APPRILIS LTD

Dovetail: AI native customer research intelligence platform (Enterprise edition)

Dovetail Enterprise is an AI-native customer intelligence platform that enables organisations to automate the aggregation, analysis, synthesis and distribution of customer-centric insights from data sources including interviews, surveys, support tickets and usability tests. It centralises voice-of-the-customer and qualitative evidence in a secure, searchable library supporting evidence-based decision-making across cross-functional teams.

Features

• Centralised repository for storing research notes, recordings and transcripts
• Tagging and annotation of qualitative data for insight identification
• Visual thematic analysis tools to identify trends and patterns
• Searchable research library for team-wide knowledge sharing
• Collaboration features supporting research workflows across teams
• Secure cloud-based storage for participant data and findings
• Import capabilities for transcripts, notes and research artefacts
• Exportable insights, highlights and research summaries
• Integration with research and productivity tools
• Workspace organisation for projects, studies and teams

Benefits

• Improves visibility of research across teams and functions
• Reduces duplication through centralised research storage
• Supports faster insight generation from qualitative data
• Improves decision making through evidence-backed findings
• Enhances collaboration across research and product teams
• Provides consistent and reusable research documentation
• Supports scalable research practices across organisations
• Improves traceability and transparency of user insights
• Enables better organisational memory of past research

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@apprilis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

144442500375563

Contact

David Newbigging
07707 038420
commercial@apprilis.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Dovetail can integrate with multiple SaaS solution tools and common modern business applications.
• Cloud deployment model: Public cloud
• Service constraints: Dovetail utilises a number of state-of-the-art web technologies made only available in the newest versions of web browsers with technical limits. These limits are in place so we can guarantee all customers a great experience. We revisit these limits from time to time as we improve the product and test it at scale.; Please note that there are also certain limits within the Dovetail instance for example, workspace, project and file limits. For further information please contact us.
• System requirements:
  • Modern web browser supporting latest version
  • Stable internet connection for cloud based collaboration and data access

