KHIPU NETWORKS LIMITED

Fastvue: Prevent & Safeguarding URL Monitoring and Reporting

Fastvue Reporter ingests firewall logs and analyses them with the primary focus on organisations meeting their Prevent and Safeguarding duties. The reporter creates real-time alerts when it detects potential vulnerable internet activity. Safeguarding officers are empowered to use the simple interface to investigate and create report as needed or scheduled.

Features

• Supported firewalls: PaloAlto, Sophos, Fortinet, SonicWall, Cisco Firepower, Barracuda, Watchguard
• Create clear, comprehensive internet usage reports and alerts
• Identify attempts to access self-harm, extremist, or inappropriate content
• Schedule automated reports to be emailed to named users
• Identify bandwidth-hogging users, applications, and sites in real time
• Receive alerts when security issues occur
• Identify targeted machines

Benefits

• Provides the insight needed to safeguard users
• Creates a safer online environment — for everyone
• Segment and schedule reports for any user group
• Keyword matching on YouTube to discover inappropriate videos
• Create tailored guidelines to assess your users’ browsing
• Discover risky online behaviour
• Identify lost productivity
• Flags suspicious activity related to e.g. suicide and self-harm
• Spot activity related to extremism, radicalisation, racism, drugs, pornography
• Safeguarding Staff can access without direct access to a Firewall

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

128194277385308

Contact

Sales Team
0345 272 0900
sales@khipu-networks.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Primarily Firewalls with URL filtering capability.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Connectivity with and Syslog configured on the supported Firewall Platform
• System requirements:
  • Below 500 Users 4 CPUs/Cores, 6 GB RAM
  • 500 – 1000 Users 4 CPUs/Cores, 8 GB RAM
  • 1000 – 3000 Users 8 CPUs/Cores, 12 GB RAM
  • 3000 – 5000 Users 8 CPUs/Cores, 16 GB RAM
  • 5000+ Users 16 CPUs/Cores, 24 GB RAM

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: KHIPU offers support packages with SLAs for 24x7x365 or business hours (08:00–18:00). Response times depend on incident priority, agreed with customer:; ; P1 – Urgent: Critical outages or major incidents requiring immediate attention - response within 1 hour.; P2 – High: Significant issues affecting important functionality but do not completely halt operations - response within 2 hours.; P3 – Medium: Moderate impact, such as warnings or non-critical alerts - response within 4 hours.; P4 – Low: Minor issues, or informational requests that have little to no operational impact - response within 4 hours.; ; Cases are logged and automatically confirmed by email.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: KHIPU is committed to delivering exceptional technical and after-sales support throughout and beyond project implementation. We provide maintenance and support for all supplied solutions, ensuring equipment is serviced to the agreed level of cover. Our support services include:; ; • Maintain Services: Break-fix support with 1st, 2nd and 3rd line troubleshooting for all KHIPU delivered solutions. KHIPU holds top-level certifications and works directly with manufacturers as required.; • Monitor Services: Proactive monitoring, alerting and analysis.; • Fully Managed Service: Complete responsibility for device management.; • Co-Managed Service: Shared responsibility for device management.; • SOC Service: Comprehensive detection and response to protect critical infrastructure from cyber threats.; ; All services are available 24x7x365 or during business hours (08:00–18:00) and include support via telephone, email, secure portal and remote access.; ; Every customer is assigned a Technical Account Manager to ensure SLAs are met and support requirements are fulfilled. Customer references are available on request to demonstrate our proven track record.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting Started Guide; ; The KHIPU Getting Started Guide document is issued to all new customers and provides essential information for accessing technical and after-sales support. It begins with an overview of KHIPU’s ethos and commitment to delivering exceptional service during and after project implementation. The guide explains the onboarding process, including account setup, portal access, and escalation procedures. ; ; Initial Setup & TAC Activation; ; After a support service is purchased, customers are contacted to arrange an onboarding call.; ; The Case Management Team provides a personalised walkthrough of:; ; KHIPU TAC procedures; Call logging process; Access to the KHIPU TAC Portal and File Share Portal; ; Key Steps in Onboarding; ; Account Creation: Customer details and authorised callers are registered on KHIPU systems.; Platform Access: Credentials for TAC portal and secure file sharing are provided.; Escalation & Complaint Procedures explained.; Maintenance and SLA details reviewed with the customer to ensure all details are correct.; ; NOC & Managed Services Onboarding; For customers using NOC Monitor, Monitor Plus, or Managed Services:; ; Asset registration, dashboard setup, and mobile app access (for enhanced tiers).; Health checks and dependency mapping are completed.; Quarterly reports and proactive monitoring are enabled and scheduled.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: KHIPU End-of-Contract Data Handover Checklist.; When a contract ends, KHIPU ensures a secure and compliant process for returning customer data if requested:; 1. Data Identification; Confirm all customer-owned data, including logs, reports, configurations, and backups, across systems covered by the agreement.; 2. Data Extraction; Prepare data in the agreed format (e.g., encrypted files, CSV, PDF) and verify completeness and integrity before transfer.; 3. Secure Transfer; Use encrypted channels such as secure portals or physical media. Apply encryption for data at rest and in transit, and confirm authorised recipient access with multi-factor authentication.; 4. Customer Confirmation; Obtain written confirmation that the data has been received and validated for integrity and usability.; 5. Data Destruction; Remove all residual copies from KHIPU systems and confirm deletion within the agreed timeframe.; 6. Compliance; Ensure all steps comply with GDPR and Data Protection Laws. The process is documented for audit purposes.; ; This structured approach guarantees security, transparency, and legal compliance during the data handover process.
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service, all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.; ; Included in the Price; ; Data extraction and secure transfer in standard agreed formats.; Customer confirmation and validation process.; Secure deletion of residual data.; Compliance with GDPR and legal requirements.; ; Additional Costs; ; Bespoke data formats or media (e.g., physical drives, custom encryption).; Accelerated timelines for data handover or destruction.; Extended storage beyond the agreed retention period.; Consultancy or technical support for data migration to third-party systems.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided directly to designated contacts.

