SOFTCAT PLC

Sysaid ITSM

Cloud-based IT Service Management (ITSM) platform that centralises and streamlines how organisations handle IT incidents, service requests, changes and assets. It includes Generative AI (SysAid Copilot) to provide conversational self-service, ticket summarisation and intelligent routing, and Agentic AI (SysAid AI Agents built with AI Builder) to safely automate actions

Features

• Centralised ITSM service desk for incidents, requests, changes, problems, assets.
• Generative AI Copilot for ticket summarisation, insights, and conversational assistance.
• Agentic AI workflows automate ticket actions, updates, notifications, and integrations.
• Self-service portal and knowledge base for end users and technicians.
• Real-time dashboards SLA reporting for performance, trends, and compliance monitoring.
• CMDB and asset management with relationships, dependencies, and impact analysis.
• Low-code automation rules for routing, approvals, escalations, and lifecycle management.
• Native email integration for automatic ticket creation, updates, and notifications.
• Secure SaaS platform with SSO, role-based access control, auditing.
• Open APIs and integrations with IT tools, monitoring, directories

Benefits

• Resolve incidents faster by automating routing, updates, and repetitive tasks
• Improve service visibility with real-time dashboards, SLA tracking, and reporting.
• Empower users through self-service portal, knowledge articles, and AI assistance.
• Reduce manual workload for IT teams using agentic AI-driven automation.
• Standardise processes with configurable workflows for requests, changes, and approvals.
• Increase accuracy by centralising assets, CMDB data, and service relationships.
• Enhance collaboration using integrated email, notifications, platform integrations.
• Support compliance using auditable records, role-based access, and policy enforcement.
• Accelerate onboarding with templates, automation rules, and reusable configuration patterns.
• Enable continuous improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

112435220043722

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
  • IT service management

  IT automation and configuration management

  • Workload management
  • Datacentre system and application control
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: SysAid is provided as a multi-tenant SaaS service, so customers must align to our standard supported browsers, authentication options, and integration methods. Platform changes, security patches, and upgrades are performed centrally and may involve brief, scheduled maintenance windows, always communicated in advance.. Certain advanced capabilities or integrations may require configuration assistance from SysAid or the customer's IT.
• System requirements:
  • Modern supported browser
  • Reliable internet connection and routing
  • Corporate email service supporting SMTP and POP3, IMAP, or Office365
  • Optional identity provider supporting SAML 2.0 or OpenID Connect protocols
  • User workstations with supported OS, antivirus, and corporate security controls.
  • Customer backup processes for exported data and connected downstream systems.
  • Directory service such as Microsoft Entra ID or compatible LDAP
  • Administrator rights in email, directory, collaboration platforms to configure integrations.
  • Allow cookies, JavaScript, and pop ups for SysAid web application.
  • Customer EDR, firewalls, proxies configured to permit outbound SysAid traffic.

User support

• Email or online ticketing support: Yes
• Support response times: Response times depend on the customer’s SLA level and ticket priority, ranging from within 30 minutes (Gold VIP, Priority 1) to within 8 hours (Bronze, requests). SysAid commits to meeting these response times for 95% of tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Testing Internally.
• Onsite support: Yes, at extra cost
• Support levels: SysAid offers four support levels—Bronze, Silver, Gold, and Gold VIP—with increasing response times and support channels. Higher tiers add features such as direct email support, live chat, callbacks, escalation options, and dedicated senior engineers, while Gold VIP provides the fastest responses and 24/7 support. The support levels are offered free, scaling with contract size. A technical Account manager is offered at a fee.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: SysAid onboarding follows a structured, phased implementation approach designed to ensure rapid value and long-term success.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Available on request
• End-of-contract data extraction: Users can extract their data at contract end by exporting data directly from the SysAid platform
• End-of-contract process: At the end of the contract, customers retain the ability to export their data from SysAid...
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Scanning capabilities available in the mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SysAid provides a service interface in the form of its web-based Self-Service Portal, where users can submit tickets, track status, access knowledge articles, and communicate with support.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: SysAid ITSM was assessed against WCAG criteria levels A+AA (and its equivalent criteria of Revised Section 508 standards and EN 301 549 Accessibility requirements). SysAid ITSM partially supports the criteria as specified per criteria in the report.
• API: Yes
• What users can and can't do using the API: SysAid provides a RESTful API that allows users to set up and manage integrations with their SysAid environment.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The full platform is customizable. Users can extensively customize SysAid to fit their workflows and needs.

Scaling

• Independence of resources: We run SysAid Cloud on AWS multi-AZ, multi-region infrastructure with elastic capacity on the web, database and caching tiers. Load balancers distribute traffic across multiple application servers, and autoscaling policies add capacity during spikes. We separate human and agent traffic, apply API throttling and rate limits, and size Aurora and Redis clusters with headroom based on continuous monitoring, capacity planning and periodic load testing. At the infrastructure layer, AWS Nitro hypervisor and network isolation reduce “noisy neighbour” effects, so one customer’s heavy usage does not materially degrade performance for others.

