TRUSTACK LIMITED

EASY DMARC

Comprehensive email authentication service protecting domains against spoofing and phishing attacks. Features automated DMARC, DKIM, and SPF configuration, real-time monitoring and reporting, and actionable security insights. Improves email deliverability, ensures regulatory compliance, and reduces IT overhead through automation. Includes free installation and ongoing support.

Features

• Automated DMARC, DKIM, and SPF record configuration
• Real-time email authentication monitoring and reporting dashboard
• One-click DNS record setup and management
• Actionable security insights with threat identification alerts
• User-friendly interface accessible to non-technical teams
• Automated updates protecting against new vulnerabilities
• Domain spoofing and phishing attack detection
• Email deliverability tracking and analytics
• Compliance reporting aligned to industry standards
• Free installation and managed domain setup service

Benefits

• Protect your brand reputation from email spoofing attacks
• Improve email deliverability ensuring messages reach recipient inboxes
• Meet regulatory compliance requirements effortlessly with guided setup
• Reduce IT overhead through automated email security management
• Identify and block phishing attempts targeting your domain
• Strengthen security posture against unauthorised email use
• Gain complete visibility into email authentication status
• Scale email security from start-up to enterprise
• Simplify complex email authentication with automation
• Save time eliminating manual DNS record maintenance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.cambers@trustack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

112109257383810

Contact

Phil Cambers
07507771754
phil.cambers@trustack.co.uk

About the service

• Service categories:

  Applications

  Collaborative

  • Email
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Access to domain DNS records for configuration changes
  • Active email domain requiring authentication protection
  • Web browser for accessing EasyDMARC management dashboard
  • Administrator permissions to modify DNS settings
  • Internet connectivity for real-time monitoring and reporting access

