authority Communication:; * If customers are impacted, the Customer Success Group (CSG) is informed immediately and collaborates with the Product and Security teams to prepare communications. Notifications to customers (via email and/or phone) occur upon activation of the BCP/DRP and upon return to normal operations.; * If a data breach occurs, communication with relevant authorities (like CNIL, US-CERT/CISA for GovCloud) must be made without unreasonable delay and no later than 60 days after discovery, or per contract terms.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: For Customer Access to the Odaseva Platform: The platform leverages Salesforce's advanced authentication, utilizing OAuth or JWT protocols. Customers can enable Multi-Factor Authentication (MFA) , utilize delegated Single Sign-On (SSO) via their Salesforce instance or use Federated SSO (SAML). Customers can also implement IP restrictions and use mTLS. The platform also offers the capability for a username and password.
• Access restrictions in management interfaces and support channels: Customer Data is encrypted using customer owned and managed encryption key and Odaseva employees and its third parties do not have access to the keys.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: All managers and administrators use a unique User ID and access is granted strictly based on the least privilege and need-to-know principle. ; Group, shared, or generic accounts are generally avoided.; Access provisioning to critical systems (redacted) requires an JIRA tracked ticket, demanding manager approval and system owner implementation. ; Access rights to these critical systems are formally reviewed at least quarterly.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II, ; ISO 27001: 2022, ; HITRUST r2 - Common Security Framework (CSF),; HDS (French Health law),; TISAX (Trusted Information Security Assessment Exchange) Certified, ; CSA (Cloud Security Alliance ) STAR (Level 1) Compliant,; Odaseva leverages services from cloud service providers (Salesforce, AWS, Azure) that comply with CSA CCM standards.
• Information security policies and processes: Odaseva is compliant with ISO 27001 and SOC 2 Type II criteria, detailing comprehensive policies and processes. ; - Odaseva maintains a formal risk management program to identify, analyze, and mitigate risks, integrated with the change management process.; - The Incident Management Procedure defines a quick, effective, and orderly response, including detection, analysis, containment, recovery, and communication with stakeholders and authorities.; - Access is strictly governed by the Account Management Procedure based on the least privilege and need-to-know principles, with access rights reviewed at least quarterly.; - All changes are subject to a formal change management process logged in JIRA, preventing unauthorized changes.; - Odaseva annually reviews the security compliance reports of critical vendors to verify security and redundancy.; - The Chief Information Security Officer (CISO) is responsible for ensuring the security policies and objectives align with the strategic direction of the organization. The Security, quality, privacy and risk assessment council (including CISO and Board representatives) meets at least quarterly to review the results of internal control audits and determine corrective action plans. An independent internal audit is conducted at least quarterly to assess compliance with control.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Odaseva’s change management process follows procedures required by SOC 2 and ISO 27001. For example:; - All changes to the Odaseva platform (software, documentation, infrastructure as Code/IaC) are logged and controlled using the JIRA ticketing system. Development, testing, and production environments are separated and secured to prevent unauthorized access or changes to the operational system. This system tracks all implemented software and system documentation versions.; • Changes are assessed for potential security risks via Threat Modeling for major changes.; • New releases are formally approved prior to deployment.; • For infrastructure changes, hardening is applied using industry standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Odaseva’s vulnerability management process is driven by continuous monitoring and timely remediation:; For example: Automated vulnerability scans run at a predefined time cadence on virtual machines. External security experts perform penetration tests at least twice a year on the platform. Threats are prioritized based on risk, including CVSS score and exposure.; Patch Deployment: Critical vulnerabilities must be mitigated or patched within a defined time period. ; Sources include automated scanning systems (vendor names redacted), findings from third-party penetration tests, and monitoring of vendor flaws via newsfeeds (redacted).; Policies are provided after NDA signatures.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security events and logs from critical components (redacted) are centralized in the SIEM system. Monitoring covers system capacity, job queues processing, and anomalies indicative of malicious acts. A File Integrity Monitoring (FIM) tool detects unauthorized changes to production systems. Automated vulnerability scans also run every (redacted) hours.; High and critical SIEM alerts are addressed immediately. If an outage stops logs for more than the threshold time limit, a dedicated officer investigates. ; The Incident Management Procedure details detection, qualification, logging, containment, eradication, and recovery. ; Policies are provided after NDA signatures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Odaseva has comprehensive procedures for incidents covering availability, security or internal control failures. Containment steps include isolating affected systems and blocking/changing credentials.; Employees and contractors report suspected security incidents via email to security@odaseva.com. Customers report incidents via the Customer Success Group (CSG) or by logging a case in the platform. ; All significant incidents are immediately logged, qualified, investigated recorded in a dedicated Incident Register. The register tracks severity, impact (C/I/A/Q), root cause, and Corrective and Preventive Actions (CAPA). Reports to authorities and affected customers are provided, including event descriptions, dates, and steps taken.; Policies are provided after NDA signatures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can enable a free trial of our Professional product (Small and medium entities).; For our Enterprise products, we can enable a trial for evaluation purposes only on a preproduction environment only and on a free-trial basis for less than 30 days.
• Link to free trial: We do not offer a free version of our services, only free trials that are provisioned by our teams.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20.0%
• Between £250,000 and £500,000: 30.0%
• Between £500,001 and £1,000,000: 40.0%
• Between £1,000,001 and £2,500,000: 45.0%
• Between £2,500,001 and £5,000,000: 45.0%
• Over £5,000,001: 45.0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: E&Y CertifyPoint
• ISO/IEC 27001 accreditation date: Friday 16 June 2023
• What the ISO/IEC 27001 doesn’t cover: As per our ISO Statement of Applicability, all controls are covered. https://compliance.odaseva.com/item/iso-27001-soa.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 18 December 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None. Odaseva is currently pursuing a Level 2: CSA Star Attestation by 2026 Q3 (calendar year).
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II Report
  • HITRUST r2, Health Information Trust Alliance Common Security Framework
  • TISAX, Trusted Information Security Assessment Exchange
  • HDS, Hébergeur de Données de Santé
  • IRAP - The Australian Information Security Registered Assessors Program (IRAP)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliance@odaseva.com. Tell them what format you need. It will help if you say what assistive technology you use.