CELONIS LTD

Celonis Process Intelligence Platform

Celonis Process Intelligence Platform leverages mining and artificial intelligence to reveal hidden value in complex business operations. By mining data across disconnected systems, we provide a unified view of end-to-end processes. This empowers teams with insights and automation to eliminate inefficiencies, unlock working capital, boost productivity and drive performance.

Features

• Data integration and pre-built connectors
• Process Analysis, Visualisation, Monitoring
• Process Design and Management
• Process Automation and Orchestration
• Advanced Predictive Analytics
• AI & Gen AI Democratisation
• Object-centric Process Mining (OCPM)
• Task Mining
• Marketplace and pre-built apps
• Studio and views (Low-code App building)

Benefits

• Transparency and accountability in identifying inefficiencies and ensuring compliance
• Efficiency and cost savings
• Faster decision-making through AI-driven insights and dashboards
• Compliance and risk reduction through automated monitoring
• Increase in workforce productivity by automating repetitive tasks
• Mission enablement
• De-risking modernisation by supporting smoother digital transformations and system migrations
• Unlocking working capital
• Short time to value
• Identification of bottlenecks

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at v.buchanan@celonis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

126717370475188

Contact

Verity Buchanan
07917272120
v.buchanan@celonis.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Scheduled maintenance may be required. Providing users with sufficient notice, the time of the scheduled maintenance will be posted on the my.celonis portal at least 48 hours before. Additionally, updates to the SaaS infrastructure will be uploaded approximately 4 times per year. During these updates, users may experience brief interruptions in service. The duration of any maintenance varies by the change required, but is typically limited to a few minutes. Providing transparency, users will be informed about these updates at least 48 hours in advance.
• System requirements:
  • Internet connection
  • Modern web browser
  • Single sign-on authentication
  • Secure user email

User support

• Email or online ticketing support: Yes
• Support response times: Celonis provides phone, email and online support to all platform users. Our help desk operating hours are between 9 am and 5 pm, Monday to Friday. For all support requests received within our operating hours, we aim to respond within 4 hours. Critical issues where the use of the platform is not possible will always be answered within 2 hours during operating hours. For an additional fee, we can offer users Premier Support. This includes 24/7 support for critical and severe technical issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Celonis provides support to all our platform users. This includes phone and email support from 9 am to 5 pm, Monday to Friday. A help desk is also available free of charge to all users over the phone, email and our online ticketing system. Delivering a rapid response, within operating hours, we aim to respond to all tickets within 4 hours. Critical issues where the use of the platform is not possible will always be answered within 2 hours during operating hours.; ; Providing all users with a comprehensive knowledge base, we offer users access to the Celonis Cloud Help Portal. This portal contains answers to common questions and comprehensive user manuals. Support provided also includes onboarding, access to documentation, training resources, release notes and day-to-day product support. ; ; For an additional fee, we can also provide Premier Support to users. This includes 24/7 support for critical and severe technical issues. ; ; All customers will be allocated a dedicated Value Engineer (VE). Delivering tailored support, our VE’s help to identify valuable process insights and share use cases, business knowledge and best practices. Providing added value, our Value Engineering Team also organise regular user group meetings and co-innovation projects.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To ensure customer success before, during and after implementation, we have developed a refined deployment methodology. We deliver implementation through 2 main phases, including:; ; -Technical implementation: This takes approximately 2 weeks and includes project kick off, requirements gathering, connection to the source system and the creation of data models ; -Business value creation: Across 4 weeks, this phase focuses on analysing data, generating insights and delivering early value; ; Our onboarding process can be supported directly by the customer, in partnership with our Implementation Team, or through our accredited consulting partners. ; ; Providing users with access to training and documentation, all users will have access to the Celonis Academy. This offers access to online and in-person training, over 300 courses and modular training tracks tailored to specific business goals.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can export their data during the subscription term or up to 30 days after the subscription has ended. This includes all the data that was processed for the target data models. Data can be exported in TXT and CSV formats. All customers will be allocated a dedicated Value Engineer (VE) who can support with data extraction where required.
• End-of-contract process: Celonis Process Intelligence Platform is provided on a minimum contract term of 12 months. At the end of the contract or for up to 30 days after the subscription has ended, customers can download their data in TXT and CSV formats. ; ; Off-boarding support will be provided within the contract price. ; ; In line with ISO 27001 standards and our Disposal and Destruction Policy, any personal data can be deleted upon request or after contract termination. As set out within our Data Processing Agreement, customers retain full ownership of their data and act as data controllers. This includes determining the scope, purpose and manner in which their data is processed.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Celonis provides a simple and intuitive service interface to give companies a unified view of how their business processes truly operate. To achieve this, the Celonis Process Intelligence Platform uses advanced process mining technology to create a complete, data-driven understanding of an organisation's operations. ; ; Through the service interface, Celonis connects to nearly any data source using native extractors, APIs or ELT tools. Once the data is loaded, Celonis builds a digital twin of business processes, mapping objects, events and relationships. Users can then analyse their processes using dashboards, KPIs and AI-driven insights to uncover inefficiencies, bottlenecks and root causes.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Celonis is committed to promoting accessibility in our offerings, supporting the diverse needs of our users.; ; The Celonis Platform demonstrates a strong commitment to digital inclusion, and its accessibility has been rigorously evaluated by an external auditor against the international standard Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and Revised Section 508 requirements. Conformance is documented in official Accessibility Conformance Reports (ACR) (based on VPAT® Version 2.5Rev). The testing scope focused on critical user scenarios typically encountered by the Member, Analyst, and Admin roles. Celonis is committed to driving continuous improvement and eliminating barriers. This accessibility conformance statement is valid as of October 15, 2025, which represents the date the product assessment work was completed. Our VPAT can be found on our website.
• API: Yes
• What users can and can't do using the API: Celonis is offered with a set of documented REST APIs to interact with various areas of the platform:; ; -Process Intelligence API: allows customers to access Celonis process intelligence information and embed actionable intelligence into third-party platforms where they can leverage Celonis Intelligence insights; -Standard Data Ingestion API: via this API data can be pushed into Celonis; -Audit Log API: allows querying of Celonis audit logs externally; -Platform Adoption API: allows querying usage statistics externally; -SCIM API: allows managing groups and users through integration with Identity Providers; -Data Job Execution API: Enables execution of an ETL job within Celonis using an external scheduler
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Matching the specific business requirements of our customers, we:; ; -Provide a platform that fits unique business environments and processes by providing industry-specific reference architectures and solutions; -Enable full customisation of Apps, dashboards, KPIs, workflows and automations. Guiding our customers, we will recommend best practices for maintainability and stability ; -Support tailored data integration by providing pre-built connectors, customisable extractors and flexible ingestion models for various source systems ; -Enable customers to reflect their own business logic and priorities within the platform by allowing adjustments to KPI definitions, calculations and views ; -Deliver the most relevant metrics and insights for each customer by allowing the extension and individual customisation of dashboards and analytics ; ; Customisation is performed through our in-platform configuration and extension capabilities, including Celonis Studio. ; ; Role-based access controls govern customisation rights. Administrators and authorised users can configure platform-wide settings, while Individual users can customise their own views and dashboards.

