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MISCO TECHNOLOGIES LIMITED

Misco Cloud Software Asset Management & Usage Analytics

Misco provides managed cloud and software enablement services to help organisations deploy, configure and operate business-critical platforms securely and effectively. The service supports the adoption, optimisation and ongoing management of vendor technologies such as Microsoft and Adobe, aligned to organisational, security and operational requirements.

Features

  • Secure cloud platform enablement and configuration.
  • Cloud security hardening aligned to best practice.
  • Identity, access and privilege management support.
  • Secure configuration of SaaS and cloud services.
  • Baseline security assessments and gap analysis.
  • Policy-driven security controls implementation.
  • Ongoing security optimisation and improvement.
  • Vendor-agnostic support across cloud platforms.
  • Integration with existing security tools.
  • Advisory and managed security support services.

Benefits

  • Improves cloud security posture.
  • Reduces risk of misconfiguration.
  • Supports compliance and assurance requirements.
  • Enables secure adoption of cloud services.
  • Reduces operational security overhead.
  • Enhances visibility and control.
  • Improves resilience against cyber threats.
  • Accelerates secure cloud deployment.
  • Supports multi-vendor cloud environments.
  • Scales as organisational needs evolve.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 3 0 9 2 6 5 3 2 1 8 6 3 0 3

Contact

MISCO TECHNOLOGIES LIMITED Victoria Trivett
Telephone: 01933 718439
Email: frameworks@misco.co.uk

About the service

Service categories

Cloud Support Services

Security Services

  • Other

Service scope

Service constraints
The service requires access to supported cloud platforms and services under the customer’s control. Secure internet connectivity is required for remote delivery and management activities. Customers must hold appropriate licences and administrative permissions for any third-party platforms involved. Some activities may require scheduled access windows and coordination with customer teams. Planned changes are delivered by agreement to minimise operational disruption.

User support

Email or online ticketing support
Yes
Support response times
Support queries are responded to during agreed service hours, Monday to Friday, 9am to 5pm (UK time). Response times are prioritised based on severity. Out-of-hours and weekend response is available for critical incidents where this has been agreed as part of the service.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is provided through a browser-based chat interface available on the supplier’s website. Users can use the chat function to ask general questions, request guidance and be directed to appropriate support channels.

The chat facility is intended for initial enquiries and signposting rather than secure incident handling or account administration. Where required, users are directed to email or telephone support for further assistance.
Web chat accessibility testing
None.
Support levels
The service is provided with defined support levels aligned to customer requirements and service scope. Support includes incident handling, recovery assistance, operational support and advisory services, with severity-based prioritisation.

Support levels vary by contract and may include standard business-hours support or enhanced coverage for higher-severity incidents, including out-of-hours support where agreed. Costs vary depending on the selected support level, service scope and response requirements.

A named service or technical account manager is provided for ongoing service oversight, with access to cloud, data protection and recovery specialists available where required.
AI chatbot
Yes

Supplier type

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Services will be delivered by Misco, using multiple supporting technologies/vendors.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Network architect
Role level UK Rate Offshore Rate
Associate network architect £680.00
Network architect £1,000.00
Lead network architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £760.00
Principal solution architect £960.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £680.00

IT operations roles

End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £360.00
Senior end user computing engineer £520.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £680.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £560.00
Senior infrastructure engineer £640.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
CDL Group Ltd
ISO/IEC 27001 accreditation date
Thursday 27 November 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
CDL Group Ltd
ISO 9001 accreditation date
Thursday 27 November 2025
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
7cd28e47-869c-47f3-b33a-f8672b44e347
Other security certifications
No

Social value

Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.