IT Auxilium / GP IT Services / Health IT Services

CliniSend - Secure File Transfer

CliniSend is a secure UK-hosted file transfer service for sharing sensitive information safely. The service enables encrypted sending and receiving of large files without email attachments, supporting healthcare and regulated organisations with secure, auditable data exchange.

Features

• Secure encrypted file transfer for sensitive documents
• UK hosted platform supporting data residency requirements
• No recipient account required to access shared files
• Time limited file availability with automatic expiry
• Web based portal accessible without software installation
• Large file transfer beyond standard email size limits
• Audit logs for file access and download activity
• Configurable access controls and sharing permissions
• Secure link based file delivery to recipients
• Simple interface designed for non technical users

Benefits

• Reduces risk of data breaches from email attachments
• Improves compliance with data protection and NHS standards
• Saves time sending large files securely and reliably
• Eliminates need for insecure consumer file sharing tools
• Simplifies secure communication with external organisations
• Improves auditability of sensitive information sharing
• Reduces IT overhead compared to on premises solutions
• Supports secure collaboration without complex user onboarding
• Enhances trust when sharing confidential healthcare information
• Enables fast secure document exchange across organisations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

119879757250423

Contact

Sales - Health IT Services
01223 827 410
sales@healthitservices.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Integration and orchestration

  Business to business middleware

  • Managed File Transfer
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All communication to the service requires TLS 1.2 or higher to ensure a high level of secure encryption. Some older browsers that don't support TLS 1.2 are not supported.
• System requirements:
  • Modern web browser with JavaScript enabled
  • Reliable internet connection for file uploads downloads
  • User email address for sending receiving notifications
  • User email address for sending receiving notifications
  • No additional software installation or plugins required
  • No on premises servers or infrastructure needed

User support

• Email or online ticketing support: Yes
• Support response times: 08:00 to 18:00 Monday to Friday, excluding Bank and Public Holidays. 24x7 cover if the client has OOH support add-on.; ; 30 min to 4 hour response dependent on priority call:; P1 - 30 mins,; P2 - 2 hours,; P3 - 4 hours; P4 - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available once logged into our Support Portal. Users can ask questions and the bot will either signpost to the necessary support article or suggestion a resolution based on it's learning from tickets logged/resolution notes/ongoing learning the bot undertakes. The bot will not provide data or information from other customers, but may use learning from others to help support an answer.
• Web chat accessibility testing: Users can use speech to text in order to detail their issues and respond.
• Onsite support: Yes, at extra cost
• Support levels: Standard support included with the service. All customers have a dedicated account manager with whom they can escalate support if needed.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Full documentation is provided included, Quick Start Guide, User Guide, Online Videos and FAQ's etc.; ; Online and onsite training is also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be extracted via the portal, which includes reporting tools.
• End-of-contract process: At the end of the contract, access to the portal is withdrawn and any live transfers cease. Customers are expected to export any required historical data and compliance reports before termination. Following contract end, remaining data is securely deleted in line with GPShares' data retention and security policies.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is delivered through a secure, browser-based knowledge portal accessible on any modern device. Content is structured with clear headings, readable layouts and screen-reader compatibility. Users can navigate using keyboard controls and adjust display settings for visibility needs. Documents are available in standard web formats to support assistive technologies, and key guides can be downloaded for offline use. This ensures administrators with a range of accessibility requirements can follow setup and offboarding steps without barriers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web platform has been designed to be mobile friendly, and the same interface is used for both with no limitations. You can take advantage of a mobile device camera to take and securely transfer photos.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is a secure, web-based portal provided by GPShare. Users can upload files, generate secure sharing links, manage expiry settings and view download activity. Recipients access files through a simple link without creating an account. The interface is intuitive, role-based and accessible via standard web browsers, with clear audit visibility and minimal configuration required.
• Accessibility standards: None or don’t know
• Description of accessibility: GPShare is accessed through a secure, web-based portal, available via standard web browsers on desktop or mobile devices. Authorised users can upload files, create secure sharing links, set expiry dates and view access logs. Recipients can download files using the link provided but cannot modify files, extend access or view other shared content. Users cannot access platform infrastructure or other organisations’ data.
• Accessibility testing: The service interface has been tested to ensure compatibility with common assistive technologies. Testing included screen-reader navigation, keyboard-only operation and high-contrast display checks to confirm that key functions such as browsing backups, initiating restores and accessing reports remain usable without a mouse. User feedback confirmed that headings, labels and navigation elements are structured in a way that supports predictable movement through the portal. Compatibility was assessed using widely adopted assistive tools including screen readers available on Windows and macOS. No issues were identified that prevented authorised users from completing core administrative tasks.
• API: No
• Customisation available: No

