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SOFTWAREONE UK LIMITED

SoftwareOne + AliBaba Cloud Services

SoftwareOne's Alibaba Cloud Managed Cloud Services are designed to maximise your investment in public cloud with reliable and cost effective solutions, whilst ensuring access to industry leading technology and infrastructure delivered through expert professional services.

Features

  • Landing Zone assessment and implementation
  • Migration services from on premise or from another cloud
  • Bespoke solution design and implementation
  • Well Architected Framework for workloads
  • Platform vouchers for product consumption

Benefits

  • Assessment of business value of opportunities and solutions
  • Create foundational Landing Zone accelerating solutions on Alibaba Cloud
  • Requirements gathering and technical architecture for existing and bespoke solutions
  • Ensure viability through a Proof of Concept
  • Planning and implementation of defined solution
  • Maintain continuous quality through monitoring and solution governance
  • Minimise workload risks via Well Architected Framework and management
  • Systematically optimise costs and performance
  • Enable growing solution and business value.
  • Platform prepared for future use cases

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 3 0 1 7 8 0 2 3 1 6 5 9 7 7

Contact

SOFTWAREONE UK LIMITED Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes
Support response times
Business Critical < 15 Minutes.
Production system down <40 minutes
Moderate impact <4 hours
Minor impact <8
General Question <18 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AAA
Web chat accessibility testing
Screen Readers (JAWS,NVDA,Voice Over). Keyboard-Only Voice Control (Dragon,Voice Access) Screen Magnifiers Switch Devices
Support levels
Software One provide several levels of support from Alibaba Cloud depending on the SLA that our customers require. There are four levels of support available Selected,Premium,Elite & Flagship. A dedicated TAM is provided a part of the Premium to Flaship support packages .Technical account managers (TAM) can be provided to customers who require them for an additional charge as required for specific project delivery.

Support charges are based upon a percentage of the customer cloud consumption as below. Minimum spend of $2000/Month or 10% of monthly Cloud charges for the first $0-$105,000 7% of monthly Cloud charges from $105,000-$410,000. 5% of monthly Cloud charges from $410,000 - $800,000 3% of monthly Cloud charges over $800,000
AI chatbot
Yes

Supplier type

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Alibaba

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £1,500.00 £650.00
Associate business architect £1,700.00 £800.00
Business architect £1,850.00 £950.00
Lead business architect £2,100.00 £1,150.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,700.00 £800.00
Senior data architect £1,850.00 £950.00
Chief data architect £2,100.00 £1,150.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,700.00 £800.00
Senior enterprise architect £1,850.00 £950.00
Lead enterprise architect £2,100.00 £1,150.00
Principal enterprise architect £2,400.00 £1,400.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,700.00 £800.00
Solution architect £1,850.00 £950.00
Senior solution architect £2,100.00 £1,150.00
Lead solution architect £2,400.00 £1,300.00
Principal solution architect £2,600.00 £1,500.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
TUV Sud
ISO/IEC 27001 accreditation date
Thursday 16 October 2025
What the ISO/IEC 27001 doesn’t cover
All services are in scope of the certification
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
TUV Sud
ISO 9001 accreditation date
Monday 5 May 2025
What the ISO 9001 doesn’t cover
All services are in scope of this certification
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
Yes
Any other security certifications
  • ISO27701
  • ISO27017
  • SOC2 Type 2 Report
  • SOC3 Report

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.