RESOURCE4U LTD

Business Intelligence Dashboards (Microsoft Power BI)

A dedicated cloud-hosted Business Intelligence service with advanced analytics and data visualisation capabilities, enabling widespread distribution of content without individual licenses, ensuring consistent performance and dedicated hardware managed by Microsoft.

Features

• Advanced analytics capabilities.
• Widespread content distribution without individual licenses.
• Consistent performance.
• Auto-refresh data up to 48 times a day.
• Large datasets support above 10 GB.
• Deployment pipelines for development stages.
• Paginated reports.
• AI and ML integration.
• Advanced dataflow and storage options.

Benefits

• Accelerated decision-making processes.
• Enhanced collaboration and sharing capabilities.
• Ability to store and analyse large scale data.
• Simplified data management.
• More frequent data refreshes.
• Low-code data marts for self-service.
• Improved performance with dedicated resources.
• Unlocking big data potential.
• Simplified access to Microsoft Fabric workloads.
• Autoscale to handle overage spikes.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@resource4u.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

116176885413232

Contact

Peter Smith
02030026340
info@resource4u.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: The success of the cloud-hosted Power BI solution will depend on data availability -- any obstacles to accessing data (such as traditional on-premise only databases) will impact the complexity and robustness of the overall solution.
• System requirements:
  • Power BI Premium Capacity Licensing
  • Azure AD for identity and access management
  • Cloud-connected Data Sources.
  • Development requires Windows 11 OS.

User support

• Email or online ticketing support: Yes
• Support response times: Critical Incident: 1 hr response time, then regular updates till resolution. Medium Risk Incident: 3 hours response time, then regular updates till resolution General Support: Within 24 hours, Monday to Friday. Weekend service can be provided at additional cost on case by case basis
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1st Line Support: Resolves requests, problems and educates users’ around non-complex requirements. This is where all incidents and requests begin. The issue is recorded, and the basic review or troubleshooting is performed. Support requests are acknowledged within 2 hours and aimed to be resolved within 4 hours during support hours. If the request cannot be resolved within the timeframe due to complexity, it is elevated to 2nd line support. 2nd to 4th Line Support: 2nd line support requests are elevated where 1st line support was unable to resolve the issue or offer satisfactory guidance on the request. 2nd, 3rd and 4th line support is performed with combination of on-site and remote assistance as complex support using specialist staff appropriately. Regular updates are communicated to the requester until resolution is provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: By offering diverse support options to aid users in getting started efficiently. Users access online training resources like videos and webinars, while detailed user documentation serves as a reference. Optional onsite training is available for personalized guidance. Our responsive support team assists promptly via email, phone, or chat.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Use built-in data export tools provided by the platform. Access data programmatically through APIs, suitable for complex or large
• End-of-contract process: Off Boarding scope via statement of works based on complexity and volumes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices can be used to consume BI content only.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Via Internet Browser
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Internal user testing for color blindness carried out to support assistive technology check.
• API: Yes
• What users can and can't do using the API: Users can make use Microsoft Graph REST APIs to provision, administer and manage the platform and its services and content, as well as make changes to and interact with the data and dashboard content already available and published. The API is used through an Azure Active Directory (Azure AD) app registration and can be accessed using the Azure AD (v1.0; ADAL) or the Microsoft identity platform (v2.0; MSAL) endpoints.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Business Intelligence solutions are developed as bespoke to end user requirement and can be customised by supplier and client.

Scaling

• Independence of resources: By Following Systematic Request Management via predefined escalation protocols.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time Statistics of Business Intelligence Dashboards and Data Flows.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export data through built-in options, download buttons/links, or API access. Built-in options are commonly found in account or data management settings. Download buttons or links may be provided in user interfaces. API access enables programmatically retrieving data. Third-party tools or integrations can offer additional export options. Data requests may be necessary for sensitive data, complying with privacy laws
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Microsoft typically provides service level agreements (SLAs) for the availability of their various products and services, such as Microsoft Azure, Office 365, and other cloud-based offerings. These SLAs often specify the level of uptime guaranteed for the service, typically expressed as a percentage over a given period (e.g., 99.9% uptime per month). If Microsoft fails to meet the guaranteed level of availability, they may offer service credits or refunds to affected customers as compensation, as outlined in their SLA terms and conditions. The process for requesting refunds or service credits typically involves users submitting a claim to Microsoft, providing details of the outage or downtime experienced and demonstrating that the SLA was not met. Microsoft then evaluates the claim against the terms of the SLA and may issue refunds or credits accordingly. For specific information on Microsoft's SLAs and refund processes, users should refer to the SLA documentation provided by Microsoft for the particular service they are using.
• Approach to resilience: Microsoft cloud hosting designs its services with robust resilience in mind. Strategies include redundancy at various levels, such as hardware, data centers, and networking components, to mitigate the impact of failures. Critical data and services are geo-replicated across multiple regions for continuity in the face of regional outages. Load balancing optimises performance by evenly distributing traffic, while automatic failover mechanisms seamlessly switch to backup systems during disruptions. Regular data backups ensure data integrity and facilitate recovery. Strong security measures, including encryption and continuous monitoring, safeguard against cyber threats. Comprehensive disaster recovery plans enable swift service restoration in emergencies. Through these measures, Microsoft ensures highly available, reliable, and secure services for its users.
• Outage reporting: Our service promptly reports outages through various channels: Dashboard: We maintain dashboard showing real-time service status and ongoing incidents or outages. Users can visit to stay informed. API Access: An API allows users to programmatically access outage information and status updates. This enables integration with third-party monitoring tools or custom applications for automated monitoring. Email Alerts: Users can subscribe to email alerts for notifications about service outages, incidents, or maintenance. These updates provide timely information directly to their inbox. These reporting mechanisms ensure transparency, keeping users informed about any incidents that may affect their usage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Geo-Location restrictions, IP Ranges including Azure Identity authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At our organisation, information security is paramount. We are dedicated to safeguarding the confidentiality, integrity, and availability of all data entrusted to us. To achieve this, we have implemented robust policies and processes: "Data Confidentiality": We ensure that user interactions and data remain confidential, accessible only to authorised personnel. "Data Integrity": We maintain the accuracy and completeness of data throughout its lifecycle, preventing unauthorised alterations. Access Control: Access to sensitive information is strictly controlled, limiting it to authorised individuals or processes. "Encryption": We employ encryption techniques to protect data during transmission and storage, safeguarding against unauthorised access. "Vulnerability Management": Regular assessments and proactive measures are taken to identify and mitigate potential security vulnerabilities. "Incident Response": We have established procedures to promptly detect, respond to, and recover from security incidents, minimising disruption and ensuring swift resolution. "User Authentication": Strong authentication mechanisms verify the identity of users accessing our systems, enhancing security. "Regulatory Compliance": We adhere to relevant data protection regulations and industry standards, ensuring legal compliance and maintaining trust. This policy underscores our unwavering commitment to information security, ensuring a secure environment for our users and stakeholders.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Systematic configuration and change management processes with audit log
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Systematic vulnerability management via automated alerts, escalation with regular patch management by engineering team.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular monitoring of solutions access, geo locations including Azure identity access controls. Incidents are responded as per SLA
• Incident management type: Supplier-defined controls
• Incident management approach: Users commonly report incidents through designated channels such as help desks, online portals, or dedicated reporting tools. Incident reports are provided through various means, including email notifications, online dashboards, or regular status updates, detailing incident details, actions taken, and resolutions achieved for transparency and accountability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: PowerBI Desktop ahead of Cloud Hosting

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 43c7a904-66f7-4964-b089-973e5238c450
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@resource4u.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.