TRUSTACK LIMITED

Whistic Third-Party Risk Management Platform

Whistic is an AI-powered Third-Party Risk Management (TPRM) platform that automates vendor security assessments, streamlines due diligence, and provides real-time visibility into supply chain security posture. Features include Trust Center publishing, AI-assisted questionnaire completion, and the Trust Center Exchange for on-demand vendor security information.

Features

• AI-powered vendor security assessment automation
• Trust Center for publishing security posture
• Trust Center Exchange for on-demand vendor profiles
• 40+ pre-built questionnaire frameworks (SIG, CAIQ, VSA)
• Zero-Touch Assessments from vendor profiles
• Automated risk scoring and vendor categorisation
• NDA management and access controls
• Workflow automation with approval notifications
• REST API and webhook integrations
• Comprehensive reporting and analytics dashboards

Benefits

• Reduces assessment time from weeks to minutes with AI
• Eliminates manual questionnaire back-and-forth
• Centralises all vendor security documentation
• Strengthens supply chain security visibility
• Supports GDPR, ISO 27001 compliance requirements
• Accelerates vendor onboarding and procurement
• 96% AI accuracy with confidence scoring
• Proactive security posture sharing for vendors
• Trusted by Google, Microsoft, Zoom, and thousands more
• Dedicated Customer Success Manager support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.cambers@trustack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

161001099292112

Contact

Phil Cambers
07507771754
phil.cambers@trustack.co.uk

About your service

• Service categories:

  Applications

  Supply chain management

  • Supply chain planning
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Service requires internet connectivity. Support hours are 9am-5pm Mountain Time (US) weekdays, excluding Federal Holidays.
• System requirements:
  • Modern web browser with JavaScript enabled
  • Internet connectivity required
  • No client software installation needed

User support

• Email or online ticketing support: Yes
• Support response times: Requests processed during support hours with responses prioritised by severity level.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Trustack provides a single support tier included at no extra cost. All customers receive a dedicated Customer Success Manager and have access to support via email and phone. Support requests are prioritised by severity level.; Trustack provides UK-based first-line support with vendor escalation available for complex technical issues. Quarterly check-ins are provided to ensure service progress.; An online Help Centre with knowledge base articles is available to all users through the Whistic platform.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Trustack helps users start using the Whistic service through a comprehensive onboarding process. This includes dedicated portal setup, organisation profile configuration, customised security questionnaire templates, and initial vendor assessments (up to 5 vendors during onboarding). Full SSO and email notification setup support is provided.; All customers receive a dedicated Customer Success Manager for implementation, training, and ongoing guidance. Trustack provides UK-based onboarding support with quarterly check-ins to ensure service progress. An online Help Centre with searchable knowledge base, guides, FAQs, and video tutorials is available at whistichelp.zendesk.com. Basic platform setup can be completed in minutes, with full deployment typically completed within days to weeks depending on configuration complexity.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be extracted from Whistic through multiple methods. Users can export data in JSON format via the Whistic API or CSV format through the reporting features. Data extraction is available through the Public API and Reporting API.; Users can download data through the web interface or retrieve it via API calls. Trustack provides support to assist with the data extraction process and ensures users have access to all their assessment data, vendor information, and related documentation prior to contract termination.; Personal data is deleted upon request within 30 days of contract end. Assessment data may be retained to maintain vendor compliance status per Whistic's Terms of Service. Other data may be retained for legal compliance, dispute resolution, or fee collection as permitted by law.
• End-of-contract process: Describe what happens at the end of the contract.; At contract end, Trustack supports users in extracting their data. Personal data is deleted upon request within 30 days. Assessment data may be retained to maintain vendor compliance status per Whistic's Terms of Service. Other data may be retained for legal compliance, dispute resolution, or fee collection as permitted by law.; Describe what's included in the price of the contract and what's an additional cost.; The annual subscription includes the Whistic platform licence (up to 25 or 50 assessments based on tier), dedicated Customer Success Manager support, UK-based first-line support from Trustack, online Help Centre access, and API access.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Whistic provides documentation through an online Help Centre (whistichelp.zendesk.com), API documentation via Swagger (public.whistic.com), and resource library with guides, webinars, and best practices at whistic.com/resources. Specific accessibility standards for documentation are available on request from Trustack.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Trustack's Whistic platform features responsive web design and is accessible via mobile browsers. No dedicated mobile application is required.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Whistic provides a web-based service interface accessed through a modern web browser. The platform includes a dashboard and portal for managing vendor assessments, security questionnaires, and risk workflows.
• Accessibility standards: None or don’t know
• Description of accessibility: Available on request
• Accessibility testing: Available on request
• API: Yes
• What users can and can't do using the API: Whistic provides RESTful API (JSON format) and GraphQL API for reporting, documented via Swagger at public.whistic.com. Users can retrieve vendor information, upload documents, generate reports, and automate workflows. Webhooks are available for real-time event notifications. Integration is available with Slack, Salesforce, HubSpot, and other platforms.; Specific details regarding API setup limitations and change restrictions are available on request from Trustack.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Custom security questionnaires, workflow configurations, approval processes, risk scoring parameters, Trust Center branding, NDA templates, and automated reassessment schedules aligned with organisational risk policies.

