V88 LIMITED

CaseWork - SaaS platform for automated homelessness case assessment and management

CaseWork is a no-code and AI-powered platform designed to help UK local authorities process homelessness applications in line with the Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. It streamlines the full lifecycle of a housing application from upload, validation, automated reasoning, case-stage movement, and structured record-keeping.

Features

• Bulk CSV upload for homelessness applications
• Automated data validation and structured ingestion
• AI reasoning aligned to HRA 2017 requirements
• Confidence-based decisions with indeterminate safeguards
• Automatic application stage progression
• Officer dashboard for full case management
• Secure multi-tenant database with strict RLS
• Audit trails for AI and officer actions
• Configurable workflows and reasoning templates
• Fast deployment using no-code architecture

Benefits

• Removes manual entry and reduces early-stage processing workload
• Ensures consistent, accurate and compliant statutory decision
• Improves fairness through transparent, explainable reasoning outputs
• Prevents errors by holding unclear cases for review
• Maintains clear, trackable progression for every application
• Gives officers a modern, efficient workspace for cases
• Protects council data with strong isolation and controls
• Supports defensibility with full decision and action logging
• Adapts quickly to policy or workflow changes
• Enables rapid onboarding and nationwide scalability

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james@v88.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

159480939538839

Contact

James Young
07484719437
james@v88.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: V88 is awaiting ISO auditing for ISO 42001 and thus, has an internal (non-audited) AI Management System in place as required by the ISO 42001 standard. This means our AIMS and ISMS (ISO 27001, granted) must be adhered to on delivery.
• System requirements:
  • Internet connection
  • Access to a an internet enabled device

User support

• Email or online ticketing support: Yes
• Support response times: Dependant on the level support required. Standard response is within 3 working days to within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We provide a link to our ISO approved system where clients can chat directly with Head of Client Success, their assigned Developer and anyone else working with them.
• Web chat accessibility testing: Our web chat is not automated and only connects to a real person securely.
• Onsite support: Yes, at extra cost
• Support levels: V88 provides standard support within the price of the using the platform. This includes as standard: - 9-5 UK time support via secure messaging - Direct contact with Account Manager via phone - Internally managed ticketing system with client visibility of tickets At extra cost a client can have; - Out of hours support at a level required for them - On site support - Enhanced service level garuntees outside the standard support - Support that allows bespoke development pre-paid for This is totally flexible around the needs of the client. Note: V88 being ISO 27001 and ISO 42001 (pending audit) ensures all support requests are checked by our Internal Auditor to ensure that standard is always met as standard. All customers whilst in contract will have; - A dedicated Account or Project Manager - Access to logging support issues - All support queries checked with Auditor - Access if required, to Development
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: After discovery, a draft version of the system is released in a closed environment to test and ensure users are using the service as needed prior to release. ; Full training, documentation and guidance is given to our clients before launch. Online training via web demos are availble and or recorded with on-site training offered as required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: V88 operates a data extraction policy based on GDPR laws and ISO 27001. ; Users make a request to the Data Controller and as Data Processors, V88 will suppor the Controller in fulfilling the request as determined by our policies which are available on request.
• End-of-contract process: At the end of the contract, all access to the system is revoked. Any data that is not extracted will be deleted and destroyed as per our data retention policies. ; Data that is sensitive or is covered by laws under GDPR for example, may require deletion and removal at a faster rate than standard policies allow.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Clients can access all relevent documentation either by; -- Accessing V88's Project Management solution where they can have secured access; -- Receiving a secure link from V88 to view ; -- Attachment to emails; -- Where requested, a web page for access to client staff

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None. V88 uses a PWA interface that adjusts sizes and positioning so the system is clear regardless of device used
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: CaseWork is accessed through a secure web application delivered via any modern browser. Users authenticate through a council-specific login and are taken to a role-appropriate dashboard.; ; The interface provides:; • A clear officer dashboard showing active applications, stages, and priorities; • Tools for uploading CSV files, validating records, and reviewing AI-generated assessments; • Case pages with structured data views, reasoning outputs, timelines, and audit logs; • Administrative screens for configuring workflows, templates, and user permissions; ; The UI provides a responsive web interface that works on desktops, laptops, tablets, and mobile devices without installation.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: • Screen-reader compatibility; • High-contrast display compatibility; • Responsive design suitable for assistive devices
• API: Yes
• What users can and can't do using the API: Available on a case-by-case basis
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The interface, workflows, AI prompts and reasoning are customised per client as they need. ; Only a V88 Developer can customise any of the back end or front end of the system.

Scaling

• Independence of resources: We build the service and the back end backed up over numerous ISO 27001 approved sites with services operating on a IaaS model to scale automatically as needed

Analytics

• Service usage metrics: Yes
• Metrics types: Completed cases with an outcome.; Client based reporting (customised to client requirement)
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: V88 uses V88 approved data centres to the ISO 27001 standard. Supplier checks on all datacentres are assessed regularly and available to clients upoin request.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By requesting this via the Data Controller
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Subject to client requirements

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Solutions as standard are 99.9% available. Higher levels are available subject to scoping and client requirements.
• Approach to resilience: V88 solutions are backed up over datacentres at different geopgraphic locations. Our ISO 27001 controls ensure that the the solution is resilient - policies are available on request
• Outage reporting: Email Alerts; Notification via our inernal systems that clients can access

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: This is based on client requirement beyond the ones listed here.
• Access restrictions in management interfaces and support channels: Dont by ISO 27001 policies
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001. ; V88 has a full ISMS to this standard with policies and processes documented and available on request
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ISO 27001 defined standard
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Complies with ISO 27001
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: ISO 27001
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: ISO 27001
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: Wednesday 3 September 2025
• What the ISO/IEC 27001 doesn’t cover: All areas are covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: ISO 42001 pending audit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james@v88.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.