Power Framework

Power Framework PPM

Power Framework PPM uses Microsoft cloud services to deliver full capability for Project Portfolio Management. Built in the Microsoft Power Platform, it delivers collaboration, integration and automation for your PMO. It has full reporting and dashboards through Power BI, and Artificial Intelligence features supporting new ways of working in PPM.

Features

• Supports full project life cycle, from idea to benefits realisation
• Comprehensive financial controls at portfolio, programme and project level
• Resource demand and capacity planning
• Portfolio modelling capability to perform 'what if' analysis
• Connects to most planning tools like Planner, Jira, DevOps, MS_Project
• Manage risks, issues, benefits, variations, lessons learned
• Rich reporting out of the box with Power BI
• Easily create your own reports using data model provided
• Automate approvals, alerts and integrations
• Intregated AI features

Benefits

• Provides visibility and governance across all your portfolios and teams
• Inspires collaborative working through Microsoft Teams integration
• Efficient Demand Management, Portfolio governance, Risk & Issue Management
• Improved governance for both agile and traditional waterfall projects
• Drives process maturity and efficient working
• Supports pragmatic adoption of AI for PPM
• Supports executive decision making and consistent project success

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gero.renker@programframework.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

156247581712062

Contact

Gero Renker
020 39347205
gero.renker@programframework.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Power Apps
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Power Apps
  • Power BI
  • Power Automate
  • Azure infrastructure
  • Optionally integrates with Teams, Planner, MS_Project, Jira, &others

