ARCSPEED DIGITAL SOLUTIONS LTD

Asset Manager

CMMS / EAM solution for management of maintenance on Infrastructure Assets, Plant, Fleet and Facilities. Easily configured, rapidly deployed, our product enables operational efficiencies and cost savings. Includes Asset Surveys, Scheduled and Reactive Maintenance, Faults and Inspections including linear assets with an easy to use Web Portal and Mobile App.

Features

• Facilities Management, CMMS, CAFM, Asset Management, Maintenance, Inspections, Faults, Fleet
• Software as a Service (SaaS) Cloud-based. No Infrastructure investment
• Flexible API architecture for integration with other systems
• Highly secure, flexible role-based security permissions
• Mobile App including geo-spatial, offline working, Barcode/QR, iOS or Android
• Assets, Work, Resources, Alerts, Hazards, Forecasting, Leases and Agreements, Logs
• Predictive & Reactive Work Management, Fault Management, Tennancy & Agreements
• Geo-spatial Mapping of Assets, Faults, Work, Defects
• Dashboards providing real time information tailored to client user requirements
• Defect Management, Condition Management, Fleet Management, Surveys and Inspections, Measurements

Benefits

• Significantly reduced implementation costs compared with bespoke solutions
• Software as a Service model reduces total cost of ownership
• Comprehensive data validation enabling improvements in data quality
• Highly flexible and scalable system architecture, enabling rapid deployment
• Self Service configuration of Asset Types, Maintenance Activities, Fault Types
• Ability to configure Defect Types, Condition Types & Scoring Matrix
• Ability to configure client attributes against Assets, Work, Defects
• End to End turnkey Asset Management solution including Mobile capabilities
• Provides a standardised way for organisations to digitise Maintenance Operations
• Flexible options for Integration with existing systems

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glen@arcspeed.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

110982343871464

Contact

Glen Garrard
07799 718503
glen@arcspeed.co.uk

About the service

• Service categories:

  Applications

  Engineering

  Other engineering

  • Engineering Support Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None at present
• System requirements:
  • Web Portal accessible by all modern web browsers
  • Native Mobile App for both iOS and Android
  • Fully Cloud Hosted with no additional Infrastructure required

User support

• Email or online ticketing support: Yes
• Support response times: We provide an SLA based on the severity of the issue ranging from:; ; Severity 1 (High priority) where we aim to respond within 1 hour and fix within 4 hours 95% of the time,; ; to; ; Severity 4 (Low priority) where we aim to respond within 2 business days and fix within 5 days 95% of the time.; ; Business days are defined as Monday to Friday 0900 to 1700 excluding bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Consultancy £900 per day; Technical Account Manager £900 per day; Cloud Support Engineer £900 per day; Development & Integration £800 per day; Configuration £675 per day; Project Management £675 per day; Training £675 per day; Tester £675 per day; Data Migration £575 per day; Service / Support Analyst £575 per day; Enhanced Support for App Designer £675 per day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training can be delivered either onsite or via electronic means.; ; A training needs analysis is undertaken for all new clients in order to determine the most appropriate method of training for the intended target audience.; ; We also provide detailed end user guides for the application
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be accessed via web portal export facility or via API at any point during the contract. We can also carry out a bulk export on the client's behalf via a support ticket.
• End-of-contract process: There is no additional cost as standard at the end of the contract. The self service features of the product allow customers to export their data themselves at the end of the contract. If a customer has bespoke additional requirements and or bespoke support this will be quoted for based upon their requirements at our standard day rates.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The documentation is written in a clear and concise way to assist users, we can produce the documentation in a large print format to assist those with poor eyesight

