Oncall Language Services Pty Ltd

CaptionConnect

CaptionConnect is a cloud-based software delivering real-time captions and instant translation in 140+ languages. Used across public and private sectors, it improves accessibility, multilingual communication, and participation. Users access live text, recordings, and transcripts via browser or QR code through a fully managed, rapidly deployable SaaS for diverse audiences worldwide.

Features

• Real-time captioning
• Real-time translation
• Custom Speech Glossary
• QR Code Access
• Post-Session Transcript Generation
• Role-Based Access Controls (RBAC)
• Secure Data Handling & Encryption
• Two-Way Translation
• Screen Overlay
• Cloud-Based SaaS Architecture

Benefits

• Instant text display improves understanding of live spoken communication.
• Enables participants to understand speech in their preferred language.
• Improves accuracy for technical terms, names, and specialised language.
• Provides fast, app-free access on personal devices.
• Creates accurate transcripts for review, compliance, and record keeping.
• Controls user access securely across teams and organisations.
• Protects sensitive data with encrypted transmission and storage.
• Supports interactive multilingual conversations in real time.
• Displays captions without interrupting presentations or workflows.
• Delivers scalable service without local infrastructure or maintenance.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shamiyal.shariq@captionconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

154321189848019

Contact

Shamiyal Shariq & Susy Harrison
07526596777
shamiyal.shariq@captionconnect.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: CaptionConnect has a small number of operational constraints that buyers should be aware of:; ; Planned maintenance windows may occur outside UK business hours. These are rare, communicated in advance, and designed to minimise ; ; Stable internet is required. Poor bandwidth may affect accuracy or latency.; ; Audio quality dependency: Accuracy may be reduced in environments with low-quality microphones, excessive background noise or unclear speech.; ; Third-party platform limitations may apply when CaptionConnect is integrated with external systems (e.g., Teams, Zoom, or Cisco WebEx).; ; These constraints apply only to usage conditions; the service itself remains fully cloud-hosted, scalable and available through our standard SLA.
• System requirements:
  • Google Chrome (latest two versions)
  • Microsoft Edge (latest two versions)
  • Safari (latest two versions)
  • Mozilla Firefox (latest two versions)
  • Internet Connect: Minimum: 5 Mbps download / 2 Mbps upload
  • External microphones (handheld, lapel, boundary mics) improve accuracy.