User support

• Email or online ticketing support: Yes
• Support response times: Response to a support request on the online helpdesk system occurs within 30 minutes with an email reply with a ticket number. ; ; Response times during normal business hours: ; ; Severity 1 - Major functionality loss impacting many or all users - 4 business hours ; ; Severity 2 - Minor functionality loss impacting few or no users - 16 business hours ; ; Severity 3 - - No functionality loss impacting any users - 4 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a single, comprehensive support level that is fully included with the solution at no additional cost.; ; Our support offering includes unlimited support requests via our online ticketing system (Zendesk), covering incidents, service requests, configuration queries, and general product guidance. Customers are not restricted by caps on tickets, users, or hours, ensuring predictable costs and consistent access to help when required.; ; Support is delivered by experienced cloud support engineers with in-depth knowledge of the solution and the Microsoft cloud platform. They provide functional and technical assistance, including troubleshooting, root cause analysis, and advice on best practice usage.; ; In addition to day-to-day support, each customer is assigned a named Account Manager. The Account Manager acts as the primary point of contact, providing service oversight, coordinating support activities, and supporting ongoing adoption, optimisation, and roadmap alignment. Where appropriate, the Account Manager works closely with our technical team to ensure customer requirements are understood and addressed effectively.; ; There are no tiered support levels and no additional charges for enhanced support, escalation, or account management. All customers receive the same high level of service as part of the standard solution.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Power Framework PPM provides a ready-to-go, fully functional solution for project and portfolio management. To ensure maximum value, we personalise the solution for your organisation’s processes, terminology, and information requirements.; ; Deployment Approach:; ; To start, we provision a dedicated environment for your organisation and enrol prototype users. We walk your core team through the solution, apply the first iteration of personalisation, migrate sample data, and present the prototype to stakeholders to capture feedback. A backlog of further customisation is documented to prepare for live deployment.; ; Build Up: We develop and test the backlog, covering additional data model customisation, project lifecycle stages, security roles, integrations, and reporting.; ; Roll Out & Knowledge Transfer: The solution is deployed into your Microsoft cloud tenant. We work with your team to review PPM processes and provide training, including solution administration and project management sessions delivered online. Recorded sessions are provided for reuse.; ; Adopt & Support: The solution is wrapped into a managed service for ongoing maintenance and user support. Customers are invited to join the Power Framework User Group to share best practice and provide input into the product roadmap.; ; This approach ensures users can adopt the system quickly while maintaining flexibility for future growth.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer data is stored entirely within the customer’s Microsoft cloud tenant, ensuring that the organisation retains full ownership and control at all times. This design simplifies data extraction at the end of the contract.; ; When the contract ends, customers can export their data directly from their environment using built-in Microsoft Power Platform tools and standard reporting/export features. This includes:; ; Exporting tables, records, and project data to Excel, CSV, or other supported formats; ; Exporting reports and dashboards via Power BI; ; Accessing document libraries and attachments stored in SharePoint or Dataverse; ; Using APIs (Dataverse OData/REST) to extract data programmatically if required; ; We provide guidance and documentation to support customers in performing these exports safely and efficiently. Additionally, our team can assist with end-of-contract data extraction planning, helping identify all data sources and ensuring a smooth handover.; ; Because the solution is deployed in the customer’s own Microsoft cloud tenant, there is no risk of data lock-in, and the organisation maintains full control over retention, backup, and migration of its data at all times.
• End-of-contract process: At the end of the contract, we follow a structured offboarding process to ensure the customer retains full control of their data and can securely close the service. Because the solution is deployed in the customer’s own Microsoft cloud tenant, all data remains under their ownership throughout the contract.; ; Included in the price is:; ; Guidance to extract data from the environment using standard platform tools, APIs, and reporting features; ; Assistance with deletion of the solution environment once data extraction is complete; ; Advice and instructions for safe handover and continuity of operations; ; Any assistance beyond standard guidance—such as performing migrations, extensive custom data extraction, or complex transformation activities—is considered out-of-scope and may be billed separately.; ; This approach ensures customers can confidently conclude the contract, retain all critical information, and securely remove the environment. It balances providing end-of-contract support as part of the standard service while giving organisations flexibility to request additional assistance if needed.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service provides the full feature set of the solution, including administration, configuration, reporting, and advanced data management capabilities. It is optimised for larger screens and keyboard-based interaction.; ; The mobile service is designed to support on-the-go access and focuses on key user tasks such as viewing information, updating records, submitting requests, and responding to notifications. It uses a responsive interface optimised for touch interaction and smaller screens.; ; While core functionality and data are consistent across platforms, some advanced configuration and reporting features are desktop-only to ensure usability and performance.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service interface is a web-based user interface delivered using Microsoft Power Apps (model-driven apps). Users access the service through a standard modern web browser on desktop and mobile devices, with no local installation required.; The interface provides role-based access to portfolio management, project data, workflows, dashboards, and reporting. Navigation, forms, and views follow Microsoft’s Fluent UI patterns to ensure consistency and usability.; Administration and configuration are performed through the same secure interface by authorised users, supported by Microsoft Entra ID (Azure AD) authentication.
• Accessibility standards: EN 301 549
• Accessibility testing: Accessibility is primarily assured through the use of the Microsoft Power Platform, which undergoes extensive accessibility testing by Microsoft in line with EN 301 549 and WCAG 2.1 AA requirements. This includes testing with screen readers, keyboard-only navigation, colour contrast validation, and support for browser-based accessibility tools.
• API: Yes
• What users can and can't do using the API: The service provides an API through Microsoft Dataverse, which exposes secure, standards-based REST (OData) endpoints for all core data entities used by Power Framework PPM.; ; Using the API, authorised users and systems can:; ; Read and write portfolio, programme, project, resource, financial, and risk data; ; Create, update, and deactivate records; ; Integrate with external systems using standard authentication via Microsoft Entra ID; ; Automate setup and operational changes using Power Automate, Azure Logic Apps, or custom applications; ; Initial service provisioning (environment creation, licensing, and core security configuration) is performed through Microsoft Power Platform administration tools rather than directly via the API. Once provisioned, most functional configuration and data changes can be performed programmatically.; ; Limitations include:; ; Platform-level settings and security role definitions are restricted to administrators; ; Certain configuration elements are managed through the user interface to maintain governance and platform integrity; ; API usage is subject to Microsoft Power Platform service limits and throttling.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation and configuration of the service are performed during implementation in collaboration with the customer. Our team works closely with the customer to tailor workflows, forms, dashboards, notifications, and reports to their organisational processes, ensuring the solution meets their needs while maintaining best practice.; ; The core application and underlying data model are managed and maintained exclusively by us. This approach ensures ongoing supportability, maintainability, and compatibility with future upgrades, protecting the integrity of the platform.; ; Customers can configure the solution “around” the core application, for example by creating additional integrations, automations via Power Automate, custom Power BI reports, and extensions such as Copilot or other AI-enabled enhancements. These customisations allow organisations to extend the solution to meet specific reporting, automation, or operational needs without altering the underlying platform.; ; This approach provides a balance between flexibility and control: customers gain tailored functionality and enhanced value from integrations and automations, while we retain the ability to provide reliable, future-proof support and upgrades.

