KICK ICT GROUP LIMITED

SunSystems Finance & Accounting Solutions

SunSystems Cloud Service is a secure, hosted financial management platform that delivers SunSystems accounting functionality via the cloud, enabling organisations to manage finance operations, reporting, and integrations without on-premise infrastructure, while benefiting from improved scalability, availability, security, and reduced IT maintenance overhead.

Features

• Unified Ledger
• Budget and Commitment Management
• Purchase to Pay
• Bank Management
• Fixed Assets
• Project Accounting
• Multi-Company, Multi-Currency and Multi-Language support
• Mobile working
• Advanced Reporting and Analytics
• Business systems integration

Benefits

• Simple and intuitive user interface
• Real-time access to financial data
• Cloud-ready access across mobile, tablet, and desktop
• Supports best-practice financial management locally and globally
• In-context business intelligence for better decision-making
• Seamless integration with key business systems
• Improved compliance readiness and data security
• Meets local and regulatory reporting requirements in over 190 countries
• Supports accounting requirements across multiple industries

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@kickict.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

122741664730467

Contact

Natalie Davidson
01698844600
marketing@kickict.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: SunSystems Cloud is delivered as a multi-tenant SaaS service on Infor-managed infrastructure. Customers cannot control hardware, operating systems, or patching, and bespoke infrastructure configurations are not supported. Monthly planned maintenance windows apply and cannot be deferred or opted out of for multi-tenant customers. Deep code customisations are not permitted; configuration and extensions must use supported tools and APIs. Browser compatibility is limited to supported versions. Backup retention, data refresh frequency, and data residency are defined by Infor standards and contractual terms.
• System requirements:
  • Supported modern web browser licence (Chrome, Edge, or Safari)
  • Reliable internet connectivity meeting minimum bandwidth requirements
  • Supported desktop operating system with current security patches
  • No on-premise servers or virtual machines required
  • Antivirus software recommended on end-user devices
  • Secure HTTPS access with TLS encryption enabled
  • User identity managed through Infor-supported authentication services
  • Integration tools must use supported Infor APIs or middleware
  • Customer-managed devices must meet corporate security policies

