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Email or online ticketing support
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Yes
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Support response times
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Managed service window support available for 24x7x365 for monitoring and L1.
Managed service window support available for business hours for L2 and L3 and on call for out of business hours.
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User can manage status and priority of support tickets
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Yes
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Online ticketing support accessibility
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WCAG 2.2 AAA
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Phone support
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Yes
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Phone support availability
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24 hours, 7 days a week
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Web chat support
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Yes
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Web chat support availability
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24 hours, 7 days a week
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Web chat support accessibility standard
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WCAG 2.2 AAA
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Web chat accessibility testing
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UST validates its web‑chat and conversational interfaces through a combination of assistive‑technology user testing, inclusive design audits, and GenAI‑powered automation. UST’s web chat validation confirms conformance to WCAG, using human‑centric evaluations with screen readers, keyboard‑only navigation, switch devices, speech‑to‑text tools, high‑contrast and reduced‑motion settings.
To scale and strengthen this, UST uses its QE360 GenAI testing platform to automatically detect semantic issues, ARIA gaps, focus‑order defects, timing constraints, and cognitive‑load barriers extending accessibility coverage across chat workflows.
UST’s enterprise experience deploying chatbots and automated support channels (e.g., automation-led managed services transformations) demonstrates validated conversational UI testing and compatibility improvements across user groups.
Additionally, UST’s published case study on automated accessibility testing showcases deep capability integrating tools like Deque and axe DevTools to ensure ADA compliance at scale—methods applied similarly to web‑chat validation. UST is capable to deliver solutions compliant to WCAG as well.
Together, these practices ensure UST’s web chat experiences are perceivable, operable, understandable, and robust for assistive‑technology users at WCAG 2.2 AAA standards.
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Support levels
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L1 Level 1 – First Line Support → handles common user issues like login problems
L2 Level 2 – Technical Support → deeper technical troubleshooting
L3 Level 3 – Expert Support → specialist or engineering-level support.
Cost depends on multiple factors such as infrastructure volume metrics, technology used, end user computation, infrastructure complexities and components, ticket volume metrics, etc.
We provide cloud support engineers.
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AI chatbot
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Yes