CISILION LIMITED

Cisilion’s Network Infrastructure Managed Service

Cisilion’s Network Infrastructure Managed Service delivers complete management and optimisation for LAN, WAN, datacentre, wireless, and firewall assets, ensuring secure, compliant, and reliable environments. Choose React, Monitor, or Manage tiers for tailored support and ownership

Features

• Incident Management
• Problem Management
• Change Enablement
• Configuration Backup & Restoration
• Vulnerability Management
• Patch Management
• vent & Performance Monitoring
• Custom Runbooks
• Clients’ 3rd Party Ticket Logging
• Release Management

Benefits

• Improved network stability, performance, and resilience.
• Faster incident response through UK‑based, certified experts
• Alignment with industry best practice for security and compliance
• Full lifecycle coverage: issue detection, remediation, optimisation.
• Reduced operational overhead for customers.
• Optional enhanced visibility and analytics through LayerX NetFlow
• Optional enhanced visibility and analytics through Cisco ThousandEyes add‑ons.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

129957207514188

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Some service components are optional add‑ons (e.g., ThousandEyes, LayerX NetFlow). ; ; Managed Fortinet is provided only at the Manage tier. ; ; Monitoring and event visibility may vary depending on asset telemetry capabilities.
• System requirements:
  • Customer must complete first‑line triage before logging a ticket
  • Reliable LAN and WAN connectivity across all supported sites
  • Secure access to vendor hardware parts and engineering support.
  • Remote incident support capability for reactive service engagement.
  • Monitoring tools for proactive detection of network performance issues.
  • Compliance with ITIL-aligned processes for service management operations.
  • Integration with client’s existing ITSM portal for ticket logging.
  • Support for Cisco routers, switches, firewalls, and wireless devices.

User support

• Email or online ticketing support: Yes
• Support response times: Cisilion responds to questions promptly through its 24×7 Service Desk. During standard business hours (Monday to Friday, 09:00–18:00 UK time), critical queries receive a response within 60 minutes, high-priority within two hours, and medium within four hours. Low-priority requests are addressed within six hours. Weekend and out-of-hours support is available by prior agreement and may involve extended response times or additional charges. This ensures flexibility while maintaining ITIL-aligned processes and SLA commitments for all managed services.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Cisilion provides three support levels tailored to client needs. React offers incident support for core services, ideal for stable environments. Monitor adds proactive monitoring and alerting to reduce downtime. Manage delivers full management, reporting, and strategic oversight, including monthly or quarterly service reviews. All tiers include 24×7×365 UK-based Service Centre access, escalation management, and ITIL-aligned processes. Costs vary by level and asset volume: React is the most economical, Monitor adds a moderate uplift for proactive services, and Manage commands a higher rate for comprehensive coverage. For enhanced governance, Manage clients benefit from a dedicated Client Success Manager. Premium engagements can include a Technical Account Manager (TAM) for strategic planning and performance improvement. Cloud-focused services may also provide a Cloud Support Engineer for advanced troubleshooting and optimisation across Azure, Microsoft 365, and hybrid environments, ensuring expert oversight and alignment with business objectives.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using our service through a structured onboarding programme. This includes comprehensive user documentation, quick-start guides, and video tutorials for self-paced learning. We provide online training sessions for administrators and end users, covering key features and best practices. For organisations requiring hands-on support, onsite training can be arranged to ensure smooth adoption and minimal disruption. Our blended approach ensures accessibility and caters to diverse user needs, including compliance with WCAG standards. Additionally, we offer dedicated onboarding support and Q&A sessions, enabling users to gain confidence and maximise the value of the service from day one.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, users can securely extract their data using multiple methods. We provide full guidance and support throughout the process. Data can be exported via the service dashboard or API in open formats such as CSV and JSON. For complex environments, we assist with creating backups, transferring data to a new provider, and ensuring compliance with security standards. All transfers are encrypted, and once complete, data is permanently deleted from our systems. Comprehensive documentation and optional training are available to ensure a smooth, compliant transition without disruption to business operations.
• End-of-contract process: The contract price includes all agreed professional services, project management, and core deliverables specified in the Statement of Work. This covers design, implementation, configuration, and standard support within defined SLAs. Optional elements such as enhanced support tiers, advanced reporting, compliance audits, and additional consultancy are chargeable extras. Hardware, software licences, and third-party subscriptions are invoiced separately at agreed rates. Reasonable expenses (e.g., travel) may also be billed at cost. Any change requests or scope variations beyond the original agreement will incur additional charges, confirmed through a formal change control process
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes, our service includes a secure, user-friendly interface accessible via web portals and dashboards. Clients can view real-time performance metrics, manage incidents, and access service documentation through this interface. Vendor-specific tools, such as Cisco Meraki or Microsoft portals, may also be integrated for enhanced visibility and control. The interface supports role-based access, ensuring authorised users can configure settings and monitor environments without additional software installation. This approach provides transparency, operational efficiency, and compliance with ITIL-aligned processes.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted accessibility testing to ensure our service interface supports users of assistive technologies. Testing included validation against WCAG 2.2 AA standards and involved scenarios using screen readers, voice recognition software, and alternative input devices. Our QA team assessed usability for visually impaired and motor-impaired users, verifying navigation, form completion, and dashboard interaction. Automated accessibility checks were complemented by manual exploratory testing to identify non-functional issues impacting assistive technology compatibility. We also provided expert consultancy to help product teams understand accessibility requirements and incorporated findings into iterative design improvements. Regular reviews ensure compliance with EN 301 549 and accessibility best practices. This approach guarantees that all users, regardless of ability, can interact effectively with our service interface, maintaining inclusivity and operational efficiency across diverse environments.
• API: Yes
• What users can and can't do using the API: Yes, our service provides secure API functionality for integration and automation. RESTful APIs enable clients to access service data, manage configurations, and trigger workflows programmatically. These APIs support interoperability with third-party systems and enterprise applications, enhancing flexibility and operational efficiency. All endpoints are protected with role-based access controls and strong authentication, ensuring compliance with ISO27001 and GDPR. This approach allows organisations to streamline processes, customise service interactions, and maintain security while leveraging automation for improved performance and scalability.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise our service to meet their specific operational and compliance needs. Options include tailoring SLAs, selecting support tiers, and integrating with existing ITSM platforms or cloud environments. Buyers can also choose optional add-ons such as advanced reporting, compliance audits, and enhanced security modules. This flexibility ensures alignment with organisational objectives while maintaining ITIL-aligned processes and ISO27001 compliance. Our approach enables organisations to optimise service delivery, improve governance, and adapt to evolving business requirements without compromising security or performance.