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depends on severity of the case, support call-back within 1 hour including planned course of action. Standard working hours are between 9am and 5pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The core support levels are Essential Support and Premium Support, with additional value-added programmes available.; ; Essential Support includes unlimited incident logging, access via Infor Concierge, knowledge base access, software updates, and priority handling based on incident severity. Severity 1 incidents for SaaS customers receive 24x7x365 coverage.; ; Premium Support includes all Essential features plus guaranteed 24x7x365 critical incident support, higher queue prioritisation, and access to live interactive support briefings.; ; For customers seeking enhanced engagement, Customer Success Plus is available at additional cost and provides an assigned Customer Success Manager, proactive planning, senior analyst access, and one-to-one guidance.; ; Multi-tenant cloud customers may also purchase CareFor support plans, which add service governance, business application support, release readiness, monitoring, and (at higher tiers) a designated Service Delivery Manager.; ; Support pricing varies by plan and is provided as part of subscription or support agreements. Technical Account Managers or Cloud Support Engineers are provided only through Customer Success Plus or CareFor plans, not standard support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Kick supports buyers through a structured and proven onboarding approach to ensure users can start using SunSystems Cloud quickly and effectively. Onboarding begins with planning and environment setup, including tenant configuration, security roles, user access, and integration readiness, aligned to the buyer’s business requirements.; ; Kick provides guided implementation support, working with key stakeholders to configure core financial structures, workflows, reporting, and controls. This includes assistance with data migration, validation, and initial system testing to ensure operational readiness.; ; User enablement is delivered through a combination of remote and onsite training, depending on buyer preference. Training can include role-based sessions for finance users, administrators, and technical teams, as well as knowledge transfer for internal support staff. Online training options and recorded sessions are also available to support flexible learning and ongoing reference.; ; Comprehensive user documentation is provided, including vendor documentation, process guides, and Kick-authored materials tailored to the buyer’s configuration and processes. Users also have access to Infor’s online documentation portals and knowledge base.; ; Following go-live, Kick provides hypercare support and transition into steady-state support, ensuring users are confident, supported, and able to maximise value from the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers retain full rights to their data and are supported in extracting it in an orderly and secure manner.; ; Prior to termination, customers can extract data at any time using standard SunSystems reporting, enquiry tools, APIs, and SunSystems Connect interfaces. These allow customers to export transactional, master, and audit data in commonly used formats for archiving or migration.; ; Upon termination or expiry of the Cloud Services, Infor’s SaaS terms allow customers to formally request data extraction. Following receipt of a written request submitted via a standard Support ticket (within 30 days of termination, or 10 days for single-tenant deployments), Infor will make all Customer Data available as a native database export, delivered through Infor’s secure file transfer service within 3–5 business days. Customers may also request copies of data backups (up to two per 12-month period), with additional requests subject to fees.; ; If customers require data in alternative formats or additional assistance, Infor can provide Transition-out Services under a mutually agreed Work Order.; ; Kick manages and coordinates the transition on the customer’s behalf, including scoping transition services, validating extracted data, supporting migration to a new environment, and ensuring contractual, security, and data protection obligations are met throughout the exit process.
• End-of-contract process: What’s included in the contract price (no additional cost); ; The contract price includes access to the SunSystems Cloud service and standard Infor support, allowing customers to independently manage and use the service. This includes use of the application, configuration through supported tools, user and role management, standard reporting and enquiries, and data extraction using built-in reports, APIs, and SunSystems Connect. Customers can export their data at any time during the contract term using these tools at no additional cost.; ; The price also includes access to Infor’s online and PDF documentation, knowledge base, and standard support channels. Upon contract termination, customers may request a native database export of their data via Infor’s support process, in line with Infor’s SaaS terms, at no additional charge within the defined request limits.; ; What’s an additional cost; ; Additional costs apply where customers request services beyond standard service use. This includes Kick-provided professional services such as implementation support, onboarding assistance, training delivery, custom reporting, integrations, data migration, and ongoing managed services.; ; Transition-out Services are chargeable and scoped under a separate work order. Additional data backup requests beyond standard limits, enhanced Infor support plans, or extended subscription periods to support transition may also incur additional charges.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Kick ensures that onboarding and offboarding documentation for SunSystems Cloud is easily available and straightforward to use through Infor’s central documentation portal at https://docs.infor.com; . The complete documentation set is delivered primarily in browser-based online content, with supporting PDF documents available where appropriate.; ; The online documentation can be accessed using standard web browsers without the need for specialist tools or software. Content is clearly structured by product, version, and functional area, allowing users to quickly find relevant information for onboarding activities such as system setup, user access, configuration, and initial operation. Built-in navigation, hyperlinks, and search functionality support efficient use by both new users and administrators.; ; PDF documentation is available for users who prefer downloadable or offline reference materials. These documents can be viewed, printed, and shared internally to support training, handover, and offboarding activities such as user deactivation, data management, and transition planning.; ; Kick supports buyers by signposting relevant documentation, providing implementation-specific guidance, and supplementing vendor materials where required. This approach ensures that users have consistent, reliable access to the information they need throughout onboarding, day-to-day use, and offboarding of the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SunSystems Cloud uses the same browser-based service across desktop and mobile devices, with no separate mobile application. On mobile devices, the interface is responsive and optimised for smaller screens, supporting core tasks such as enquiries, approvals, and data review. Desktop access provides the full user experience, including complex data entry, configuration, reporting, and administration functions, which are better suited to larger screens and keyboards. Performance and available features may vary depending on device screen size, browser capability, and user role, with advanced financial processing typically performed on desktop environments for usability and efficiency.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: SunSystems APIs are accessed through the Infor API Gateway and SunSystems Connect, enabling secure, controlled integration with external systems. Users set up API access by registering an authorised application in API Gateway, obtaining OAuth 2.0 credentials, and assigning appropriate scopes and permissions. APIs can be used to query data, submit transactions, invoke business logic, and automate processes using REST, SOAP, and XML payloads.; ; Users can make changes through the API by submitting validated transactions, such as journals or master data updates, which are processed using SunSystems business rules. Small, real-time updates use Business Object APIs, while large or complex transactions are submitted via SunSystems Connect payloads. Payload definitions can be tailored to optimise performance, but must follow supported formats and standards.; ; There are clear limitations. APIs do not allow direct database access, infrastructure configuration, or bypassing SunSystems security and business rules. Some configuration, administration, and deep customisation activities must be performed through the application interface, not APIs. Payload size, timeout thresholds, supported authentication methods, and available endpoints are constrained by API Gateway policies and SunSystems design. Unsupported methods or excessive volumes may be throttled or rejected.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SunSystems Cloud is designed to be highly configurable, allowing buyers to tailor the service to their organisational, regulatory, and operational requirements without compromising service stability. Buyers can configure core financial structures such as chart of accounts, analysis dimensions, business rules, workflows, security roles, and approval processes. Reporting, enquiries, and dashboards can be adapted to meet local and group reporting needs.; ; In addition, buyers can extend and integrate SunSystems Cloud with other business systems using supported interfaces, including SunSystems APIs, SunSystems Connect, and the Infor API Gateway. These interfaces allow buyers to automate processes, exchange data, and embed SunSystems functionality within wider digital ecosystems, while ensuring that all transactions are validated through SunSystems business logic.; ; However, as a multi-tenant SaaS service, SunSystems Cloud does not support bespoke changes to the underlying application code, database schema, or cloud infrastructure. Direct database access is not permitted, and all integrations must use supported APIs and payloads. This controlled approach ensures ongoing security, resilience, compliance, and seamless upgrades.; ; Kick works with buyers to design configurations and integrations that meet business needs while aligning with vendor best practice, ensuring long-term supportability and value from the service.

