EXPONENTIAL-E LIMITED

Security Access Service Edge (SASE)

Single-Vendor Secure Access Service Edge (SASE) solutions are tailored for public sector organisations seeking to enhance their network security and operational efficiency. This service integrates essential security functions such as SSL inspection, advanced malware protection, and intrusion prevention with cutting-edge network management technologies, leveraging a cloud-native platform.

Features

• Deep SSL Inspection secures and examines encrypted traffic
• NGFW and SWG capabilities unify advanced network security
• CASB monitors and enforces cloud application security policies
• Advanced IPS proactively prevents exploitation and network attacks
• Malware Prevention blocks threats with advanced algorithms and heuristic analysis
• DLP detects and prevents sensitive data leaks within your organisation
• Single-vendor solutions ensure the most seamless, efficient integration & support
• Comprehensive Reporting provides deep security insights into your organisation's behaviour
• Connectivity convergence for Broadband, Fibre, 5G, Wifi, satellite
• AI and ML security engine

Benefits

• Secure Remote Working ensures safe corporate resources access from anywhere
• VPN replacement technology offers superior security and greater efficiency
• Modern, private application access reduces latency and operational costs
• Zero Trust Model authenticates all access and enhances security
• Uniform compliance across locations, devices & users.
• Centralised Management Portal significantly reduces administrative overheads
• Cost efficiency by minimising the need for multiple security solutions
• Single-vendor solutions minimise latency and improve user experience
• Device Security Posture enables comprehensive device control
• Conditional access enforces granular resource access control

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

130423437647996

Contact

Kay Sugg
02034358835
psbids@exponential-e.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Network security

  • Trusted network access and protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: In some cases, an applicable Operating System needs to be provided. A stable internet connection is also required. Minimum hardware specification for the client to be installed. Network readiness assessment may also need to be carried out first.
• System requirements:
  • Compatible VM and Operating System
  • Compatible Bare Metal or Cloud Instance

User support

• Email or online ticketing support: Yes
• Support response times: P1 Target Response Time - 15 mins; P2 Target Response Time - 15 mins; P3 Target Response Time - 30 mins; P4 Target Response Time - 30 mins
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Business Hours (09:00 - 17:00), weekdays excl Bank Holidays.; Extended Business Hours (08:00 - 18:00), weekdays excl Bank Holidays.; 24/7/265, including Bank Holidays.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Consultancy, Assessment and Planning: We conduct a thorough analysis to understand your specific security and network requirements. We customise the solution to integrate seamlessly with your existing IT infrastructure.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, users can download all relevant logs and security reports to ensure they retain access to their operational history. This process is straightforward—users can request data extraction through their client dashboard, or this data can also be downloaded through an API. Customer data will be available common format such as CSV or JSON. Following data extraction, the account is securely decommissioned to ensure no residual data remains
• End-of-contract process: The services are ceased at the contract end with no additional requirement for extraction or removal of equipment or assets from the customer site.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences that are apparent to the user about how the service works, by accessing from either a mobile or desktop device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Dashboard Monitoring: Users can view dashboards that display network performance, security alerts, and other real-time data. This includes visual representations such as graphs, charts, and statistics that provide insights into the system's operation.; Audit Logs: Read-only access often includes the ability to view logs and audit trails. This allows users to track changes made within the system, which is crucial for compliance and security monitoring.; View Configuration Settings: Users can view existing configurations of network devices, security policies, and other system settings. However, they cannot modify these settings.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Dashboard monitoring: Users can view dashboards that display network performance, security alerts, and other real-time data. This includes visual representations such as graphs, charts and statistics that provide insights into the system's operation. Audit Logs: Read-only access often includes the ability to view logs and audit trails. This allows users to track changes made with the system, which is crucial for compliance and security monitoring. View Configuration Settings: Users can view existing configurations of network devices, security policies, and other system settings. However they cannot modify these settings.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise our SASE service by selecting and licensing individual features as needed:; Next Gen Malware Protection: Add on-demand for inspecting WAN and internet traffic for malware.; Intrusion Prevention System (IPS): Opt in for traffic inspection to identify malicious activities.; Cloud Access Security Broker (CASB): Gain insights and control over SaaS application usage.; Data Loss Protection (DLP): Implement to prevent unauthorised data transfers and uploads.; Remote Browser Isolation (RBI): Activate to safely access and stream risky or unknown websites.

Scaling

• Independence of resources: Our SASE solution is designed to meet the performance requirements of our users consistently, regardless of the demand from other users. We achieve this by continuously monitoring and proactively scaling our Points of Presence (POPs). The infrastructure's capacity is continuously monitored, and resources are scaled up well before any potential congestion occurs. Moreover, the POPs are equipped with dynamic resource allocation capabilities that automatically adjust and allocate additional resources to different tunnels and data flows as required. This happens whenever predefined service level agreements (SLAs) or performance thresholds are exceeded, ensuring that each user's experience remains optimal and uninterrupted.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can view dashboards that display network performance, security alerts, and other real-time data. This includes visual representations such as graphs, charts, and statistics that provide insights into the system's operation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can use the online dashboard to run reports which will export their data. Additionally, users can make API requests to export data from the system.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our Target availability for the service varies according to SLA and solution options taken.
• Approach to resilience: Our solution is engineered for high resilience, utilising redundant infrastructure and automatic failover mechanisms to ensure consistent and reliable performance. For detail, please feel free to request additional information.
• Outage reporting: Dashboard and API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Details available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow NCSC, ISO27001, ISO27017 and ISO QMS / 9001 policies and processes. Our policies are aligned to the Cyber Assessment Framework (CAF/GovAssure).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Details available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Details available on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Details available on request.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Exponential-e’s ITIL-based Incident Management process is integrated into its ISO9001 and ISO20000-1 accredited framework. Pre-defined procedures address common events, with examples including automated scripts for capacity-related issues .Incidents are reported by users via email, phone, or ServiceNow, which generates a tracking number for efficient handling and prioritisation. These incidents are logged, allocated to appropriate teams, and resolved based on their urgency and impact. Incident updates are provided regularly, with detailed reports shared for major incidents. Post-resolution evaluations ensure continuous improvement, supported by root cause analyses and formal Reason for Outage reports.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Saturday 13 April 2024
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Saturday 13 April 2024
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Saturday 13 April 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: Friday 30 January 2026
• What the PCI DSS doesn’t cover: Not applicable
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C82c415b-9423-4525-9c4d-2a800deb7fdc
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5dd79cac-9d43-47c5-89dc-7942d72666ee
• Other security certifications: Yes
• Any other security certifications:
  • HSCN CN-SP Stage 2
  • SOC Type 1 & 2
  • ISO27017

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.