Scaling

• Independence of resources: The Celonis Platform is a native cloud solution (SaaS) based on a distributed microservice architecture, and its cloud-native applications are deployed in Kubernetes. This allows us to add more nodes to platform areas without downtime and serve our customers with availability, scalability, and performance. ; ; Siemens is one of our largest customers, they have:; ; -8,000+ users; -100+ systems; -Data volume of 45TB+; ; Celonis' enterprise-ready solution can handle huge amounts of data and manage several thousand users working in parallel, all while being system and process-agnostic. ; ; Celonis Product and Engineering Teams continually monitor platform usage to detect and respond to usage spikes.

Analytics

• Service usage metrics: Yes
• Metrics types: The Platform Adoption Monitor app gives you insights into who is accessing and using your Celonis team and how this usage varies over time. Metrics include:; ; -How often users log into the Celonis team; -How often each of the Studio apps in the Celonis team is opened by business users; -How often each of your published Studio packages is opened by analysts; ; This increased visibility into package usage helps you identify packages that may benefit from their own views, or find packages that are no longer being actively used.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly from Celonis Process Intelligence Platform. The export functionality allows users to download process data. Where required, exports can be managed by the Value Engineer (VE) to support the export of large data volumes.
• Data export formats:
  • CSV
  • Other
• Other data export formats: TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX/XLS
  • XES
  • JSON
  • Parquet