User support

• Email or online ticketing support: Yes
• Support response times: CaptionConnect provides responsive support to all customers throughout the contract term. Our standard response times are:; ; General enquiries: Within 1 business day; ; Technical support requests: Within 4 business hours (business hours support); ; High-priority issues impacting service availability: Immediate acknowledgement and response within 1 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have conducted structured web-based chat and real-time captioning testing with users who rely on assistive technologies to access digital communication. This includes individuals who are Deaf or hard of hearing, users with cognitive or learning differences, and users who rely on screen readers, live captions, or text-to-speech tools.; ; Testing has included real-world scenarios such as live meetings, support interactions, and collaborative sessions delivered through web browsers and virtual meeting platforms. Participants used a range of assistive technologies including built-in operating system screen readers, browser-based accessibility tools, caption overlays, and keyboard-only navigation.; ; Feedback focused on readability, latency, accuracy, ease of joining sessions, and compatibility with assistive technologies. Outcomes from testing have directly informed interface design, caption display options, transcript accessibility, and navigation improvements to ensure alignment with WCAG 2.1/2.2 AA accessibility principles.
• Onsite support: Yes, at extra cost
• Support levels: CaptionConnect provides tiered support options designed to meet the needs of organisations of different sizes and operational requirements.; ; Standard Support is included with all subscriptions at no additional cost. It provides email and in-app support during business hours, access to onboarding resources, and assistance with service availability or platform issues.; ; Enhanced Support is available as an optional upgrade for an additional cost, typically priced as a percentage uplift on the base subscription. This level includes priority response times, extended support hours, assistance with configuration and setup, and proactive service monitoring.; ; Premium / Enterprise Support is available by quotation for large or mission-critical deployments. It offers the highest support priority, extended or 24/7 support coverage where required, proactive service reviews, tailored onboarding, and escalation management.; ; For customers on Enhanced and Premium support plans, CaptionConnect provides access to a Technical Account Manager (TAM). The TAM acts as a primary technical contact, supporting onboarding, configuration, optimisation, and ongoing service management.; ; CaptionConnect is delivered as a fully managed cloud-based SaaS. All infrastructure, security, performance, and availability are managed by CaptionConnect’s internal cloud and platform engineering team. Customers are not required to manage cloud resources or employ dedicated cloud engineers to operate the service.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: 1. Onsite Training; ; Delivered at customer locations when required.; ; Ideal for schools, large teams or event venues.; ; Includes hands-on setup, live demonstrations and practice sessions.; ; 2. Remote / Online Training; ; Interactive sessions delivered via video conferencing.; ; Covers platform navigation, live captioning, translation features, screen overlay, QR-code access and transcript management.; ; Suitable for distributed teams or multi-site rollouts.; ; 3. Role-specific Training; ; We provide training tailored for:; ; Administrators; ; Teachers and presenters; ; Event organisers and AV teams; ; End users accessing captions or translations; ; 4. Additional Training Sessions; ; Extra sessions available at no cost during the onboarding phase.; ; Optional refresher or extended training sessions can be scheduled as needed.; ; User Documentation; ; CaptionConnect provides comprehensive documentation including:; ; Step-by-step user guides; ; Quick-start guides; ; Admin configuration guides; ; Accessibility documentation; ; Troubleshooting resources; ; Short instructional videos; ; These resources are accessible online to all users.; ; Follow-Up Support; ; Post-training check-ins to ensure successful adoption.; ; Guidance on best practices and session optimisation.; ; Ongoing support through our standard support service or enhanced tiers.; ; Optional service reviews for customers requiring structured follow-up.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users retain full control over their data and can extract or delete it without needing support from CaptionConnect.; ; When an organisation chooses not to renew, they are provided with a 30–60 day data access window. During this period, authorised administrators can:; ; 1. Download Data; ; Users can export:; ; Transcripts; ; Summaries; ; Session history; ; Usage logs; ; Any stored organisational configuration data; ; All exports are available in standard accessible formats (PDF, TXT, CSV), ensuring compatibility with external systems.; ; 2. Delete Data; ; Administrators can remove:; ; Individual transcripts; ; Entire session records; ; User accounts; ; Stored metadata or configuration files; ; Deletion tools are available through the admin dashboard and require no intervention from CaptionConnect.; ; 3. Request Assistance (Optional); ; If required, customers may request:; ; Bulk exports; ; Full account data extraction; ; Offboarding guidance; ; This is included at no additional cost.; ; Final Data Handling; ; After the 30–60 day period:; ; Remaining data is securely deleted following our retention and disposal policy.; ; Deletion is logged and can be confirmed to the customer upon request.; ; No customer content is retained beyond the contractual period.