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: All Dovetail accessibility testing falls in line with our 20 quality of life improvements which are scheduled as part of our product roadmap.
• Onsite support: Yes, at extra cost
• Support levels: When a user buys Dovetail, the process depends on the plan they choose. They can either select to purchase the Professional edition online (self serve) which covers basic support; Our services for G-Cloud focus on Enterprise edition, of which customers purchase via an Order Form / custom agreement, and they can have a dedicated Customer Success Manager for personalised help. As an official partner of Dovetail, we offer additional support focused on GDS Service Standards to ensure users get the best from the product.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Once someone signs up, we typically help them get started with a mix of “try it right away” plus self-serve learning.; ; Onboarding with Dovetail begins with understanding the organisation’s research processes, data sources and collaboration workflows. Workspaces, projects and user roles are configured to reflect existing structures. The initial setup includes defining permissions, importing existing research files, establishing tagging frameworks and organising research libraries for effective retrieval.; Teams upload or import research artefacts such as interview notes, videos, audio files, transcripts and documents. Training is provided to help users apply tags, create highlights, structure insights and use Dovetail’s thematic analysis tools. Research frameworks, taxonomies or coding structures may be designed during onboarding to ensure consistency across studies.; Pilot projects allow teams to practise uploading data, tagging content, generating insights and sharing outputs with colleagues. Feedback from early use is incorporated to refine workspace structure, tagging conventions and workflow patterns.; Once validated, wider rollout includes onboarding additional teams, standardising templates and establishing processes for ongoing research organisation. Dovetail’s intuitive environment enables rapid adoption, while support resources help teams maintain consistent research practices.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
• End-of-contract data extraction: At contract end, clients retain full ownership of all research data stored within Dovetail. The platform supports export of notes, transcripts, video and audio files, tags, highlights, insights, taxonomies, project structures and workspace metadata. Exports are provided in formats suitable for storage, analysis or migration to alternative tools.; ; Clients validate exported datasets to ensure completeness. Where large volumes exist, exports can be delivered incrementally or via automated methods. Once validated, Dovetail removes client data from its environment in accordance with data deletion and retention policies.; ; Documentation describing workspace structures, tagging sets and metadata organisation can be provided to support re-implementation in other systems. This ensures continuity of research knowledge and traceability of insight sources beyond contract termination.
• End-of-contract process: The offboarding process begins with formal notice and agreement of timelines, including data export, user account closure and workspace deactivation. Clients identify required datasets, insights and media to be exported. Dovetail assists by providing structured exports, metadata descriptions and guidance to support downstream storage or migration.; ; During transition, users may continue accessing the platform until exports are fully validated. Once confirmed, user accounts are suspended, and access to projects and workspaces is withdrawn. Integrations with third-party tools are deactivated to prevent additional data flow.; ; Dovetail then deletes client data from active systems following internal governance and data protection policies. This includes removal of research files, insights, indexes and workspace structures. A completion confirmation can be provided to show that all data has been securely removed.; ; This process ensures continuity of evidence, transparency of data handling and compliance with organisational governance standards.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dovetail can be used on mobile and tablets (like an iPad or Surface), but it won’t work exactly the same as it does on a laptop or desktop. Some workflows are a bit clunky right now - especially highlighting and tagging - so the overall experience may not be the best on mobile/tablet.; Also, Dovetail doesn’t support offline use, so you’ll need an internet connection on mobile too.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Dovetail is a web app with a left-nav style interface where you move between core areas like:; Insights (summaries and shareable findings, with AI support) ; Channels (ongoing, real-time theme tracking across feedback, with AI-powered analysis); Chat (beta) (ask questions across your workspace to analyze data and get answers); Docs (you can build things like “feeds” by adding a search block, filtering it, and pinning it to the top of Home) ; There are also account settings pages for things like billing and payment, and general workspace/account configuration
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Specific accessibility testing documentationb is available upon request.
• API: Yes
• What users can and can't do using the API: The Dovetail API lets you extend Dovetail’s functionality beyond what we provide out of the box. Create your own scripts and applications that integrate with Dovetail to automate tasks, extract insights, and manage your data in an efficient manner.; Our API is available on Professional and Enterprise workspaces. Legacy Free, Pro, Personal Pro, Starter, and Team plans must upgrade to a current plan to gain access.; What a user can do (and can’t do) depends on both their plan and their role. In general: ; With a Personal API key, you can only query or update data your user account already has access to; anything outside your permissions (or not allowed for your role) won’t be available via the API.; With SCIM, admins can sync identities (create users, update profiles, create groups, deactivate/reactivate users) from an identity provider into Dovetail. ; On the Free plan, the workspace is limited to one project; contributors can still add data to the existing project but can’t create additional projects.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Dovetail requires no client-managed infrastructure and supports export of all research artefacts, enabling migration to alternative tools at any time. Workspaces, coding structures and insights are preserved through structured exports. The platform integrates with commonly used research and productivity tools, ensuring organisations are not dependent on proprietary environments or lock-in.

Analytics

• Service usage metrics: Yes
• Metrics types: The following metrics are available:; 1. Workspace analytics: tracks new items created (projects, notes, highlights, tags, insights, contacts). You’ll find it in Settings → Analytics. (Available on Enterprise and also Business.); 2. Insight metrics (per insight): shows reach and engagement (e.g., reached audience, engagement ratio, full page read). Metrics only track logged-in users. ; 3. Channels usage: shows Channels data points used for the billing period in Settings → Billing → Add ons (and per-channel via Sources)
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dovetail

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Physical controls are handled by our infrastructure provider, Amazon Web Services (AWS), where we store workspace data.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Dovetail allows export of research notes, media files, transcripts, tags, highlights, insights and project structures in standard formats such as CSV, JSON and media file downloads. Clients can export entire workspaces or selected studies. Metadata describing tags and themes is included to support re-use. Clients validate exports before decommissioning.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON/JSONL files
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • WebVTT (.vtt)
  • Common Microsoft/iWork document types