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Celonis Process Intelligence Platform provides a 99.5% uptime Service Level Agreement (SLA). This excludes all downtimes outlined within our SLA factsheet, including:; ; -Overall, internet congestion, slowdown, or unavailability; -Unavailability of generic internet services (such as DNS servers); -Virus or hacker attacks; -Force majeure events; -Actions or inactions of you or third parties beyond our control; -A result of customer equipment or third-party computer hardware, software, or network infrastructure not within our control; -Scheduled SaaS infrastructure maintenance; ; Scheduled maintenance time will be posted on the my.celonis portal. Providing users with sufficient notice, we aim to provide at least 48 hours of notice before any scheduled maintenance. Additionally, we will upload updates to the SaaS infrastructure approximately 4 times per year. During these updates, users may experience brief interruptions in service. The duration of any maintenance varies by the change required, but is typically limited to a few minutes. Providing transparency, we will inform users about these updates 48 hours in advance. ; ; In the event that our commitment is not met, remedies are applied in accordance with the agreed SLA terms.
• Approach to resilience: Celonis’s service is designed for resilience using a highly available, cloud-based architecture hosted by leading Infrastructure-as-a-Service providers, including AWS and Microsoft Azure. ; ; In addition, Celonis maintains daily backups of application and analytics data with a 30-day retention period, enabling point-in-time recovery. The Recovery Point Objective (RPO) is 24 hours for file systems and 3 hours for the application database. The Recovery Time Objective (RTO) is 8 hours for both. Backup restoration is used in daily operations and tested regularly to ensure these objectives are met. Celonis maintains formal Disaster Recovery and Business Continuity Plans which are tested and reviewed to ensure continued service availability and data protection.; ; Resilience measures include automated infrastructure monitoring, secure off-site back-up storage, and operational processes designed to ensure continuity of service. These controls support recovery from incidents while maintaining data integrity and security.
• Outage reporting: Celonis reports service availability and incidents through our status portal. This provides real-time visibility of platform availability, active and historical incidents, as well as platform maintenance details.; ; Scheduled maintenance time will also be posted on the my.celonis portal. Providing users with sufficient notice, we aim to provide at least 48 hours of notice before any scheduled maintenance. Additionally, we will upload updates to the SaaS infrastructure approximately 4 times per year. During these updates, users may experience brief interruptions in service. The duration of any maintenance varies by the change required, but is typically limited to a few minutes. Providing transparency, we will inform users about these updates 48 hours in advance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to administrative and support interfaces is restricted using role-based access controls and least-privilege principles. Permissions are configurable by authorised administrators. Support access is limited to verified users and Celonis personnel.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27701; ISO 9001; SOC 1 Type 2; SOC 2 Type 2
• Information security policies and processes: Celonis follows documented information security policies aligned to ISO/IEC 27001:2022, SOC 1, and SOC 2 Type II. Policies cover access control, data protection, incident response, vulnerability management, and business continuity.; ; Security governance includes executive oversight, regular internal and external audits, mandatory annual employee training, and risk management processes. Compliance is reviewed continuously, with corrective actions taken where required. Celonis processes personal data only in accordance with customer instructions and applicable data protection regulations, including UK GDPR.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Celonis tracks service components throughout their lifecycle using formal configuration and change management processes. Changes are assessed by our Product and Engineering Teams for operational and security impact prior to deployment. Updates are tested and released using controlled processes, with continuous monitoring to identify issues. Customers are notified in advance of planned changes where service impact is expected. Providing transparency, for standard updates, and release notes are posted monthly on our portal and users can subscribe to fortnightly emails summarising the latest features and improvements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Protecting against emerging threats, Celonis conducts continuous security scans, regular internal and external penetration testing and automated infrastructure patching. Any vulnerabilities identified are prioritised based upon risk and severity, with patches deployed promptly. Threat intelligence is sourced from industry best practices, security partners and monitoring tools.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Celonis uses continuous protective monitoring to detect and respond to potential security incidents. ; ; Security monitoring of the hosting environment is performed through a SIEM solution, which ingests log sources from applications, web serves and databases. Alerts generated by the SIEM solution are forwarded in real time to the Security Operations Centre (SOC) Team, who investigate, contain and remediate potential compromises. ; ; Continuous security scans, automated infrastructure patching and regular internal and external penetration testing further protect against emerging threats. Incidents are managed in line with documented incident response plans to minimise impact and restore services quickly.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Celonis maintains documented incident response procedures for common security and operational events. Customers report incidents through support channels, including phone, email and through the Value Engineer (VE). Celonis investigates, mitigates, and communicates incidents in a timely manner, providing updates and post-incident information where appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Allowing customers to test our platform for free before committing, we provide users with the Celonis Free Plan. This trial allows customers to test basic process mining and app-building features with restricted data volumes. There is no specific time limit for our free trial.
• Link to free trial: https://signup.celonis.com/ui/sign-up/get-started

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CIS - Certification & Information Security Services GmbH
• ISO/IEC 27001 accreditation date: Saturday 17 March 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Schellman Compliance LLC
• ISO 9001 accreditation date: Monday 27 October 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Thursday 11 July 2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Celonis does not have a dedicated DLP solution implemented in the end users' devices as we are cloud-native and we have continuous security monitoring of the hosting environment which is performed on our SIEM solution. Alerts are forwarded to our SOC team in real time. Customers manage their own users and can invite their employees to the Celonis Platform. The customer is the owner of the data and has access to the audit logs which can be forwarded to their SIEM.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cb1ee1b1-f45c-4fae-a1e2-cf60da5df0e7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2aad18bc-3ab5-4673-b2d1-c881d1a7cb7d
• Other security certifications: Yes
• Any other security certifications:
  • GDPR
  • HIPAA
  • ISO/IEC 27701
  • ProcessUnity
  • SOC 1
  • SOC 2
  • TISAX
  • VPAT

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at v.buchanan@celonis.com. Tell them what format you need. It will help if you say what assistive technology you use.