Scaling

• Independence of resources: Whistic operates on a multi-tenant cloud architecture with isolated customer data. The AWS infrastructure provides automatic scaling to handle variable demand. Rate limiting is implemented to ensure fair resource allocation across all customers. This architecture prevents any single customer's usage from negatively impacting the performance or availability of other users' access to the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Whistic provides real-time service metrics including 99.9% uptime SLA with service credits for non-compliance. Monthly uptime is tracked, with credits available for service levels below target thresholds. Platform metrics include assessment completion rates, vendor risk scores, questionnaire response times, Trust Center engagement metrics, compliance status, and vendor portfolio analytics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Whistic

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data from Whistic through the web interface or via API. Data is available in CSV format through reporting features, JSON format via the Whistic API, and PDF format for reports. Exports can be configured through the MR Analytics reporting dashboard. The Public API and Reporting API enable programmatic data extraction and automation of export processes. Trustack provides support to assist users with data export procedures.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON via Whistic API
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Whistic guarantees 99.9% uptime SLA. Monthly uptime percentage is tracked and measured.; Service credits are provided for non-compliance with the SLA. Service credit entitlements are: 3 days for uptime between 99.9% and 99.0%, 7 days for uptime between 99.0% and 95.0%, and 15 days for uptime below 95%.; Customers must notify Whistic within 72 hours of becoming eligible to receive service credits. A maximum of 15 days of service credits is available per calendar month.; Trustack provides support in submitting and tracking SLA claims to ensure customers receive applicable credits.
• Approach to resilience: Whistic operates on AWS cloud infrastructure which provides elastic scaling and automatic burst capability to handle demand spikes. The AWS infrastructure includes physical security, access controls, and 24/7 monitoring across SOC 2 Type 2 certified datacentres.; Specific details regarding disaster recovery, redundancy, failover mechanisms, and datacentre geographic distribution are available on request from Trustack.
• Outage reporting: Details regarding outage reporting, including availability of a public status dashboard, API access, and email alert mechanisms, are available on request from Trustack.; Customers receive support through their dedicated Customer Success Manager and UK-based support channels for outage-related enquiries.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Available on request

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Trustack resells Whistic, which operates under SOC 2 Type 2 certification with enterprise-grade encryption and access controls. Whistic is working towards ISO 27001 certification, with 360 Advanced serving as the auditor.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request.
• Incident management type: Undisclosed
• Incident management approach: Available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free Basic Whistic Profile is available that allows organisations to centralise security documentation, control access, and publish and share security posture. Paid subscriptions are required to access full platform features including Assessment Copilot and Trust Center Exchange.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.5%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: This scope covers information security within TruStack Ltd.’s internal operations. It includes systems and software owned and managed by TruStack, as well as third-party SaaS used for internal business purposes. The scope encompasses:; ; Cyber security for the protection of internal systems and data; ; Cloud hosting and supporting infrastructure used internally; ; Internal disaster recovery and business continuity measures; ; Secure management of digital connectivity and unified communications; ; All of the above is delivered in accordance with the Statement of Applicability v3.0.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8911d5dd-7bfd-4ad7-861a-fe0aed683b52
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Df751add-d7c7-4492-9598-01594dfd7122
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.cambers@trustack.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.