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Web Portal uses a responsive design to automatically scale on desktop or mobile devices.; ; Solution also comes with a Native Mobile App runs on any iOS or Android device and includes:; ; Data Validation; Conditional Logic and Workflows; Integration with on-board camera and GPS, Built in Mapping; Fully offline capable - data cached offline and synced online; Barcode, QR code, RFID reading can be enabled and utilised; Tasking and Approvals
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is a browser accessible web portal allowing users to view dashboard reports, review and maintain data records, export data sets and manage configuration settings and administer user accounts and permissions.
• Accessibility standards: None or don’t know
• Description of accessibility: The application is intended for internal use within the organisation and its 3rd party supply chain and is not public facing. The users are able to:; ; Maintain Asset Register; ; Maintain Plant and Vehicle Fleet; ; View, Maintain and Schedule Work Orders within Job Bank; ; Configure Scheduled Maintenance Regimes; ; Define and Configure Inspection and Asset Condition Templates; ; Maintain Meta Data for Maintenance Activities; ; Upload Maintenance Documentation; ; Associate Maintenance Documentation with Work Orders; ; View Dashboard and Reports; ; Import and Export Data; ; Complete Asset Management solution via Mobile App for field workers
• Accessibility testing: Not currently however we intend to investigate opportunities to engage with users of assistive technology to test our products to enable us to identify any issues that they may encounter and from this feedback to determine where we can enhance the product during the course of 2026.
• API: Yes
• What users can and can't do using the API: Secure REST API provides access to all key data objects and operations within the application, enabling a great deal of flexibility for clients to integrate and transfer data between the product and their existing systems. Access to the API is configured according to individual client requirements during the onboarding process.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The web platform is highly configurable and can be adapted to meet the needs of a range of organisation types and contractual measures using the self service features avalable to Super User accounts including:; ; Asset Classes & Types; Asset Attributes; Location Types; Location Attributes; Maintenance Jobs; Fault Classification (FMECA); Defect Classifiication; Inspection Types & Questions; Look Up Tables; ; The Mobile solution has a range of pre-defined maintenance work management forms and functionality. However the solution enables bespoke forms and processes to be digitsed including Workflows, Tasking and Approvals using the highly configurable and flexible platform.; ; Arcspeed also provide a comprehensive on-boarding service in order to ensure that if a client has specific requirements that are not currently included in the product these can be accommodated by accessing the development service we offer as per the published rate card.

Scaling

• Independence of resources: Cloud-based infrastructure, hosted in Azure, is automatically scaled up to accommodate peaks in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users; Monthly transactions; Data storage volumes; Support tickets raised and associated response times
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Our service is entirely hosted in Microsoft Azure - see following links for more detail on data security:; ; https://docs.microsoft.com/en-gb/azure/storage/common/storage-service-encryption; ; https://docs.microsoft.com/en-us/azure/sql-database/transparent-data-encryption-azure-sql
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Via data export facility within web portal to either Excel or CSV format (for data) or native format for documents (eg pdf).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our Azure-based service infrastructure offers 99.995% availability.; ; Our SLA is based on a target 1 hour response time / 4 hour fix time for Severity 1 faults.
• Approach to resilience: Our service is entirely hosted in Microsoft Azure which has a target of 99.995% availability.; ; Our platform supports point in time database recovery and geo-replication of services to alternate data centres.
• Outage reporting: Availability outages are currently reported via automated email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces are restricted to key staff only and restricted by IP to trusted networks only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Cyber Essentials accredited and currently in the process of implementing Cyber Essentials Plus
• Information security policies and processes: Cyber Essentials, details available on request.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management process is fully ITIL compliant and assures that all changes are reviewed for potential security impact prior to approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability and threat management process is disciplined and rigorous and uses a range of industry-standard sources to ensure that potential threats are identified and mitigated in a timely and effective manner.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Our protective monitoring process is pro-active and makes use of industry standard tools including Azure's own built-in monitoring and logging facilities to ensure that compromises are identified and resolved in a timely and effective manner.; Response times are in line with our SLA with all compromises classed as a Severity 1 incident (target 1 hour response / 4 hour fix).
• Incident management type: Undisclosed
• Incident management approach: We have a rigorous incident management process that is fully ITIL compliant.; ; Incidents can be logged via phone, email or online support portal and are managed in our Freshdesk instance, from where users can also access incident reports.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: By arrangement we can offer a free trial of the solution for up to 10 users for 3 months.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 97ca80b7-2a50-44e6-8e2a-03ea34315be5
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glen@arcspeed.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.