TEAM

Sigma Energy Management Software

TEAM Sigma Software as a Service. Sigma Sustainability and Energy Management software enables recording of utility bills (EDI/paper), meter, waste and transport data plus related building data to validate bills, analyse and report on costs, consumption and emissions from individual meters to entire estates. Provides advanced and flexible reporting capabilities.

Features

• Central utilities database storing cost and consumption in one place
• Automated Industry leading Bill Validation Tools (EDI & Paper)
• Automated loading of periodic (Half hourly) data from any source
• Manages utilities, transport and waste data to GHG Scopes 1,2&3
• Reporting of cost, consumption and emissions at all levels
• Reporting of cost, consumption and emissions at all levels
• Ability to create your own reports and dashboards
• Full API enabling integration with Third Party applications
• Data monitoring tools to manage gaps, overdue and unexpected data
• Tenant Billing

Benefits

• Save money by maximising cost recovery opportunities from billing errors
• Save time through extensive system automation
• Drive down energy costs through better understanding of your usage
• Meet compliance obligations by reporting through a common utilities database
• Save time and effort through automated links to Accounts systems
• Make life easier by working from anywhere
• Effective collaboration through sharing information across multiple parties
• Efficient working through guaranteed system availability and SLA's
• IT Reassurance through automated backups and seamless upgrades
• Data security assurance through Cyber Essentials Plus and ISO27001

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@teamenergy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

118421300556081

Contact

Pete Morrell
07739575869
Enquiries@teamenergy.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Multivalue Database Management Systems

  Database administration and development

  • Database Administration

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Dynamic Data Movement Software
  • Data Quality Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Sigma can be added to TEAM Carbon Reporting Software to enable sharing of data between the two systems. Although two separate systems which can each operate on their own, API capabilities in both enables seamless sharing of key data.
• Cloud deployment model: Public cloud
• Service constraints: You will need access to the Internet, and a minimum 2Mbit broadband Internet connection, to be able to use the service.; ; Planned maintenance will be advised in advance, giving notice by email and through notices placed on the Customer Help Centre portal.; ; Emergency maintenance will be advised by email as required, with updates provided via the Customer Help Centre Portal.
• System requirements:
  • Access to Sigma is via any supported web browser
  • No additional software or firewall permissions are required
  • Access is via a publicly available URL
  • A minimum 2Mbit internet broadband connection

User support

• Email or online ticketing support: Yes
• Support response times: Support Helpdesk operates 8am to 6pm Monday to Fridays (excl Bank Holidays). All calls or emails received undergo triage and are categorised by severity into Critical, Serious & Normal. ; ; First response is within 1 hr (Critical) 3hrs (Serious) and 6 hrs (Normal); ; Target resolution is within 1 day (Critical), 3 days (Serious) and 10 days (Normal); ; We have stated SLA's, per category of severity, for a) implementation of a workaround, b) notification of problem resolution timescale and c) problem resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Helpdesk: Available between 8am to 6pm Monday to Friday (excluding Public Holidays) manned by specialist staff.; ; Sigma provides users with on page help and a natural language search online support manual including 16 pre-record video training sessions.; ; Hosted Support: A fully secure hosted service is provided, supported by specialist IT team. Includes regular backups, DR and IT support.; ; All above costs are included within SaaS fees; ; Sigma is supported by a series of training courses:; ; The Sigma New User training programme is designed to get your workforce up and running with Sigma software.; We offer a number of predefined and bespoke training packages to help you get the most out of Sigma software; Pricing for training courses is shown in the Pricing Schedule
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We are a service partners and not just a software provider and have a range of professional services to support our customers:; ; New Customer Onboarding; Implementation Design; Implementation Configuration; Automated Import Configuration; Historical Data Import; Utility Bill Payment Interface File Design & Configuration; Internet of Things (IoT) Configuration; Report & Dashboard Configuration; API Implementation support; BI Tool Implementation and Configuration; Training; We provide an on-boarding consultancy service aimed at understanding our customers estate and reporting requirements. We then use that to help design the optimum database structure, which may then be built by the customer or by TEAM staff as required. This is all managed by our dedicated Customer Success team, who oversee on-boarding until handover. At that point, our Support Help Desk team provide application support going forward. Training is available on site from our dedicated software Trainer and also through various online resources e.g. the Sigma Online User Manual.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • MS Word
  • MS Powerpoint
  • MS Excel
• End-of-contract data extraction: TEAM will provide users with a complete set of data in easily readable csv file format at the end of any contract. This is a standard service included with all SaaS contracts.; ; Users can, at any time, use the data export and reporting facilities within Sigma to pull out their own data sets if required.
• End-of-contract process: End-of-contract process; Upon giving notice of the end of a contract, an off-boarding plan will be put in place.; This will include any specific off-boarding obligations agreed as part of the contract and will always include the provision of a complete set of data.; Within 30 days following the termination of the Agreement, and following receipt of any outstanding Charges, the Provider will securely send to the Customer, by an agreed method, a series of CSV files of Customer data held on the Sigma Cloud database on the Termination date. The Customer data will be provided in the standard TEAM export format (copy of which is available upon demand). For the avoidance of doubt the Provider will not be obliged to adhere to bespoke extract formats or the population of additional 3rd party spreadsheets without prior agreement and additional Charges will apply
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Sigma supports full API connectivity. The suite of APIs provide access to the data held within the system, supporting unlimited data integration options and the ability to embed the system within a wider corporate landscape. The APIs can support Create, Read, Update and Delete actions on the data according to the permissions which have been applied.; ; A “Sync” API allows external system to be synchronised with Sigma as needed, ensuring any changes to the data within Sigma (e.g. new consumption) can be picked up and dealt with by the external system.; The system can collect data from API end points. ; ; These connections can be setup by Advanced users’ themselves in the system.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The software is available as a core system plus optional extensions.; ; Core System:; ; Energy Carbon Management; Monitoring and Targeting (M&T); Data Collection and Management; Virtual (Calculated) Meters; Forecasting and Budgeting; Project Tracking; Near Real Time Energy Analysis; Business Intelligence (BI) Integration Options; Configurable Alarms; Meter Data Exchange; Benchmarking; API Connectivity; Audit and Event Logging; Renewals Generation; ; Sigma Extensions:; Utility Bill Validation and Cost Recovery; - Automated Bulk Bill Import EDI, CSV, Manual Bill Entry; - Query Management; - Bill Charge Line Reporting; - Premise Level Billing; - Accruals; Network Charge Bill Validation; Sigma Mobile App; Excel Integration; Weather Meter Data; Internet of Things (IoT); Handling of EDI or other electronic billing; Facility to create files for loading bills etc into Accounts systems; Tenant Billing Module; Sigma can be branded according to your company's corporate image, including your own logo and software banner, as well as applying logos to report outputs generated by the platform.

