OPEN ANSWERS LIMITED

AnyPoint Platform

MuleSoft's Anypoint Platform is the world's leading integration platform for SOA, SaaS and API's. MuleSoft provides exceptional business agility to companies by connecting applications, data & devices, both on premises and in the cloud with an API led approach. Open Answers is an authorised MuleSoft System Integration/Value-Added Reseller partner.

Features

• Connectivity to over 120 leading SaaS and on-premise applications
• Operational control from a central web-based portal
• High availability; Ensures zero message loss reliability
• Simple to use graphical data mapping and transformation
• API Management and Analytics
• EDI/B2B Integration
• Batch Integration
• Real time integration
• Premium Connectors for SAP, Oracle, Epic, HL7

Benefits

• Re-architect SOA infrastructure from legacy systems to create business agility.
• Hybrid environment, connecting SaaS and on-premise systems seamlessly
• Create a seamless Application Network of apps, data & devices
• Unified connectivity, design, run, analyse on a single platform
• Lowest friction, compose not code with reuseable building blocks
• Future proof; Anypoint's flexibility evolves as your business does
• Quickly design, build & manage the entire API lifecycle
• Promote reuseablity, modularity & collaboration, increasing developer productivity/project speed
• A platform for speed, innovation & growth

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.bellia@openanswers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

150953069119457

Contact

Ian Bellia
020 88646999
ian.bellia@openanswers.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Integration and orchestration

  Business to business middleware

  • B2B Gateway Middleware
  • B2B Collaboration Networks and B2B Managed Services
  • Managed File Transfer

  Integration software

  • API Management Software
  • API Gateway Software
  • Integration Platforms
  • Connectivity Adapters and Plug-In Software

  Event stream processing

  • Messaging Middleware
  • Stream Processing Software
  • Functions Software
  • IoT Application Platforms
  • Process Mining and Insights Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Globally available with 99.99% uptime SLAs
• System requirements:
  • Mule Runtime minimum: 2GHz CPU or 1 virtual CPU
  • Mule Runtime minimum: 1GB of RAM, 4GB of storage
  • Java: Oracle JDK, JRE 1.8/1.7, IBM JRE 1.8/1.7, OpenJDK 8

User support

• Email or online ticketing support: Yes
• Support response times: Standard response time is within 1 hour. Weekend support can be added if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Gold Support Tier: Hours 8x5; Max Response time 24 hours; 20 support incidents per year. Platinum Support Tier: Hours 24x7; Max Response time 2 hours; unlimited support incidents per year. Titanium Support Tier: Hours 24x7; Max Response time 45 minutes; Costs are described in the Pricing Document. Every MuleSoft subscription customer is allocated a Customer Success Manager (CSM) or Director (CSD) to support them. Additionally, Customer Success Architects (CSA) work across MuleSoft strategic accounts to ensure every customer gets out the most from Anypoint Platform.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon procurement of the Anypoint Platform subscription, an Account Executive will contact the customer to arrange onboarding. This will include delivery of a licence key to enable the enterprise features of the Anypoint Platform and onboarding of the chosen support tier from the customer organisation. Onsite and online training is available along with comprehensive online documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Any data "at rest" (for example, residing in queues or the object store) must be extracted before the subscription period ends.
• End-of-contract process: When the subscription period ends (if it is not renewed), the Anypoint Platform licence key will expire and the customer will no longer have access to the enterprise features & entitlements in the specified Anypoint Platform or Support.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: For a detailed assessment of how MuleSoft products support those with accessibility needs, please refer to the VPAT documentation at https://www.mulesoft.com/accessibility

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Anypoint integrates cloud enabled applications for multiple channels including desktop and mobile
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Anypoint Management Center. Administer all aspects of Anypoint Platform on-premises and in the cloud from a single, unified interface. Anypoint API Designer. A graphical syntax-aware environment to design & document APIs in RAML Anypoint Exchange. A unified hub that hosts all MuleSoft connectors, templates, examples and API policies built by the MuleSoft ecosystem or within Anypoint Studio. Use the private tenant of Anypoint Exchange for collaboration and sharing of internal best practices. Anypoint API Portals. Engage app developers with with your API using these easily generated and easy-to-navigate API portals. Share documentation and examples, manage developer access and drive adoption.
• Accessibility standards: None or don’t know
• Description of accessibility: For a detailed assessment of how MuleSoft products support those with accessibility needs, please refer to the VPAT documentation at https://www.mulesoft.com/accessibility
• Accessibility testing: For a detailed assessment of how MuleSoft products support those with accessibility needs, please refer to the VPAT documentation at https://www.mulesoft.com/accessibility
• API: Yes
• What users can and can't do using the API: The CloudHub REST API provides a way for you to programmatically access much of the things you can do through the Anypoint Runtime Manager. It allows you to: Create an application on CloudHub; Change the application properties, including the number of workers and environment variables; Deploy a new version of your application; Delete your application; Get statistics about your application; Create CloudHub notifications; Create e-mail alerts triggered by your applications
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The CloudHub REST API provides a way for you to programmatically access much of the things you can do through the Anypoint Runtime Manager. It allows you to: Create an application on CloudHub; Change the application properties, including the number of workers and environment variables; Deploy a new version of your application; Delete your application; Get statistics about your application; Create CloudHub notifications; Create e-mail alerts triggered by your applications

Scaling

• Independence of resources: Applications on CloudHub are run by one or more instances of Mule, called workers. These have the following characteristics: Capacity: Each worker has a specific amount of capacity to process data, you can select the size of your workers when configuring an application. Isolation: Each worker runs in a separate container from every other application. Manageability: Each worker is deployed and monitored independently. Locality: Each worker runs in a specific worker cloud, the US, EU, Asia-Pacific, etc

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics types; ; CPU; HTTP request and response status; Memory; Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SalesForce

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported in a wide range of industry standard formats as required to suit the business requirement.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Many industry standard formats
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Many industry standard formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MuleSoft Cloud Offerings have a 99.99% SLA. Percentage credit for monthly fees: 99.95 to 99.5% - 5% credit for monthly fees 99.4 to 98% - 10% credit for monthly fees Less than 98% - 15% credit for monthly fees
• Approach to resilience: Available upon request and under NDA
• Outage reporting: Public status page and email. See http://status.mulesoft.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The Anypoint platform implements role-based access controls and custom permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our processes are in accordance with our ISO 27001 certification.; ; MuleSoft’s dedicated security team follows industry best practices, runs internal security audits and maintains policies that span operations, data security, passwords and credentials, and secure connectivity. As all our cloud services are built on the AWS platform, we rely on Amazon’s leading physical and network security. MuleSoft also enforces operation controls based on industry standard best practices for public cloud services, including, but not limited to: • Principle of least privileged access • Role based access controls • Data security (not storing sensitive data, encrypting data at rest, and more) • Regular audits • Customer advisories and established escalation processes • Penetration testing
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: MuleSoft uses a secure software development lifecycle (SDLC) methodology and standards. An SDLC document is available upon request and under NDA.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Available upon request and under NDA.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Available upon request and under NDA.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Available upon request and under NDA.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30-day trial version of the MuleSoft Anypoint Platform is available for anyone to sign up to.
• Link to free trial: https://www.mulesoft.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: UKAS
• ISO/IEC 27001 accreditation date: Tuesday 10 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. The scope is the whole company.; Scope of Registration:; Information security management for the provision of IT support, software integration and; software development services in accordance to SoA Version v1.0
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.bellia@openanswers.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.