User support

• Email or online ticketing support: Yes
• Support response times: We provide tiered support levels to meet varying customer requirements. Standard support queries are responded to within 8 business hours during weekdays (Monday to Friday, 9am to 5pm GMT). Priority support customers receive responses within 4 business hours. Enterprise support packages include 24/7 coverage with responses within 2 hours, including weekends and bank holidays. All support requests are acknowledged immediately via automated confirmation. Critical issues affecting service availability are prioritised and escalated regardless of support tier. Response times may be extended during weekends and bank holidays for Standard and Priority tiers. Bespoke SLAs are available upon request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide tiered support levels to meet varying customer requirements. Standard support queries are responded to within 8 business hours during weekdays (Monday to Friday, 9am to 5pm GMT). Priority support customers receive responses within 4 business hours. Enterprise support packages include 24/7 coverage with responses within 2 hours, including weekends and bank holidays. All support requests are acknowledged immediately via automated confirmation. Critical issues affecting service availability are prioritised and escalated regardless of support tier. Response times may be extended during weekends and bank holidays for Standard and Priority tiers. Bespoke SLAs are available upon request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide comprehensive onboarding support including free managed installation where our team configures your domain's DMARC, DKIM, and SPF records. Online training is available through EasyDMARC Academy, a free self-paced learning platform covering email authentication fundamentals through to advanced configuration. User documentation is accessible via our online help centre and knowledge base, featuring step-by-step guides, FAQs, and best practice resources. The platform includes guided setup wizards with automated DNS record generation. Ongoing customer support is available via email and ticketing. Bespoke onboarding sessions can be arranged for enterprise deployments.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export their data throughout the contract period via the dashboard's reporting features. DMARC aggregate and forensic reports can be downloaded in PDF format for offline retention. Prior to contract end, users should export any required historical reports, alert configurations, and domain settings. DNS records (DMARC, DKIM, SPF) remain within the customer's own DNS infrastructure and are unaffected by contract termination. Upon contract end, access to the EasyDMARC platform and historical reporting data will cease. We recommend users export all required data at least 30 days before contract expiry. Our support team can assist with data extraction requests during the notice period.
• End-of-contract process: At contract end, users will receive advance notification of the upcoming expiry date. Users retain full access to the platform until the contract end date to export any required reports and data. Following contract termination, access to the EasyDMARC dashboard and historical reporting data will be disabled. DNS records (DMARC, DKIM, SPF) configured within the customer's own DNS infrastructure remain in place and continue to function, though monitoring and reporting will cease. Customers can choose to renew, allowing uninterrupted service continuation. No physical equipment or software requires removal as the service is entirely cloud-based.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Available on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: EasyDMARC provides a RESTful API enabling programmatic management of domains, users, and email authentication policies. The API supports integration with professional services automation (PSA) platforms including ConnectWise and HaloPSA, SIEM platforms such as Splunk, and cyber protection solutions like Acronis Cyber Protect. API authentication uses secure tokens with configurable permissions. Key functionality includes domain CRUD operations, DMARC/SPF/DKIM record management, aggregate and forensic report retrieval, alert configuration, and audit log access. The API enables automated customer onboarding, real-time monitoring data export, and ticketing system integration for alert management. SCIM provisioning is supported for user management and single sign-on configuration.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed via a web-based dashboard compatible with modern browsers including Chrome, Firefox, Safari, and Edge. The interface features clear navigation, readable fonts, and logical page structure. Users can navigate primary functions using keyboard controls. The dashboard displays data in tabular formats with sortable columns and provides visual status indicators with accompanying text labels. PDF reports can be exported for offline review. Current limitations include: the platform has not been independently audited against WCAG standards, and some complex data visualisations may have limited screen reader compatibility. We are committed to improving accessibility based on user feedback.
• Accessibility testing: Available on request
• API: Yes
• What users can and can't do using the API: Service Setup via API:; Users can authenticate using organisation API keys generated from the EasyDMARC dashboard. The API enables automated domain provisioning, customer onboarding, and integration with third-party platforms including ConnectWise PSA, HaloPSA, Acronis Cyber Protect, and Splunk SIEM. SCIM provisioning supports automated user management and single sign-on configuration.; Changes via API:; Users can programmatically manage domains, including adding, verifying, and grouping domains. The API supports alert configuration, customer mapping between platforms, and exporting DMARC aggregate and forensic reports. Audit log data can be retrieved for compliance monitoring. Alerts can be forwarded automatically to ticketing systems for incident management.; Limitations:; Direct DNS record modifications require access to the domain's DNS hosting provider; the API manages EasyDMARC platform settings but cannot directly update external DNS zones. Full API access may be restricted to MSP and enterprise subscription tiers. Bulk operations are subject to rate limiting. White-label reporting customisation is not currently available via API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise various aspects of the service including:; ; Custom alert configurations (specifying metrics to monitor and notification thresholds); DMARC policy settings (none, quarantine, reject); Domain grouping and organisation structure; User permissions and access controls; Report preferences and notification settings; SPF record management via EasySPF; Integration configurations with third-party platforms

Scaling

• Independence of resources: The service operates on a multi-tenant cloud architecture with logical separation between customer environments. Each customer's data and configurations are isolated within dedicated account boundaries. The platform employs auto-scaling infrastructure to dynamically allocate resources based on demand, preventing individual usage spikes from impacting other users. Rate limiting controls prevent any single account from consuming disproportionate system resources. DMARC report processing is queued and distributed across multiple processing nodes to balance load. The platform is hosted on enterprise-grade cloud infrastructure with redundant capacity to handle peak demand periods. Service performance is continuously monitored with automated alerts for capacity management.

Analytics

• Service usage metrics: Yes
• Metrics types: DMARC aggregate report data (email volumes, authentication pass/fail rates); Sending source identification and classification; SPF/DKIM/DMARC alignment statistics; Domain authentication status; Threat and anomaly detection alerts; Email deliverability tracking; Blacklist monitoring for domains and IP addresses
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: EASY DMARC

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export data directly from the EasyDMARC dashboard. DMARC aggregate and forensic reports can be downloaded in PDF format, filtered by date range, domain, and sending source. Users with API access can retrieve report data programmatically for integration with SIEM platforms or internal systems. Alert history and configuration settings can be exported for compliance documentation. DNS record configurations (DMARC, DKIM, SPF) can be copied from the platform interface. All data exports should be completed prior to contract end as access to historical reporting ceases upon termination. Our support team can assist with bulk data extraction requests during the notice period.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Available on request
• Approach to resilience: The service is hosted on enterprise-grade cloud infrastructure utilising SOC 2 audited/compliant data centres. Data centres employ strict physical security controls including RFID badges, biometrics, video surveillance, motion detection, and access logging.; Network security includes enterprise-grade firewall, IDS/IPS systems, and network segmentation. The network is protected against DDoS attacks and other common network threats. Intrusion detection monitors host-based signals on individual devices and network-based signals from monitoring points within servers.; Data is protected with AES-256 encryption at rest and TLS 1.3 encryption in transit.; Detailed information regarding multi-site redundancy, failover procedures, backup frequency, and recovery time objectives is available on request.
• Outage reporting: Available on request