Scaling

• Independence of resources: All customer environments are deployed in their own Microsoft cloud tenant, ensuring full isolation from other users. Resources such as storage, compute, and networking are provisioned and managed independently within that tenant, so activity from other organisations cannot impact performance, availability, or data integrity. The service leverages Microsoft’s enterprise-grade cloud infrastructure, including automatic scaling, redundancy, and monitoring, to maintain consistent performance under varying workloads. This design guarantees that each customer experiences reliable access and responsiveness regardless of the demand or usage patterns of other organisations using the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service usage metrics through the platform’s reporting and dashboard features. This includes information on user activity, project updates, workflow progress, and system utilisation. Metrics are accessible via built-in dashboards, Power BI reports, and administrative views, enabling organisations to monitor adoption, engagement, and operational performance.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: All customer data is stored in Microsoft Dataverse, a secure, cloud-based data platform within the customer’s Microsoft cloud tenant. Dataverse provides structured storage for all tables, records, and attachments used by Power Framework PPM, ensuring full ownership and control. Users can export data directly using built-in tools, including table exports to Excel or CSV, Power BI reporting, and programmatic access via Dataverse APIs (OData/REST). We provide guidance and documentation to support these exports. This approach ensures customers can safely and efficiently extract their data in standard formats while maintaining full control over retention and use.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is delivered using the Microsoft Power Platform and Azure, hosted within the customer’s own Microsoft cloud tenant. Availability is underpinned by Microsoft’s enterprise-grade cloud infrastructure, which provides built-in redundancy, monitoring, and resilience.; In the event that availability falls below the guaranteed level, customers may be eligible for service credits in line with Microsoft’s published SLA and service credit process.; ; Planned maintenance is managed by Microsoft and is communicated in advance where possible. Maintenance activities are designed to minimise disruption and are typically performed outside of core business hours.; ; This approach ensures customers benefit from a clearly defined, industry-standard availability commitment supported by a hyperscale cloud provider, with transparent remedies if service levels are not met.
• Approach to resilience: The service is designed to be resilient by leveraging Microsoft Azure and the Power Platform, deployed within the customer’s own Microsoft cloud tenant. Resilience is provided through Microsoft’s globally distributed datacentre architecture, which includes built-in redundancy across compute, storage, and networking components.; ; Microsoft Azure datacentres use fault-tolerant infrastructure, automated monitoring, and self-healing capabilities to reduce the risk of service disruption. Data stored in Microsoft Dataverse is replicated within the region to protect against hardware failure, with backup and recovery services managed by Microsoft in line with published service commitments.; ; The platform supports planned maintenance, patching, and updates without customer intervention, and resilience is continuously tested by Microsoft through operational and security processes.; ; We complement this platform-level resilience with controlled solution design, release management, and monitoring to ensure stable operation and rapid response to incidents.; ; Further technical details on datacentre architecture, backup, and disaster recovery are available on request in line with Microsoft’s published security and resilience documentation.
• Outage reporting: Service availability and outages are reported through Microsoft platform notifications: Microsoft provides a public service health dashboard via the Microsoft 365 and Azure Service Health portals, which report real-time status, incidents, and planned maintenance affecting Power Platform services. Customers can view current and historical incidents relevant to their tenant.; ; Microsoft also provides email alerts and notifications to tenant administrators for service incidents, degradation, and maintenance events. Where available, these notifications can be accessed programmatically via Microsoft service health APIs.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: The solution is deployed in the customer’s Microsoft cloud tenant, and access to solution administration and configuration is restricted to authorised administrators and power users using role-based security and Azure Active Directory authentication. Support requests via our Zendesk portal are also restricted to registered users, and internal support staff access is limited based on role.