• End-of-contract process: The standard CaptionConnect contract includes all core functionality required to use the service, with no hidden fees. Included features are based on the purchased package.; ; The contract includes real-time automated captioning and real-time translation in over 140 languages, along with screen overlay mode and QR-code audience access. Organisations receive platform access within a secure, multi-tenant SaaS environment hosted on AWS, with unlimited organisational users and session hosts.; ; Standard support is included at no additional cost and provides email and ticket-based assistance during business hours, a four-hour response for technical issues, and ongoing bug fixes, updates, and security patches. Customers also receive access to the help portal.; ; Onboarding is included and consists of a structured onboarding programme, remote training sessions, user guides, documentation, and initial setup support for administrators.; ; Data access includes transcript and summary downloads, admin dashboard access, and use of the Custom Speech Glossary. The platform is WCAG 2.2 AA compliant, with screen reader compatibility, high-contrast modes, and accessible documentation.; ; Optional additional costs include purchasing extra captioning hours or storage beyond the package allocation. Enhanced Support is available for £1,250 per year and includes priority response and service reviews. Premium Support is available for £4,500 per year.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop Service; ; Provides the full administrator and presenter interface.; ; Supports Screen Overlay Mode for projecting captions onto displays or sharing in virtual meetings.; ; Allows easier management of multiple windows during events or classes.; ; Preferred for event organisers, teachers, presenters and administrators.; ; Mobile Service; ; Optimised for viewing captions and translations on personal devices.; ; Accessed primarily via QR code for participants and attendees.; ; Designed for quick reading rather than managing sessions.; ; Does not support screen overlay projection, as this requires desktop screen-sharing capabilities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The platform is accessed through a secure web interface that allows users to start sessions, view captions, manage translations, download transcripts, and administer organisational settings. The interface requires no installation and works on all modern browsers (Chrome, Edge, Safari, Firefox). A simplified mobile interface is also available for participants accessing captions via QR code.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: CaptionConnect has undergone extensive accessibility testing to ensure the platform can be used effectively by people with disabilities and users of assistive technologies. As part of achieving WCAG 2.2 AA compliance, testing combined automated tools with structured usability testing involving real assistive technology users.; ; Screen reader testing was conducted with users of NVDA and JAWS on Windows, and VoiceOver on macOS and iOS. Participants tested joining caption sessions, navigating caption displays, accessing transcripts and summaries, QR code entry, and adjusting caption size and position. Feedback informed improvements to headings, landmarks, ARIA labels, focus order, and text alternatives.; ; Keyboard only navigation testing was completed by users with motor impairments and accessibility specialists. This included full keyboard journeys, tab order validation, activation testing, and repositioning caption windows, ensuring compliance with keyboard accessibility, focus visibility, and target size requirements.; ; Low vision testing assessed text scaling, contrast modes, and zoom up to 400 percent without loss of functionality. Cognitive accessibility testing involved users with dyslexia, ADHD, and processing differences, resulting in clearer layouts, improved caption pacing, and simplified transcript structures.; ; Mobile accessibility testing covered VoiceOver on iOS, TalkBack on Android, QR code access, and small screen caption viewing. Accessibility testing is ongoing and embedded.
• API: No
• Customisation available: Yes
• Description of customisation: CaptionConnect includes configurable components that organisations can tailor to meet operational, accessibility, and usage requirements.; ; Feature configuration allows organisations to enable or disable capabilities , including real-time translation, summarised transcripts, QR-code attendee access, Custom Speech Glossary, transcript storage limits, and allocated captioning hours.; ; Caption display settings enable end users to personalise their experience by adjusting text size, caption window size and position, high-contrast viewing mode, and line count display.; ; Organisational settings allow administrators to configure user roles and permissions, approved user lists, branding elements, default translation languages, session naming conventions, and data retention periods in line with organisational policy.; ; Usage and capacity settings are determined by the selected package and may include monthly or annual captioning hours, transcript storage allocation, and optional feature bundles or premium support.; ; Customisation is primarily managed through the CaptionConnect web interface, including the user settings menu, session setup screens, and the administrative dashboard. Role-Based Access Controls ensure that only authorised users can access specific configuration options.; ; End users can customise personal display preferences only. Presenters and session hosts can manage session-level settings such as overlay mode, session language, and glossary entries. Organisation administrators have full control over features, users, storage, branding, and package upgrades.