Using the service

• Web browser interface: Yes
• Supported browsers: Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Fastvue service interfaces provide clear, actionable visibility into internet usage, network activity, and security events by processing log data from leading firewalls such as Palo Alto Networks Fortinet, Cisco and Watchuard. They collect, analyse, and transform raw firewall logs into easy‑to‑read reports, dashboards, and real‑time alerts, helping organisations monitor productivity, detect threats, and safeguard users. Fastvue’s Site Clean technology removes advertising and content‑delivery noise, while its keyword detection flags risky or inappropriate behaviour. These interfaces support scheduling, filtering, user‑group reporting, and automated notifications, enabling non‑technical teams to gain insights without IT intervention
• Accessibility standards: None or don’t know
• Description of accessibility: Fastvue does not publish a dedicated accessibility or WCAG compliance statement, if required KHIPU will submit a structured feature request directly to their support and product teams.
• Accessibility testing: Fastvue does not publish a dedicated accessibility or WCAG compliance statement, if required KHIPU will submit a structured feature request directly to their support and product teams.
• API: Yes
• What users can and can't do using the API: Astvue offers a REST API exclusively for Fastvue Syslog, enabling programmatic access to syslog sources, logs, statistics, and configuration settings. The API operates through the /api endpoint and supports GET and POST requests with parameters supplied via query strings or JSON bodies. It allows listing, enabling, disabling, and editing syslog sources, as well as retrieving log data and server metrics. The API is also used in external integrations such as PRTG, which relies on Fastvue’s fully documented REST interface for custom monitoring. Its main limitation is that it applies only to Fastvue Syslog and Fastvue Reports.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Fastvue offers several customisation capabilities designed to adapt reporting and monitoring to the needs of different organisations. One major area of customisation is productivity reporting, where administrators can reorder and redefine how website categories are mapped into productivity groups such as Productive, Acceptable, Unproductive, and Unacceptable. These settings can be adjusted interactively by dragging and dropping categories within Fastvue Reporter’s Productivity settings. Administrators can also refine accuracy by recategorising specific websites—although these changes must be made on the firewall itself, since Fastvue reflects the firewall’s categorisation rather than overriding it. Additional customisation extends to keyword monitoring, dashboards, alerts, scheduling options, and user-group‑specific reports. Fastvue’s keyword database is continuously updated and can be tuned to detect or exclude specific terms based on organisational requirements. Dashboards and reports can be filtered, shared, exported, or scheduled to deliver tailored insights to different stakeholders. Overall, Fastvue provides flexible customisation across reporting, categorisation, alerting, and user segmentation, allowing organisations to align monitoring with their policies and operational goals.

Scaling

• Independence of resources: Each user manages their Fastvue instance separately.

