e18 Innovation

Intelligent Automation / RPA Software (SS&C Blue Prism WorkHQ)

The SS&C Blue Prism WorkHQ PaaS platform combines agent building, agent workflow, API connectors, Human-in-the-Loop and RPA in one service offering. The software (formerly known as Next Gen) transforms the way organisation manage operational and business processes. Deployed non-disruptively, it requires no replacement of systems, software development or system integration.

Features

• Frictionless Agentic Automation of IT & Business Process
• Infrastructure, Application and Process Agnostic
• Infinitely scalable cloud-based Operational Platform
• Agent Building Capability
• Agentic Workflow
• Hundreds of pre-built API Connectors
• Human-in-the-Loop form building
• Includes SS&C Blue Prism RPA functionality
• Integrated Agentic Orchestration, Scheduling and Management
• Extensible platform capabilities to incorporate future enhancements

Benefits

• Reduces operating costs Increased efficiency
• 100% accuracy & consistency
• Hyper accelerated digital transformation
• Brings together Agentic, API, Digital and Human workers
• Security, auditory and regulatory compliance (ISO27001/SOC2 Type II)
• Optimised shared digital resource
• Instantly scalable resource on demand
• Industry leading productivity that can execute 24x7x365
• Improved citizen outcomes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

136447828531693

Contact

Louise Wall
07979597396
finance@e18-consulting.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SS&C Blue Prism AI Gateway, SS&C Blue Prism Chorus (BPM)
• Cloud deployment model: Public cloud
• Service constraints: Requires access to LLMs via the SS&C Blue Prism AI Gateway - requires on-premise Runtime Resources (Digital Workers) to perform automated processes within the organisation's firewall. Currently hosted on Amazon Web Services.
• System requirements:
  • https://docs.blueprism.com/en-US/bundle/next-generation/page/architecture/architecture.htm
  • Access to the SS&C AI Gateway recommended
  • Access to a choice of LLMs recommended

User support

• Email or online ticketing support: Yes
• Support response times: P1 Issue Response 1hr P2 Issue Response 4hrs Mon-Fri only Enhanced (Business Critical) support with improved SLAs is available at extra cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Production Maintenance and Support gives you peace of mind for all your important processes. You’ll benefit from response service level agreements (SLAs). Business-Critical Maintenance and Support is ideal if you’re automating business-critical processes and need 24x7 live support for high-priority issues. Enjoy a heightened response, target-resolution SLAs
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is a free University to learn how to build automated processes available https://university.blueprism.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Through the export or by running a script
• End-of-contract process: The service stops - if needed users should export their log files
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Using a web-browser
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: User Interface tested to WCAG 2.2 A accessibility standard
• API: Yes
• What users can and can't do using the API: Please refer to https://docs.blueprism.com/en-US/bundle/blue-prism-enterprise-7-4/page/bp-api/api-spec-home.htm
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users should build their own automated processes on the platform. Users should build their own Agents and Agent workflows. Users should build their own forms to manage Human-in-the-Loop.

Scaling

• Independence of resources: Each customer has a dedicated tenant

Analytics

• Service usage metrics: Yes
• Metrics types: The Analytics area allows users with the correct permissions to view and edit dashboards. Dashboards are a collection of tiles which provide a visual representation of information from various data sets.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using the export facilities or by running a script
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% of scheduled uptime within the agreed availability window
• Approach to resilience: As the platform is based on Amazon Web Services (AWS), it is already resilient, but for extra peace of mind customers can purchase a second AWS data centre to be configured as a high availability service.
• Outage reporting: Public Dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: The platform allows for Role Based Access Control (RBAC)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SS&C Blue Prism operate an Information Security Management System as part of our ISO27001 certification
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Please refer to https://www.blueprism.com/blue-prism-security/
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Security, privacy, and compliance are at the core of our development ethos. Our intelligent automation platform was designed using the latest in security standards and protocols, and we continue to enhance our methods and processes to keep you safe from the latest threats. The list of latest security updates can be found here https://portal.blueprism.com/security-updates
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Security, privacy, and compliance are at the core of our development ethos. Our intelligent automation platform was designed using the latest in security standards and protocols, and we continue to enhance our methods and processes to keep you safe from the latest threats. The list of latest security updates can be found here https://portal.blueprism.com/security-updates
• Incident management type: Undisclosed
• Incident management approach: Security, privacy, and compliance are at the core of our development ethos. Our intelligent automation platform was designed using the latest in security standards and protocols, and we continue to enhance our methods and processes to keep you safe from the latest threats. The list of latest security updates can be found here https://portal.blueprism.com/security-updates
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: Any network given the correct permissions

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kiwa Sertifiointi Oy
• ISO/IEC 27001 accreditation date: Monday 23 June 2025
• What the ISO/IEC 27001 doesn’t cover: We hold the ISO/IEC 27001 certification for our Information Security Management System, with the scope defined and audited in accordance with the standard. The certification covers all information security controls assessed as applicable within that scope, as documented in the Statement of Applicability. An area of exclusion relates to our internal R&D AI project team - this is mostly excluded.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.