Scaling

• Independence of resources: CaptionConnect is a scalable multi tenant SaaS platform hosted on AWS, designed to maintain consistent performance during high demand. Auto scaling infrastructure and load balancing dynamically increase capacity as usage rises. Each captioning session runs in an isolated processing environment, preventing cross tenant impact. Dedicated resource pools handle real time speech recognition, translation, and transcript generation. AWS regional hosting and edge routing reduce latency globally. The platform is monitored continuously with automated alerts and dashboards. Traffic spikes trigger immediate scaling actions, ensuring high availability, predictable performance, and no degradation caused by other organisations’ activity at all times for every user.

Analytics

• Service usage metrics: Yes
• Metrics types: CaptionConnect provides a comprehensive usage reporting dashboard with real time and historical metrics. Organisations can view captioning hours consumed, remaining balances, monthly trends, and usage by user or department. Session analytics include number of sessions, duration, peak times, and session types. User metrics track active users, hosted sessions, translation usage, and glossary activity. Translation reporting shows languages used and multilingual frequency. Storage metrics display allocations, usage, and remaining capacity. Accessibility metrics include QR code participation, device types, and caption interaction. Account level reports provide organisation wide summaries, trends, and exportable CSV or PDF reports for audit governance compliance purposes requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export all of their data directly through the CaptionConnect platform without needing support from the supplier.; ; Authorised users and administrators can download:; ; Transcripts; ; Summaries; ; Audio recordings (if enabled for their organisation); ; Session records and metadata; ; All data can be exported in PDF or Word (.docx) format, and is available immediately after each session or during the contract offboarding period. Data exports are performed through the admin dashboard or session history page, and can be completed at any time during the contract term.
• Data export formats: Other
• Other data export formats:
  • PDF
  • WORD
  • WAV
• Data import formats: Other
• Other data import formats:
  • PDF
  • WORD
  • PNG
  • MP3