Scaling

• Independence of resources: We guarantee service stability through multi-tenant architecture with strict resource isolation, ensuring one client’s demand never impacts another. Capacity planning and proactive monitoring maintain optimal performance, supported by auto-scaling to handle peak loads. Quality of Service (QoS) policies prioritise critical traffic, while SLAs enforce performance standards. Our managed service includes continual optimisation and vendor-backed support, ensuring resilience and consistent user experience regardless of concurrent demand. This approach safeguards reliability and compliance across all environments.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive service metrics for Network Infrastructure Managed Service, including SLA-backed incident response and resolution times, change success rates, and service request fulfilment. Real-time monitoring ensures network health, with monthly and quarterly reports covering performance, capacity, and risk registers. Security metrics include patch deployment speed and configuration backup compliance. Customer satisfaction and Experience Level Agreements (XLA) are tracked to enhance user experience. Regular service reviews drive continual improvement and ensure transparency across all operational and compliance areas.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco ,Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data securely via the service dashboard or API in open formats such as CSV or JSON. For complex environments, we provide guidance and support for bulk exports and backups. All transfers are encrypted, ensuring compliance with ISO27001 and GDPR throughout the extraction process.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.9% service availability, supported by strict SLAs. For critical incidents (P1), we target a 15-minute response and resolution within 4 hours; major issues (P2) within 8 hours; and standard issues (P3) within 24 hours. Availability is monitored continuously, and scheduled maintenance is excluded from calculations. If we fail to meet guaranteed levels, service credits apply—typically 3.5% of annual charges per hour beyond the target fix time. These credits ensure accountability and compensate users for any disruption, reinforcing our commitment to reliability and contractual performance.
• Approach to resilience: Our service is designed for resilience through redundant architecture, proactive monitoring, and rapid failover. Core components include high-availability clusters, load balancing, and automated recovery to minimise downtime. Datacentres comply with recognised standards such as CSA CCM v4.0 and ISO/IEC 27001, featuring physical access controls, encrypted storage, and annual penetration testing by CREST-approved providers. Backup and disaster recovery systems ensure continuity, with hybrid and cloud options for additional redundancy. This approach guarantees secure, reliable operations and swift restoration in the event of failure. Detailed datacentre resilience information is available on request.
• Outage reporting: Our service reports outages through multiple channels to ensure transparency and rapid communication. A public dashboard provides real-time status updates, while an API enables automated integration with client monitoring systems. Additionally, email alerts are sent to designated contacts for immediate notification of incidents and resolution progress. These mechanisms ensure clients remain informed at all times, supporting proactive management and compliance with agreed SLAs. This multi-layered approach guarantees visibility and timely response during any service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based controls, multi-factor authentication, and conditional access policies. Administrative privileges are limited to authorised personnel, with guest and external users blocked from sensitive functions. All sessions are monitored, and compliance enforced via Microsoft Entra and Azure governance settings.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001-aligned Information Security Management System (ISMS) policies covering confidentiality, integrity, and availability of data. Governance includes Board-level accountability, a Senior Information Risk Owner (SIRO), and defined roles for compliance oversight. Policies are enforced through documented procedures, mandatory staff training, and regular audits. Incident reporting flows from employees to directors, ensuring prompt escalation and resolution. Continuous monitoring, risk assessments, and management reviews guarantee adherence, while breaches invoke disciplinary measures and corrective actions for continual improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes comply with recognised standards such as CSA CCM v4.0 and SSAE-18. All service components are tracked throughout their lifecycle using CMDB and automated tools, ensuring accurate configuration records. Changes follow ITIL-aligned workflows, including peer and