CHESS ICT LIMITED

Sophos Central Device Encryption

Sophos Central Device Encryption provides cloud managed full disk encryption management for Windows BitLocker and macOS FileVault. It stores recovery keys in Sophos Central and can enable Self Service Portal recovery, helping users regain access quickly. Policies and reporting give administrators visibility of encryption status across devices.

Features

• Centrally manage Windows BitLocker encryption policies from Sophos Central console.
• Centrally manage macOS FileVault encryption settings using Sophos Central policies.
• Cloud hosted management, no server deployment or key server required.
• Store and retrieve recovery keys securely in Sophos Central database.
• Search recovery keys by volume identifier or recovery identifier value.
• Enable Self Service Portal for user initiated recovery key access.
• Generate and send Self Service Portal setup links via email.
• Encryption method reporting shows software based encryption usage for volumes.
• Alerting notifies admins when devices are not encrypted or suspended.
• Step by step policy deployment encrypts endpoints connected and synchronised.

Benefits

• Protect sensitive data on lost or stolen devices using encryption.
• Centralise BitLocker and FileVault management in one web console today.
• Avoid key server setup using cloud managed encryption policies centrally.
• Retrieve recovery keys quickly by searching volume or recovery identifiers.
• Reduce helpdesk workload with Self Service Portal recovery key access.
• Send setup links by email to onboard users to portal.
• Identify non encrypted devices using alerts when encryption should apply.
• Spot suspended encryption status early, then remediate policy or issues.
• Support audits with encryption event logs showing key receipt activity.
• Get users back to work faster after lockouts using portal.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@chessict.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

161817860131944

Contact

Joanne Austin - Head of Bids
0800 688 8858
bids@chessict.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security

  Identity and access management

  • Access

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Sophos Full Device Encryption can be used stand alone, but builds on the protection capabilities of Sophos Endpoint, which combines next generation antivirus, deep learning, exploit prevention, ransomware rollback, and web control with centralised cloud management, reducing infections, simplifying operations, and giving clear visibility and rapid response across endpoints/servers
• Cloud deployment model: Public cloud
• Service constraints: The following platform can be supported upon purchase of Extended Support:; ; Windows; ⦁ Windows 7; ⦁ Windows 8.1; ⦁ Windows Server 2008 R2; ⦁ Windows Server 2012/2012 R2; Linux; ⦁ Red Hat Enterprise 7; ⦁ CentOS 7; ⦁ Oracle Linux 7; ⦁ Debian 10 (LTS); ⦁ Ubuntu 18.04 (LTS); ; Please see this link for more details: https://support.sophos.com/support/s/article/KB-000039324
• System requirements:
  • Windows Server: https://support.sophos.com/support/s/article/KBA-000003024
  • Windows Endpoint: https://support.sophos.com/support/s/article/KBA-000003229
  • Mac OS: https://support.sophos.com/support/s/article/KBA-000002792
  • Linux: Check “System Requirements” tab on Sophos release notes page.
  • Android/iOS: Check “Requirements” tab on Sophos Mobile release notes.

User support

• Email or online ticketing support: Yes
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; Target Service Level Response Times:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details:; https://docs.sophos.com/support/help/en-us/services-guide/index.html
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible at this link: https://support.sophos.com/support/s/?language=en_US
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Support Level:; 1. Enhanced: https://docs.sophos.com/support/help/en-us/services-guide/enhanced/index.html; 2. Enhanced Plus: https://docs.sophos.com/support/help/en-us/services-guide/enhanced-plus/index.html; ; Customer Success Team: https://docs.sophos.com/support/help/en-us/services-guide/customer-success/index.html; ; Technical Account Manager (TAM): https://docs.sophos.com/support/help/en-us/services-guide/tam/index.html
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Ease of use and security are a primary focus. XDR, Sophos Central and Sophos End point are designed with security by default as standard
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no specific feature for data extraction and term completion. However there are methods to access data using Reporting CSV, PDF, API and XDR Queries
• End-of-contract process: The MDR service retains endpoint and network telemetry for 7 days, MDR Detections in the Sophos Central Data Lake for 90 days (extendable to 1 year) and MDR Cases for 2 years. After these time frames the data is deleted. Additionally, Sophos will store licensed endpoint telemetry and network telemetry from licensed XG firewalls using Central Firewall reporting in Sophos Central for 7 days, or a longer timeframe based on data retention option the customer has purchased. This data is available to be used by the customer to perform their own queries and investigations independently from the MDR, or Rapid Response services. All customer data is deleted upon termination of the service.; ; Upon termination of the XDR service, access to the customer interface in Sophos Central is disabled after a 10-day grace period. After this period, the data will be permanently deleted and unrecoverable.; ; All data held in the Sophos Central platform and data lake is available for export manually or via API (as detailed in previous questions). MDR cases information is also detailed within the Sophos Central platform for obtaining if required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Sophos Endpoint documentation is accessible at this link:; https://docs.sophos.com/esg/endpoint/help/en-us/help/index.html