Scaling

• Independence of resources: Our Cloud based strategy enables us to access more servers to help us grow and meet customer demand. We utilise the power of the latest Sigma software, which uses a scalable system that enables additional server resources to be added on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: User access is recorded on a user summary screen, showing date and time of when last logged in; System availability is recorded and available on Support web pages; Service Availability,; Rolling 12-month annual performance,; and where the service forms part of a wider Bureau service:; Customer Communication Performance Summary.; Database Health Checks,; Potential and Realised Savings,; Active Supply Points,; Bill Processing SLAs,; Report Production SLAs,; KPI Overview,; Outstanding Recovery Queries,; Recovery Query Categories,; Closed Recovery Queries,; Missing Bill Analysis,; Missing Read Analysis,
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: MRI Energy

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Through a comprehensive data export facility using templates. Can be manual export or scheduled; Reports or dashboards can be exported as MS Excel or PDF. ; Export of tabular data in MS Excel or CSV.; Comprehensive REST API capability ; BI tools interface e.g. Power BI
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MS Excel
  • REST API
  • PDF
  • To print
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • EDI (Tradacoms FF26 v3)
  • Multiple Supplier CSV billing formats
  • Multiple Supplier CSV meter data formats
  • IoT - HTTP Post (in JSON, XML or CSV format)
  • External API Endpoints
  • Modbus TCP/IP
  • Obix Enabled System
  • OPC DA/HAD

