NTT DATA BUSINESS SOLUTIONS LIMITED

NTT DATA Business Solutions – WalkMe Digital Adoption Platform (DAP) and WalkMe Learning Arc

WalkMe Digital Adoption Platform (DAP) and WalkMe Learning Arc licences with full implementation, workflow automation, structured learning enablement, and knowledge transfer. The service delivers in-application guidance, automated workflows, and role-based learning journeys to accelerate SaaS adoption, improve user proficiency, and maximise return on technology investment.

Features

• Real-time, in-application guidance simplifies complex SaaS workflows for users
• Workflow automation reduces manual steps across multiple enterprise applications
• Behavioural analytics track user engagement and adoption challenges continuously
• Contextual tips provide step-by-step instructions tailored to user actions
• Role-based learning paths align training to specific business processes
• Progress tracking monitors individual and team learning effectiveness efficiently
• No-code configuration enables rapid creation and modification of guidance content
• Integration with SaaS platforms ensures seamless, consistent digital experiences
• Onboarding modules accelerate new user adoption and competence development
• Mobile/remote access support learning and guidance on the move

Benefits

• Accelerates onboarding for new employees across multiple SaaS applications
• Reduces reliance on support teams by providing self-service guidance
• Improves task completion accuracy and consistency across business processes
• Enables data-driven optimisation of digital workflows and user adoption
• Supports progressive skill development aligned with user roles
• Tracks learning progress to identify gaps and targeted training needs
• Allows teams to maintain/evolve content independently, no coding required
• Increases productivity by automating repetitive and error-prone tasks
• Enhances user confidence with contextual guidance during live system use
• Maximises SaaS investment by ensuring scalable adoption and engagement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

130964956457338

Contact

Philip Newman
07554555951
Info-solutions-uk@bs.nttdata.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Business rules management

  Modelling and architecture

  • Business Process Modelling Tools
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: WalkMe DAP and WalkMe Learning Arc extend existing cloud and web-based applications by providing in-application guidance, workflow automation, and structured learning journeys that enhance adoption, usability, and user capability without requiring changes to the underlying systems.
• Cloud deployment model: Public cloud
• Service constraints: WalkMe DAP and Learning Arc operate as overlays on existing SaaS and web applications and therefore depend on compatibility with supported browsers and application configurations. Content development requires access to target systems and appropriate stakeholder availability. Workflow automation capabilities are subject to the technical limitations of underlying applications. Internet connectivity is required for end users. Platform availability may be affected during scheduled maintenance windows. Organisations must ensure appropriate internal governance, data privacy approvals, and consent processes for the use of behavioural and learning analytics.
• System requirements:
  • Internet browser, latest versions of Chrome, Edge, or Firefox supported
  • Stable internet connection, minimum 5 Mbps download and upload speed
  • WalkMe Snippet or browser extension deployed, depending on client architecture
  • Browser-based WalkMe Editor requires sufficient user permissions for editing
  • Access to relevant SaaS environments for configuration and testing tasks
  • Nominated WalkMe administrator recommended for governance and permissions management
  • Administrator manages content lifecycle, version control, and platform configuration
  • Optional single sign-on supported where client environment allows integration
  • Devices must meet minimum screen resolution for optimal interface display
  • Security software up to date, including antivirus and firewall protections

