Bright Cyber

Anecdotes automated GRC

The anecdotes ComplianceOS allow GRC teams to leverage data to automate, manage and mature their Compliance programs. Data is collected from core organizational tooling, analyzed, and then applied to relevant contexts - framework management, risk management and user access management.

Features

• Automated GRC system
• AI functionality: Customizable agents, AI Analysis, ChatGRC
• Automated evidence collection with 230+integrations
• 60+ framework library and custom frameworks
• AI Mapping of evidence to frameworks
• Automatically test policy enforcement
• Audit automation and delegated access
• DataEngine normalizes and structures data into a unified GRC context
• Evidence led risk management
• Powerful analysis tools and customizable reporting

Benefits

• Operate your GRC program with speed, scale and accuracy
• Reduce stakeholder friction
• Continuously monitor, manage and improve your GRC
• Significantly reduce manual work with more automation
• Perform asynchronous audits by collaborating with your external auditors
• Delegate visibility into your organizational risk exposure
• Reduce risk and improve security
• Manage mature, multi-entity programs without compromise
• Know your true GRC posture at all times

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

118899957375053

Contact

Murray Pearce
07788 560 801
sales@bright-cyber.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The level of automation achieved is contingent on integrations. The platform includes over 200 integrations, listed on the website, and Anecdotes builds custom integrations as part of the service. Anecdotes will scope integrations with the buyers in the evaluation process and prior so that buyers are fully aware of any constraints due to integration coverage.
• System requirements:
  • Access to a supported browser
  • Integrations with customers key tools

User support

• Email or online ticketing support: Yes
• Support response times: Anecdotes has an 8 hours service level agreement, and the standard response time is 30 mins (Sunday-Friday).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Anecdotes offer a standard web access that allows the browser to provide accessibility features (like changing font sizes or contrast). The product itself has internal guardrails that require human-in-the-loop review for changes impacting the GRC program and prescribes the necessary decisions.
• Web chat accessibility testing: Platform development includes comprehensive testing for ease of use, although this is not specifically with assistive technology users.
• Onsite support: No
• Support levels: Anecdotes enterprise support is included in the cost of the service. ; ; This includes email support with an 8 hour SLA (typical response times are with in 30 mins between Friday-Sunday).; ; A technical account manager is allocated to all customers. They will develop a program of support with users to ensure successful adoption of the platform, including weekly / monthly / quarterly live sessions to proactively implement the features and benefits available with the platform,; ; The technical account manager is assigned as part of this process, and they will actively manage all onboarding and support coverage needs with a plan tailored to the customer requirements e.g. weekly live calls etc.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: All new customers have a dedicated customer success account manager (who leads the onboarding process and continues to manage the relationship with the customer thereafter) as well as a technical account manager who ensures the initial setup process runs
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can opt to leverage our data delegation capabilities, in which case customer data is stored within the customer's own perimeter. ; ; In the event that customer data is stored within our platform users can either export data within the user interface or using the Anecdotes API. ; ; If required Anecdotes can provide the data via another channel based on the customers needs and Anecdotes will support the user to provide all data to customers upon request as part of the offboarding process.
• End-of-contract process: There are no additional costs for data export or offboarding at the end of contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: There is no formal accessibility standard that applies to all documentation, however Anecdotes will support a customer with any accessibility requirements they have to support a smooth onboarding and offboarding process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Anecdotes platform includes features for setting up integrations, and Anecdotes includes support documentation, and live support with their assigned support engineer and account manager will who will assist customers in setting up integrations.; Integrations allow users to control and change the data they Push into the system (evidence data, new risks etc.) and the data they Extract from the system (evidence data, risk data, metadata etc); There are 200+ integrations available, if an integration is not already listed, Anecdotes may be able to build the required integration, and will scope this with the buyer prior to purchasing the platform.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Using auto-scaling measures as part of Anecdotes Google cloud deployment. Deployment independence is achieved by strategically distributing resources across different physical and logical boundaries to ensure that a failure in one area does not impact others

Analytics

• Service usage metrics: Yes
• Metrics types: Unique Data Artifacts used within the platform.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Anecdotes

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Either within the user interface or using the Anecdotes API. If required Anecdotes can provide the data via another channel based on the customers needs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • PDF
  • .docx
  • .xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: By encrpyting data in transit using industry standard, non-deprecated protocols.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: By encrypting data in transit using industry standard, non-deprecated protocols.

Availability and resilience

• Guaranteed availability: Severity level 1 - The Services are `inaccessible, or operation of the Services are impaired to the extent that major components of the Services are not operational - response time within 24 hours. Severity level 2 - Certain essential components of the Services are impaired which has a significant impact on the activity of the Customer - response time within 48 hours. Severity level 3 - Errors in non-essential features of the Services such as UI, UX related and have little or no impact on the normal operation of the Services to the Customer - response time according to ongoing maintenance releases.
• Approach to resilience: This service is a cloud-based offering relying on Google cloud infrastructure.; ; Resource independence is achieved through zonal, regional, and global scoping, which ensures local failures don't trigger widespread outages. By using Deployment Archetypes, workloads are isolated across multiple regions for 99.999% availability.; Additionally, Google Cloud Projects provide logical isolation, preventing configuration errors in one environment from impacting another. Decoupling services via Microservices further ensures that individual component failures remain contained, allowing the rest of the Anecdotes system to function independently.; ; Customer using the data delegation option to store their data with in their own perimeter are responsible for their own infrastructure.
• Outage reporting: A status page to which our customers can subscribe.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: A role-based access control mechanism is employed both internally within the organization, and within the service offering.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: The platform is provided by Anecdotes who has the following certifications: ISO 27017, ISO 27018, ISO 27032, ISO 27701, SOC2 Type 2 report, SOC1 Type 2 report. As the reseller, Bright Cyber is Cyber Essential plus certified.
• Information security policies and processes: Anecdotes has an online publicly available "Trust Center" area on its website that gives a high degree of transparency about how information security is managed. The organization has a formalized information security policy, acceptable use policy, code of conduct, secure development policy and other such policies required for strong governance. Employees sign that they have read and understood these policies through the HRIS system as part of the onboarding process. Where possible, policy is enforced through technological means. Anecdotes provides a security hub on its website that includes details of their security policies. In addition, Anecdotes rely on Google Cloud Platform (GCP), a highly-regulated and compliant data center that meets stringent regional and international certification requirements. As the reseller, Bright Cyber holds Cyber Essential plus certification and adhere to ISO 27001 for policies. These are implemented by the head of consulting services.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The organization has a formalized change management process. Application and infrastructure changes go through review and approval processes. A formal software development life cycle (SDLC) process has been established to design, build, test, and deploy a high-quality platform.; ; This is assessed as part of annual internal and external audits, includes security testing to reduce risk.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The organization leverages modern tooling to continuously scan both infrastructure and the application service offering. Findings are remediated as part vulnerability management policy which prioritizes timelines based on severity and risk. Anecdotes receives information about it's threats through its scanning and security tools, and security pen-testing.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The organization leverages modern tooling (intrusion detection and prevention, observability tooling and such). A formal logging and monitoring policy is established. Alerts are triggered for specific actions which may initiate the incident response process based on severity and risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: A formal incident response procedure is established, with roles and responsibilities defined, as well as common scenarios. Users can report incidents to a dedicated email address or within the user interface of the service offering. Incident reports/post-mortems are made available to relevant parties upon request and are communicated internally.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A7fe099d-6d71-4e3a-8eb1-166e82e5978f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.