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Dovetail don't publish specific availability guarantees or SLAs in their documentation. However, they do maintain a status page at https://status.dovetail.com where you can check for any ongoing outages or incidents. You can also subscribe to notifications there to stay informed about any service interruptions.Dovetail SOC 2 Type II audit covers availability as one of the Trust Service Criteria they're assessed against, which demonstrates their commitment to maintaining reliable service.
• Approach to resilience: Dovetail's public security info doesn’t spell out specific resiliency architecture or data centre design details (for example, multi-region/active-active setups).; What we can share is that they provide security documentation (including infrastructure and application security, plus data security and privacy) via their Trust Center: https://trust.dovetail.com/.
• Outage reporting: Outages and incidents are reported on their status page: https://status.dovetailapp.com (you can also use https://status.dovetail.com/).; To stay in the loop, you can subscribe there to get real-time incident and downtime notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted mainly through workspace roles plus per-folder/project/channel sharing permissions.; In management interfaces (folders, projects, channels), people with Full access can manage settings and who has access; others may only edit, view/comment, or have no access. Permissions can inherit from a folder to projects/channels, and you can further restrict or expand access at the child level. Users always inherit their highest assigned access level.; For support channels: Managers and Contributors can optionally grant our employees temporary workspace access for troubleshooting, and it lasts up to 7 days unless revoked sooner (Viewers can’t grant this).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Dovetail follows a set of security policies and processes that cover things like authentication, password security, access controls, malware protection, and independent assurance. ; In practice, that includes:; Multiple login options (Google, Microsoft, or password), plus SSO configuration for Enterprise workspaces.; Strong password handling (bcrypt hashing + salting, complexity rules, lockouts, secure resets).; Access control features like domain allow listing and session management.; Virus scanning on file downloads (with noted exceptions like files over 100 MB).; Annual SOC 2 Type II audits (security, availability, confidentiality), with reports available in their Trust Centre.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dovetail's documentation covers configuration management for specific features like data retention settings, user groups, and billing management, but doesn't detail organization-wide configuration and change management compliance frameworks.; For comprehensive information about their configuration and change management processes and compliance standards, you can access detailed documentation through our Trust Center at https://trust.dovetail.com/.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Dovetail's public security documentation doesn't include specific details about their vulnerability management process. However, they do have comprehensive security documentation available through their Trust Center at https://trust.dovetail.com/ that covers infrastructure and application security, data security and privacy, and other security practices.; They also have monitoring capabilities for security concerns, including flagging mentions of privacy, data handling, permission concerns, or leak fears found in support channels
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Dovetail's protective monitoring includes automated monitoring that helps teams spot risk and operational issues in workspace content and support conversations. ; Examples include workflows to:; Detect bug-like language (e.g., “crash”, “error”, “not loading”) and group by symptom.; Flag security-related mentions (privacy, data handling, permission concerns, leak fears) with context.; Watch for crisis keywords (e.g., “outage”, “data loss”, “blocked”) and summarise impact.; Track compliance-related language (procurement, SLAs, audits, legal needs).; Monitor theme saturation and sentiment volatility across channels.
• Incident management type: Undisclosed
• Incident management approach: Dovetail's public documentation doesn't specify which incident management compliance frameworks they follow.; What they do have is automated monitoring for crisis signals like "outage", "data loss", and "blocked" keywords, with processes to summarise context and impact for incident response. They also track incident patterns and group them by root cause for analysis.; For detailed information about their incident management processes and compliance standards, you can check their Trust Centre at https://trust.dovetail.com/.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Dovetail offer a free 7-day trial of our Professional plan.; You’ll need to use an email not associated with a current plan.; You’re not automatically charged when the trial ends (no action needed to avoid charges).; After the trial, you can switch to our Free plan.; Enterprise is not available.
• Link to free trial: https://dovetail.com/signup

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 24 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 24 November 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C18087df-fbe7-441c-8137-34847d8d86c5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C5eb6ef6-96c7-4b48-975e-45a25945bcc7
• Other security certifications: Yes
• Any other security certifications: ICO - Data Protection Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@apprilis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.