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a structured set of information security policies and processes aligned with industry best practice and the security controls of the Microsoft cloud platform on which the service is delivered.; ; Our policies cover information security governance, access control, data protection, incident management, change management, supplier management, and business continuity. These policies are reviewed regularly and updated to reflect changes in risk, regulation, and platform capabilities.; ; Responsibility for information security sits with senior management, with clear accountability for policy ownership, implementation, and oversight. Operational responsibility is supported by defined roles covering service delivery, support, and technical administration.; ; Policy compliance is ensured through a combination of role-based access controls, documented procedures, staff training, and operational controls. Access to customer environments is restricted to authorised personnel and logged. Changes to the service are managed through controlled release and configuration processes.; ; We rely on Microsoft Azure and Power Platform security controls, including identity management, logging, monitoring, and threat detection, to enforce security at the infrastructure and platform level. Security incidents are managed through a documented incident response process, with escalation, investigation, and customer communication as required.; ; This layered approach ensures information security policies are consistently applied, monitored, and enforced across the service.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate documented configuration and change management processes aligned to operational security best practice. Service components are tracked throughout their lifecycle using controlled solution versions, environment records, and configuration documentation within the Microsoft Power Platform.; ; All changes are logged, reviewed, and approved before implementation. Changes are assessed for security, stability, and customer impact, including review of access controls, data handling, and integration points. Where appropriate, changes are developed and tested in non-production environments before release to production.; ; Core application changes are managed by us to ensure supportability and secure upgrades. Customer-specific configuration is delivered in a controlled and auditable manner.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a proactive vulnerability management process to protect the service. Potential threats are assessed using Microsoft security advisories, CVE databases, and industry reports to evaluate impact and likelihood. Platform-level patches and security updates are applied automatically by Microsoft Azure and Power Platform, while solution-level updates are tested in non-production environments before deployment. Security patches and mitigations are prioritised based on risk to customer data, service availability, and compliance. This process, combined with continuous monitoring and controlled change management, ensures vulnerabilities are identified, assessed, and remediated promptly, maintaining the security and resilience of customer environments.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate protective monitoring using Microsoft Azure and Power Platform built-in logging, alerting, and anomaly detection. Potential compromises are identified through automated monitoring of user activity, system events, and unusual behaviour patterns. Alerts are reviewed by our support and operations teams, and suspected incidents are investigated promptly. Confirmed security events are escalated according to documented incident response procedures, with containment, mitigation, and communication actions applied as quickly as possible. We leverage platform-level notifications and our support processes to ensure rapid response, maintaining service integrity and protecting customer data in line with the UK government’s operational security principle.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate pre-defined incident management processes for common service and security events, aligned with best practice. Users report incidents via our online support portal (Zendesk) or their named Account Manager. All incidents are logged, categorised, and prioritised, with prompt acknowledgement. Because customer data is hosted in the customer’s Microsoft cloud tenant, underlying platform incidents are managed in coordination with Microsoft. Customers receive regular updates and a final incident report detailing resolution, root cause, and recommended follow-up actions. This approach ensures transparency, traceability, and timely resolution while maintaining service continuity and data integrity.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to a standard sandbox environment for full evaluation of product features. Access will be provided on request and will be time-limited.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Sunday 17 March 2024
• What the ISO/IEC 27001 doesn’t cover: Does not cover infrastructure security, provided by Microsoft under their own ISO/IEC 27001-certified cloud services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Sunday 17 March 2024
• What the ISO 9001 doesn’t cover: Not covering:; Underlying cloud infrastructure operations, which are provided by Microsoft.; Datacentre facilities and physical security, operated by Microsoft Azure.; Microsoft platform services (Azure, Power Platform, Dataverse, Entra ID), which are covered by Microsoft’s own ISO 9001 certifications.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 55c08bb8-5caa-4400-9a0b-d4bdcb8e3735
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gero.renker@programframework.com. Tell them what format you need. It will help if you say what assistive technology you use.