User support

• Email or online ticketing support: Yes
• Support response times: Response times based on priority of the incident raised. Initial response times based on priorities outlined below. ; ; P1 – IRT: within 1 hour of case submission ; ; P2 – IRT: within 4 hours of case submission ; ; P3 – IRT: within 1 business day of case submission ; ; P4 – IRT: within 2 business days of case submission
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: No testing undertaken with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: SAP Software Enterprise Support is included in the subscription fees outlined for this cloud service. ; ; Additional support levels can be provided at additional cost. ; ; SAP Preferred Success is an enhanced support offering provided by SAP over and above Enterprise Support. See separate Lot Listing for details. ; ; NDBS can provide a fully tailored application and technical management support service having been providing support services to the SAP community since 1989, unique in the market. A global SAP certified partner, we offer the benefit of global capabilities with local presence. ; ; Global SAP PCoE Certification which ensures adherence to standards set by SAP. NDBS are ISO9001 and ISO27001 certified providing assurance of quality for our flexible support models that are flexible to demands from the customer. ; ; See separate Lot 3 Listing ‘NTT DATA – SAP Cloud Support Services’ for pricing details. ; ; Governance of the service is provided by an assigned NDBS UK Service Delivery Manager, providing governance across all areas of the service including service management, incident and change management, continual service improvement and customer satisfaction.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Clients are onboarded using a structured delivery approach covering discovery, design, implementation, and transition to business-as-usual. During discovery, priority business processes, user roles, and success measures are agreed. Design and implementation activities include configuration of WalkMe DAP in-application guidance, workflow automation, analytics, and WalkMe Learning Arc role-based learning journeys aligned to agreed processes. ; ; Knowledge transfer is embedded throughout delivery to ensure client teams can independently manage, maintain, and extend the service. This includes walkthroughs of platform configuration, content lifecycle management, governance, and reporting. Optional administrator and builder training can be provided, covering best practices for creating guidance, maintaining learning paths, and optimising adoption using analytics. ; ; Where required, tailored onboarding documentation, governance playbooks, and operational handover materials can be provided at additional cost. This structured approach enables users to begin using the service quickly while supporting long-term ownership and sustainable adoption.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients retain full ownership of all WalkMe DAP and WalkMe Learning Arc assets. Guidance, workflows, learning paths, and analytics data can be exported through built-in reporting tools, supported APIs, or manual export options. Knowledge transfer ensures client teams can extract and preserve content and data prior to contract completion.
• End-of-contract process: At the end of the contract, all WalkMe DAP and Learning Arc assets, including configuration, guidance, workflows, learning paths, and supporting documentation, are handed over to the client. Knowledge transfer is provided to support continuity. Any additional transition or uplift activities can be delivered as an additional service.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: WalkMe DAP and WalkMe Learning Arc support mobile environments where application compatibility allows. Mobile guidance is optimised for smaller interfaces, enabling users to complete tasks and access contextual help on the move. Learning Arc pathways remain accessible on mobile devices, supporting flexible, self-paced learning. Some feature variations may occur due to mobile interface constraints, while maintaining consistency with the desktop learning and guidance experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service includes a browser-based WalkMe Editor used to configure in-application guidance, automation, segmentation, analytics, and learning journeys. WalkMe Learning Arc provides a dedicated interface for creating and managing role-based learning paths, assigning content, and monitoring learner progress. Administrators and authors access dashboards for insights, governance, and optimisation, while end users interact directly within their live applications through contextual guidance and learning overlays.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A - The service is designed to support accessibility standards such as WCAG 2.1 AA or EN 301 549, subject to confirmation.
• API: Yes
• What users can and can't do using the API: WalkMe provides supported APIs that enable organisations to integrate adoption and learning data with external systems. The Insights API allows extraction of usage, engagement, and learning progression data for reporting and analytics. The Workstation API supports extended automation scenarios across applications. APIs require appropriate authentication and role-based permissions. ; ; Documentation is available online, and sandbox environments may be available depending on tenant configuration. API integration supports advanced reporting, governance, and optimisation of digital adoption and learning strategies.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: WalkMe DAP and Learning Arc offer extensive customisation capabilities. Organisations can tailor in-application guidance, automation logic, segmentation rules, branding, and structured learning journeys to reflect their specific business processes and user roles. Configuration is performed using a no-code editor, enabling trained client teams to independently update and maintain content. ; ; Customisation can be undertaken by nominated administrators, governance leads, or certified WalkMe builders. Following knowledge transfer, clients retain full control and ownership of all guidance, workflows, and learning assets, supporting sustainable operation and continuous improvement.

Scaling

• Independence of resources: WalkMe DAP and WalkMe Learning Arc operate within logically isolated SaaS tenant environments. Each customer’s data, configuration, and analytics are segregated to prevent cross-tenant impact. The service uses elastic, cloud-based infrastructure that scales automatically to accommodate increases in usage and demand. This approach ensures that activity from other customers does not affect service performance, availability, or responsiveness, supporting consistent user experience as adoption and learning volumes grow.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and adoption metrics including user engagement, step completion rates, workflow success and failure points, learning path progress, content usage, and adoption trends over time. Metrics enable organisations to identify friction points, measure learning effectiveness, and optimise guidance and workflows based on user behaviour.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP & WalkMe

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All customer data stored by WalkMe is encrypted at rest using cloud-native Key Management Services (KMS) with FIPS 140-2 validated cryptographic modules. Encryption applies to databases, backups, snapshots, and replicated disaster recovery environments. Portable devices used by WalkMe personnel are also fully disk encrypted.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: WalkMe DAP and Learning Arc support data export through Insights dashboards, reports, and supported APIs. Exported data includes user engagement, workflow completion, learning progression, and adoption trends, enabling external analysis and reporting.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON (via supported APIs)
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via supported APIs)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All data transmitted between end-user devices, customer environments, and WalkMe services is encrypted using TLS 1.2. WalkMe follows TLS deployment best practices aligned with NIST and FISMA standards. Insecure algorithms are disabled to prevent downgrade or interception risks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data within WalkMe’s cloud environment is protected through encrypted communications, strict access controls, and segregation of environments. All stored data is encrypted at rest using cloud-native Key Management Services (KMS) with FIPS-approved algorithms. WalkMe operates a dedicated security and compliance function and enforces least-privilege access across production systems.

