ARRIBATEC UK LTD

QualiWare Enterprise Architecture and Business Process Management Solution

Arribatec, with our partner QualiWare, offers market leading solutions for Enterprise Architecture and Business Process Management / Quality Management tools for all enterprises.

Whether you're looking to improve efficiency, enhance strategic planning, or ensure compliance with industry standards, QualiWare provides the functionality to support your goals.

Features

• BPMN 2.0 process and workflow modeling
• ArchiMate-based enterprise architecture modeling support
• Central repository with object reuse and relationships
• Web modeling and publication with role-based access
• Governance workflows for review, approval, publication
• REST OpenAPI for integrations and automation
• Integration Server connectors: ODBC, REST, SAP
• Performance dashboards overlay KPIs onto processes
• Impact analysis and dependency visualization across models
• Process mining integrations for data‑driven optimization

Benefits

• Streamline processes with intuitive BPMN web modeling
• Publish approved changes to governed process portals
• Accelerate approvals with built-in governance workflows
• Reuse roles and systems to reduce duplication
• Visualize impacts across capabilities, applications, and processes
• Overlay live KPIs onto process diagrams
• Integrate with SharePoint, ServiceNow, and Power BI
• Capture improvement ideas and track implementation actions
• Collaborate securely with role-based access control
• Access repositories and dashboards from mobile devices

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

163636851738437

Contact

Allan Burrows
0333 444 1005
sales.uk@arribatec.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Business rules management

  Modelling and architecture

  • Object Modelling Tools
  • Business Process Modelling Tools
  • Enterprise Architecture Tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: QualiWare is designed to run on a SQL database
• System requirements: Web browser requirement (Edge, Chrome, Safari)

User support

• Email or online ticketing support: Yes
• Support response times: Standardised Service Level Agreement, depending on issue severity.; For non-critical matters 8 hours measured during business hours.; ; Weekend support may be offered after agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have standardised a Service Level Agreement with response times for incidents on level A, B, C, as well as general support/inquiries ("D") at 2, 4 8 and 8 hours, measured during business hours.; ; We may offer weekend support etc after agreement.; ; All active Cloud contracts are managed by a Service Delivery Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Arribatec offer full-fledged implementation support from strategic to technical level, and may take total ownership of all work streams in e.g. a Management System roll-out. This includes setting strategic targets, project planning, assessing existing documentation and process management capabilities, process mapping, change managagement, training (both management and application) etc.; ; For application roll-out Arribatec offer (non-exhaustive) online training, onsite training, various levels of user documentation, web portal for architects and more
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Through XML og CSV exports.; Arribatec may assist in mapping towards meta models for both previous and next system vendor (both import and export).
• End-of-contract process: Closure of service is included in contract. No fees for decommissioning.; Fees for assistance with export and if desired import.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is designed for viewers, and to view and find governing documentation on small devices.; ; The regular service is scalable and available through web browsers on mobile devices, but due to rich functionality easier to use on larger devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Open API that may be used to import or export data on regular basis or based on triggering events.; ; The API is configured by Arribatec staff after agreement.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: QualiWare is CONFIGURABLE by nature, meaning that is is meant to be configured to client environment. This ensures that colour schemes, logos etc will match client criteria. The same applies for use cases, modelleling standards, meta models, terms and abbreviations etc.; ; In addition to configuration, we may run code for customization if required. This may be in the form of customized integrations, added or amended features etc. Customization may increase the maintenance cost of the service

Scaling

• Independence of resources: QualiWare is currently offered as a Single-Tenant Service, ensuring that sufficient resources are assigned to the server at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics may be offered through dashboard based either on Microsoft Power BI technology or through QualiWare's native Social Behavior Warehouse.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qualiware Aps

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users may export data through various formats:; End users: PDF, Excel, Word and equivalent; Architects: XML, CSVs and similar
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • PPT
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99,7 % uptime, guaranteed 24/7-365.; Penalty fees at 5-20 % on monthly service fee depending on severity level of breach.
• Approach to resilience: Resillience handled on multiple levels:; - Power; - Infrastructure; - Backup data center; ; Further information available on request.
• Outage reporting: Surveillance tools with direct messaging to support team

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Authentication and SSO via Microsoft Azure AD
• Access restrictions in management interfaces and support channels: Defined by system admin through assignment of roles and licenses in solution
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Authentication and SSO via Microsoft Azure AD

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security policies are designed to meeet ISO 27001 standards, including processes for surveillance, reporting and audits.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management process is based on the Agile principles of software development. We work in iterative cycles, each aiming to improve or extend our software. Requests for change and bug reports come in to product and are noted in as much detail as possible into our task management software. Then, before each development iteration, product and development triage new requirements, briefly discussing the scope and ramifications of each. These requirements then get placed into the development backlog of work according to the outcome of this discussion, and the entire backlog is then re-assessed against current priorities.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Arribatec’s vulnerability management is governed by an ISO/IEC‑27001–based ISMS, underpinned by UK Cyber Essentials controls, scored with CVSS, and operationalised through continuous detection/monitoring and remediation SLAs. For specific sectors (e.g., UK Defence), we align to the relevant authority policies (e.g., JSP 453) on top.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Arribatec’s protective monitoring is implemented under our ISO/IEC 27001–based ISMS and codified in company policies for logging, monitoring and time‑synchronisation; operationally we use SOC/SIEM, IDS and network monitoring; and for Defence work we align with MOD JSP 453 protective‑monitoring requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Arribatec uses an ISO‑27001–aligned incident management process within its Arribatec Management System (AMS). The Cloud Information Security Incident Response Procedure outlines rapid incident identification, classification, and coordinated response by defined roles. It includes escalation via the IT‑Crisis Management Plan, structured communication, use of AMS and ticketing tools for tracking, and logging/monitoring to support detection. After resolution, teams conduct reviews, update controls, and capture lessons learned to strengthen future resilience.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Nemko Scandinavia AS
• ISO/IEC 27001 accreditation date: Sunday 20 April 2025
• What the ISO/IEC 27001 doesn’t cover: The SCOPE of the certificate covers: ; Sales, business development, support, operation and maintenance of infrastructure, ; IT systems, networks, applications and services related to solutions the supplier has ; contractual fresponsibility for with its customers.; Anything not included in the scope as set out is not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 28 April 2025
• What the ISO 9001 doesn’t cover: The SCOPE of the certificate covers: ; Provision of software expertise including consultancy, project management,; support, hosting, technical services in relation to ERP software globally.; Anything not included in the scope as set out is not covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 19a08c76-33d5-49ad-ab32-c1d58105f213
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.