APTEM LTD

Aptem Assess - initial needs cognitive assessment

Aptem Assess is a cognitive assessment tool that helps providers effectively identify learners’ needs. It identifies whether a learner may have specific areas of cognitive challenge, enables more targeted intervention by differentiating those with and without signs of cognitive need, and eliminates reliance on learner self-identification or subjective tutor feedback.

Features

• Cognitive screening - eight interactive games that assess learner needs.
• Administration portal with detailed assessment results.
• Grounded in the trusted Cattell-Horn-Carroll theory.
• Secure access to raw data exports.
• Self service learner invitations.
• Adaptive assessment - takes an average of 15 minutes.
• Customisable learner and tutor reports, and Power BI reporting.
• Multi-Factor Authentication (MFA).
• Configurable groups reporting structures.
• Works seamlessly across mobile, laptop and desktop devices.

Benefits

• Meet apprenticeship screening requirements accurately and consistently across all learners.
• Support Ofsted’s “no learner left behind” inspection framework.
• Identify learner needs earlier for timely and personalised support.
• Reduce attrition by detecting risks sooner and streamlining interventions.
• Engage learners earlier with engaging, accessible assessments.
• Improve pass rates by assessment data informing targeted teaching strategies.
• Enable assessments anywhere on any device, supporting modern students’ accessibility.
• Quickly manage assessment processes with intuitive administration tools.
• Streamline onboarding by automating invitations, registrations, assessment communication workflows.
• Enhance quality assurance through reliable reporting and evidence for inspections.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@aptem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

161756143446890

Contact

David Devine
020 7870 1000
enquiries@aptem.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Our team of dedicated Customer Support consultants are available 9am – 5:30pm UK time, Monday to Friday, to assist you (excluding UK Bank Holidays and the days between Christmas and New Year). We will respond within four business hours. You can access 24/7 support via our Help Centre where you can access articles, product guides, monthly release communications and recordings of training sessions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Aptem Assess provides a single, all-inclusive Standard Support level designed to be largely self-service, supported by an online portal, comprehensive knowledge guides, and a ticketing system for first-line assistance. This support level is included within the core service cost, with no additional support tiers or fees. Customers receive incident triage, guidance, and troubleshooting through the portal, with escalation to internal specialists when required. Aptem Assess does not provide a dedicated Technical Account Manager or Cloud Support Engineer as part of the standard service, but specialist services can be arranged separately if needed.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have an initial onboarding meeting where we walk the user through the system and provide help guides, customisation guides and import specifications.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: CSV Data exports are available self service for organisations to download at any point.
• End-of-contract process: Aptem works with the customer to ensure a smooth transition from Aptem to their new supplier by ensuring they have access to all of their data either via their own access or provided to them by the Aptem team.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Aptem is a fully responsive Progressive Web App. All functionality is available across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Aptem uses Jira support desk, a complete customer service solution. The Aptem Assess Help Centre – a self-service customer support website is offered, alongside the ability to raise tickets within the Help Centre that are routed to the UK-based Aptem support team.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We follow WCAG standards and aim for 2.1 AA compliance. We test front-end features for full keyboard and screen reader access, sufficient colour contrast, clear structure and labelling, accessible forms and media, and usability across zoom levels, devices, and assistive technologies. We use NVDA, WAVE, and Axe DevTools alongside manual testing, including device testing via BrowserStack
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise Aptem Assess in several ways to ensure the service reflects their organisation’s branding and communication style. Customer-facing messaging can be customised to have the voice of the customer through:; ; - Invitation email ; - Registration pages ; - Assessment introduction ; - Assessment conclusion ; - Learner reports ; ; Customer branding on reporting platform and PDF reports is included.

Scaling

• Independence of resources: Aptem utilises the Microsoft Azure cloud hosting ecosystem to provide a flexible, scalable platform for our customers. For extra security and peace of mind each customer has their own separate database utilising scalable Azure cloud technology, capable of scaling to deal with increased demand as required. The Aptem Assess platform utilises automatically scaled microservices that dynamically increase capacity to deal with increased load. This ecosystem allows Aptem to provide a highly available, scalable, performant platform to our customers ensuring that they receive consistently high levels of service and platform availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Aptem Assess offers a plan usage which shows the volume of assessments used against purchase. ; ; Aptem Assess offers a dashboard that gives top level stats on assessment usage and completion.; ; Aptem Assess provides business intelligence reports to give a breakdown of usage and results.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Physical access control, complying with CSA CCM v4.0.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can download their raw data direct from the admin centre.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: We work will often support XLSX.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All data is transferred via the website with TLS (Version 1.2 or above). Any other data transferred is via encrypted e-mail or secure Sharepoint site.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Aptem endeavours to make the software available a minimum of 99.7% on average per calendar quarter ("Minimum Availability"). To calculate the average availability during any calendar quarter, any periods of unavailability caused by scheduled maintenance, defined as being planned maintenance or upgrades, is excluded.
• Approach to resilience: We host at Microsoft Azure and have a second UK Azure facility for failover. Information on Azure resiliency at: https://azure.microsoft.com/en-gb/features/resiliency/
• Outage reporting: Customers can subscribe to the Aptem status page: https://status.aptem.co.uk/, increasing visibility over the system’s performance. Subscribers will be notified should there be any interruptions in service.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management interfaces are restricted to authenticated users and role-based authorisation is used to limit users access to management functionality. Access to Support channels is limited to pre-configured Aptem support agents.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: - 2-factor authentication ; - Identity federation with existing provider (for example Google Apps) ; - Username or password; ; Aptem Assess authenticates users through a secure, controlled process that ensures only authorised individuals can access the system. Access to the administration portal is restricted to pre-configured users who are set up and approved by Aptem staff. All users must validate their email address during onboarding, and organisations can require users to register and use two-factor authentication (2FA) for enhanced security. User permissions are strictly governed through role-based access controls, ensuring each user can only view/perform actions appropriate to their assigned role.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have ISO 27001. Our Chief Operating Officer attends board and has responsibility for ensuring that our policies and processes are followed.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use JIRA to record change control approval procedures and prioritisation. This follows the request through to either rejection or implementation. All requests are assessed from a desirability and risk standpoint and prioritised or rejected accordingly. The process involves technical staff including our Chief Product Officer.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threat assessment and vulnerability management are inherent in the Microsoft Azure environment. This conforms to CSA CCM v4.0. As we are exclusively a Microsoft environment we accept all Microsoft patch recommendations. ; ; We subscribe to third party threat notification services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Log, threat and vulnerability management are all provided by Microsoft Azure and this is maintained to CSA CCM v4.0.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed in accordance with the Aptem Incident Management Policy. Reported incidents are assessed and dealt with by Senior Management and the Aptem infosec group. ; ; Aptem staff receive regular incident management training and are required to report incidents to Senior Management and the Aptem infosec group. Incidents are logged in a central Security Events Log and actions designed to prevent reoccurrence tracked and managed as part of the Aptem IMS Continuous Improvement Log.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 10 free assessments, full usage of admin centre with limited customisation and no access to Power BI reporting.
• Link to free trial: https://www.aptemassess.co.uk/#register

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC
• ISO/IEC 27001 accreditation date: Thursday 30 January 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SOCOTEC
• ISO 9001 accreditation date: Monday 24 April 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 15 May 2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0F7ADD87-3AC3-479C-ABB8-22A3BDBF25EA
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40479063-97de-450f-9df8-a64948bec12f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@aptem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.