Availability and resilience

• Guaranteed availability: WalkMe guarantees 99.99% uptime for the WalkMe Player, which delivers in-application guidance to end users. The service loads asynchronously, ensuring that even in the unlikely event of WalkMe unavailability, the underlying application remains unaffected. Availability commitments are defined within the customer SLA, and service credits are available where SLA thresholds are not met. WalkMe utilises CDN-based delivery with automated failover to cached content to further enhance resilience.
• Approach to resilience: WalkMe is designed for high resilience using a multi-region, multi-availability-zone cloud architecture. Services are deployed across multiple data centres with automated failover. Daily encrypted backups are retained for 30 days, and data is replicated to disaster recovery sites. WalkMe maintains a documented Business Continuity Plan (BCP) and Disaster Recovery (DR) strategy, tested annually. The Recovery Point Objective (RPO) is up to four hours and the Recovery Time Objective (RTO) is up to 24 hours. DR-tests are conducted annually on servers and databases
• Outage reporting: WalkMe communicates service incidents and outages through direct customer notifications and support channels. Customers can raise and track incidents via the WalkMe support ticketing system. Incident status, prioritisation, and escalation are managed according to SLA commitments. Major incidents are communicated proactively to affected customers, with post-incident reporting available where required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Username and password for all content managers. ; ; Multi-Factor Authentication (MFA) can be optionally enabled for additional security. ; ; Identity federation via SAML 2.0 is supported for integration with existing identity providers (e.g., Azure AD, Google Workspace). ; ; Role-based access control ensures that users can only access permitted features and areas within the platform. ; ; Optional IP restrictions or VPN connections can be applied where required by the customer’s security policy. ; ; Note: End users of WalkMe Player (guidance on web pages) do not require authentication.
• Access restrictions in management interfaces and support channels: WalkMe restricts access to the Editor and management interfaces using role-based access controls. During setup, roles and permissions are configured according to customer hierarchy, granting only the access required for each function. WalkMe applies least privilege principles, ensuring users can only access relevant parts of the system. Access to support channels requires authentication via the customer’s account, and support staff access is logged. Sensitive actions are limited to authorised personnel. WalkMe’s SaaS infrastructure is hosted on AWS with secure account management, ensuring administrative access is protected by strong authentication measures.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: N order to create content using the WalkMe Editor, content managers must be securely identified and authenticated based on username and password. There is also an option to integrate with the customer's identity provider (LDP) using any SSO based on SAML 2.0, so the customer can utilize two-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: WalkMe maintains formal information security policies aligned with ISO/IEC 27001 and SOC 2 requirements. These policies cover access control, encryption, incident management, vulnerability management, supplier security, and data protection. A dedicated security and compliance team oversees policy implementation and enforcement. Controls are validated through regular audits, penetration testing, and continuous monitoring. Governance includes role-based access, segregation of duties, and four-eye controls for critical activities. Compliance is independently assessed through third-party certifications and customer assurance reports available under NDA.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: WalkMe implements a formal configuration and change management process as part of its ISO/IEC 27001 Information Security Management System and SOC 2 Type II audited controls. All service components are tracked throughout their lifecycle in documented inventories. Changes are assessed for potential security impact, categorised by risk, and subject to review and approval prior to implementation. Procedures include testing in non-production environments and post-deployment validation. Roles and responsibilities are defined, and change records are maintained for audit and compliance purposes, ensuring consistent delivery and controlled updates to the service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: WalkMe maintains a structured vulnerability management process as part of its ISO/IEC 27001 and SOC 2 Type II programs. Potential threats are identified via continuous monitoring, internal vulnerability scans, and industry threat intelligence sources. Vulnerabilities are assessed for severity and impact, prioritized using the Common Vulnerability Scoring System (CVSS), and tracked through formal remediation workflows. Patch deployment follows controlled release processes and is verified post-deployment. Weekly scans are conducted using industry-leading tools, including Acunetix, Tenable.io, Fortify on Demand, WhiteSource, and GitLab. Findings and mitigation outcomes are documented and reviewed in periodic security reviews to minimize risk exposure/ensure controls remain effective.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: WalkMe employs protective monitoring as part of its ISO/IEC 27001 Information Security Management System and SOC 2 Type II audited controls. Security events and anomalies are logged and analysed using automated tools and processes. Monitoring covers service availability, access attempts, and infrastructure performance. Alerts are generated for defined thresholds, and incidents are escalated to appropriate response teams. Roles and responsibilities are documented, and response procedures are tested periodically. Monitoring results and incident outcomes are reviewed as part of continuous improvement activities to maintain visibility and rapidly identify compromises or deviations from expected behaviour.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: WalkMe operates documented incident management procedures as part of its ISO/IEC 27001 Information Security Management System and under SOC 2 Type II auditing. These procedures define steps for detection, reporting, categorization, investigation, and resolution of security and service incidents. Common events are addressed through pre-defined playbooks, and incident tickets can be raised via the support portal or internal monitoring. Incident reports include root cause analysis, impact assessments, and corrective actions. Post-incident reviews feed into continuous improvement processes to strengthen preventive controls and response measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 23 June 2025
• What the ISO 9001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 142464cf-9a84-4402-8b19-fd145bce34a8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7beb12d1-310f-4c78-a37f-1235786af23a
• Other security certifications: Yes
• Any other security certifications: ISO 20000-1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

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