SAFENAMES LTD

Domain Name Registration Services

Managing a portfolio of domain names can be both time consuming and challenging. The Safenames’ International Domain Portal (IDP) is a platform that enables you to register and manage thousands of domains names with great efficiency and effectiveness.

Features

• Register domain names in over 220 countries and international territories
• Over 1600 gTLD & ccTLD extensions available
• All new gTLD available
• Directly Accredited to over 200 registries
• Trademark Clearing House IP Rights Protection
• Local Contact service for all country code domain extensions
• Company Formation Service for domain extensions
• Online Brand Protection / Reputation Services
• DNS Management
• Two Factor Authentication / SSO

Benefits

• ICANN Accredited registrar
• Nominet Accredited registrar
• Direct Registry Connection
• Expert Guidance
• Dedicated Account Manager
• Dedicated Transfer Manager
• Proactive Managed Services
• No Downtime Transfers
• Strategic Registrations

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrei.samsudean@safenames.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

110561080566123

Contact

Jon Stock
+44.(0)1908 200022
andrei.samsudean@safenames.net

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Web Browser required to access the service

User support

• Email or online ticketing support: Yes
• Support response times: 365 x 24 hour support, 30 minute initial response. Severity based system, SEV1 - 1 hour SEV2 - 4 hour SEV3 - for scheduled / project work; User can manage status and priority of support tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support availability - 24/7/365; Standard support response times - 30 minutes
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: New customers are assigned an account manager who will meet with you and determine your requirements for managing your domain portfolio.; Your Safenames account manager will provide training and guidance on using our systems and be on hand to help place orders.; Safenames are experts at managing the complexity surrounding domains names and brand protection. You may access our expertise any time through our support mechanisms.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data can be provided in multiple formats as needed, data can be extracted from the web portal in microsoft office formats.
• End-of-contract process: All domains should be transferred away from Safenames by the end of the contract date. Safenames will provide all auth codes as required by your new registrar.; ; Any DNS zones or web redirects should be removed from our systems.; Any local contacts using our contact provided service should be updated to your new providers.; ; Some ccTLD may include transfer out fees.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Web Application automatically resizes to fit available screen area offered by tablets or mobile phones.; An Apple/Android app is also available for domain registration services.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Web based self service portal for all order management.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users may order and manage domain names through our API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Portal can be branded with your logo.; Customised domain reporting available.; Configurable Brand & Trademark reporting options.; Custom domain security options.

Scaling

• Independence of resources: Safenames operates a capacity management plan under our ISO27001 certification.

Analytics

• Service usage metrics: Yes
• Metrics types: Our portal will show the following statistics:-; ; Total registered domains; Total pending transfers; Total domains due for renewal; DNS traffic; Web redirect hit statistics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: All data in Safenames management portal can be exported into excel.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Safenames server network SLA is 99.965%; ; SLA Available at - https://www.safenames.net/resources/terms-conditions
• Approach to resilience: Information available on request.
• Outage reporting: Public Dashboard; Email Alerts; Telephone Support

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Safenames has a role based access system.; All access is controller through our ISO27001 policies.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow utilise the following policies and processes:; ; ISO27001; ISO9001; PCI/DSS Compliance; Cyber Essentials; ; We have 2 external audits each year to ensure compliance.; The ISMS is the responsibility of Safenames CTO.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change control is implemented and operated under our ISO27001 scheme.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In accordance with our ISO27001 certification, Safenames operates a complete technical and vulnerability management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Safenames has implemented a number of protective monitoring controls aimed at reducing cyber risk. These include inspecting firewall logs, investigating operating system security alerts and monitoring Intrusion Detection Systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Safenames has an ISO27001 compliant Incident Management Process.; Users can report incidents to our help desk.; An incident report would be produced after the incident is resolved and distributed via email.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment
• ISO/IEC 27001 accreditation date: Sunday 3 April 2016
• What the ISO/IEC 27001 doesn’t cover: Outsourced development, we develop all our products and services in house.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Centre for Assessment
• ISO 9001 accreditation date: Saturday 25 March 2045
• What the ISO 9001 doesn’t cover: All our products and services are in scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sectigo
• PCI DSS accreditation date: Monday 26 January 2026
• What the PCI DSS doesn’t cover: All included
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6019fea9-39b1-4169-8446-77ef73552fa4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrei.samsudean@safenames.net. Tell them what format you need. It will help if you say what assistive technology you use.