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Sophos service interface is a secure, web based management console (Sophos Central) accessed via standard browsers over HTTPS. It provides role based administration, dashboards, reporting and policy management for all licensed Sophos services (for example endpoint, server, firewall, email, mobile, ZTNA, MDR/XDR). Administrators can configure security policies, review alerts, investigate threats, run remote actions on devices and integrate with third party systems via documented APIs and SIEM connectors, with SSO and multi tenant support where required.
• Accessibility standards: None or don’t know
• Description of accessibility: Users interact with Sophos XDR through the Sophos Central web console. They review dashboards and alerts, open XDR detections as cases, and follow guided investigation workflows. Analysts run Live Discover queries for threat hunting and use Live Response for secure remote remediation on endpoints and servers. Admins manage policies, data sources and integrations, while reports, notifications and APIs provide visibility and automation into existing SOC, SIEM or SOAR tools.
• Accessibility testing: Sophos has undertaken formal accessibility testing (including third-party audits and manual testing with screen readers and speech-recognition tools) for some products, especially mobile apps. However, there is no publicly available, product-wide statement detailing assistive-technology testing for the entire Sophos Central interface
• API: Yes
• What users can and can't do using the API: Sophos XDR APIs focus on integration, automation and data access.; 1. Setting up the service; Users can’t fully provision Sophos XDR via API alone. Licensing, initial tenant creation, and most core onboarding steps (enabling XDR, deploying agents, adding firewalls/email/cloud integrations) are initiated securely in the Sophos Central web console. APIs are then used mainly to pull data and automate workflows once XDR is active.; 2. Making changes through the API; APIs allow users to query alerts, detections, cases, audit logs, and asset inventories, and to push some actions into existing workflows (for example closing alerts, updating cases, triggering scans or isolations via integrations, sending data to SIEM/SOAR, or managing certain objects like firewall rules via product specific APIs). They are best suited for automation and SOC integration rather than full configuration management.; 3. Limitations; Not all Central / XDR configuration is exposed by API. Many policy settings, integrations, and role based admin functions must still be managed in the web console. There are rate limits, authentication via API credentials, and scope restrictions that prevent APIs from bypassing normal security controls or acting outside the tenant’s permissions.; https://developer.sophos.com/
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What buyers can customise; • Security policies for endpoint, server, firewall, email, mobile, ZTNA, etc.; • Alert thresholds, notification rules and automated response actions.; • XDR queries (custom Live Discover SQL), case workflows and watchlists.; • Role based access, admin scopes and multi tenant / partner hierarchy.; • Integrations and data flows via APIs, SIEM/SOAR connectors and webhooks.; • Dashboards, reports (filters, schedules) and device / user group structure.

Scaling

• Independence of resources: Sophos XDR is hosted on AWS cloud. All services leverage AWS auto scaling to automatically scale based on workload. The platform is actively managed to response time SLOs which are actively monitored. In the infrequent case where a workload approaches an SLO threshold alerts are raised, triggering a response from our site reliability engineering team.

Analytics

• Service usage metrics: Yes
• Metrics types: All data held in the XDR Data lake can be queried. Sophos XDR provides operational and security service metrics via Sophos Central dashboards and reports. This includes endpoint health and protection status (for example, health state reporting), alert volumes and severity, and detection numbers and trends in the Threat Analysis Center.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: PDF
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service level targets are documented at https://docs.sophos.com/support/help/en-us/services-guide/level-targets/index.html
• Approach to resilience: Sophos Central is designed for high resilience through cloud-native, highly available architecture hosted on major public cloud platforms like AWS and Azure that dynamically scale with demand. Each customer account is region-locked and leverages replication across multiple data centers (availability zones) to ensure seamless failover if infrastructure fails. Within regions, services run in auto-scaling groups behind load balancers to handle load spikes and maintain uptime. Databases are triplicated with clustered replication, so failures don’t affect availability, and hourly snapshots protect against data loss. Sophos also uses DDoS mitigation, secure segmentation, and hardened infrastructure that can be rebuilt without loss, enhancing operational continuity.
• Outage reporting: Scheduled outages are notified in advance via a banner notification with the Sophos Central management console. Unscheduled outages are notified via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Several pre-defined administrative roles can be assigned to admins that restrict access to sensitive log data as well as preventing them from making changes to settings and configurations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sophos enforces information security through comprehensive policies and processes aligned with ISO/IEC 27001. These include role-based access control and multi-factor authentication, data protection and privacy measures, and structured incident management for detection and response. Change management governs updates and configuration changes, while risk management identifies, assesses, and mitigates security threats. Business continuity and disaster recovery plans ensure service availability, and supplier security requirements protect third-party interactions. Regular audits, monitoring, logging, and continuous security awareness training reinforce compliance and resilience.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have a defined change management process as outlined in our Sophos Information Security Policy. Changes to production applications, systems, and network infrastructure must be documented and approved through a standard process before being implemented. A risk analysis is also conducted and communications are rolled out to impacted stakeholders.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: At Sophos we take the security of our products and infrastructure very seriously. We regularly run penetration tests with 3rd party vendors and internal testers to find potential security concerns.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sophos’ global security team monitor all logging data from Sophos Central and its related services 24/7/365. Sophos Central has forensic capabilities in the event of a data breach for rapid incident response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Please see this link for more information about our Incident Reponse process: https://www.sophos.com/en-us/trust/incident-response
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Days Trial
• Link to free trial: https://www.sophos.com/en-us/products/endpoint-security#trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: Tuesday 21 February 2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Tuesday 28 November 1995
• What the ISO 9001 doesn’t cover: For 9001 Group Financial Accounts and Measurement Traceability are excluded
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI
• PCI DSS accreditation date: Tuesday 24 June 2025
• What the PCI DSS doesn’t cover: For PCI DSS requirements 2, 6, 8 and 11 are wholly not applicable and requirement 9 is partially applicable
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2f0b96fa-10f8-457a-9ec4-1bb93ae978ea
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@chessict.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.