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces follows the principle of least privilege with role-based access control. Permissions are granted only to allow performance of specific job functions.; Access to production environments is restricted to authorised IP addresses and requires key authentication on all endpoints. SAML/SSO integration is available for centralised identity management, with SCIM provisioning supporting automated user lifecycle management.; Support channels authenticate users against their account credentials before providing account-specific assistance. Audit logging tracks all user activity and configuration changes within the platform.; Detailed access control policies and support authentication procedures available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: EasyDMARC performs an annual SSAE-18 SOC 2 Type 2 audit.
• Information security policies and processes: Based on verified information:; ; EasyDMARC maintains comprehensive information security policies aligned with SOC 2 Type 2 requirements, audited annually under SSAE-18 standards.; Access Management follows the principle of least privilege with role-based access control. Permissions are granted only to allow performance of specific job functions, with data classification ensuring appropriate access levels.; Device Security requires all company devices to be hardened to highest security standards, utilise full-disk encryption, and have antivirus software installed.; Network Security is protected by enterprise-grade firewall and IDS/IPS systems with network segmentation. Regular vulnerability scanning is conducted with documented remediation processes.; Data Security leverages data classification to ensure data is secured properly and only authorised personnel have access. Encryption adheres to NIST standards.; Threat detection, logging, and alerting systems notify on-call teams about potential incidents. A Bug Bounty programme enables ethical hackers to identify vulnerabilities proactively.; Privacy by design principles are incorporated into the software development lifecycle.; The platform complies with GDPR and CCPA regulations.; Detailed reporting structures and policy enforcement mechanisms are available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management processes are aligned with SOC 2 Type 2 requirements, audited annually under SSAE-18 standards.; All production changes follow formal change control procedures including security impact assessment, approval, testing, and documentation. Access to production environments is restricted to authorised IP addresses with key authentication.; Audit logging tracks user activity, configuration changes, and system events. Threat detection and alerting systems provide continuous monitoring. Software development follows privacy by design principles with security integrated throughout the development lifecycle.; Detailed component tracking and change approval workflows available on request.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: EasyDMARC's SOC 2 Type 2 certification under SSAE-18 includes vulnerability management controls. They also operate a Bug Bounty programme and conduct routine network vulnerability scanning with documented remediation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: EasyDMARC's SOC 2 Type 2 certification under SSAE-18 includes protective monitoring controls. Their intrusion detection mechanisms monitor host-based and network-based signals, with threat detection, logging, and alerting systems notifying on-call teams of potential incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management processes are aligned with SOC 2 Type 2 requirements under SSAE-18 standards.; Pre-defined processes exist for common security events including authentication failures, configuration changes, and potential threats. Threat detection, logging, and alerting systems continuously monitor for incidents and notify on-call teams for immediate response.; Users report incidents via email support and ticketing system. Critical issues are escalated to technical teams for priority resolution.; Incident reports are provided to affected customers detailing the nature of the incident, impact assessment, remediation actions taken, and preventive measures implemented.; Detailed incident response procedures and escalation matrices available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.5%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Approachable Certification
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: This scope covers information security within TruStack Ltd.’s internal operations. It includes systems and software owned and managed by TruStack, as well as third-party SaaS used for internal business purposes. The scope encompasses:; ; Cyber security for the protection of internal systems and data; ; Cloud hosting and supporting infrastructure used internally; ; Internal disaster recovery and business continuity measures; ; Secure management of digital connectivity and unified communications; ; All of the above is delivered in accordance with the Statement of Applicability v3.0.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 8911d5dd-7bfd-4ad7-861a-fe0aed683b52
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Df751add-d7c7-4492-9598-01594dfd7122
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.cambers@trustack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.