AKITA SYSTEMS LIMITED

Microsoft Dynamics 365 Migration Services

Akita’s Microsoft Dynamics 365 migration services assist transition from legacy or third-party CRM/ERP systems to modern Dynamics 365 setups. Includes assessment, secure data transfer, workflow optimisation, user training and post-go-live support to minimise disruption and improve performance.

Features

• Structured Micrsoft Dynamics 365 migration planning
• Data auditing and cleansing
• Legacy Microsoft CRM and ERP system migrations
• Third-party CRM and ERP system migration support
• Microsoft Access database to CRM migrations
• Configuration and customisation alignment
• Post go-live hypercare
• User training and enablement

Benefits

• Reduced migration risk
• Minimal business disruption
• Improved data accuracy
• Faster time to value
• Modern, scalable Microsoft Dynamics 365 platform
• Stronger user adoption
• Improved operational efficiency
• Future-ready system architecture
• Clear visibility across business data
• Confidence in long-term performance

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

113026233801999

Contact

Akita
0330 058 8000
info@akita.co.uk

About the service

• Service categories:

  Cloud Support Services

  Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

• Service constraints: Services are conducted remotely. Onsite requirements will incurr additional costs.

User support

• Email or online ticketing support: Yes
• Support response times: Support is provided during standard business hours, Monday to Friday, 9am to 5pm. Out-of-hours and weekend support is available for contracted customers during migration activity and post-go-live hypercare, with response times based on incident severity and agreed support arrangements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: N/A

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£1,100.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau (UKAS accredited)
• ISO/IEC 27001 accreditation date: Friday 18 January 2019
• What the ISO/IEC 27001 doesn’t cover: The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau (UKAS accredited)
• ISO 9001 accreditation date: Saturday 31 December 2016
• What the ISO 9001 doesn’t cover: The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 56073cca-376a-486b-a991-0f76b99f23b2
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Cc55b424-1c83-4f89-8550-44e6b24ec430
• Other security certifications: No

Social value

• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.