Scaling

• Independence of resources: SunSystems Cloud is delivered as a multi-tenant SaaS service on Infor-managed cloud infrastructure. Each customer environment is logically separated, and Infor is responsible for operating, monitoring, and supporting the service. Infor provides 24/7 monitoring and incident management to maintain service availability and stability, with support prioritisation based on incident severity. As customers do not share application configurations or data, the risk of direct cross-customer impact is reduced. Capacity planning, service operation, and performance management are handled by Infor as part of the managed service, rather than being customer-controlled.

Analytics

• Service usage metrics: Yes
• Metrics types: SunSystems Cloud provides API usage metrics that allow administrators to monitor integration activity. These metrics include API call volumes, request frequency, and activity trends associated with SunSystems integrations via the Infor API Gateway. The metrics support operational oversight, capacity awareness, and troubleshooting of integrations.; ; The standard documentation and tooling do not explicitly provide detailed end-user activity metrics, such as per-user login frequency, transaction volumes by module, or consumption-based usage reporting across the application.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Infor (US), LLC

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export data from SunSystems Cloud using standard tools included in the service. Reporting, Query & Analysis (Q&A) enables extraction of transactional and master data via predefined or custom queries, with outputs in common formats such as CSV and spreadsheets. Transfer Desk and SunSystems Connect support structured, bulk data exports and automated feeds to external systems. APIs available through the Infor API Gateway provide programmatic access to business objects and datasets. All exports are controlled by user permissions and business rules, ensuring security and data integrity while allowing customers to retrieve their data independently throughout the contract term.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • CSV
  • XML
  • JSON
  • TXT (delimited text)
  • XLS
  • XLSX
  • PDF
  • HTML
  • ZIP
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV
  • XML
  • JSON
  • TXT (delimited text)
  • XLS
  • XLSX
  • ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability for SunSystems Cloud is defined by the contractual terms agreed between the buyer and Infor, as set out in the applicable Subscription Agreement and Order Form. These documents establish any availability commitments, how availability is measured, and the responsibilities of each party. Specific availability targets or percentages are not detailed within standard service descriptions.; ; SunSystems Cloud is operated as a managed SaaS service with continuous service monitoring and a structured incident management process. For critical production incidents, the service receives 24x7x365 support, with incidents prioritised and managed according to defined severity levels until service is restored or an acceptable workaround is in place. Planned maintenance activities are managed by Infor and communicated in advance to minimise disruption.; ; Any remedies or commercial consequences associated with availability, including refunds or service credits if applicable, are governed by the contractual terms agreed between the buyer and Infor rather than by general service documentation.; ; Kick supports buyers by helping them understand the availability and support model, coordinating incident escalation where required, and ensuring clear communication with Infor throughout the contract term to support service continuity and transparency.
• Approach to resilience: SunSystems Cloud is delivered as a managed, multi-tenant SaaS service operated by Infor on enterprise cloud infrastructure. Resilience is achieved through Infor’s standard cloud operating and support model rather than customer-managed components.; ; The service is continuously monitored, with operational oversight in place to detect and respond to service issues. Infor operates a structured incident management process, with incidents prioritised by severity. Critical production incidents are supported on a 24x7x365 basis until service is restored or a commercially reasonable workaround is in place.; ; Infor is responsible for capacity management, service operation, and recovery activities as part of the managed service. Business continuity and disaster recovery processes are maintained to support restoration of service in the event of a disruption, in line with Infor’s cloud service standards.; ; Planned maintenance activities are managed and communicated in advance to minimise impact on users. Customers do not share data or configurations, reducing the risk of cross-customer impact within the service.; ; Formal resilience characteristics, recovery objectives, and operational responsibilities are defined contractually rather than in general service documentation. Kick supports buyers by coordinating with Infor during incidents, assisting with escalation where required, and ensuring clear communication throughout any service disruption.
• Outage reporting: SunSystems Cloud reports service outages through Infor’s standard support and incident management processes.; ; When a service issue occurs, incidents are logged and managed through Infor Concierge, Infor’s customer support portal. Buyers can view the status of logged incidents, receive updates from support analysts, and track progress through to resolution. Incidents are categorised by severity, with critical production outages prioritised and actively managed until service is restored or an acceptable workaround is in place.; ; Infor support teams provide ongoing communication during an outage via the support case, including status updates, requests for information if required, and confirmation once the issue is resolved. Buyers can escalate incidents through the portal if additional attention is required, in line with Infor’s escalation procedures.; ; Planned maintenance activities that may affect service availability are communicated in advance, allowing buyers to prepare and minimise disruption.; ; Kick supports buyers by acting as a coordination point during service outages. This includes assisting with incident logging, monitoring updates, supporting escalation where appropriate, and ensuring clear communication between the buyer and Infor throughout the incident lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is controlled through identity and access management processes operated by Infor and Kick. SunSystems Cloud administrative functions are protected by role-based access controls, ensuring users only access what their role permits. Customer administrators manage user permissions, including granting, modifying, and revoking access. Infor management access uses authenticated identity services and is auditable, with staff access limited to operational need and least privilege. Support is accessed via Infor Concierge using authenticated accounts, restricted to authorised customer contacts and their own data. Kick access is similarly role-based, time-bound, and removed when no longer required.