Analytics

• Service usage metrics: Yes
• Metrics types: Fastvue provides service metrics designed to give clear visibility into network activity, user behaviour, and security events. Its reports highlight top bandwidth users, most‑visited sites, browsing time, blocked or unacceptable activity, suspicious keyword searches, and YouTube viewing patterns, making it easy to identify productivity issues or safeguarding risks. For IT teams, Fastvue surfaces firewall policy actions, network threats, VPN activity, and bandwidth consumption, enabling rapid troubleshooting and security oversight. Real‑time dashboards present live metrics focused on bandwidth, productivity, and security, offering immediate insight into emerging issues. These metrics collectively support compliance, productivity monitoring, threat detection, and organisational reporting needs.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fastvue

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Fastvue does not hold any customer data
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Fastvue’s data export approach focuses on making information easy to extract, reuse, and share across systems. Fastvue Reporter allows reports to be filtered, scheduled, shared, and exported in various formats, enabling managers or IT teams to distribute insights without technical overhead. Meanwhile, Fastvue Syslog exports all syslog data as organised text files, providing an open, vendor‑neutral format that can be searched, archived, compressed, or processed by external analysis tools. This combination of exportable reports and raw text‑based log output ensures flexibility for compliance, auditing, and integration with SIEM, analytics platforms, or long‑term storage workflows.
• Data export formats: Other
• Other data export formats: TXT
• Data import formats: Other
• Other data import formats: Syslog

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: There is no link between the customer's network and our network; the software is deployed in the customer's instance of the public cloud or in customer's data centre.
• Data protection within supplier network: Other
• Other protection within supplier network: Fastvue does not hold any customer data.

Availability and resilience

• Guaranteed availability: N/A - Fastvue is hosted in customer's instance of a public cloud or on-premise. It is managed via a web interface by each customer for their own individual install.
• Approach to resilience: N/A - Fastvue is hosted in customer's instance of a public cloud or on-premise. It is managed via a web interface by each customer for their own individual install.
• Outage reporting: N/A - Fastvue is hosted in customer's instance of a public cloud or on-premise. It is managed via a web interface by each customer for their own individual install.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Access to the service can further be restricted by restricting access via SSL VPN.
• Access restrictions in management interfaces and support channels: Different levels of access are achieved with RBAC.
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and ISO45001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immediately.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All service configuration changes follow an ITIL-based Change Control Process. Requests must be logged via the KHIPU Supportdesk and submitted by authorised personnel only. Each change is assessed for technical suitability, security risks, and service impact. Findings are clearly communicated to the customer, who makes the final decision to proceed, including consideration of any commercial implications. This process ensures a full audit trail and that all aspects of the change are reviewed before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: KHIPU uses continuous scanning tools like Tenable Nessus and Qualys to identify vulnerabilities across servers, applications, and networks. Findings are assessed using CVSSv3 and prioritised from Low to Critical. Asset and service owners remediate issues, with critical/high vulnerabilities patched within 14 days of discovery. The process includes identification, classification, remediation, and verification, with reports provided within five business days post-remediation. Threat intelligence is sourced from vendor advisories, industry platforms, and external feeds, ensuring timely updates and compliance with ISO27001 and Cyber Essentials Plus. This proactive, risk-based approach enables rapid response and strong security across all services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: KHIPU provides 24x7x365 protective monitoring via its Security and Network Operations Centre using Cyber Managed Detection and Response (CMDR). Servers, firewalls, and critical assets are continuously monitored for abnormal behaviour, trend anomalies, and suspicious logs. Potential compromises trigger real-time alerts, followed by immediate triage, severity validation, and escalation to technical teams. Customers are informed through agreed channels. Response times meet strict SLAs: critical within one hour, high within two, and medium/low within four. This proactive approach, combining automated monitoring, early indicators, and structured escalation, ensures rapid detection and resolution while maintaining compliance and service integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: KHIPU’s approach to incident management is ITIL-aligned and prioritises rapid resolution. ; ; Customers log incidents via telephone, email or support portal with required details. Cases are categorised by priority in agreement with the customer:; P1 – Urgent: Critical outages or major incidents requiring immediate attention ; P2 – High: Significant issues affecting functionality, not completely halting operations.; P3 – Medium: Moderate impact, e.g. warnings or non-critical alerts.; P4 – Low: Minor issues, or informational requests with negligible operational impact.; ; Service-affecting incidents are escalated to 2nd/3rd line teams and account/technical managers. Escalation procedures and SLAs are provided during onboarding, ensuring transparency and accountability.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Tuesday 6 May 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable, all business areas and operational offices are in scope of the certificate.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 6 May 2025
• What the ISO 9001 doesn’t cover: Not applicable, all business areas and operational offices are in scope of the certificate.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De598042-4dcc-442e-abff-8c64f3d32edb
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Fa457bce-7b40-4650-a92d-0f1919abfd7a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.