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability; During Supported Hours (Mon - Fri 08:00 to 18:00) 99.9%; Last rolling 12 months was at 100%.; ; TEAM will make commercially reasonable efforts to make the Sigma Services is available 99.9% excluding any expected downtime from Upgrades or OS patch deployment, provided TEAM has used reasonable endeavours to give the customers at least 5 Business Day’s advance notice.; ; Incident & Problem Management; Categorised into Critical, Serious and Normal priorities, the times against each reflect the following:; Acknowledgement time/Response Time/ Resolution Target time; ; • Critical – 20mins/1hr/8hrs(one day) (production system is significantly impaired with core functionality essentially unavailable. Users day to day use of software severely impacted, with no available workaround); ; • Serious – 20mins/3 hrs/3 days (core processes running but other functionality significantly impaired. Users day to day use of software severely impacted, with no reasonably acceptable workaround); ; • Normal – 20mins/6 hrs/10 days (An area of core functionality is generating issues but is not preventing the user from performing day to day use of the software. A workaround may be available.); ; There are no service credits unless specifically agreed with the customer.
• Approach to resilience: The Sigma service is hosted at Microsoft Azure, United Kingdom.; ; The Sigma technical infrastructure is provided by Microsoft Azure - https://learn.microsoft.com/en-us/azure/security/fundamentals/overview.; ; The Sigma data centre used is maintained to ISO 27001 throughout the contract and any data retention period; ; Tier 3 UK based data centre complying with key industry standards, such as ISO/IEC 27001:2022 and NIST SP 800-53, for security and reliability. ; ; The data centre is hardened against physical intrusion, and server room access is limited to certified Microsoft Azure employees only. 24/7 manned security and CCTV is also in operation.; ; Full details available on request
• Outage reporting: Via email alerts and updates on our Help Desk Portal.; ; Details of planned disruption (updates etc) are posted to the HelpDesk, which is available to all customers.; ; Unplanned disruptions are posted to the HelpDesk upon detection.; ; Updates are provided every 30 minutes and once known, the planned recovery time is added to the post.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: The Information Security Management Systems (ISMS) determines Individuals access rights and includes the following risk management controls:; Control A5.9-13 – Asset management; Control A5.15-18 – Access Control; Access Control Policy ISMS-C DOC 5.15; Access Control Rules & Rights ISMS-C DOC 5.15c; Individual User Agreement ISMS-C DOC 5.16a; User Access Management ISMS-C DOC 8.2; User Name Administration ISMS-C DOC 8.2A; Wireless User Addendum ISMS-C DOC 8.2B; Mobile Phone Addendum ISMS-C DOC 8.2C; Secure Logon ISMS-C DOC 8.5; Use of System Utilities ISMS-C DOC 8.18; User Deletion Request ISMS-C REC 5.16; Secure Logon ISMS-C DOC 8.5
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: TEAM have a defined, documented Information Systems Management System (ISMS) It contains:; ; A management approved, high level information security policy; ; Defines information security, the components and purpose of the ISMS, and evidences to the business that management are committed to a defined and systematic approach to information security.; ; A corporate risk treatment plan; ; Describes how different types of risks are to be treated; ; An inventory of important information assets (data and systems) that fall within the scope; ; An assessment of risks ( 'risk assessment') to those assets; ; An ISMS Manual that contains a Statement of Applicability; ; identifies a set of controls (responses to/countermeasures for) that respond to each of the identified risks; ; A comprehensive, inter-related suite of processes, policies, procedures and work instructions; ; TEAM are accredited to ISO27001 and Cyber Essentials Plus.; All Company Policies are underpinned by our ISO9001 QMS which has a robust audit routine (internal and external) to ensure compliance; TEAM Head of Risk manages the ISMS and the management team are responsible to HoR for their departments
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management are managed in line with our ITIL and ISO27001 Frameworks.; In order to ensure the integrity to any TEAM supported CI, change is managed under our Change Control Procedure ISMS-C_DOC_8.32; ; IT Asset Inventory management: Third party application, AssetExplorer helps keep up to date information of all TEAM assets by periodically scanning the software, hardware and other ownership information.; ; Configuration Management Database (CMDB); CMDB lets us track and manage all our CI's in a single repository; ; Change sign off authority is based upon Scope and Impact of the change.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management is delivered in line with Vulnerability Management Process ISMS-C_DOC_8.8 and our Technical Vulnerability Management Policy; Regular vulnerability scans are carried out on corporate IT and Cloud Infrastructure/systems. Vulnerabilities found are assessed individually based upon risk and appropriate action taken - could be hours to months.; Monthly management reports summarise current vulnerabilities, additional controls in place and any outstanding issues.; TEAM is registered to receive product vendor patches and updates for purchased software. As a contingency, the following resources can be used to identify and track vendor patches and updates:; https://cve.mitre.org/downloads/index.html; https://www.securityfocus.com/archive/1; https://www.us-cert.gov/
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Out hosted provider, Microsoft, provides an array of Intrusion Protection Systems (IPS) and Intrusion detection and Prevention Systems (IDPS) for both network and server/host level.; The Microsoft Azure platform provides intrusion detection with a perimeter level DataPower-based firewall. Logs are consolidated within a Microsoft security information and event management (SIEM) tool.; Scanning, including OWASP-based vulnerability scans are performed by Microsoft against the platform endpoints. Real-time analysis at HTTP level for OWASP issues such as SQL Injection or cross-site scripting (XSS) attacks are not provided at this time.; A dedicated team monitor systems 24/7, using automated tools to detect malicious activity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are managed as set out in our ISMS, Control 5.24 - Information Security Incident Management; Specific Work Instructions have been documented for the most common information security incidents.; Users report incidents through raising tickets within Service Desk Plus, the IT Operations Help Desk System; The Information Security Manager prepares monthly reports for the Information Security committee which identifies (from the Event reporting Log ISMS-C_REC 6.8) the number, type, category and severity of the IS incidents during the preceding month, along with the cost of containment and recovery, with recommendation for additional controls
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 23 July 2025
• What the ISO/IEC 27001 doesn’t cover: Our certification covers all aspects of the business
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Wednesday 19 March 2025
• What the ISO 9001 doesn’t cover: Our certification covers all aspects of the business
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ec8f2901-abcf-477f-98ff-7dda389c5558
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1af6bef5-61a4-43dd-8c67-fb3682d16a80
• Other security certifications: Yes
• Any other security certifications:
  • Sigma (Azure) Data Centre is ISO27001 compliant
  • Sigma (Azure) Data Centre is ISO27017 compliant
  • Sigma (Azure) Data Centre is CSA - STAR Registrant
  • Sigma (Azure) Data Centre is PCI compliant
  • Sigma (Azure) DataCentre is member of EU-US Safe Harbor Cloud

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@teamenergy.com. Tell them what format you need. It will help if you say what assistive technology you use.