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our service is delivered under a defined Service Level Agreement (SLA) that includes availability, support response, and service continuity commitments.; ; We guarantee 99.9% service availability, measured monthly, excluding scheduled maintenance and events outside our reasonable control (such as upstream internet outages or force majeure).; ; Availability is continuously monitored, with automated alerting and incident response procedures in place.; ; If monthly availability falls below the guaranteed level, customers are entitled to service credits applied to their account or future invoices, calculated on a pro-rata basis relative to the duration and severity of the outage. Refunds or credits are issued in accordance with the agreed SLA terms and do not require service termination.; ; SLA breaches and remediation actions are formally documented and reviewed as part of our ongoing service management and continuous improvement process.
• Approach to resilience: Our service is designed with resilience as a core principle to ensure availability, data protection, and continuity of operations. The platform is delivered as a cloud-based SaaS solution using a fault-tolerant, multi-tier architecture with no single points of failure.; ; Application components are deployed across multiple availability zones, enabling automatic failover and service recovery in the event of infrastructure or component failures. Continuous monitoring, automated health checks, and alerting mechanisms support rapid detection and remediation of issues.; ; Data resilience is achieved through encrypted storage, regular automated backups, and point-in-time recovery. Backups are isolated from production environments and are periodically tested to validate restoration processes.; ; The service is hosted in enterprise-grade cloud datacentres with physically secure facilities, redundant power, cooling, and network connectivity. Datacentres are geographically separated to reduce the risk of regional disruption and are certified against recognised international security standards, including ISO 27001.; ; Detailed architectural diagrams, datacentre locations, and disaster recovery metrics (including RPO and RTO) are available on request under appropriate confidentiality arrangements.
• Outage reporting: Service availability and incidents are monitored continuously using automated monitoring and alerting systems.; ; Public Status Dashboard; We maintain a public service status dashboard that provides real-time and historical visibility of platform availability, incident status, and scheduled maintenance windows. The dashboard is accessible without authentication and is updated throughout an incident lifecycle.; ; API Access; Service availability and incident status can be exposed via API for integration into customer monitoring, ITSM, or service management platforms where required. API access and payload details are available on request.; ; Email Alerts; Registered administrators and nominated contacts receive automated email notifications for:; ; Service incidents and outages; ; Significant service degradation; ; Scheduled maintenance and planned changes; ; Email alerts include incident summaries, impact scope, progress updates, and resolution confirmation.; ; All incidents are logged, reviewed, and included in post-incident analysis to support transparency and continuous service improvement.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through a defined Role-Based Access Control (RBAC) system comprising four roles: System Administrator, Report User, Presenter, and Subscriber. Each role has specific permissions that limit access and actions within the system, ensuring that users can only perform functions appropriate to their responsibilities. This structured role definition effectively controls and restricts access, maintaining security and operational integrity across management and support environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CaptionConnect adheres to a set of information security policies and processes outlined in its Technical Security Policy. These include robust Antivirus and Malware Controls , Cryptographic Controls for data at rest and in transit, an Intrusion Prevention Policy leveraging Sophos MDR Complete and strict Firewall Standards, and a Cloud Security & Zero Trust Architecture. Patch Management Controls involve continuous monitoring, criticality and risk assessment, testing, and timely implementation of patches. Access and Identity Controls are managed through RBAC. Incident Management follows a defined reporting flowchart where staff report to the Technology Team, who escalate high-impact incidents to the Senior Information Risk Owner (SIRO) and Data Protection Officer (DPO), with automated alerts also sent to the Technology Department and SIRO. Policies are ensured through mandatory annual Security Training and Awareness programs for all staff and contractors, and verified via regular audits. Furthermore, continuous Monitoring and Review processes, including centralised security logging (SIEM), daily log reviews, and retention of logs for forensic analysis, are in place to detect anomalies and trigger incident workflows.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CaptionConnect’s configuration and change management processes are governed by its SSDLC Policy and implemented through DevSecOps practices. Infrastructure is managed using version controlled infrastructure as code to ensure consistent environments. External libraries are vetted through automated dependency scanning and continuous monitoring identifies vulnerabilities across the release lifecycle. All changes undergo security risk assessment during planning, with SAST integrated into CI/CD pipelines and additional automated and manual testing, including DAST and software composition analysis. Significant changes are subject to third party penetration testing. Peer code reviews focus on security impacts, and all production changes require formal approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CaptionConnect’s vulnerability management uses a dual approach combining Sophos MDR Complete and an internal technology team. Sophos MDR provides continuous monitoring, detection, and response to real time threats. The internal team conducts regular vulnerability assessments, prioritises risks, and manages timely patch deployment across systems and software. Threat intelligence is sourced from industry advisories, trusted cybersecurity feeds, and security partners to identify emerging risks. This combined approach ensures vulnerabilities are identified quickly, patches are applied promptly, and overall exposure is minimised while maintaining service security and reliability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CaptionConnect employs the Sophos MDR Complete Team to oversee real-time security monitoring, enabling the prompt identification of potential compromises. When a compromise is detected, immediate action is taken, and our internal technology team are contacted. If the internal team identifies a security issue, they follow a structured incident response plan, lodging a case with the Sophos MDR Complete Team for remediation and detailed incident reporting. This collaborative approach ensures rapid response to incidents, minimizing risk and maintaining robust security oversight.
• Incident management type: Supplier-defined controls
• Incident management approach: CaptionConnect's incident management processes are structured and include pre-defined procedures for common events, guided by an Incident Classification and Severity Matrix that dictates response times based on severity. Users primarily report incidents via the technology department help desk. Incident reports are documented in a centralized Incident Register, maintained by the Technology and Security teams, which includes comprehensive details such as Incident ID, description, actions taken, resolution summary, and lessons learned, and is regularly reviewed by the Senior Information Risk Owner (SIRO) and retained for a minimum of 5 years. Additionally, a Communication Plan ensures internal and external stakeholders are notified.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: CaptionConnect offers a free trial with full access to all platform features. The trial is limited by a capped number of captioning hours and a defined time period, determined by customer size and evaluation needs. Premium support and unlimited usage are not included. Trial access expires automatically.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 35%
• Between £250,000 and £500,000: 37.5%
• Between £500,001 and £1,000,000: 40%
• Between £1,000,001 and £2,500,000: 42.5%
• Between £2,500,001 and £5,000,000: 45%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Americo Quality Standards Registech PVT.LTD
• ISO/IEC 27001 accreditation date: Sunday 20 April 2025
• What the ISO/IEC 27001 doesn’t cover: The following areas are not within the scope of the ISO/IEC 27001 certification:; ; End-user devices, networks, and environments not owned or managed by CaptionConnect platform(e.g. customer laptops, mobile devices, on-premise networks); ; Third-party platforms or services not under Oncall’s operational control, beyond those formally included as certified suppliers; ; Customer-side configuration, usage practices, or local data handling outside the CaptionConnect platform; ; Hardware, peripherals, or audio equipment used by customers to capture speech input.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Americo Quality Standards Registech PVT.LTD
• ISO 9001 accreditation date: Saturday 27 April 2024
• What the ISO 9001 doesn’t cover: The following areas are not within the scope of the ISO 9001 certification:; ; Customer-controlled processes, including internal workflows, policies, and procedures outside Oncall's operation.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • ISO17100
  • ISO20252
  • ISO27701

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shamiyal.shariq@captionconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.