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SunSystems Cloud is operated in accordance with Infor’s established information security governance framework, which is certified to ISO/IEC 27001. This framework defines the policies, processes, and controls used to manage information security risks across the service.; ; Infor maintains documented policies and procedures covering key security areas, including access control, identity and authentication management, data protection, incident management, vulnerability management, change management, and business continuity. These policies are supported by defined operational processes and role-based responsibilities to ensure they are consistently applied across the service.; ; Security processes include continuous monitoring of the service, regular risk assessment, controlled access to systems based on least-privilege principles, and formal incident handling procedures. Security events and incidents are managed through a structured process to ensure timely investigation, response, and remediation.; ; Infor also operates ongoing security assurance activities, including regular security reviews, penetration testing, and audits, to maintain compliance with its security governance framework. Employees and contractors receive regular security and data protection training to support awareness and compliance with security requirements.; ; Together, these policies and processes provide a structured, auditable approach to protecting customer data and maintaining the confidentiality, integrity, and availability of the SunSystems Cloud service.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: SunSystems Cloud operates under formal configuration and change management processes aligned with Infor’s information security and service management framework, certified to ISO/IEC 27001. All service changes are controlled, documented, approved, and tested before deployment to the live environment. Configuration of the platform, infrastructure, and application code is managed by Infor and is not customer-controlled. Planned updates and maintenance are centrally managed and communicated in advance where customer impact is expected. Customer-level configuration changes, such as user access, security roles, and functional settings, are made using supported tools, governed by role-based access controls, auditable, and restricted to authorised users.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: SunSystems Cloud operates under Infor’s ISO/IEC 27001–certified information security framework, which includes formal vulnerability management processes. Vulnerabilities are identified via security monitoring, regular scans, and penetration testing, then assessed for risk and impact. Remediation is prioritised, with patches and fixes applied through controlled change management processes to minimise impact on service stability. Critical vulnerabilities are addressed promptly, and remediation tracked to completion. Infor conducts ongoing security reviews and testing to validate controls and identify emerging risks. Mitigations may include configuration changes, updates, or compensating controls, all supported by audits to maintain compliance and ensure customer data confidentiality, integrity, and availability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Operated under Infor’s information security governance framework, which is certified to ISO/IEC 27001 and includes defined protective monitoring processes. The service is subject to continuous monitoring of network and production systems to detect security events, operational issues, and potential threats. Monitoring includes logging, alerting, and analysis of system activity to support timely identification of abnormal or suspicious behaviour. Detected events are assessed and, where required, escalated through Infor’s incident management processes for investigation and response. Monitoring activities support service availability, security incident response, and ongoing risk management, and are reviewed as part of Infor’s wider security assurance and governance processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: SunSystems Cloud operates a structured incident management process managed by Infor as part of the SaaS service. Incidents are logged through Infor Concierge and categorised by severity based on business impact. Once logged, they are triaged, investigated, and progressed through defined stages until resolution or an acceptable workaround is in place. Critical production incidents receive priority handling with 24x7x365 support. Customers receive regular updates through the support case, and incidents can be escalated where additional attention is required. All incidents are documented, tracked, and closed in line with defined procedures. Kick supports buyers by assisting with logging, escalation, and communication.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Monday 16 June 2025
• What the ISO/IEC 27001 doesn’t cover: A.8.30 Outsourced Developed - not included because we don't outsource development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A81b79e3-9441-4b45-9da3-2380b6d7bf48
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B773d609-b241-428a-8b20-d38f37c13a1f
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • Microsoft Accreditations

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@kickict.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.