DATAGARDENER SOLUTIONS LIMITED

Lending Intelligence

DataGardener provides a cloud-based business intelligence and data analytics platform that enables organisations to access, enrich, analyse, and monitor UK company data. The service supports prospecting, risk assessment, compliance, and strategic decision-making through intuitive dashboards and API integration.

Features

• Real-time data enrichment and reporting with continuously updated company datasets
• Secure web-based and API access enabling remote integration with business
• Automated data matching and cleansing for accuracy
• Advanced search and filtering capabilities
• Scalable cloud architecture supporting high-volume queries
• Exportable reports and dashboards for offline analysis
• High availability and reliability with resilient infrastructure
• Configurable alerts and monitoring for company status and risk
• API-driven integration support for CRM, ERP, and analytics

Benefits

• Reduce manual research time by accessing consolidated business data
• Automate data enrichment workflows directly within existing CRM
• Scale research and analysis activities

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tarun.kumar@datagardener.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

148366078470063

Contact

Tarun Kumar
07912624607
tarun.kumar@datagardener.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Users need a licence to access the system.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide three support levels to meet different customer needs. Standard support is included at no additional cost and provides email-based assistance during UK business hours, covering onboarding guidance and issue resolution. Enhanced support is available for an additional fee and includes priority response times, extended support hours, and proactive service notifications. Premium support offers the highest level of service, including fastest response times, scheduled service reviews, and direct access to a dedicated Technical Account Manager . This ensures personalised technical guidance, optimisation advice, and close operational support for mission-critical use cases.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide welcome email with user credentials to onboard, followed by training online.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users export the data equivalent to their remaining credits.
• End-of-contract process: At the end of the contract, customers can renew the service, transition to a different plan, or securely exit without penalty. All customer data remains accessible during the contract term and can be exported prior to termination, after which it is securely deleted. The contract price includes platform access, standard support, maintenance, and updates. Additional costs may apply for enhanced or premium support, bespoke integrations, or higher usage volumes beyond agreed limits.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Document is available in pdf format.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service is light weight service
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can access data using the API services and get the data integerated into their platform
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can design the table, customise filters.

Scaling

• Independence of resources: We guarantee consistent performance through a scalable, cloud-based architecture that isolates workloads and dynamically allocates resources per user. Usage limits, monitoring, and auto-scaling prevent individual customers from impacting others. This ensures reliable availability, predictable performance, and fair service access during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Exported credits and user analytics
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users have export option in platform to export to their folders or download data to local system.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We provide a service availability SLA of 99.9% measured monthly. Availability is continuously monitored, excluding planned maintenance. If availability falls below the guaranteed level, customers are eligible for service credits applied to future invoices, calculated on a pro-rata basis in line with the SLA terms.
• Approach to resilience: We use reputed cloud services where we have SLA in place.
• Outage reporting: Our service reports outages through email alerts sent directly to users, providing timely updates on incident status, impact, and resolution progress. While we do not offer a public dashboard or API for outage reporting, users receive clear, actionable notifications via email to stay informed and manage their operations effectively during any disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access controls and the principle of least privilege. Administrative access is limited to authorised personnel, protected by strong authentication and logging. Support channel access is restricted to verified users, with all actions monitored and audited to ensure accountability and security.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Datagardener Solutions follows a comprehensive information security management framework aligned with ISO 27001 standards to protect customer data and ensure operational integrity. Our policies cover data classification, access control, incident management, encryption, secure software development, and regular risk assessments. All employees undergo mandatory security training, and adherence to policies is enforced through role-based access, audits, and automated monitoring systems.; ; Our reporting structure ensures accountability. Security incidents are logged, assessed, and escalated through a defined chain, with root cause analysis and corrective actions implemented.; We conduct regular internal audits, vulnerability assessments, and compliance checks to ensure policies are followed. Changes to procedures are reviewed by the security team, documented, and communicated organization-wide. This structured approach ensures continuous improvement, regulatory compliance, and alignment with ISO 27001 principles, providing users with confidence that their data is secure.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a controlled configuration and change management process, tracking all service components throughout their lifecycle using a centralized inventory. Changes undergo formal assessment for security, operational, and compliance impacts before approval. Approved changes are documented, tested in staging, and monitored post-deployment to ensure minimal disruption and maintain service integrity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct continuous vulnerability management by monitoring threats from sources like CVEs, security advisories, and industry alerts. Potential threats are assessed for risk to our services, prioritized, and patches are tested and deployed promptl, typically within defined SLA windows. Ongoing monitoring ensures vulnerabilities are remediated efficiently and securely.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate continuous protective monitoring using automated alerts, log analysis, and anomaly detection to identify potential compromises across systems and user activity. Suspected incidents are immediately investigated, contained, and escalated through our incident response process. We respond to security incidents within defined SLAs, prioritising critical issues for immediate action.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow a structured incident management process with pre-defined response procedures for common events such as service outages, security incidents, and performance degradation. Users can report incidents via a dedicated support email channel. We provide timely incident updates and post-incident reports by email, including impact assessment, root cause analysis, and corrective actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users can view the open data which are available to public.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Perry Johnson Registrars.Inc
• ISO/IEC 27001 accreditation date: Friday 27 September 2024
• What the ISO/IEC 27001 doesn’t cover: All are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Perry Johnson Registrars
• ISO 9001 accreditation date: Friday 27 September 2024
• What the ISO 9001 doesn’t cover: All are covered
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D28e5613-1bc4-4b0f-ac3d-e7fd511f4de0
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tarun.kumar@datagardener.com. Tell them what format you need. It will help if you say what assistive technology you use.