UST GLOBAL PRIVATE LIMITED

GenOps.AI

GenOps.AI is UST’s autonomous, AI‑driven operations platform that detects, predicts, and resolves incidents across cloud and infrastructure environments through multi‑agent orchestration, automated remediation, and real‑time observability enabling true zero‑touch, self‑healing operations.

Features

• Reduced Operational Overhead
• Faster Incident Resolution (Lower MTTR)
• Alert Noise Reduction
• Consistent & Explainable Operations
• Governance & Risk Control
• Cost Optimization
• Scalable Global Operations

Benefits

• Agentic AI Orchestration Specialized agents
• LLM-Powered RCA Engine
• Intelligent Alert Correlation
• Automated Remediation & Workflow Execution
• ITSM & ServiceNow Integration
• Enterprise-Grade Security & Governance
• Unified Real-Time Dashboards
• Cost & FinOps Controls

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

154313249179713

Contact

Sathiya Gopal
+44 7887713796
ukpublicsectorsales@ust.com

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management

  IT automation and configuration management

  • Workload management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Advanced Agent Packs; ; Security Incident Agent (SOC use cases); ; Workplace Operations Agent; ; Network Optimization Agent; ; Custom Agent Development; ; Customer-specific agents for proprietary tools or workflows; ; Extended Compliance Packs; ; ISO 27001 / SOC2 / DORA-aligned evidence & audit views; ; Advanced RCA Models; ; Deep dependency mapping; ; Business-impact-aware RCA
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Yes. GenOps.ai operates with enterprise-grade constraints to ensure safety, compliance, and reliability. Autonomous actions are governed by policies, confidence thresholds, and human approvals for high-risk operations. The platform uses only customer-approved LLMs and depends on the quality of available alerts, logs, and SOPs for effective RCA. Automation scope may vary by region due to data residency and regulatory requirements. Integrations require secure API access, and legacy systems may limit automation. AI usage is controlled through token budgets and rate limits. Change management and compliance controls may slow sensitive actions but ensure auditability and operational stability.
• System requirements:
  • A supported cloud platform (e.g., Azure or AWS)
  • Enterprise identity and access management (such as Azure AD)
  • Secure connectivity and valid licences
  • Approved security controls on virtual machines

User support

• Email or online ticketing support: Yes
• Support response times: Response times; ; GenOps.ai provides defined response times based on issue severity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Web chat has been tested with screen readers, keyboard navigation, and high-contrast modes to ensure accessible, usable interactions for assistive technology users.
• Onsite support: Yes
• Support levels: GenOps.ai offers multiple support levels to meet customer needs.; Standard Support is included in the base service at no additional cost and provides business-hours email and ticketing support.; Extended Support is available at an additional cost and includes 24×7 coverage with faster response times.; Premium Support (extra cost) provides 24×7 support, priority handling, and access to a dedicated Technical Account Manager or Cloud Support Engineer who acts as a single point of contact for ongoing operational and technical guidance.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: GenOps.ai helps users start using the service through a structured onboarding and adoption approach. This includes initial setup guidance, integration of existing monitoring and ITSM tools, and configuration of agents and policies aligned to the customer’s operating model. Documentation and reference configurations are provided to accelerate setup.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, users can extract their data through supported export mechanisms. GenOps.ai provides secure options to export operational data such as alerts, incidents, tickets, configurations, audit logs, and reports in standard formats (for example, CSV or JSON) via the user interface or API
• End-of-contract process: At the end of the contract, GenOps.ai supports a controlled and transparent off-boarding process. Customers are provided with a defined notice period and a data extraction window during which they can export their operational data, including alerts, incidents, configurations, audit logs, and reports, using the service interface or APIs.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Yes.; ; GenOps.ai provides a secure, web-based service interface. The interface includes role-based dashboards for NOC engineers
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: GenOps.ai has tested its service interface with assistive technology users using screen readers, keyboard-only navigation, and high-contrast modes to validate accessibility, focus order, readable labels, and overall usability, with improvements made based on findings.
• API: Yes
• What users can and can't do using the API: GenOps.ai provides a secure, well-documented API that allows customers to integrate the service into their existing IT and automation ecosystems. Using the API, users can set up the service by onboarding tenants, configuring environments, registering integrations with monitoring tools, ITSM platforms, cloud providers, and defining initial policies such as alert ingestion rules, correlation settings, and agent behavior. This enables automated and repeatable deployment aligned with enterprise standards.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise GenOps.ai to align with their operational, security, and compliance requirements. Customers can configure alert ingestion sources, correlation rules, agent behaviour, approval workflows, and remediation actions. Dashboards, roles, and access controls can be tailored to different user groups. Integration settings with monitoring, ITSM, and cloud platforms are configurable, and automation workflows can be adapted to existing SOPs and runbooks. Core platform components and security controls remain standardised to ensure stability, supportability, and compliance.