Scaling

• Independence of resources: We deliver a scalable, multi-tenant cloud platform with logical tenant isolation. Each organisation’s data, transfers and audit logs are segregated, preventing cross-impact. Capacity is continuously monitored and elastically scaled to manage peak upload and download demand, ensuring consistent performance and availability regardless of other users’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics through the GPShare management portal. Metrics include number of files shared, upload and download activity, file expiry status, access attempts and audit logs showing when files were accessed. These metrics support monitoring, reporting and compliance requirements for secure data sharing.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: GPShare UK Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: A wide range of technical and process controls are in place in line with ISO 27001 to protect data at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be extracted via the portal, which includes reporting tools.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA: 99.5% availability of the Cloud Services per calendar month, excluding any Scheduled Maintenance.
• Approach to resilience: The service is hosted in Microsoft Azure on multiple load shared virtual machines. Each virtual machine is in different Azure Availability Set. SQL Server and Storage Account resilience is provided by Microsoft Azure as a managed service. All data is backed up to a different Azure UK region.
• Outage reporting: Outages and scheduled maintenance are reported via a public dashboard and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: The admin portal is restricted to GPShare technical staff only, accessible by user name/password and MFA authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow our Information Security Policy and all related policies and procedures, compliant with ISO 27001.; ; We ensure that all policies are communicated to all staff and training provided where required. Evidence is recorded for procedures and regularly reviewed.; ; Policies and procedures are subject to annual internal and external audits.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a structured configuration and change management process that tracks all service components through their full lifecycle using controlled configuration records and documented versioning. Proposed changes are logged, reviewed and risk assessed before approval. Each change undergoes a security impact assessment to evaluate effects on data protection, access controls and service stability. Approved changes follow a scheduled deployment process with testing, rollback planning and post-implementation review. This ensures components remain current, secure and fully traceable while minimising disruption to users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process that monitors, assesses and mitigates threats to the service. Potential vulnerabilities are evaluated using recognised risk frameworks, considering severity, exploitability and potential impact on confidentiality, integrity and availability. Security patches and updates are prioritised based on criticality, with high-risk vulnerabilities addressed as quickly as possible, typically within vendor-recommended timeframes. Threat intelligence is sourced from trusted industry feeds, vendor advisories, NCSC alerts and recognised security communities. Regular scanning and ongoing monitoring ensure new risks are identified promptly, and remediation actions are tracked through to completion.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring to detect unusual activity or indicators of compromise across the service. Automated alerts highlight anomalies such as failed backups, unexpected access attempts or abnormal system behaviour. When a potential compromise is identified, it is immediately escalated to the security team for investigation, containment and verification. Confirmed incidents follow a defined response process that includes isolation, remediation and communication with affected users. Response to high-severity incidents begins immediately, with lower-level events handled within standard operational timeframes. This approach ensures timely detection, rapid assessment and effective mitigation of security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a structured incident management process with predefined procedures for common events such as failed backups, access issues and suspected security incidents. Users can report incidents through the service desk by email or via the support portal, where tickets are logged and prioritised. Each incident is handled using a standard workflow covering triage, investigation, resolution and communication. For higher-severity events, we provide formal incident reports that outline the cause, actions taken and any recommended improvements. Reports are shared with authorised administrators once the incident is closed, ensuring transparency and clear auditability.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide access to a time-limited GPShare demo environment. The demo allows users to upload files, generate secure links and view audit activity through the web portal. It excludes live production use, contractual SLAs, guaranteed retention and support. No physical setup is required.
• Link to free trial: https://gpshare.co.uk/free-trial.php

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De0ed732-62b1-4b95-bbe5-a7039e7eb424
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@healthitservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.