Analytics

• Service usage metrics: Yes
• Metrics types: Infrastructure metrics: Monitoring/Historical view of cloud infrastructure health
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: SysAid

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Customer data at rest is encrypted with AES-256 across databases, file/object storage, backups, logs and analytics stores, with keys managed and rotated via AWS KMS under strict IAM controls. Data is logically segregated per tenant, with optional dedicated tenancy. Physical access controls are provided by AWS data centers certified to ISO 27001, SOC 1 / SOC 2 / SSAE-18 and CSA STAR / CCM v4.0.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract their data at contract end by exporting data directly from the SysAid platform...
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX / SQL / DB
• Data import formats:
  • CSV
  • Other
• Other data import formats: DB Format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability for SysAid Cloud, measured as Monthly Uptime Percentage, excluding scheduled maintenance and other admissible downtime such as issues with third party services or customer networks.; ; Scheduled maintenance is rare, announced at least 5 days in advance, and capped at up to 9 hours per year, with live transparency via our public status page at status.sysaid.com.
• Approach to resilience: SysAid Cloud is architected on Amazon Web Services (AWS) for high resilience. Each production instance is deployed across multiple Availability Zones in a region, with redundant application servers, load balancers, Aurora database nodes, cache clusters, and shared storage so no single component or datacentre failure becomes a single point of failure. ; ; Data is continuously replicated between AZs and backed up to S3 with daily backups and point-in-time recovery. The Disaster Recovery plan is tested periodically to verify that environments can be restored and traffic failed over within defined RPO/RTO targets.; ; At a broader level, SysAid operates multi-region deployments (for example US and EU), so a regional outage can be mitigated by shifting workloads to an unaffected region as part of our Business Continuity Plan.; ; AWS data centres themselves provide resilient physical infrastructure, including redundant power, cooling, and network, certified against ISO 27001 and SOC 2, supporting the NCSC “asset protection and resilience” principle.
• Outage reporting: We use several channels to report outages and keep customers in the loop:; • Public status dashboard; All cloud availability, incidents, and maintenance are published on our public status page at status.sysaid.com, where you can see current status and recent history for each region/instance. ; • Subscriptions and email alerts; Customers can subscribe to their specific instance on the status page to receive real-time email notifications for incidents and maintenance events. In addition, for significant incidents we also send direct customer communications via email through our Customer Care and Customer Success channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using layered controls:; ; Management interfaces (cloud / admin):; Access to cloud management consoles and servers is limited to a small set of authorised ops, support and development staff on a strict need-to-know basis, enforced via central SSO, MFA, role-based profiles and network restrictions (VPN / approved IP ranges and key-based authentication). Access is revoked when no longer required, all logins are logged and reviewed, and privileged roles are periodically recertified.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We operate under a formal Information Security Management System built on ISO/IEC 27001, extended with ISO 27017 and 27018, and audited annually alongside our SOC 2 Type II report.; ; Our Information Security Policy defines governance for all environments and departments and adopts ISO 27001 as the baseline standard. It is supported by topic policies and procedures for risk assessment, HR security and screening, security awareness, asset management, access control, cryptography, physical security, operations, supplier management, secure SDLC, incident management, and business continuity.; ; Security is led by the CISO, who is formally appointed, owns implementation of the policy, runs the information security work plan, conducts risk assessments, manages incidents, and chairs the security steering committee. A cross-organizational risk register and treatment plan are maintained and reviewed through this committee, which meets regularly and feeds into the annual work plan.; ; Policies are reviewed and re-approved at least annually and are available to all employees. Compliance is enforced through mandatory training, documented procedures, internal and external audits, and defined disciplinary processes for policy violations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration items for SysAid Cloud (infrastructure, applications, integrations and customer environments) are tracked in central inventories and CMDBs, backed by version control and IaC templates, from provisioning through decommissioning. Approved baselines and every production change are recorded in a dedicated CAB repository including date, owner, business and security impact, fallback plan and evidence. Changes follow a formal process with segregation of duties, peer review, testing in non-production, and weekly CAB approval. Security impact is assessed using our ISO 27001 / CSA CCM aligned change policy, with CISO review for changes affecting sensitive or personal data.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a formal, risk based Vulnerability Management program for cloud and corporate environments. Potential threats are identified via automated infrastructure and application scans, dependency and SCA checks, SAST and DAST, EDR telemetry, configuration reviews, penetration tests, cloud and vendor advisories, responsible disclosure, and post incident reviews. ; ; Severity is based on CVSS plus exposure group and business impact. Critical issues on high exposure systems are handled as emergency changes, High within 30 days, Medium and Low in planned cycles according to risk and any stricter contractual SLAs.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We run continuous, layered monitoring across cloud, network, endpoints, and the SysAid app. Logs from AWS (CloudTrail, GuardDuty, Network Firewall), WAF, VPN, EDR (SentinelOne), email security (Ironscales), and application/audit logs are streamed into a central SIEM and checked against correlation rules and anomaly detection to spot potential compromises or policy violations. ; ; High-severity alerts automatically page the on-call security engineer, who isolates affected assets and triggers the incident response playbook. Critical events are handled immediately, with suspicious access reviewed within hours and customer / regulatory notifications executed within defined timelines.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We run a formal, NIST 800-61 / ISO 27035-aligned incident response process with documented playbooks for common events such as cloud compromise, data breach, major outage and phishing; these are executed via a Major Incident workflow in SysAid ITSM.; ; Users report incidents through SysAid Customer Care (portal, phone, chat, “panic button”), or via dedicated security/vulnerability channels, which create tracked tickets classified by urgency and impact. We notify affected customers within defined SLAs, provide evidence on request, and issue written root-cause reports within 10 business days for significant incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.