client review for significant updates. Each change undergoes impact and risk assessment, with specific focus on potential security implications before approval. This structured approach ensures integrity, security, and compliance across all environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process identifies and assesses threats using vendor advisories, NIST CVE databases, and Microsoft Defender analytics. Critical vulnerabilities (CVSS score 9–10) trigger immediate remediation planning. Patches are tested in controlled environments before deployment, ensuring compatibility and security. Deployment occurs promptly based on severity, often within hours for critical issues. Continuous monitoring and lifecycle management maintain compliance, while threat intelligence from trusted sources ensures proactive defence against emerging risks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring process uses continuous security monitoring and anomaly detection to identify potential compromises. Alerts are analysed by our Security Operations team, triggering immediate investigation and containment actions. We escalate incidents based on severity, applying predefined response workflows aligned with CSA CCM v4.0 and ISO/IEC 27035 standards. Critical incidents receive priority handling, with response initiated within minutes and full remediation planned promptly. This approach ensures rapid detection, containment, and recovery to maintain service integrity and compliance
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate ITIL-aligned incident management with pre-defined processes for common events, including escalation for major incidents. Users report incidents via our 24/7 Service Desk or through the ITSM portal, which supports logging, categorisation, and tracking. Incident reports are provided through the portal and included in scheduled service reviews, with detailed records of actions, timestamps, and resolution outcomes. This structured approach ensures rapid restoration of service, transparent communication, and compliance with agreed SLAs.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 3.5%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 4.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 2 September 2025
• What the ISO/IEC 27001 doesn’t cover: Ur ISO/IEC 27001 certification covers the design, support, and delivery of IT solutions within the defined scope of our Statement of Applicability. However, it does not extend to every element of our operations or third-party services. Specifically, outsourced cloud platforms such as Microsoft Azure or other vendor-hosted environments fall outside our certification boundary, although these providers maintain their own ISO certifications. Additionally, ISO/IEC 27001 audits are not designed to detect or prevent criminal activity or guarantee immunity from breaches; they confirm compliance with an Information Security Management System, not absolute security. The certification also excludes any services or processes not listed in the approved scope, such as certain subcontractor activities or bespoke client systems. While we maintain rigorous controls internally, gaps are mitigated by requiring partners to hold equivalent certifications and by implementing contractual security obligations. This layered approach ensures comprehensive coverage while acknowledging the limitations inherent in the standard.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 9 September 2025
• What the ISO 9001 doesn’t cover: CopilotOur ISO 9001 certification applies to the quality management system governing our core services and processes within the defined scope. However, it does not cover every aspect of our operations. Specifically, activities outside the documented scope, such as bespoke client solutions developed under separate agreements, fall outside certification boundaries. Third-party services and subcontractor activities are also excluded, although we require them to maintain equivalent quality standards contractually. ISO 9001 does not guarantee product performance or compliance with external regulations; it focuses on process consistency and continual improvement rather than technical specifications. Additionally, non-operational functions such as marketing or certain administrative tasks may not be included in the certified scope. While these exclusions exist, we mitigate risks through robust supplier management, internal audits, and adherence to best practices across all areas. This ensures that even non-certified elements align with our commitment to quality, delivering reliable outcomes and maintaining customer satisfaction
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 625ce49e-bafe-4222-8e24-8f43e5e0dc48
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 17f5ab9f-5b07-4bab-a2a1-458a07801692
• Other security certifications: Yes
• Any other security certifications: Cisco Advanced Security Architecture Specialisation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.