Inform Holdings Ltd

Analyse Local

Analyse Local provides tools and services to assist Councils with all aspects of Revenues work. These tools include forecasting, ratebase maximisation and Council Tax assessment finding, Small Business Rates Relief audits and Business Rates advice and consultancy. Analyse Local also provides adhoc data interrogation and analysis services.

Features

• Maximisation of Business Rates Retention and income
• Maximisation of Council Tax income
• Real-time Reporting, Analysis and Interactive Dashboards
• Analysis of the Rating List and other datasets
• Validation and verification of data sources
• Business Rates Consultancy and Assistance
• Predictive Financial Modelling
• Geospatial Mapping & Intelligence
• Legislative & Case Law Repository

Benefits

• Identify missing rateable value quickly using advanced automated matching algorithms.
• Forecasting of losses through appeals against the rating list
• Forecasting of losses through CCA to the rating list
• Risk analysis of rating list to forecast potential losses
• Identification of missing rateable value/undervalued assessments in the NNDR list
• Identification of missing assessments in the Council Tax list
• Income maximisation through growth, collection and retention
• Audit of SBRR applied to accounts through validation and verification
• Business Rates Consultancy, technical assistance and in-depth caselaw tools

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.gorham@analyselocal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

132230087826124

Contact

Luke Gorham
07595884832
l.gorham@analyselocal.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned Maintenance Notice: While the system is designed for 24/7 availability, planned maintenance for software updates or network improvements does occur. Analyse Local aims to provide a minimum of 24 hours’ notice for these sessions. Legislative Updates: When changes to the service are required due to new legislation or regulations (e.g., a new Business Rates Revaluation), the goal is to provide 21 days’ notice, though this is subject to the speed of government announcements.
• System requirements: Supported Internet Browser

User support

• Email or online ticketing support: Yes
• Support response times: Support is offered Monday - Friday, 9am to 5pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Support is provided through the dedicated Client Manager at no further cost. All support calls are escalated to internal teams as appropriate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each customer is allocated to a dedicated Client Manager to oversee the on-boarding processes, ensure that the services is utilised in the correct manner and support users throughout. The Client Manager will carry out onsite/virtual training to the requirements of the customer and regular 'refresher' sessions as needed. The service is also complimented with user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Client Manager also offers full support during off-boarding to ensure the customer is fully satisfied at the end of the project. This will involve undertaking an internal checklist, extracting and deleting data and providing updates on outstanding tasks with the project.
• End-of-contract process: The Client Manager also offers full support during offboarding to ensure the Council are fully satisfied at the end of the project. This will involve undertaking an internal checklist, extracting and deleting data and providing updates on outstanding tasks with the project. There are no additional costs associated with end of contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via the dedicated Client Manager.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Analyse Local is delivered via an online portal where usage is monitored on a daily basis to ensure continual service. Access logs are also monitored to identify trends and patterns in usage throughout the year, where additional resource can be allocated accordingly. Services are delivered in fluid teams, meaning workloads can be shifted across teams in cases of high demand. The team is constantly increasing in line with overall service demand across client sites; with in-house 'fast track' training offered to minimise training time of new staff. Many operations covered under services offered are automated, ensuring scalability regardless of demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Portal usage, Service updates and MI reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export data through the client portal, via dedicated reporting areas. Training and guidance is provided to assist users on exporting the data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Word
  • Excel (.xlsx)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The Analyse Local system is designed to be available 24 hours a day, seven days a week. Inform Holdings Ltd will monitor and maintain its service up-time to be not less than 98%. Planned maintenance relates to the update of Informs CPI’s internal network or the Analyse Local software. Inform Holdings Ltd will attempt to give a minimum of 24 hours notice of any planned maintenance. System performance will be monitored internally to ensure agreed levels of service are maintained. The Account Management Team will discuss satisfaction levels relating to functionality and overall service provision during regular scheduled reviews. A full Service Level Agreement is available on request.
• Approach to resilience: A full 'Business Continuity Plan' is available on request.
• Outage reporting: All users are notified by email alerts when there are outages to the service.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All administration is undertaken by the Account Management Team.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Inform Holdings Ltd are currently working towards ISO 27001 & ISO 27701.
• Information security policies and processes: Inform Holdings Ltd are currently working towards ISO 27001 & ISO 27701. However, the following policies are already in place: - IT fair usage policy - Remote access / home workers policy - Email & Internet usage policy - GDPR policy Regular monitoring is also already in place for; logins for staff emails, unusual email activity, web browsing, remote logins, inbound & outbound email filtering is in place with ATP employed, user access control, device access control i.e. external drives & other peripherals. Reports are generated by the IT manager on a weekly basis and action is taken when appropriate. This involves investigating the incident, rectifying the issue, contacting the user or line manager, disciplinary action taken when required and full written reports based on the incident.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the Analyse Local system are tracked using 'Version Control' software, allowing for management of the system through the various stages of development and environments used. All changes and developments are closely monitored for potential security impacts, with periodic reviews being led by Senior Management across all components.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Inform Holdings Ltd have an annual penetration test conducted by a CHECK certified provider. Furthermore, an annual vulnerability scan is carried out as part of Cyber Essentials requirements and any issues are addressed as quickly as possible. All software updates are set to automatic where possible. Windows servers are updated through WSUS by the outsourced datacentre within 1 week. Windows desktop updates are managed via GPO & set to auto update as soon as updates become available. Where manual updates are required they are configured as soon as the IT Team are made aware.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Inform Holdings Ltd employ various techniques to monitor our systems, such as: 2FA monitoring, Anti-Virus with AI monitoring, web content access, email access and filtering with anti-virus, firewall monitoring and external device monitoring. Most of the systems are set to trigger alerts to System Administrators if a suspicious event occurs. Weekly reports are generated to catch events that the systems have not automatically picked up. Incidents are dealt with within 24-hours. Any action is taken to deal with a compromised system until the issue is resolved. A full written report is made to document the detection & remediation process.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents and compromises are logged and tracked internally, with ongoing reviews of the processes in place to ensure timely resolutions. Users are able to report incidents via a full support network available to them. Any reporting is provided to users where it is deemed appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Extent, service and period to be discussed with the Account Management team.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.gorham@analyselocal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.