Scaling

• Independence of resources: GenOps.ai ensures users aren’t affected by other customers’ demand through strong isolation and capacity controls. The service is deployed in single-tenant or logically isolated environments, with dedicated resources per customer where required. Workloads are containerised and scaled independently, preventing noisy-neighbour issues.

Analytics

• Service usage metrics: Yes
• Metrics types: GenOps.ai provides service usage metrics, including platform activity, agent actions, alert volumes, automation usage, and performance indicators, accessible through dashboards and APIs.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data from GenOps.ai using built-in export features and secure APIs. Data such as alerts, incidents, configurations, reports, and audit logs can be downloaded in standard formats (for example, CSV or JSON) through the web interface or retrieved programmatically via the API.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • CSV
  • TEXT
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: GenOps.ai guarantees a high level of service availability, typically 99.9% monthly uptime for the core platform when deployed in a standard production configuration. Availability is measured on a calendar-month basis and excludes scheduled maintenance that is communicated in advance.
• Approach to resilience: GenOps.ai is designed with resilience as a core architectural principle, aligned to the government’s Cloud Security Principle: Asset protection and resilience.; ; The service is built using cloud-native, distributed architecture deployed on managed cloud infrastructure
• Outage reporting: GenOps.ai reports service outages through multiple channels to ensure users are informed promptly.; ; Public dashboard: A service status dashboard is available to show current system health, incidents, and planned maintenance.; ; API: Outage and service status information can be accessed programmatically through the GenOps.ai API for integration with customer monitoring or reporting tools.; ; Email alerts: Registered contacts receive email notifications for service incidents, updates, and resolution notices.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: GenOps.ai restricts access to management interfaces and support channels using strong identity and access controls. Access is authenticated through enterprise identity providers, such as Azure AD, and protected with role-based access control to ensure users only see and perform actions relevant to their role. Administrative and support access is limited to authorised personnel and follows the principle of least privilege. Management interfaces are secured using encrypted connections, logging, and monitoring of access activity. Support channels require user verification before assistance is provided, and all privileged actions are audited to ensure accountability and compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: GenOps.ai’s governance framework is aligned with and supports compliance with the following industry-recognised standards and frameworks:; ; ISO/IEC 27001 – Information Security Management; ; ISO/IEC 27002 – Information security controls; ; ISO/IEC 22301 – Business continuity management; ; NIST Cybersecurity Framework (CSF) – Identify, Protect, Detect, Respond, Recover
• Information security policies and processes: GenOps.ai follows a formal, risk-based information security management framework aligned with recognised international standards such as ISO/IEC 27001 and NIST. Information security policies cover areas including access control, data protection, incident management, vulnerability management, change management, and supplier security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: GenOps.ai follows formal configuration and change management processes aligned with industry best practices such as ITIL and ISO/IEC 27001.; ; All service components, including infrastructure, platform services, agents, configurations, and integrations, are uniquely identified and tracked throughout their lifecycle. Version control systems are used to manage configuration code, agent logic, and automation workflows, with clear traceability from development through testing and production.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threat assessment: Regular vulnerability scanning, dependency checks, configuration reviews, and threat modelling are used to identify and assess risks based on severity and impact.; ; Prioritisation: Vulnerabilities are ranked using a risk-based approach considering exploitability and business impact.; ; Patching timelines: Critical and high-severity issues are remediated promptly, with lower-risk items addressed during scheduled maintenance cycles.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: GenOps.ai uses continuous protective monitoring to identify potential security compromises. System logs, access events, alerts, and agent activity are continuously analysed to detect anomalies such as unusual behaviour, unauthorised access attempts, or unexpected configuration changes. When a potential compromise is identified, incident response procedures are immediately triggered, including investigation, containment, evidence preservation, and notification of relevant security teams. Automated controls may isolate affected components or suspend agent actions to reduce risk. Incidents are prioritised by severity, with high-risk security events receiving immediate attention and rapid containment in line with defined incident response SLAs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre-defined incident response procedures are in place for common operational and security events, such as service outages, alert storms, integration failures, and security incidents. These runbooks define classification, prioritisation, escalation paths, communication steps, and resolution actions to ensure consistent and timely handling.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Sunday 26 October 2025
• What the ISO/IEC 27001 doesn’t cover: All controls are included
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 45ea2c7d-0dcf-4719-9ad0-62a1cde170e5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Aca8d25b-6da3-4baf-b86b-fa2f746d3fc0
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.